Job Title: IT Technical Support (ECU Tuning) Location: Commutable from Stratford-upon-Avon, Alcester, Evesham, or Redditch (Warwickshire Region) Salary: 30,000 per annum plus commission opportunities Contract Type: Permanent, Full-Time Industry: Automotive Technology ECU Tuning Performance Engineering T his role does not offer sponsorship Office-based Monday to Friday Rotational schedule with occasional weekend work (remote access and IT equipment provided) About You, the Role and Company This role is made for someone who lives and breathes IT. You know the type, the person who fixes, builds, tweaks, and improves things just to understand how they work. Someone who finds peace behind a screen, thrives on problem solving, and takes pride in making systems faster, cleaner, and smarter. Our client is a leader in automotive performance software and ECU tuning. You will be part of a specialist technical team supporting a global network of dealers with tuning software, remapping tools, and system diagnostics. The work is varied, detail focused, and built around precision. Manage technical support tickets while also assisting the workshop team during live ECU tuning and mapping sessions. You'll receive extensive training across tuning software, diagnostics, and IT systems, with clear opportunities to progress as your technical knowledge develops. This environment suits people who think logically, have patience and curiosity, and hold a genuine passion for IT, gaming, or code. If you are the kind of person who loves understanding how technology works and making it work better, this is exactly where you belong. Key Responsibilities Manage tech support tickets and assist the workshop team during live ECU tuning and mapping sessions. Diagnose and resolve tuning software and connectivity issues efficiently. Support the file service by processing, testing, and verifying calibration files. Assist in onboarding and training new users on ECU tuning software and tools. Collaborate with R&D and technical teams to improve tuning tools, workflows, and system updates. Maintain accurate records of support activity and contribute ideas for process improvement. Deliver clear and professional technical communication to internal teams and global partners. Take part in ongoing training to expand your knowledge of ECU systems and automotive technology. Desirable (Not Essential) Experience with Alientech ECM Titanium, WinOLS, Magic Flex, Swiftech, or CMD. Previous work in ECU tuning or automotive diagnostics support. Familiarity with calibration tools and data processing. What's on Offer 30,000 basic salary plus commission opportunities. Full technical training and support from day one. Career progression within an expanding automotive technology team. Work with advanced ECU tuning tools and global performance systems. Supportive, collaborative environment focused on innovation and excellence. This role does not offer sponsorship Office-based Monday to Friday Rotational schedule with occasional weekend work (remote access and IT equipment provided)
13/10/2025
Full time
Job Title: IT Technical Support (ECU Tuning) Location: Commutable from Stratford-upon-Avon, Alcester, Evesham, or Redditch (Warwickshire Region) Salary: 30,000 per annum plus commission opportunities Contract Type: Permanent, Full-Time Industry: Automotive Technology ECU Tuning Performance Engineering T his role does not offer sponsorship Office-based Monday to Friday Rotational schedule with occasional weekend work (remote access and IT equipment provided) About You, the Role and Company This role is made for someone who lives and breathes IT. You know the type, the person who fixes, builds, tweaks, and improves things just to understand how they work. Someone who finds peace behind a screen, thrives on problem solving, and takes pride in making systems faster, cleaner, and smarter. Our client is a leader in automotive performance software and ECU tuning. You will be part of a specialist technical team supporting a global network of dealers with tuning software, remapping tools, and system diagnostics. The work is varied, detail focused, and built around precision. Manage technical support tickets while also assisting the workshop team during live ECU tuning and mapping sessions. You'll receive extensive training across tuning software, diagnostics, and IT systems, with clear opportunities to progress as your technical knowledge develops. This environment suits people who think logically, have patience and curiosity, and hold a genuine passion for IT, gaming, or code. If you are the kind of person who loves understanding how technology works and making it work better, this is exactly where you belong. Key Responsibilities Manage tech support tickets and assist the workshop team during live ECU tuning and mapping sessions. Diagnose and resolve tuning software and connectivity issues efficiently. Support the file service by processing, testing, and verifying