ENGLISH HERITAGE

English Heritage is seeking a Visitor Assistant for Warkworth Castle, working 7 hours per week. The role involves greeting visitors, providing information, assisting with ticketing, and ensuring safety and accessibility. Candidates should have excellent customer service skills and a passion for engaging with people. Benefits include career progression opportunities, free access to English Heritage sites for you and up to 6 friends, and 25 days' holiday (pro rata). Flexible hours available.

English Heritage is hiring a Visitor Assistant at Stokesay Castle, Shropshire. The role requires a minimum commitment of 14 hours per week from April to October. Candidates should possess a passion for customer service and teamwork. Responsibilities include enhancing the visitor experience, personalizing visits, and ensuring site accessibility and safety. The position offers career progression opportunities and benefits such as free site access, discounts, and holidays.

Title Visitor Assistant Location Stokesay Castle, Craven Arms, Shropshire, SY7 9AH Salary £12.71 per hour / 14 hours per week April to end October, 0 hours November to end March / Permanent Job type Permanent Ref 16421 Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a Visitor Assistant to join us at Stokesay Castle working minimum of 14 hours per week April to October. No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience. Heritage is for everybody, and we are here for heritage. Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings. That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create. Stokesay's moated manor house, timber-framed gatehouse are a glorious collection of treasures bypassed by time. Though 'builded like a castle', Stokesay was really a lightly defended mansion. Tree-ring dating proves that work was completed by 1291, and Stokesay has changed very little since. Responsibilities By joining us as a Stokesay Castle Visitor Assistant, you will be part of an amazing team of employees and volunteers, ensuring visitors have a great time from the moment they arrive until they say goodbye. Through your recommendations, you will help personalise their visit - this could include talking about the benefits of English Heritage membership or recommending things to see and do on site. You will also contribute to making sure your site is accessible, safe and well presented at all times. It is a varied role - some days will be busy from start to finish and others quieter, especially on the wetter days! Some paid or voluntary experience with the public is beneficial but full training and support is provided as part of your induction. You will be required to work weekends and Bank Holidays, more information will be provided at interview. Benefits The opportunity for career progression within the heritage sector in retail, food and beverage or general management Opportunities to go to some of our great live music and history events Free access to all English Heritage sites for you, and up to 6 friends and / or family members 25% discount in our shops and cafes Enhanced maternity/paternity/shared parental leave 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years Options to buy additional leave Matched pension contributions up to a maximum of 10% You can find out more about us here: and meet some of our people and hear about why they enjoy working with us: Everybody's welcome at English Heritage Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing. We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments. If you would like to talk to us before you apply e.g. about workplace adjustments or working patterns, please contact Sharon Campbell, Stokesay Cluster Manager at No agencies please. You will need to refer to the following documents when completing your application.

Title Visitor Assistant Location Warkworth Castle, Northumberland, NE65 0UJ Salary £12.71 per hour / 7 hours per week April to October, 0 hours November to March / Permanent Job type Permanent Ref 16422 Job Overview We are looking for a Visitor Assistant to join us at Warkworth Castle, working 7 hours per week. Responsibilities You will greet visitors, provide information, recommend sites, facilitate membership discussion, assist with ticketing, manage queues, promote events and ensure the site is safe, accessible, and well presented at all times. You will work weekends and Bank Holidays, provide support to visitors, and be required to build a personalised visitor experience. Qualifications No formal history background required; a passion for people, excellent customer service skills, and the ability to work as part of a team are essential. Some training experience with the public is beneficial but not required. Benefits The opportunity for career progression within the heritage sector in retail, food and beverage or general management Opportunities to attend live music and history events Free access to all English Heritage sites for you and up to 6 friends and / or family members 25% discount in our shops and cafes Enhanced maternity/paternity/ shared parental leave 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years Options to buy additional leave Matched pension contributions up to a maximum of 10% For more information, you can visit and Application Note: If you would like to talk to us before you apply about workplace adjustments or working patterns, please contact Rebecca Kirk, Warkworth Castle and Hermitage Manager, on or by email . No agencies please. Interviews will be held week commencing 25th May 2026. You will need to refer to the following documents when completing your application.