Grace May

Grace May is delighted to be partnering with our client, a growing organisation in the industry/sector , who are looking to add an experienced 2nd / 3rd Line IT Support Engineer to their team. The role In this position, you'll provide both 2nd and 3rd line support across servers, networks, and virtualisation, acting as a key escalation point for technical issues. You'll also have the chance to contribute to infrastructure projects and work with modern technologies. Key responsibilities Providing 2nd and 3rd line support for users and infrastructure. Supporting and maintaining VMware environments (vSphere/ESXi). Administering Windows Server technologies , Active Directory, and Exchange/O365. Troubleshooting and configuring networking (switches, firewalls, VLANs, VPNs, routing). Escalating and resolving complex incidents in line with SLAs. Assisting with infrastructure upgrades and project delivery. Producing and maintaining technical documentation. About you Experienced in a 2nd/3rd line support role . Skilled with VMware and virtualisation technologies. Confident working with Windows Server, Active Directory, and core infrastructure services . Strong knowledge of networking fundamentals (firewalls, routing, switching). Excellent troubleshooting, communication, and stakeholder skills. Desirable Cloud exposure (Azure, AWS). Relevant certifications (VMware VCP, Microsoft, CCNA). Familiarity with storage and backup solutions. What's on offer Competitive salary and benefits. A mix of BAU and project-based work. Training and professional development opportunities. The chance to work with a supportive IT team in a growing business.