Allen Lane Ltd.

Head of Customer Experience - London - £550/day Inside IR35 - Local Authority A London-based local authority is seeking an interim Head of Customer Experience & Resident Support to lead its multi-channel, multi-site customer service operations. This strategic and operational leadership role focuses on transforming the council's front door into a more preventative, holistic, and right-first-time service. This is a hybrid role requiring a minimum of 3 days onsite per week across two key service locations in North London. The contract offers up to £550/day (Inside IR35), and agency staff are required to take a mandatory minimum of 30 days annual leave. The post will be advertised permanently in mid to late November, and while the interim candidate may apply, it is not a requirement. Key Experience Required: Strategic leadership of large, customer-facing services Transformation and change management across complex organisations Strong stakeholder engagement and cross-departmental collaboration Data-driven decision-making and performance management Digital innovation and channel shift expertise Budget management and delivery of savings Experience in local authority or public sector environments PLEASE ONLY APPLY IF YOU HAVE EXPERIENCE IN STRATEGIC CUSTOMER SERVICE LEADERSHIP WITHIN LOCAL AUTHORITIES. Applications without such experience will not be considered. TLDR; Role: Head of Customer Experience & Resident Support Start Date: Mid Oct Location: Hybrid - 3 days onsite in North London Contract Length: 3 months Daily Rate: Up to £550 IR35 Status: INSIDE

My client, a Central Government Department responsible for critical infrastructure in the UK seek an Information Governance & Assurance Officer. This role will be responsible for supporting the development of an overarching information management strategy for organisation, including policies, standards, models, governance, and assurance to ensure organisation understands and manages its information throughout the programme. Key Responsibilities Conduct Data Maturity Assessment. Using interviews, questionnaires, and evidence to access the data maturity scores against data capabilities of the organisation. Evaluating, reviewing, and mitigating the data quality and data management and information governance gaps within the organisation (DCAM). Work with the Sponsors, Stakeholders, Data Owners to design, develop and manage the data strategy in accordance with business priorities, budgetary constraints, and regulatory compliance. Review the information model and information migration across various systems. Build a robust data catalogue that caters for the enterprise data need. Conducting risk assessments and creating assurance controls for every critical information asset. Review Information Management Framework. Mandatory Experience and skills Analytical and problem-solving skills. You understand how to apply basic techniques for analysis of research data and synthesis of findings. You know how to involve your team in analysis and synthesis. You can present clear findings that colleagues can understand and use. (Relevant skill level: working) Communication skills. You can translate and communicate accurate information to technical and non-technical stakeholders. You know how to facilitate discussions within a multidisciplinary team, with potentially difficult dynamics. You can advocate for the team externally and manage differing perspectives. (Relevant skill level: working) Data management. You understand data governance and how it works in relation to other organisational governance structures. You can participate in or deliver the assurance of a service. (Relevant skill level: working) Data visualisation. You know how to use the most appropriate medium to visualise data to tell compelling and actionable stories relevant for business goals. You can present, communicate and disseminate data appropriately and with high impact. (Relevant skill level: working) Logical and creative thinking skills. You know how to respond to problems in databases, data processes, data products and services as they occur. You can initiate actions, monitor services and identify trends to resolve problems. Project management skills . You know how to apply your knowledge and experience of project management methodologies, including tools and techniques. You know how to adopt those most appropriate for the environment. (Relevant skill level: working) Proven IT and mathematical skills . You know how to apply your knowledge and experience of these skills. Proficient in Microsoft Excel Quality assurance, validation and data linkage abilities . You can recognise and identify appropriate ways to collect, collate and prepare data. You can decide if data is accurate and fit for purpose. You know how to do your own data preparation and cleansing with limited guidance. (Relevant skill level: working) If you feel you have the relevant experience please don't hesitate to submit your application.

