Portfolio Credit Control

Portfolio Credit Control is seeking a platform and infrastructure engineer to own the runtime, infrastructure, and operational layers that power AI pipelines and production-grade AI products at scale. You will help design, build, and operate cloud-native infrastructure across AWS and Databricks, ensuring scalability, observability, security, and cost efficiency. You will collaborate with AI engineers to translate prototypes into production-ready platform components, enabling reliable deployment

Job Summary As an Activation & Engagement Onboarding Manager, you will be responsible for designing, implementing, and managing onboarding programs to ensure seamless integration of new customers, products, or services. Your primary goal will be to drive customer activation, engagement, and retention through effective onboarding strategies. Supporting team members in delivering high standard onboards to newly engaged clients as well as our established clients. Working with and managing multiple teams within Activation & Engagement ensuring smooth transition through the client journey. Reporting to the Head of activation & Engagement. Day-to-day responsibilities Manage multiple teams from Activation to Engagement to ensure a smooth transition during the client journey. Develop and guide the Activation Team to deliver minimum 80% activated clients. Deliver a "best in class" service to all new and existing clients, producing work to an excellent quality and ensuring 100% task completion. Develop and execute comprehensive onboarding strategies to drive customer activation and engagement. Collaborate with cross functional teams to design and implement onboarding programs. Create engaging content, including email campaigns, tutorials, and guides to support onboarding. Analyse customer feedback and data to identify areas for improvement and optimize onboarding processes. Manage and track key performance indicators (KPIs) to measure onboarding success within your team. Provide exceptional customer support and address customer concerns in a timely and professional manner. Look at overall client cancellations and look at YOY reduction, with suggesting ways to improve. Improve client base logging in YOY, supporting with implementation of account manager models to support the client adoption and continuous engagement. Conduct monthly/bi annual team 1 1 and appraisals, give constructive feedback, and help coach team members in line with company development. Manage and track client journey and suggest and implement change to support adoption of the product and software. Be able to look at and report on daily/weekly/monthly KPI's and look at where improvement can be made team and department wide, in order to support the company yearly objectives. Requirements Strong understanding of customer onboarding principles and best practices. Excellent communication, project management, and analytical skills. Ability to work in a fast paced environment and prioritize multiple tasks. Team management of 2 years. Proficiency in CRM software and data analysis tools. Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales). Private health care cover after 5 years' service. New business referral scheme. Access to Health Shield. Access to the EAP service. Refer a friend scheme. Paid birthday leave. Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service. Group life insurance. Eye care contribution. Free fruit (office based staff). Travel Season Ticket loan scheme. Milestone recognition. Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements. Pace health Club (situated in the Park Inn) discounted gym membership and spa treatments. Park Inn 20% off food and drink. New Century food and drink discount. Revolution De Cuba food and drink discount. Cycle 2 Work scheme after probationary period. On site Gym. Bright Exchange perks. Portfolio are proud to be exclusively representing our HR Software & Employment Law client in their search for an Activation and Engagement Team Manager. If you are looking for a new challenge, please apply today and we'll be in touch! The Portfolio Group are acting on behalf of our client in recruiting for this position.

Portfolio Credit Control is seeking an Activation & Engagement Onboarding Manager to design, implement and manage onboarding programs in Manchester. The role focuses on driving customer activation, engagement and retention through effective onboarding strategies. You will lead multiple teams across Activation to Engagement, develop onboarding content, collaborate with cross-functional colleagues, and track KPIs to ensure 80% activation and 100% task completion.

Portfolio Credit Control is seeking a Senior AI Engineer to design, build and scale Agentic AI, Generative AI and RAG solutions powering customer-facing products worldwide. You'll work with Product, Platform and Engineering to develop production-grade AI systems, autonomous agents and LLM-powered applications. You'll design and deliver production-ready AI solutions, build autonomous agents, orchestration, prompt engineering and Azure deployment.

Join a fast-growing international SaaS business at the forefront of AI innovation. We're looking for a Senior AI Engineer to design, build and scale Agentic AI, Generative AI and Retrieval-Augmented Generation (RAG) solutions that power intelligent, customer-facing products used globally. Working closely with Product, Platform and Engineering teams, you'll develop production-grade AI systems, autonomous agents and LLM-powered applications, helping shape the future of AI across the organisation. What You'll Do Design and deliver production-ready Agentic AI, Generative AI and RAG solutions. Build autonomous AI agents capable of reasoning, planning and executing complex workflows. Develop multi-agent orchestration, tool integration and advanced retrieval strategies. Optimise LLM performance through prompt engineering, fine-tuning and evaluation. Work with Platform Engineering to deploy scalable AI services using Microsoft Azure. Mentor engineers and contribute to AI architecture and engineering best practices. What You'll Bring Strong Python development experience building production AI applications. Proven experience developing Agentic AI, LLM and RAG solutions. Experience with frameworks such as LangGraph, LangChain, Semantic Kernel, AutoGen or similar. Experience with Microsoft Azure, including Azure AI Foundry, Azure OpenAI Service and Azure AI Search. Understanding of LLM evaluation, AI safety, observability and production deployment. Why Join? Build cutting-edge AI products for a global SaaS customer base. Shape the future direction of Agentic AI within an ambitious technology organisation. Work alongside talented engineers using the latest AI technologies. Join a collaborative team with genuine ownership and impact. If you're passionate about building intelligent AI systems that move beyond experimentation into real-world products, we'd love to hear from you.

Business Development Manager UP to £35,000 OTE; £80,000 for top earners; £140,000 for performers. Hours of Work Monday - Friday, with one Saturday every four weeks. Responsibilities To sit client demos and generate new business opportunities. Responsible for achieving monthly KPIs, input & output metrics and business revenue targets. FCA-regulated insurance experience. Diary management. Ensure the pipeline is managed daily to promote a dynamic, fast-paced sales journey. Work as an ally to peers and collaborate with dedicated BSCs to ensure high team performance. Lead from the front to promote high-quality performance and demo bookings via your dedicated BDM. Be a trusted adviser to ensure a consultative and solution-led approach to product proposals. Engage and communicate professionally with senior-level decision makers. Build effective relationships with existing customers using probing questioning, clarification, and language. Add value by positively and enthusiastically discussing our company, brand, values, and products & services to ensure a professional image is always provided to customers and colleagues. Maintain and exceed the highest standards of professionalism and customer service. Accountable for performance at all levels. Self-generate opportunity through social selling and prospect/client referrals. Achieve targets and business objectives in a fully compliant manner. Key Points Passionate about sales: Whether it's hitting targets, the power of persuasion, or figuring out what makes people tick - sales is what gives you energy! Excited to be a trailblazer: You will be the first on the sales team, setting standards in a fast paced and agile environment. Results and data driven: You like diving into the numbers and figuring out the WHY behind the results. Proactive, organised and detail-oriented: Sales at Charlie is high-volume; you'll manage many leads, keep conversations flowing, and not let things slip through the net. A self starter: You can work alone but also motivate and influence other teams when needed. Benefits Uncapped monthly commission. Daily, weekly and monthly incentives. Profit share scheme. 25 days' holiday, plus bank holidays. Day off on your birthday. Perkbox discounts. Holiday increase after 2 and 5 year's service. Pension plan and life insurance. Onsite gym. Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.

Portfolio Credit Control in Greater London is seeking a Senior AI Engineer to lead the development of generative AI systems. In this role, you will build RAG pipelines and ensure quality in AI outputs. The ideal candidate has strong Python skills and a proven track record in AI engineering. Join an innovative company where your work will directly impact customer-facing products, supported by a dedicated leadership team.