The Scottish Federation of Housing Associations is seeking new Committee Members to join the Calvay Housing Association. This role is instrumental in driving our mission to provide quality, affordable homes and services for the Barlanark community in Glasgow. Candidates with experience in finance, human resources, or senior roles in the housing sector are particularly encouraged to apply. This is an opportunity to make a real difference while developing new skills and accessing personal development training.
03/07/2026
Full time
The Scottish Federation of Housing Associations is seeking new Committee Members to join the Calvay Housing Association. This role is instrumental in driving our mission to provide quality, affordable homes and services for the Barlanark community in Glasgow. Candidates with experience in finance, human resources, or senior roles in the housing sector are particularly encouraged to apply. This is an opportunity to make a real difference while developing new skills and accessing personal development training.
Calvay is looking for new Committee Members to help drive our organisation as we provide quality, affordable homes and services in the Barlanark area of Glasgow. We are at the heart of our community and have its needs at the heart of all that we do. We are a medium sized housing association and have a mixture of property types; the original stock acquired from GCC in the 80s, new-build properties and 'second stage' transfer properties. We also provide factoring services and lease one commercial unit which is used as a local shop. Calvay Housing Association is based at the Calvay Centre, which is also offers office space to the Quarriers charity. The Centre has an IT suite, is home to Calvay Community Café, and has a hall which is used for a variety of wider role activities including training and social activities. Some of the benefits you can expect from serving on our Management Committee include: Develop a newsense of purpose Open yourcareer pathswith new skills and knowledge Getpersonal satisfactionfrom giving something back to the community Make areal differenceto improve the quality of life for the Barlanark community Build asense of achievementand improve your confidence and self esteem Haveyour views heardin a mutually supportive environment Play acrucial rolein taking forward the work of CHA Access totrainingand personal development We believe that great peoplemake a difference to our business. We are looking for new members who have a range of skills and qualities to join our experienced Committee. We would be particularly keen to hear from you if you have relevant experience in: finance human resources senior experience in the housing sector Please visit our website to find out more and to download our recruitment pack and application form.
03/07/2026
Full time
Calvay is looking for new Committee Members to help drive our organisation as we provide quality, affordable homes and services in the Barlanark area of Glasgow. We are at the heart of our community and have its needs at the heart of all that we do. We are a medium sized housing association and have a mixture of property types; the original stock acquired from GCC in the 80s, new-build properties and 'second stage' transfer properties. We also provide factoring services and lease one commercial unit which is used as a local shop. Calvay Housing Association is based at the Calvay Centre, which is also offers office space to the Quarriers charity. The Centre has an IT suite, is home to Calvay Community Café, and has a hall which is used for a variety of wider role activities including training and social activities. Some of the benefits you can expect from serving on our Management Committee include: Develop a newsense of purpose Open yourcareer pathswith new skills and knowledge Getpersonal satisfactionfrom giving something back to the community Make areal differenceto improve the quality of life for the Barlanark community Build asense of achievementand improve your confidence and self esteem Haveyour views heardin a mutually supportive environment Play acrucial rolein taking forward the work of CHA Access totrainingand personal development We believe that great peoplemake a difference to our business. We are looking for new members who have a range of skills and qualities to join our experienced Committee. We would be particularly keen to hear from you if you have relevant experience in: finance human resources senior experience in the housing sector Please visit our website to find out more and to download our recruitment pack and application form.
