Cactus Search

Within this role, you will be involved in technical project work and support the first/second line support team; you will also be responsible for ongoing maintenance and support of the on-premise & cloud-hosted environment on a BAU basis.You will be tasked with day-to-day support and troubleshooting of issues within the company's infrastructure network services ensuring you work to agreed SLAs within an ITIL environment.This role is onsite in Glasgow, paying a salary up to £55,000 DOE. You will need to be a UK Citizen or have Indefinite leave to remain. Duties: Providing 3rd line technical support across the IT Infrastructure environment including cloud technologies and telephony networks. Ensuring that all incidents, problems, and requests are progressed and updated through to completion. Design, deploy, and maintain scalable and secure infrastructure solutions within a contact centre environment. Collaborate with cross-functional teams to develop and implement network policies, procedures, and best practices. Experience: A minimum of 5 years experience at least 3 of which must be at 3rd Line Support Engineer/Infrastructure & Network level. At least 2 years IT experience within in a contact centre environment. Excellent Microsoft administration skills to include Azure AD, Intune, O365, Entra, Exchange, SharePoint. Excellent experience of infrastructure components like Networking, Server platforms, storage, application structure (2-tier, 3-tier), Identity, Security (Encryption, PKI), load balancing. Experience of administration and troubleshooting within Office 365, Azure, Active Directory, Intune, Entra. Experience working with a large application estate running IIS & SQL. Experience managing infrastructure estates using configuration management and application management & monitoring tools. Strong & demonstrable experience migrating workloads to cloud platforms.

We're seeking an experienced Transformation Business Intelligence Analyst to provide a wide range of operational design and development for the Customer Transformation team and the wider business. Data is at the heart of our business decision making. You'll be the key to providing insights, spotting opportunities, issues, and tracking performance throught detailed data analysis. The role will initially be a 6 month FTC in Berkshire. This is an excellent opportunity to work for a leading brand and join an inspirational leader. About the Role : Providing & regularly reviewing performance data to spot any key trends & issues to the business team. Gain buy in from the stakeholder - Breakdown any complex data to unveil the story in the detail. Provide consultative support for the leadership team, guiding and advising to develop effective cross function support Delivering business insight to support decision making and tracking issues. Define and provide Business intelligent information to key stakeholders Skills and Experience : Experience working in a fast paced, complex business environment across multiple business functions. Advanced experience with the following - SQL, Business Objects and Power BI Working in an end to end BI - taking a project from its infancy through to completion. Ideally experience in a similar role within a data, reporting & business intelligence role or equivalent Adapting your approach to suite the business requirements. Please contact Matt Affron