Allen Lane are delighted to be working with Action for Children on the recruitment of a number of exciting roles that will directly manage them through an exciting 3 year digital transformation programme. This is a wonderful opportunity to become part of a leading UK Charity that help hundreds of thousands of children every year across over four hundred services. Their successful reach and impact is reliant on the sound infrastructure that supports their frontline services, including technology and digital. They are seeking a strong leader to join the organisation as Programme and Business Relationship Manager to take them through this exciting transformation period. The role: As Programme and Business Relationship Manager, you will use the IT Training, BRM and BA functions to successfully manage and deliver programmes to support achievement of strategic objectives, delivering business benefits and applying relevant and latest programme and project management methodologies. Key responsibilities: Successful delivery of the strategic technology programmes to support Action for Children achieving its strategic objectives, using the recognised methodologies (such as MSP, Agile etc) within agreed timescales, scope and budget. Source, negotiate with, select, engage, and then monitor the performance of consultants and external suppliers engaged in projects and initiatives to support the delivery of the programme. Lead a team of project managers, business analysts, IT Trainers and Business Relationship Managers providing supervision and guidance in the application of appropriate methodologies to support the successful delivery of their project(s). Lead and manage the internal analysis of business processes and business requirements, analyse external market data and trends, and use this information to estimate business benefits, costs, risks and timescales to produce a business case for investment. Lead the engagement of senior stakeholders to build support for the proposed investment and the business benefits it will deliver. Person specification: Programme and project management qualifications. Significant experience of delivering large programmes of technology change that have lasting and significant impact on an organisation. Experience of business analysis, process mapping and re-engineering. Experience of both Infrastructure and Applications project delivery, with expertise in at least one. Strong change management and leadership skills. Action for Children are committed to allowing employees to work predominantly remotely, therefore candidates must be willing to travel to the Watford office only monthly. They also welcome applicants who are seeking flexible hours or pro rata 4 days a week. Employee benefits include: 29 days annual leave per year plus bank holidays Childcare vouchers Cycle scheme and other discounts

We are delighted to be working with a leading UK Charity that helps hundreds of thousands of children every year across over four hundred services. Their successful reach and impact is reliant on the sound infrastructure that supports their frontline workers, including the technology and systems. The charity is embarking on an ambitious three year digital transformation programme and this is a fantastic opportunity to join them as Senior CRM Systems Analyst, as they look to implement a new CRM. The role: Provide lead expertise with the management and maintenance of the charity's supporter and fundraising systems (in the first instance, The Raiser's Edge), ensuring integrity of data and system controls through efficient process design/management. Key Responsibilities: Provide technical expertise to enable resolution of all levels up to major and complex incidents, in accordance with the ITIL Incident Management methodology for Supporter Systems, ensuring Service Levels are met, records and documentation maintained. Be a technical lead within the specialist area of expertise for supporter systems development projects, designing and guiding the implementation of their requirements, ensuring an efficient and supportable implementation, including preparation of documentation and training for users of Supporter Systems. Develop, monitor and regularly test, core supporter systems and their service and disaster recovery procedures, including system recovery, liaising with technology colleagues and 3rd party vendors responding immediately or referring to senior management when risks are identified. Monitor the security of our Supporter Systems in collaboration with the IT Services team, and user activity through regular user access reviews. To respond immediately to threats and breaches, undertaking the appropriate corrective action to maintain security, and deal with inappropriate use. Work with Supporter Systems suppliers in accordance with the Technology Vendor Management Framework to ensure the effective delivery of their services and assist in managing the relationship with them. Person Specification: Raiser's Edge Nxt administration and application support experience. Business process experience gained within a charity fundraising department. Experience writing SQL queries and creating automated reports. Experience of construction and design of relational databases using a structured analysis methodology of web or database applications. Action for Children are committed to allowing employees to work predominantly remotely, therefore candidates must be willing to travel to the Watford office only monthly. Employee benefits include: 29 days annual leave per year plus bank holidays Childcare vouchers Cycle scheme Discount portal - discount off high street brands, concierge, travel agency Wellbeing support