The purpose of the post of Head of Housing and Communities is to deliver highly efficient and professional housing and welfare service on behalf of the Management Committee to customers of Reidvale Housing Association. This post sits within the senior management team as such requires the post holder to provide strong leadership and to lead the delivery of a responsive and continuously improving housing management services. Key Responsibilities Leadership of the Housing and Communities Team Compliance with all associated legislation and good practice Delivery of excellent Housing and Communities services Delivery of the annual Operational Work Plan Developing policies and procedures for the Housing and Communities services Complaints management for Housing and Communities services Performance reporting, improvement and returns Lead on and improve customer satisfaction across all indicators Undertake Customer Satisfaction Survey Income generation and management of arrears, voids, welfare benefits for all the Associations customers Value customer feedback and lessons learned Stakeholder engagement, supporting customer residents' groups and undertaking the annual rent consultation Co-ordinating and taking the lead on a strategy to support community development and promote Reidvale as a great place to live and work. Values Be Honest and open in our approach, decisions and communications Be Accountable to our tenants, community and each other Be Respectful and considerate in how we treat each other Be Supportive and willing to go the extra mile Key Tasks and Responsibilities 2.1 To contribute to the overall strategic and operational direction and objectives of the Association, ensuring the work and activities of the Housing and Communities Team are taken into account. This includes: Contributing to the development and review of the Association's Business Plan, the Operational Work Plan, Corporate Risk Register, Investment Plans, financial planning documents and department budgets. Leading on and contributing to meeting the requirements of the Scottish Housing Regulator, the Annual Report on the Charter to the Scottish Housing Regulator. Providing evidence and assistance to support the Management Committees Annual Assurance Statement. Identifying strategic solutions to improve the performance and service; aiding the implementation of the Association's Performance Management Framework; and supporting the smooth running of the Association's effective internal control systems. 2.2 To manage the Housing Service Team ensuring the delivery of a high quality and efficient housing and maintenance services to all the Association's tenants, owners and other customers. This includes: Line managing the Housing and Communities Team; as well as delivering positive solutions and supporting with complex cases and issues with workload. Leading on staff training, development, appraisals, absence management and authorising annual leave within your team. Aiding the development of policies, procedures, and best-practice strategies to ensure compliance with outcomes in the Scottish Housing Charter and other legislative and regulatory requirements. Monitoring and reviewing targets for the Housing and Communities Team and advising the Director and Management Committee of any significant performance or service issues that may impact on the Association's financial position or seriously affect the service to our customers. 2.3 Manage the Housing Services Team to contribute to excellent service outcomes and the financial viability and sustainability of the Association. This includes: Maximising income for the Association through the activities of the Housing Teams by collecting rents, supporting customers in arrears and recovery of rent owed. Establishing strategic partnerships with relevant organisations to maximise support and assistance for staff dealing with customers in relation to arrears recovery and benefit matters e.g. Department of Work & Pension, Housing Benefit Services, Solicitors, City of Glasgow Council etc. Developing and continually reviewing plans to mitigate financial risks to the Association and maximise support to customers through Welfare services. Pursuing funding opportunities to deliver additional or enhance services to customers. Ensuring the outsourced Welfare Service are providing an excellent service to the Association's customers. Providing reports to Management Committee on performance. Leading the annual review of rent, and service charges. Promote and market the Association to maximise interest and uptake on the Association's services and activities i.e. allocations, welfare service and resident participation, etc. Analyse demand, demographic trends, allocation outcomes and identify strategic solutions to attend to negative impact that may affect the Association's work. Establish strategic and operational partnerships with relevant agencies to maximise the housing options and advice to housing applicants. Promote tenancy sustainment initiatives through the Housing and Communities team. Ensure positive and pro active relationships with the Homeless Casework Team in line with the Association's Policy. Ensure that allocations of housing are conducted in accordance with the Association's allocations policy. Void Management: Effective management of void properties minimising re let times, ensuring viability of the Association. Ensure full compliance with the void procedure by the respective teams in the Housing and Communities as well as the Asset Management Team. Lead discussion between the Asset Management Team and the Housing and Communities Team to initiate improvements in their respective roles to deliver efficiency in the re let times. Develop and support strategies to improve work practices that contribute to