Workshop Recruitment

We are seeking an experienced and dynamic Second Line IT Engineer to join a busy helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within contracted service levels. They will also be responsible for remediating vulnerabilities and applying security configurations. You will provide a high level of technical support to a wide range of users, spanning across different industries. The role demands a commitment to resolving complex incidents and requests while contributing to maintenance and project initiatives, enhancing customer platforms and services. Main Duties Handle escalated issues from first-line support that require a deeper level of technical expertise. Perform advanced troubleshooting of hardware, software, network, and system-related issues. Coordinate with third-line engineers or external vendors when necessary to resolve complex issues. Ensure proper communication and information transfer when escalating issues, providing all necessary details to facilitate fast resolution. Perform root cause analysis on recurring or complex issues to prevent future occurrences. Provide reports and documentation on findings to management and other teams for further review or corrective action. Ensure that all incidents and requests are handled in accordance with established SLAs. Follow compliance, security, and quality assurance guidelines during troubleshooting and system changes. Skills and Knowledge Customer focused and have a genuine desire to provide a quality service. Excellent written and verbal communication skills. A team player who can contribute to a collaborative working environment An understanding of ITIL and Cyber Essentials frameworks. Endpoint support for Microsoft Windows and Apple Mac devices, with a focus on troubleshooting and ensuring user productivity. Proficiency in the support and management of Microsoft 365 products, including but not limited to Exchange, SharePoint, OneDrive, and Intune. Management of Azure resources such as Azure Session Desktops and Azure files. Windows Server administration including Active Directory, Group Policy, DHCP and DNS. Solid understanding of network infrastructure, including DNS, Wi-Fi, VLANs, and VPNs, with an ability to troubleshoot connectivity issues. Experience with VOIP technologies, particularly Microsoft Teams telephony, and its integration within the MSP environment. Salary and Benefits £27-28K Hybrid Working, 3 days office based, 2 days from home Company Pension Scheme Life Assurance Private Healthcare Professional Growth Opportunities and Training Available 20 days holiday plus bank holidays Special Leave for birthdays and Christmas On-site Parking Volunteer Days Employee Assistance Programme

Join the South s leading independent Fire & Security Systems company specialising in industrial and commercial sectors, delivering expert service and technical excellence. They are looking for a skilled, multi-disciplined Fire & Security Engineer to join our team. You ll install, service, and commission a wide range of systems, including fire alarms (conventional & addressable), intruder alarms, CCTV (IP & analogue), access control systems and emergency lighting. You ll also diagnose and resolve faults, carry out small works and alterations, support clients with professional advice. The role involves travel across Sussex, Hampshire, Surrey & Dorset. Key Responsibilities Install, service, and commission Fire, Intruder, CCTV, Access Control, and Emergency Lighting systems Interpret system designs and liaise with other building service providers Ensure compliance with BS5839, PD6662:2017, BS5266 and other relevant standards Maximise first-time fix rates and meet project deadlines Provide expert advice and maintain strong customer relationships Maintain company vehicle with spares, consumables, and tools Support continuous improvement of service delivery and company reputation Requirements Minimum 5 years experience in fire & security systems installation, servicing, and commissioning Strong technical knowledge of Fire & Life Safety systems and relevant British/European standards Experience with Intruder, CCTV, Access Control, and Fire Alarm systems (conventional & addressable) Excellent communication and customer service skills Self-motivated, flexible, and able to work independently Attention to detail and strong problem-solving skills Full UK driving licence Enhanced DBS Security vetting (BS7858) ECS/CSCS card Benefits & Working Conditions Negotiable salary depending on experience 4-day working week (Mon Thu), plus occasional Friday mornings during school holidays On-call rota Company van, fuel card, mobile phone Pension Overtime as required Generous holiday allowance

Main Duties Comply with company security policy to ensure data is protected from unauthorised access as per compliance rules. Creation of both internal and external reports requiring a good working knowledge of MS Excel Build and carry out daily tasks to support our processes and contribute to process improvement and documentation. Processing and submission systems Responsibility for knowing the transaction and file processing procedures. Ensure all transactions and files are fully accounted for daily and maintain full and accurate records of processing and submission details. Change & Incident Management responsibility for understanding and supporting the Change and Incident process and procedure. Support the testing and onboarding of customers across our product range. Support the testing team for all transaction types, using external specifications to validate testing Skills and Experience Previous Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication, and good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team. Flexible in approach to work Experience working with Windows operating systems and Office 365. Good English literacy and language skills, translating technical into plain English. A trustworthy individual who is not afraid to ask for help if needed. Confident decision-maker and able to demonstrate sound judgement. Structured, organized, and comfortable handling the competing pressures of immediate queries alongside day-to-day tasks. Desire and experience to improve processes and controls using your creative thinking. Good analytical skills. Good at problem solving including identifying, analysing, and solving problems of behalf of customers. Other Details £27-28K - paid weekly 6-month contract On site parking Pension Fully on-site role 36.5 hour working week day shift

Our client, a market leading, growing business who has developed a niche piece of software that provides specific cutting-edge information and analysis services to its customers and who is keen gain market dominance making them the first point of reference in this market. This is a great opportunity to join a growing business. The role of the Business Development Executive will be to help support the implementation of the company s sales strategy in the UK and overseas. You will be expected to help generate appointments for demonstrations and ensure that existing clients are aware of other products available to them. This role has potential growth to develop into a more technical sales role for the right candidate in the future. This is a full time, office-based role. Responsibilities: • Online research of potential clients, companies, and contacts. • Engage with prospects by phone, email, or LinkedIn • Build a pipeline for the sales • Successfully explain the value of product to set up meetings with qualified prospects • Handle objections from potential customers who may be using or considering a competitor • Establish and maintain relationships with customers to gain referrals and expand the customer base • Account expansion and retention activities including cross selling into new areas. Experience, knowledge and Skills set required • Confident selling in a proactive and consultative way • Capable of making both cold and warm sales calls on the telephone and be happy to attend online meetings via Teams • Negotiating terms and commitment from others • Exceeding targets for appointments and closed deals • Self-starter who is inquisitive and hungry to learn • Multi-tasker who is organised, with a great attention to detail • Wants to learn to sell complex technology products and future development Salary and Reward £28,000 - £30,000 depending on experience + OTE Mentorship & Career Development: Training, one-on-one coaching, and advancement opportunities Comprehensive Benefits: Health Plan, Cycle to work scheme Holidays: 25 days per annum increasing to 28 after 3 years Pension: 5% company scheme Full time hours with some flexibility with start and finish times and early finish on Friday (9am - 5.30pm ideal) Regular Social Events