Allen Lane are delighted to be working with Action for Children on the recruitment of a number of exciting roles that will directly manage them through an exciting 3 year digital transformation programme. This is a wonderful opportunity to become part of a leading UK Charity that help hundreds of thousands of children every year across over four hundred services. Their successful reach and impact is reliant on the sound infrastructure that supports their frontline services, including technology and digital. This is a fantastic opportunity to play an important role as Integration Analyst as they transition to new cloud systems. The role: Work with the Senior Integration Analyst to apply authoritative skills and expertise to deliver organisational wide corporate system (ie through design, test, code and implementation) to the appropriate technical, quality and process standards applying established project management methodology. You will work closely and collaboratively with stakeholders to understand and define business requirements to enable the efficient, effective and innovative use of IT within their functions. You will plan, manage, test and release and implement significant changes to our systems, infrastructure or service provision, ensuring that effective change control is maintained, and records and documentation produced. What they need from you: A sound understanding of the SQL language and SQL Server both on premise and in Azure. An excellent understanding of database design and normalisation. An understanding of Azure foundations, Networking, Virtual Machines & Storage. Experience with a modern software programming language. The ability to translate needs of non-tech stakeholders and experience of working in service support environment. This role will be predominantly working from home with only occasional travel required to Watford. Candidates nationwide will be considered as long as they are willing to travel to Watford if required. Employee benefits include: 29 days annual leave per year plus bank holidays Childcare vouchers Cycle scheme Discount portal - discount off high street brands, concierge, travel agency Wellbeing support

Allen Lane are delighted to be working with Action for Children on the recruitment of a number of exciting roles that will directly manage them through an exciting 3 year digital transformation programme. This is a wonderful opportunity to become part of a leading UK Charity that help hundreds of thousands of children every year across over four hundred services. Their successful reach and impact is reliant on the sound infrastructure that supports their frontline services, including technology and digital. This is a fantastic opportunity to join at this exciting time as Residential Services Systems Analyst. The role: Provide the first point of contact for colleagues across Children's Services to ensure that Children's Information Systems are fit for purpose and to deliver a responsive, high quality service, in accordance with the agreed service level targets (ie technical, quality and process targets). Proactively review existing and critically evaluating new processes in order to drive improvement in the provision of services and data. To aid with the design, testing and delivery of new system functionality. Complete regular data cleansing and housekeeping activities to ensure that the information produced from Children's Information Systems is accurate and continuously maintained in line with operational, audit and legislative requirements. Produce training materials through collaboration with the IT Systems Training Team as required in line with user feedback and system improvement initiatives. What they need from you: Proven experience of using O365 applications, including Word, Sharepoint, OneDrive, Excel to Advanced level, PowerPoint and Outlook Previous experience of systems administration in a social care systems context. Proven experience of proactively analysing reporting requirements and producing deliverables (dashboards/reports) Experience of the full development life cycle, including customer/user experience and implementation with a diverse range of stakeholders to time, cost and quality requirements. Ability to plan, prepare and execute software tests of application components for unit and system testing and delivering systems training. This role will be predominantly working from home with only occasional travel required to Watford. Candidates nationwide will be considered as long as they are willing to travel to Watford if required. Employee benefits include: 29 days annual leave per year plus bank holidays Childcare vouchers Cycle scheme Discount portal - discount off high street brands, concierge, travel agency Wellbeing support

Allen Lane are delighted to be working with Action for Children on the recruitment of a number of exciting roles that will directly manage them through an exciting 3 year digital transformation programme. This is a wonderful opportunity to become part of a leading UK Charity that help hundreds of thousands of children every year across over four hundred services. Their successful reach and impact is reliant on the sound infrastructure that supports their frontline services, including technology and digital. This is a fantastic opportunity to join them as Systems Accountant and Finance Systems Team Leader, working with them through the full project cycle of a systems implementation. The role: Provide lead expertise with the management and maintenance of the corporate financial systems, ensuring integrity of data and system controls through efficient process design and management of a team (2 direct reports). Advise on policy and configuration set up of finance systems ie cost centre set up and closures, approval levels for purchases etc. following job structure and scheme of delegation. Support the implementation of change management projects to cover the provision, exchange and transfer of data from systems for analysis, decision making, updating and maintaining the chart of accounts etc. Support, plan and manage the test and release of various system versions, patches and bug fixes, ensuring effective change control is maintained, records and documentation produced liaising with system providers as necessary. Develop and build strong relationships with key internal and external stakeholders ie Finance Business Managers, Auditors, Suppliers of finance systems to also support continuity of service. What they need from you: Full accountancy qualification Proven experience of working in Finance Systems management/administration role. Proven experience of working with modern true cloud/SaaS Finance Business Applications. Experience of major finance systems implementation including data migrations from current to future systems. Experience of organisational change management in a finance systems context. This role will be predominantly working from home with only occasional travel required to Watford. Candidates nationwide will be considered as long as they are willing to travel to Watford if required. Employee benefits include: 29 days annual leave per year plus bank holidays Childcare vouchers Cycle scheme Discount portal - discount off high street brands, concierge, travel agency Wellbeing support