excellent outcomes in the void management process. Estate Management: Develop strategies to maximise the Association's resources to ensure a pro active and effective estate management service. Develop and maintain strategic partnerships to contribute towards the improvement of the Reidvale estate. Develop systems to facilitate performance management and monitoring arrangements of key services and activities in the upkeep and maintenance of the Reidvale estate by the Asset Management Team and external contractors. Deliver weekly inspections of properties and common areas to inform estate and handyperson work plans to mitigate risk to the Association. Assist Housing and Communities Team to proactively engage with customers on a regular basis. Neighbour nuisance and anti social behaviour: Maintain good relationships with key partners to maximise their assistance and support in the management of anti social behaviour and estate management issues. Periodically review contractual arrangements to ensure value for money in the management of serious and persistent anti social behaviour cases. Analyse complaints about anti social behaviour and estate management, identify strategic and positive solutions to attend to common issues. 2.4 Ensure high levels of customer satisfaction in the Housing Team. This includes: Contributing towards the procurement of the Residents Satisfaction Survey on a cyclical basis, as well as developing a schedule for customer satisfaction in key areas in the Housing and Communities Team services, specifically those related to the Scottish Housing Charter. Leading in the development and review of a Customer Charter, as well as Association's Complaints Procedure. Processing high level complaints and developing improved procedures and work practices as required. 2.5 Communicate with our customers to enable them to participate at a level they are comfortable with. This includes: Leading the development and review of the Resident Participation Strategy as well as implementing the associated Action Plan for Participation. Along with other team members, promoting participation to customers to maximise involvement in the Association activities. 2.6 To service the needs of the Management Committee in relation to the work of the Housing and Communities Team, ensuring that the Management Committee receives all the information it requires enabling it to set and measure the effectiveness of strategies. This includes: Service Management Committee or sub Committee meetings as required. Ensuring that the Management Committee are advised of any change in legislation or other guidance as well as strategy, operational structure and policies. Ensuring the provision of quality reports for information and decision making in the work and activities of the Housing Services Team including all aspects of performance. 2.7 To lead on the development and implementation of community development initiatives. To lead on the development and implementation of community development initiatives. Other Duties Uphold and deliver the Association's values. Chair internal working groups when required. Contribute to wider role and regeneration strategies aimed at improving services, activities and the Reidvale area to meet the needs and aspirations of our Residents. Participate in promotional, marketing and community events relating to the Association's work. . click apply for full job details
19/06/2026
Full time
The purpose of the post of Head of Housing and Communities is to deliver highly efficient and professional housing and welfare service on behalf of the Management Committee to customers of Reidvale Housing Association. This post sits within the senior management team as such requires the post holder to provide strong leadership and to lead the delivery of a responsive and continuously improving housing management services. Key Responsibilities Leadership of the Housing and Communities Team Compliance with all associated legislation and good practice Delivery of excellent Housing and Communities services Delivery of the annual Operational Work Plan Developing policies and procedures for the Housing and Communities services Complaints management for Housing and Communities services Performance reporting, improvement and returns Lead on and improve customer satisfaction across all indicators Undertake Customer Satisfaction Survey Income generation and management of arrears, voids, welfare benefits for all the Associations customers Value customer feedback and lessons learned Stakeholder engagement, supporting customer residents' groups and undertaking the annual rent consultation Co-ordinating and taking the lead on a strategy to support community development and promote Reidvale as a great place to live and work. Values Be Honest and open in our approach, decisions and communications Be Accountable to our tenants, community and each other Be Respectful and considerate in how we treat each other Be Supportive and willing to go the extra mile Key Tasks and Responsibilities 2.1 To contribute to the overall strategic and operational direction and objectives of the Association, ensuring the work and activities of the Housing and Communities Team are taken into account. This includes: Contributing to the development and review of the Association's Business Plan, the Operational Work Plan, Corporate Risk Register, Investment Plans, financial planning documents and department budgets. Leading on and contributing to meeting the requirements of the Scottish Housing Regulator, the Annual Report on the Charter to the Scottish Housing Regulator. Providing evidence and assistance to support the Management Committees Annual Assurance Statement. Identifying strategic solutions to improve the performance and service; aiding the implementation of the Association's Performance Management Framework; and supporting the smooth running of the Association's effective internal control systems. 