Ricoh

Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Site Services Specialist - Print & Mail Located: London (On site) Package: Competitive Salary, bonus plus additional benefits About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing The Site Services Specialist will provide high-quality support through the Service Bar within a professional law firm environment. This role is responsible for delivering a range of office services, document processing, and client-facing assistance to ensure smooth daily operations. The ideal candidate will have strong customer service skills, attention to detail, and proficiency in Microsoft Office applications. Print, Copy, Scan & Finishing: Operate and manage print services, including finishing tasks. Floor Walks & Printer Checks: Conduct regular checks to ensure equipment functionality and availability. Job Logging: Accurately log service requests and jobs in ServiceNow. Customer Service: Act as the first point of contact for queries, providing professional and timely assistance. Microsoft Office Support: Use Outlook, Excel, Word, and PowerPoint at a medium proficiency level for daily tasks. Courier & Post Management: Book couriers, handle special deliveries, and manage international post incoming and outgoing. Basic Document Processing: Perform tasks such as cropping, paginating, bookmarking, adding/removing pages, and managing track changes. Stationery Ordering: Monitor and order office supplies as needed. Porterage: Assist with moving delivering items around the office. General Office Services: Provide support for day-to-day office operations. Issue Reporting: Report technical or facilities issues promptly to the help desk. You will ideally have Previous experience in office services or customer-facing roles, ideally within a law firm or professional services environment. Strong communication and interpersonal skills with a client-focused approach. Medium proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint). Ability to multitask and prioritise in a fast-paced environment. Familiarity with ServiceNow or similar service management platforms is desirable. Attention to detail and commitment to confidentiality. Professional demeanour and ability to maintain discretion at all times. Flexibility to work onsite and adapt to changing priorities. We are an equal opportunities employer We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs. Click here to learn more about life at Ricoh.

Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Account Manager - Public Sector Located: Field based - Home Counties Package: Competitive salary, commission, company car plus additional company benefits About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing To be a Ricoh ambassador who exceeds performance expectations and productivity levels, leads by example and displays all Ricoh values positively, shares successes and mentors potential Account Directors. To be responsible for achieving and driving forward assigned sales targets to ensure overall divisional budget requirements are met. To be responsible for providing strategic insight regarding the customer s business/vertical and help customers to think differently, bringing new ideas and creative and innovative ways to help the customer s business and actually solve their problems/meet their challenges. To proactively understand/diagnose customers underlying problems or challenges via a consultative selling approach which identifies new, sustainable, customised means of addressing those challenges. (teach customers things they don t know) across our core business, ITS, RGS and Outsourcing To be responsible for increasing our brand and creditability as a Digital Services Business being recognised as a unique trusted partner within the industry. To be responsible for reducing the complexity and the risk for customers by helping them to make purchasing decisions that are right for them and fit the customers longer term strategy. To be responsible for driving sales, margins and delivers customer value in any kind of economic environment To be responsible for protecting premium pricing through well designed solutions sale To proactively identify key stakeholders and personas through the use of strategic account plans and use this data to strategically drive future sales opportunities. To be accountable for determining the right metrics to measure success and to identify return on investment (based on performance of the customer s business) to ensure we demonstrate how Ricoh have added value to the customers business. To be accountable for ensuring the maintenance of sales data aligned to assigned accounts updating all relevant sales systems with accurate information to enable effective analysis of opportunities, pipeline and scope of interactions within any account. To be responsible for utilising social media to promote the Ricoh brand from providing insight, gain broader high level contacts and networks to nurture future relationships. You will ideally have Significant experience in a relevant, B2B, Public Sector sales environment Demonstrable track record of clean sales and of managing the end-to-end sales process Demonstrate sufficient knowledge to articulate Ricoh s key Value Propositions (OP, OS, RGS and AS/BPS) at C suite level. Ability to accurately identify and engage with multiple key stakeholders Effective questioning and active listening Articulate with excellent presentation skills Inspires trust and confidence and creates a positive impression/has gravitas in front of customers Resilient and tenacious with the ability to calculate and manage risks where appropriate Always have an empathetic selling approach understanding the customers point of view Understands the customer s business/vertical economic drivers/customer s value drivers Commercially aware/business acumen - keeps abreast of the market Not afraid to share their views, even when they re different and potentially controversial Able to think about complex issues from a different perspective/bring fresh insight Ability to initiate and control high level debate using strong two-way communication skills. Demonstrate evidence of high level negotiation skills We are an equal opportunities employer We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs. Click here to learn more about life at Ricoh.

Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Account Manager - Public Sector Located: Field based - Hampshire Package: Competitive salary, commission, car allowance plus additional company benefits. About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing To be a Ricoh ambassador who exceeds performance expectations and productivity levels, leads by example and displays all Ricoh values positively, shares successes and mentors potential Account Directors. To be responsible for achieving and driving forward assigned sales targets to ensure overall divisional budget requirements are met. To be responsible for providing strategic insight regarding the customer s business/vertical and help customers to think differently, bringing new ideas and creative and innovative ways to help the customer s business and actually solve their problems/meet their challenges. To proactively understand/diagnose customers underlying problems or challenges via a consultative selling approach which identifies new, sustainable, customised means of addressing those challenges. (teach customers things they don t know) across our core business, ITS, RGS and Outsourcing To be responsible for increasing our brand and creditability as a Digital Services Business being recognised as a unique trusted partner within the industry. To be responsible for reducing the complexity and the risk for customers by helping them to make purchasing decisions that are right for them and fit the customers longer term strategy. To be responsible for driving sales, margins and delivers customer value in any kind of economic environment To be responsible for protecting premium pricing through well designed solutions sale To proactively identify key stakeholders and personas through the use of strategic account plans and use this data to strategically drive future sales opportunities. To be accountable for determining the right metrics to measure success and to identify return on investment (based on performance of the customer s business) to ensure we demonstrate how Ricoh have added value to the customers business. To be accountable for ensuring the maintenance of sales data aligned to assigned accounts updating all relevant sales systems with accurate information to enable effective analysis of opportunities, pipeline and scope of interactions within any account. To be responsible for utilising social media to promote the Ricoh brand from providing insight, gain broader high level contacts and networks to nurture future relationships. You will ideally have Significant experience in a relevant, B2B, Public Sector sales environment Demonstrable track record of clean sales and of managing the end-to-end sales process Demonstrate sufficient knowledge to articulate Ricoh s key Value Propositions (OP, OS, RGS and AS/BPS) at C suite level. Ability to accurately identify and engage with multiple key stakeholders Effective questioning and active listening Articulate with excellent presentation skills Inspires trust and confidence and creates a positive impression/has gravitas in front of customers Resilient and tenacious with the ability to calculate and manage risks where appropriate Always have an empathetic selling approach understanding the customers point of view Understands the customer s business/vertical economic drivers/customer s value drivers Commercially aware/business acumen - keeps abreast of the market Not afraid to share their views, even when they re different and potentially controversial Able to think about complex issues from a different perspective/bring fresh insight Ability to initiate and control high level debate using strong two-way communication skills. Demonstrate evidence of high level negotiation skills We are an equal opportunities employer We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs. Click here to learn more about life at Ricoh.

Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: HR Business Partner Located: Northampton (Hybrid) Package: Competitive salary, bonus plus additional company benefits About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing To work collaboratively with HR Service Delivery, Partner with fellow HR Business Partners and Senior HRBPs to deliver a comprehensive, high-quality operational HR service that enhances manager capability, promotes HR best practices, and upholds a strong HR customer brand across the business, embedding the overall People strategy to aligned business area. Responsible for the executing and implementation of core Strategic HR initiatives with the Senior HRBP, covering talent and succession planning, performance management, reward and recognition, wellbeing, engagement, policy development, resourcing, and organisational effectiveness. To engage with key stakeholders for aligned business areas supporting with the business transformation agenda. Delivering change management support, to advise on business improvement initiatives, procedures and policy that enhance organisational effectiveness, optimise performance, and strengthen employee engagement across the business. Proactively apply, monitor, analyse, and interpret HR metrics and management information, providing data-driven insights and actionable recommendations to the Senior HRBPs to drive improvement and business performance To partner with the ER and case management team to ensure alignment with policy application, maintaining knowledge of challenging ER matters and act as the escalation point for complex or high-risk matters to safeguard the business s reputation. To work in collaboration with HR colleagues such as the wider Partnering community, COEs and Learning to design and deliver targeted HR training and guidance to build manager competence and confidence in people management, ensuring alignment with business goals and compliance with HR policies and practices. Accountable for the promotion of effective use of HR systems and processes with line manager, signposting and assist with knowledge development to improve data integrity, and the overall employee experience. To collaborate closely with key stakeholders, assessing headcount requirements against budget and working with the recruitment team to support resourcing needs, ensuring timely, high-quality delivery and alignment with organisational workforce plans. You will ideally have Part or fully CIPD qualified (Level 5 or above) Experience of stakeholder partnering, to elevate the employee work experience and fulfilment through work. Broad generalist HR experience including managing relationships, performance management, knowledge of current UK employment legislation, employee relations, TUPE, redundancies & restructures Knowledge of change management and ability to assist with large inter-departmental projects Business and commercial awareness Excellent communication skills Strong presentation skills High level of interpersonal skills with the ability to work with various management teams, building effective relationships to be able to objectively challenge and influence change. Ability to analyse and interpret key HR metrics and management information to diagnose business / organisation / employee relations / engagement issues Continuous learning attitude in order to develop skills further for future succession planning We are an equal opportunities employer We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs. Click here to learn more about life at Ricoh.

Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Account Manager - Public Sector Located: Field Based London Package: Competitive salary, commission, car allowance plus additional company benefits About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing To be a Ricoh ambassador who exceeds performance expectations and productivity levels, leads by example and displays all Ricoh values positively, shares successes and mentors potential Account Directors. To be responsible for achieving and driving forward assigned sales targets to ensure overall divisional budget requirements are met. To be responsible for providing strategic insight regarding the customer s business/vertical and help customers to think differently, bringing new ideas and creative and innovative ways to help the customer s business and actually solve their problems/meet their challenges. To proactively understand/diagnose customers underlying problems or challenges via a consultative selling approach which identifies new, sustainable, customised means of addressing those challenges. (teach customers things they don t know) across our core business, ITS, RGS and Outsourcing To be responsible for increasing our brand and creditability as a Digital Services Business being recognised as a unique trusted partner within the industry. To be responsible for reducing the complexity and the risk for customers by helping them to make purchasing decisions that are right for them and fit the customers longer term strategy. To be responsible for driving sales, margins and delivers customer value in any kind of economic environment To be responsible for protecting premium pricing through well designed solutions sale To proactively identify key stakeholders and personas through the use of strategic account plans and use this data to strategically drive future sales opportunities. To be accountable for determining the right metrics to measure success and to identify return on investment (based on performance of the customer s business) to ensure we demonstrate how Ricoh have added value to the customers business. To be accountable for ensuring the maintenance of sales data aligned to assigned accounts updating all relevant sales systems with accurate information to enable effective analysis of opportunities, pipeline and scope of interactions within any account. To be responsible for utilising social media to promote the Ricoh brand from providing insight, gain broader high level contacts and networks to nurture future relationships. You will ideally have Significant experience in a relevant, B2B, Public Sector sales environment Demonstrable track record of clean sales and of managing the end-to-end sales process Demonstrate sufficient knowledge to articulate Ricoh s key Value Propositions (OP, OS, RGS and AS/BPS) at C suite level. Ability to accurately identify and engage with multiple key stakeholders Effective questioning and active listening Articulate with excellent presentation skills Inspires trust and confidence and creates a positive impression/has gravitas in front of customers Resilient and tenacious with the ability to calculate and manage risks where appropriate Always have an empathetic selling approach understanding the customers point of view Understands the customer s business/vertical economic drivers/customer s value drivers Commercially aware/business acumen - keeps abreast of the market Not afraid to share their views, even when they re different and potentially controversial Able to think about complex issues from a different perspective/bring fresh insight Ability to initiate and control high level debate using strong two-way communication skills. Demonstrate evidence of high level negotiation skills We are an equal opportunities employer We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs. Click here to learn more about life at Ricoh.