Are you ready to join a Government department undergoing an exciting and significant Digital Transformation? Cabinet Office are seeking the appointment of a permanent Workspace ONE Lead to help support the ambition to make UK Government digital services the best in the world. As Workspace ONE Lead, you will join the Technology Pillar which provides, maintains and supports the infrastructure, telephony, network, WiFi, end-user compute, cloud capability and software across the entire Cabinet Office estate. Our user base includes the Cabinet Office, Crown Commercial Services, Estates and Government Property Agency. This role is accountable for operating an endpoint management platform that is secure, performance-driven, and minimally intrusive for end-users/corporate devices. This person will also become the technical owner of these tools and will provide L2 and L3 escalation support when necessary for Live Services. The Workspace ONE Lead will have the responsibility to create and maintain documentation, change management and root cause analysis. The successful appointee will be required to fulfil a range of duties, including: Supporting existing Workspace ONE customers with troubleshooting, upgrades and general questions Research, evaluate, and recommend new or upgraded hardware/software to ensure proper operation and performance for customers Work with vendors for product enhancement announcements and other issues Utilise basic network skills to help in solving customer UEM issues Accurately determine resource requirements for a particular project/task For a comprehensive list of the duties, please view the job description. In order to be immediately effective as Workspace ONE Lead, applicants must demonstrate the following essential skills and experience: Minimum 4 years of experience managing an MDM/EMM solution and SaaS based platforms Highly developed written and verbal communication Strong attention to detail, goal-oriented and able to work independently Versatility, flexibility, and a willingness to work within changing priorities Experience working with Active Directory and related services such as PKI, LDAP and Group Policy Strong experience managing and administering of Android and iOS devices Experience implementing planned changes to infrastructure Understanding of Windows 10 and MacOS device management Knowledge of Powershell Scripting Experience of supporting infrastructure services for 10,000+ users Experience in IaaS/PaaS Compute such as AWS,GCP or Azure (Certification preferred) Familiarity with legislation pertaining to Government/Public Sector IT You will be assessed based on the following Behaviours: Changing and improving Making effective decisions Leading and communicating Collaborating and partnering Managing a quality service Delivering at pace Please note that this role requires a minimum SC clearance, which would normally require 5 years UK residency in the past 5 years. Applicants will be required to provide an up to date CV and supporting statement (up to 1,250 words) detailing how you meet the requirements and behaviours listed above. You will also provide a completed diversity form. To apply, please email (see below).