2.2 To manage the Housing Service Team ensuring the delivery of a high quality and efficient housing and maintenance services to all the Association's tenants, owners and other customers. This includes: Line managing the Housing and Communities Team; as well as delivering positive solutions and supporting with complex cases and issues with workload. Leading on staff training, development, appraisals, absence management and authorising annual leave within your team. Aiding the development of policies, procedures, and best-practice strategies to ensure compliance with outcomes in the Scottish Housing Charter and other legislative and regulatory requirements. Monitoring and reviewing targets for the Housing and Communities Team and advising the Director and Management Committee of any significant performance or service issues that may impact on the Association's financial position or seriously affect the service to our customers. 2.3 Manage the Housing Services Team to contribute to excellent service outcomes and the financial viability and sustainability of the Association. This includes: Maximising income for the Association through the activities of the Housing Teams by collecting rents, supporting customers in arrears and recovery of rent owed. Establishing strategic partnerships with relevant organisations to maximise support and assistance for staff dealing with customers in relation to arrears recovery and benefit matters e.g. Department of Work & Pension, Housing Benefit Services, Solicitors, City of Glasgow Council etc. Developing and continually reviewing plans to mitigate financial risks to the Association and maximise support to customers through Welfare services. Pursuing funding opportunities to deliver additional or enhance services to customers. Ensuring the outsourced Welfare Service are providing an excellent service to the Association's customers. Providing reports to Management Committee on performance. Leading the annual review of rent, and service charges. Promote and market the Association to maximise interest and uptake on the Association's services and activities i.e. allocations, welfare service and resident participation, etc. Analyse demand, demographic trends, allocation outcomes and identify strategic solutions to attend to negative impact that may affect the Association's work. Establish strategic and operational partnerships with relevant agencies to maximise the housing options and advice to housing applicants. Promote tenancy sustainment initiatives through the Housing and Communities team. Ensure positive and pro active relationships with the Homeless Casework Team in line with the Association's Policy. Ensure that allocations of housing are conducted in accordance with the Association's allocations policy. Void Management: Effective management of void properties minimising re let times, ensuring viability of the Association. Ensure full compliance with the void procedure by the respective teams in the Housing and Communities as well as the Asset Management Team. Lead discussion between the Asset Management Team and the Housing and Communities Team to initiate improvements in their respective roles to deliver efficiency in the re let times. Develop and support strategies to improve work practices that contribute to excellent outcomes in the void management process. Estate Management: Develop strategies to maximise the Association's resources to ensure a pro active and effective estate management service. Develop and maintain strategic partnerships to contribute towards the improvement of the Reidvale estate. Develop systems to facilitate performance management and monitoring arrangements of key services and activities in the upkeep and maintenance of the Reidvale estate by the Asset Management Team and external contractors. Deliver weekly inspections of properties and common areas to inform estate and handyperson work plans to mitigate risk to the Association. Assist Housing and Communities Team to proactively engage with customers on a regular basis. Neighbour nuisance and anti social behaviour: Maintain good relationships with key partners to maximise their assistance and support in the management of anti social behaviour and estate management issues. Periodically review contractual arrangements to ensure value for money in the management of serious and persistent anti social behaviour cases. Analyse complaints about anti social behaviour and estate management, identify strategic and positive solutions to attend to common issues. 2.4 Ensure high levels of customer satisfaction in the Housing Team. This includes: Contributing towards the procurement of the Residents Satisfaction Survey on a cyclical basis, as well as developing a schedule for customer satisfaction in key areas in the Housing and Communities Team services, specifically those related to the Scottish Housing Charter. Leading in the development and review of a Customer Charter, as well as Association's Complaints Procedure. Processing high level complaints and developing improved procedures and work practices as required. 2.5 Communicate with our customers to enable them to participate at a level they are comfortable with. This includes: Leading the development and review of the Resident Participation Strategy as well as implementing the associated Action Plan for Participation. Along with other team members, promoting participation to customers to maximise involvement in the Association activities. 