Starting Point Recruitment

Job Title: Senior Business Analyst Salary: £70,000 - £80,000 Per Year + Company Benefits Location: Buckinghamshire Job Type: Permanent, Full Time "Please note visa sponsorship is not available for this position" Are you a Business Analyst who enjoys bridging the gap between technology and business operations? Would you like to work with stakeholders across Manufacturing, Supply Chain, Quality, and Engineering to deliver business-critical technology solutions? Do you thrive on gathering requirements, improving processes, driving system enhancements, and ensuring technology delivers real business value? We're recruiting on behalf of a leading global organisation seeking an experienced Business Analyst to join a high-performing IT function supporting manufacturing and operational systems. This is an opportunity to play a key role in shaping technology solutions across a highly regulated and innovative environment. The Role: As a Business Analyst, you will be responsible for the design, enhancement, implementation and ongoing support of business-critical applications and systems. Acting as a trusted advisor to both business and technical teams, you will ensure technology solutions align with operational requirements while identifying opportunities for process improvement and digital transformation. You will play a key role throughout the entire project lifecycle, from requirements gathering and solution design through to testing, deployment and ongoing support. Key Responsibilities: Act as a subject matter expert for Manufacturing, Supply Chain, Quality and Engineering-related business systems and applications. Gather, analyse, document and manage business, functional and technical requirements from stakeholders. Work closely with business teams to identify opportunities for process improvement, automation and enhanced system functionality. Support the implementation, enhancement and integration of enterprise applications and technology solutions. Facilitate workshops, design sessions and stakeholder meetings to define business needs and solution requirements. Coordinate User Acceptance Testing (UAT), system testing and validation activities to ensure successful project delivery. Conduct impact assessments for system changes, upgrades and new functionality. Support system integrations, data migration activities and application enhancements. Manage application configuration changes in line with established governance and change management procedures. Develop and maintain process documentation, knowledge base articles and support materials. Organise and contribute to technology roadmap discussions with business and IT stakeholders. Collaborate with cross-functional teams to ensure solutions meet operational and regulatory requirements. Support application releases, upgrades and post-deployment activities. Build strong working relationships with stakeholders across multiple business functions and geographical locations. Help drive continuous improvement initiatives and support long-term digital transformation strategies. Skills & Experience: Previous experience working as a Business Analyst within a regulated environment, supporting operational, supply chain, or business-critical systems. Strong understanding of end-to-end Manufacturing and Supply Chain business processes. Experience gathering and documenting business, functional and technical requirements. Proven ability to work with stakeholders at all levels across both business and technical teams. Experience supporting enterprise business systems and application landscapes. Strong analytical and problem-solving skills with the ability to identify practical business solutions. Excellent communication, facilitation and stakeholder management skills. Experience coordinating testing activities and supporting system implementations. Ability to manage multiple priorities and work effectively in a fast-paced environment. Requirements: Experience with ERP systems, Manufacturing Systems, Asset Management Systems or Supply Chain applications. Knowledge of Order-to-Cash and Plan-to-Make business processes. Experience with SAP MM and Warehouse Management solutions. Exposure to Maximo, Tableau, SQL, AWS or similar enterprise technologies. Understanding of system integrations, data migration and analytics platforms. Experience working within Agile, Scrum or other project delivery methodologies. Familiarity with regulated environments, change control processes and compliance-driven systems. What's in it for You? Competitive salary of up to £80,000 plus benefits. Hybrid working model. Opportunity to work on business-critical transformation programmes. Exposure to enterprise-scale technology platforms and projects. Career development and progression opportunities. Collaborative and supportive working environment. The chance to influence technology strategy and business process improvement initiatives. "Please apply with your most up to date CV and a member of the team will be in touch shortly"

Job Title: 2nd Line IT Support Engineer (Permanent) Salary: £35,000 - £40,000 Per Annum + Company Benefits Location: Buckinghamshire Type Of Working: Onsite "Please note visa sponsorship is not available for this position" Are you a 2nd Line Support Engineer who enjoys solving complex technical issues and being the go-to person when others need help? Would you like to work in an environment where you can take ownership of incidents, improve support processes, and make a genuine impact on the user experience? Do you thrive on troubleshooting hardware, software, and application issues while delivering exceptional customer service? We're recruiting on behalf of a leading global organisation seeking an experienced and customer-focused 2nd Line IT Support Engineer to join their growing technical support team. This is an excellent opportunity for someone who enjoys a varied role, working with a wide range of technologies while supporting users across the business. The Role: As a 2nd Line IT Support Engineer, you'll act as a key escalation point for technical issues, providing expert support and ensuring incidents are resolved efficiently and professionally. You'll be responsible for: Providing 2nd line support across hardware, software, and business-critical applications. Diagnosing, troubleshooting, and resolving technical issues within agreed service levels. Managing and prioritising support tickets through to successful resolution. Escalating complex issues where necessary and liaising with wider IT teams. Producing and maintaining technical documentation and knowledge base articles. Identifying recurring issues and recommending improvements to systems, processes, and user training. Supporting software installations, updates, and testing of new technologies. Delivering an excellent customer experience through clear communication and proactive support. What We're Looking For: Experience within a Service Desk, IT Support, or Technical Support environment. Strong troubleshooting and diagnostic skills. Experience supporting Microsoft environments and business applications. Good understanding of networking fundamentals and desktop technologies. Excellent communication and customer service skills. Ability to manage multiple priorities and work effectively under pressure. A proactive approach with a genuine passion for technology and problem-solving. What's in it for You? Salary of £35,000 - £40,000 Comprehensive benefits package Ongoing training and professional development Exposure to enterprise-level technologies Career progression opportunities A supportive and collaborative team environment "Please apply with your latest CV and a member of the team will be in touch shortly"