Are you ready to join a Government department undergoing an exciting and significant Digital Transformation? Cabinet Office are seeking the appointment of a permanent Enterprise Data Architect to help support the ambition to make UK Government digital services the best in the world. As Enterprise Data Architect you will join the Data team, facilitating the delivery of the Cabinet Office's Data priorities through providing alignment of Data and Analytics across the CO business units data strategies. These priorities include Civil Service efficiency and innovation, government security and civil contingencies, Technology Platforming, Data Strategy, Innovation, Data Standards and Inter-operability. The Data team has responsibility for Data Management including Data Architecture, Digital Knowledge and Information management (DKIM), the Discovery, Science and Insight (DSI) Platform and ensuring delivery of Data Protection and Compliance. You will be responsible for leading the required maturity step changes in Data Architecture, Datamodelling and Meta Data Management practices across the Cabinet Office. You will contribute to the delivery of the Data Management Policy and establish new data architectural practices and procedures to ensure a single, trusted view of data is architected for Data Analytics and Insights. This is an exciting a demanding but highly rewarding post, and in order to be effective you will display the following: A wealth of experience in Data Architecture, Datamodelling and Meta Data Management Have experience in using Data tooling such as Informatica, Collibra, Erwin etc Have experience in using Data Management tooling such as Informatica, Colibra, Erwin etc High attention to detail and a sound knowledge of Data Management and Data Lifecycle practices alongside the knowledge of data quality, governance and control The ability to think on your feet and problem solve, making important decisions at pace in a high pressured environment Excellent written and verbal communication skills, explaining difficult concepts to all audiences Passionate about working with people and different personalities, getting the best out of colleagues and stakeholders To join Cabinet Office in this role you need to have a genuine interest in data services and a strong desire to make a difference. It is also essential for you to be able to work collaboratively and have the flexibility and willingness to partner with key stakeholders from all areas of government and outside of it. You will be assessed based on the following Behaviours: Leadership Seeing the bigger picture Collaborating and partnering Delivering at pace Managing a quality service Please note that this role requires a minimum SC clearance, which would normally require 5 years UK residency in the past 5 years. Applicants will be required to provide an up to date CV and supporting statement (up to 1,250 words) detailing how you meet the requirements and behaviours listed above. You will also provide a completed diversity form. To apply, please email (see below).

Are you ready to join a Government department undergoing an exciting and significant Digital Transformation? Cabinet Office are seeking the appointment of a permanent Infrastructure Engineer to help support the ambition to make UK Government digital services the best in the world. As an Infrastructure Engineer, you will join the Technology Pillar which provides, maintains and supports the infrastructure, telephony, network, WiFi, end-user compute, cloud capability and software across the entire Cabinet Office estate. Our user base includes the Cabinet Office, Crown Commercial Services, Estates and Government Property Agency. You will work within the Cloud Platform and Operations team, working closely with the Technical Architects in designing/maintaining existing server infrastructure, and carrying out upgrades and problem resolutions. Senior ServerOps Engineer will have the responsibility to create and maintain documentation, change management and root cause analysis as well as acting as an escalation point for the Live Service. The successful appointee will be required to fulfil a range of duties, including: Work with service providers to troubleshoot issues through to resolution Directory Services, PKI, System Centre, Event Log Management, Security and Integrity, Compliance, Patching, Monitoring, Change Control, Project related requirements Maintain and monitor all network, security and computer systems to meet the organization's current and future requirements Responsible for management, maintenance and architecture of storage, virtualized environment, Servers and productivity tools Monitor systems and identify performance issues proactively Work within strict time frames and escalate incidents with any 3rd party suppliers within defined timeframes Test all changes to hardware, software, and hosted applications For a comprehensive list of the duties, please view the job description. In order to be immediately effective as Infrastructure Engineer, applicants must demonstrate the following essential skills and experience: Strong experience managing and administering Windows Servers Strong experience working with Active Directory and related services such as DHCP, DNS, PKI, LDAP and Group Policy Strong experience managing and administering Linux Servers Experience implementing planned changes to infrastructure Understanding of print services and administration of managed print systems Experience analysing system performance data Microsoft SQL server administration and MySQL Understanding of VMware and clustering, HA and network load balancing Knowledge of Powershell Scripting Experience in Citrix or Remote Desktop Services implementation and administration Experience of supporting infrastructure services for 10000+ users DBA skills Experience in IaaS/PaaS Compute such as AWS,GCP or Azure (Certification preferred) MCSA Windows Server qualified MCTS in SQL server, Active Directory or Network and Windows Client ITIL certification SCCM and Microsoft System Centre knowledge Familiarity with legislation pertaining to Government/Public Sector IT SC clearance preferred You will be assessed based on the following Behaviours: Changing and improving Making effective decisions Leading and communicating Collaborating and partnering Managing a quality service Delivering at pace Please note that this role requires a minimum SC clearance, which would normally require 5 years UK residency in the past 5 years. Applicants will be required to provide an up to date CV and supporting statement (up to 1,250 words) detailing how you meet the requirements and behaviours listed above. You will also provide a completed diversity form.