2.6 To service the needs of the Management Committee in relation to the work of the Housing and Communities Team, ensuring that the Management Committee receives all the information it requires enabling it to set and measure the effectiveness of strategies. This includes: Service Management Committee or sub Committee meetings as required. Ensuring that the Management Committee are advised of any change in legislation or other guidance as well as strategy, operational structure and policies. Ensuring the provision of quality reports for information and decision making in the work and activities of the Housing Services Team including all aspects of performance. 2.7 To lead on the development and implementation of community development initiatives. To lead on the development and implementation of community development initiatives. Other Duties Uphold and deliver the Association's values. Chair internal working groups when required. Contribute to wider role and regeneration strategies aimed at improving services, activities and the Reidvale area to meet the needs and aspirations of our Residents. Participate in promotional, marketing and community events relating to the Association's work. . click apply for full job details
A leading housing organization is seeking a Head of Housing and Communities to deliver excellent housing services and provide strong leadership for the Housing and Communities Team. The role requires strategic planning, stakeholder engagement, and management of housing services to ensure compliance with legislation. Located in Glasgow, this permanent full-time position offers a salary between £68,272 and £71,794. Benefits include a defined contribution pension scheme, with a focus on community engagement and customer satisfaction.
19/06/2026
Full time
A leading housing organization is seeking a Head of Housing and Communities to deliver excellent housing services and provide strong leadership for the Housing and Communities Team. The role requires strategic planning, stakeholder engagement, and management of housing services to ensure compliance with legislation. Located in Glasgow, this permanent full-time position offers a salary between £68,272 and £71,794. Benefits include a defined contribution pension scheme, with a focus on community engagement and customer satisfaction.
Department: Neighbourhood Services Section: Factoring Services Salary: Grade 8, £51,075 - £55,294 (from April 2026) Contract: Full-time, Permanent Hours: Monday - Friday, 35 hours per week Job Type: Full Time Queens Cross Housing Association is an award-winning social landlord based in the northwest of Glasgow. With 4,355 properties adjacent to the city centre and West End and the Forth and Clyde canal running through, it is a place where people are proud to live and to work. Queens Cross Group includes a Registered Social Landlord, a property management subsidiary (Queens Cross Factoring) and a social enterprise which lets commercial property (Queens Cross Workspace). Recognised for its innovation, quality services and high performance, Queens Cross Housing Association is looking to appoint a skilled Factoring Manager. We are looking to appoint a skilled Factoring Manager with property factoring experience, who can lead and develop our services to our factored owners and mid-market rent customers. We are looking for a Factoring professional to develop the business, improve the existing arrangements and ensure continuous business improvement. You will have strong leadership experience to lead and support staff teams in the delivery of the factoring service. You will have strong project management skills and a knowledge and understanding of the Property Factors Code of Conduct. As a member of the Association's Leadership Team, you will play a full role in the implementation and achievement of Queens Cross's strategic objectives and vision of being a leader in providing excellent housing and community services and creating and sustaining vibrant communities. Key Responsibilities Lead and manage the delivery of a high-quality, customer-focused factoring service, ensuring performance, budgets and timescales are met. Manage and develop the Factoring team, providing strong leadership, performance management and staff development. Lead the procurement, contract management and project delivery of major repairs and maintenance works for factored properties. Drive continuous improvement and value for money across the factoring service, ensuring compliance with the Property Factors Code of Conduct. Oversee customer engagement, communication and complaint resolution, ensuring excellent service and learning from feedback. Contribute as a member of the Leadership Team to strategic planning, business development and achievement of organisational objectives. Essential Criteria Significant experience in property factoring and project management, including delivery of major repairs. Proven experience of successfully leading and managing a factoring or property services team. Strong knowledge and understanding of the Property Factors Code of Conduct and relevant legislation. Demonstrable experience of performance management, service improvement and delivering services within budget. Sound knowledge of building regulations, health and safety, and contractor management. Educated to degree level, or equivalent through substantial experience in a similar leadership role, with strong leadership capability and excellent communication and organisational skills. How to Apply Sign in to our QC Job Board and create an account. Click Apply and complete your online profile. Upload an up-to-date CV with any employment history gaps clearly explained. Include a short introductory statement outlining why you're applying and how you meet the essential criteria of the role. Add any relevant qualifications or training. This vacancy will close at 5:00pm, Monday 9th March. Interviews are expected to take place on Tuesday 17th March.
