1st/2nd line Support Technician - Microsoft stack (Azure, Office 365, Windows Server, SharePoint) - £30k - 10% pension! Location - must drive and ideally commutable to Birmingham or Manchester or Cambridge or Bristol or Leeds or Crawley (other locations can be considered) Role To ensure effective 1st and 2nd Line Support To install and configure hardware and software components to ensure usability. To be the first point of escalation from the service desk To deploy new software applications and updates To train users as required on all hardware and software To perform new system builds, images, upgrades and repairs - for Windows-based desktops/laptops, iPads, and iPhones To research problem resolution for software and hardware issues including working with third party support vendors To participate in projects involving the configuration, deployment and user training of various hardware/software solutions including both desktop and mobile device software To maintain and manage company data within an M365 environment, including Intune, Azure AD, SharePoint and OneDrive. To monitor networking equipment and Servers To maintain a good knowledge and understanding of IT technology developments in the market and to assist the IT Manager to develop relevant strategies for the organisation Skills/experience A technical qualification such as Microsoft MCDST or CompTIA A+ or equivalent would be beneficial HNC Computing or equivalent would be beneficial 2 years + experience in a similar role is essential, including the provision of desktop support in a Windows environment working to SLA's Experience or knowledge of operating within an IT ticketing environment would be beneficial Good operational and technical knowledge and understanding of Microsoft Office365, Windows, Azure, Windows Server and M365 Exchange packages is essential Experience of installing, maintaining, commissioning and repair of IT systems, software and hardware is essential. Must have a full UK driving licence Strong customer service ethics
05/10/2021
1st/2nd line Support Technician - Microsoft stack (Azure, Office 365, Windows Server, SharePoint) - £30k - 10% pension! Location - must drive and ideally commutable to Birmingham or Manchester or Cambridge or Bristol or Leeds or Crawley (other locations can be considered) Role To ensure effective 1st and 2nd Line Support To install and configure hardware and software components to ensure usability. To be the first point of escalation from the service desk To deploy new software applications and updates To train users as required on all hardware and software To perform new system builds, images, upgrades and repairs - for Windows-based desktops/laptops, iPads, and iPhones To research problem resolution for software and hardware issues including working with third party support vendors To participate in projects involving the configuration, deployment and user training of various hardware/software solutions including both desktop and mobile device software To maintain and manage company data within an M365 environment, including Intune, Azure AD, SharePoint and OneDrive. To monitor networking equipment and Servers To maintain a good knowledge and understanding of IT technology developments in the market and to assist the IT Manager to develop relevant strategies for the organisation Skills/experience A technical qualification such as Microsoft MCDST or CompTIA A+ or equivalent would be beneficial HNC Computing or equivalent would be beneficial 2 years + experience in a similar role is essential, including the provision of desktop support in a Windows environment working to SLA's Experience or knowledge of operating within an IT ticketing environment would be beneficial Good operational and technical knowledge and understanding of Microsoft Office365, Windows, Azure, Windows Server and M365 Exchange packages is essential Experience of installing, maintaining, commissioning and repair of IT systems, software and hardware is essential. Must have a full UK driving licence Strong customer service ethics
Agile Project Manager/Scrum Master (ONLY APPLY IF YOU HAVE CUSTOMER/CLIENT-FACING EXPERIENCE AND AGILE/SCRUM PM experience) - Strong Scrum experience You will be experienced Agile Project Manager who is also highly capable in the wider Project Management aspects of delivery. You will have client-facing experience and will be commercially astute with strong Scrum experience. Role: Responsible for project delivery success from kick-off through to closure. Responsibilities will include: Management of sprints in accordance with the Scrum framework, ensuring all ceremonies are in place and effective. Proactive management of risks/issues and removal of impediments. Project reporting; both from a sprint perspective and wider overall programme level view (inc. steering meetings) Financial/budget planning and management. Resource/schedule management. Facilitating and leading workshops. Experience Proven ability to lead software development and/or cloud data transformation projects (- Software/App Development/Digital/Azure stack/Cloud/Cloud Data Transformation/Big Data/Data Migration/Business Intelligence/Integration Hub projects. Substantial knowledge of project management frameworks and governance approaches throughout full project life cycle, E2E. Demonstrable experience of working within an Agile delivery framework, E2E, with strong knowledge of Scrum/Agile frameworks. Excellent financial management experience strong financial acumen and understanding of budgets and controls in a commercial environment. Ability to demonstrate what is important in ensuring successful delivery of projects across various phases and the ability to flex your approach to the different challenges faced. Exposure to different project types/clients - ideally with experience of complex business and IT transformation. Excellent communication (verbal and written) and facilitation skills; confident at leading workshops and producing high quality supporting materials. Good knowledge of Business Case and Value management. Solid understanding of, and experience in using, Jira or Azure DevOps. Creative approach to problem-solving with the ability to focus on details while maintaining the "big picture" view.
22/03/2021
Full time
Agile Project Manager/Scrum Master (ONLY APPLY IF YOU HAVE CUSTOMER/CLIENT-FACING EXPERIENCE AND AGILE/SCRUM PM experience) - Strong Scrum experience You will be experienced Agile Project Manager who is also highly capable in the wider Project Management aspects of delivery. You will have client-facing experience and will be commercially astute with strong Scrum experience. Role: Responsible for project delivery success from kick-off through to closure. Responsibilities will include: Management of sprints in accordance with the Scrum framework, ensuring all ceremonies are in place and effective. Proactive management of risks/issues and removal of impediments. Project reporting; both from a sprint perspective and wider overall programme level view (inc. steering meetings) Financial/budget planning and management. Resource/schedule management. Facilitating and leading workshops. Experience Proven ability to lead software development and/or cloud data transformation projects (- Software/App Development/Digital/Azure stack/Cloud/Cloud Data Transformation/Big Data/Data Migration/Business Intelligence/Integration Hub projects. Substantial knowledge of project management frameworks and governance approaches throughout full project life cycle, E2E. Demonstrable experience of working within an Agile delivery framework, E2E, with strong knowledge of Scrum/Agile frameworks. Excellent financial management experience strong financial acumen and understanding of budgets and controls in a commercial environment. Ability to demonstrate what is important in ensuring successful delivery of projects across various phases and the ability to flex your approach to the different challenges faced. Exposure to different project types/clients - ideally with experience of complex business and IT transformation. Excellent communication (verbal and written) and facilitation skills; confident at leading workshops and producing high quality supporting materials. Good knowledge of Business Case and Value management. Solid understanding of, and experience in using, Jira or Azure DevOps. Creative approach to problem-solving with the ability to focus on details while maintaining the "big picture" view.