10/06/2026
Full time
Department: Neighbourhood Services Section: Factoring Services Salary: Grade 8, £51,075 - £55,294 (from April 2026) Contract: Full-time, Permanent Hours: Monday - Friday, 35 hours per week Job Type: Full Time Queens Cross Housing Association is an award-winning social landlord based in the northwest of Glasgow. With 4,355 properties adjacent to the city centre and West End and the Forth and Clyde canal running through, it is a place where people are proud to live and to work. Queens Cross Group includes a Registered Social Landlord, a property management subsidiary (Queens Cross Factoring) and a social enterprise which lets commercial property (Queens Cross Workspace). Recognised for its innovation, quality services and high performance, Queens Cross Housing Association is looking to appoint a skilled Factoring Manager. We are looking to appoint a skilled Factoring Manager with property factoring experience, who can lead and develop our services to our factored owners and mid-market rent customers. We are looking for a Factoring professional to develop the business, improve the existing arrangements and ensure continuous business improvement. You will have strong leadership experience to lead and support staff teams in the delivery of the factoring service. You will have strong project management skills and a knowledge and understanding of the Property Factors Code of Conduct. As a member of the Association's Leadership Team, you will play a full role in the implementation and achievement of Queens Cross's strategic objectives and vision of being a leader in providing excellent housing and community services and creating and sustaining vibrant communities. Key Responsibilities Lead and manage the delivery of a high-quality, customer-focused factoring service, ensuring performance, budgets and timescales are met. Manage and develop the Factoring team, providing strong leadership, performance management and staff development. Lead the procurement, contract management and project delivery of major repairs and maintenance works for factored properties. Drive continuous improvement and value for money across the factoring service, ensuring compliance with the Property Factors Code of Conduct. Oversee customer engagement, communication and complaint resolution, ensuring excellent service and learning from feedback. Contribute as a member of the Leadership Team to strategic planning, business development and achievement of organisational objectives. Essential Criteria Significant experience in property factoring and project management, including delivery of major repairs. Proven experience of successfully leading and managing a factoring or property services team. Strong knowledge and understanding of the Property Factors Code of Conduct and relevant legislation. Demonstrable experience of performance management, service improvement and delivering services within budget. Sound knowledge of building regulations, health and safety, and contractor management. Educated to degree level, or equivalent through substantial experience in a similar leadership role, with strong leadership capability and excellent communication and organisational skills. How to Apply Sign in to our QC Job Board and create an account. Click Apply and complete your online profile. Upload an up-to-date CV with any employment history gaps clearly explained. Include a short introductory statement outlining why you're applying and how you meet the essential criteria of the role. Add any relevant qualifications or training. This vacancy will close at 5:00pm, Monday 9th March. Interviews are expected to take place on Tuesday 17th March.
A prominent social landlord in Glasgow seeks a Factoring Manager to oversee a customer-focused factoring service. The ideal candidate will have significant property factoring experience, strong leadership capabilities, and expertise in project management. Responsibilities include managing the Factoring team, ensuring compliance with the Property Factors Code of Conduct, and driving service improvement. This full-time permanent position offers an opportunity to contribute strategically to the organization's objectives.
10/06/2026
Full time
A prominent social landlord in Glasgow seeks a Factoring Manager to oversee a customer-focused factoring service. The ideal candidate will have significant property factoring experience, strong leadership capabilities, and expertise in project management. Responsibilities include managing the Factoring team, ensuring compliance with the Property Factors Code of Conduct, and driving service improvement. This full-time permanent position offers an opportunity to contribute strategically to the organization's objectives.