calibration files. Assist in onboarding and training new users on ECU tuning software and tools. Collaborate with R&D and technical teams to improve tuning tools, workflows, and system updates. Maintain accurate records of support activity and contribute ideas for process improvement. Deliver clear and professional technical communication to internal teams and global partners. Take part in ongoing training to expand your knowledge of ECU systems and automotive technology. Desirable (Not Essential) Experience with Alientech ECM Titanium, WinOLS, Magic Flex, Swiftech, or CMD. Previous work in ECU tuning or automotive diagnostics support. Familiarity with calibration tools and data processing. What's on Offer 30,000 basic salary plus commission opportunities. Full technical training and support from day one. Career progression within an expanding automotive technology team. Work with advanced ECU tuning tools and global performance systems. Supportive, collaborative environment focused on innovation and excellence. This role does not offer sponsorship Office-based Monday to Friday Rotational schedule with occasional weekend work (remote access and IT equipment provided)
Job Title: IT Technical Support (ECU Tuning) Location: Commutable from Stratford-upon-Avon, Alcester, Evesham, or Redditch (Warwickshire Region) Salary: £30,000 per annum plus commission opportunities Contract Type: Permanent, Full-Time Industry: Automotive Technology ECU Tuning Performance Engineering T his role does not offer sponsorship Office-based Monday to Friday Rotational schedule with occasional weekend work (remote access and IT equipment provided) About You, the Role and Company This role is made for someone who lives and breathes IT. You know the type, the person who fixes, builds, tweaks, and improves things just to understand how they work. Someone who finds peace behind a screen, thrives on problem solving, and takes pride in making systems faster, cleaner, and smarter. Our client is a leader in automotive performance software and ECU tuning. You will be part of a specialist technical team supporting a global network of dealers with tuning software, remapping tools, and system diagnostics. The work is varied, detail focused, and built around precision. Manage technical support tickets while also assisting the workshop team during live ECU tuning and mapping sessions. You'll receive extensive training across tuning software, diagnostics, and IT systems, with clear opportunities to progress as your technical knowledge develops. This environment suits people who think logically, have patience and curiosity, and hold a genuine passion for IT, gaming, or code. If you are the kind of person who loves understanding how technology works and making it work better, this is exactly where you belong. Key Responsibilities Manage tech support tickets and assist the workshop team during live ECU tuning and mapping sessions. Diagnose and resolve tuning software and connectivity issues efficiently. Support the file service by processing, testing, and verifying calibration files. Assist in onboarding and training new users on ECU tuning software and tools. Collaborate with R&D and technical teams to improve tuning tools, workflows, and system updates. Maintain accurate records of support activity and contribute ideas for process improvement. Deliver clear and professional technical communication to internal teams and global partners. Take part in ongoing training to expand your knowledge of ECU systems and automotive technology. Desirable (Not Essential) Experience with Alientech ECM Titanium, WinOLS, Magic Flex, Swiftech, or CMD. Previous work in ECU tuning or automotive diagnostics support. Familiarity with calibration tools and data processing. What's on Offer £30,000 basic salary plus commission opportunities. Full technical training and support from day one. Career progression within an expanding automotive technology team. Work with advanced ECU tuning tools and global performance systems. Supportive, collaborative environment focused on innovation and excellence. This role does not offer sponsorship Office-based Monday to Friday Rotational schedule with occasional weekend work (remote access and IT equipment provided)
13/10/2025
Full time
Job Title: IT Technical Support (ECU Tuning) Location: Commutable from Stratford-upon-Avon, Alcester, Evesham, or Redditch (Warwickshire Region) Salary: £30,000 per annum plus commission opportunities Contract Type: Permanent, Full-Time Industry: Automotive Technology ECU Tuning Performance Engineering T his role does not offer sponsorship Office-based Monday to Friday Rotational schedule with occasional weekend work (remote access and IT equipment provided) About You, the Role and Company This role is made for someone who lives and breathes IT. You know the type, the person who fixes, builds, tweaks, and improves things just to understand how they work. Someone who finds peace behind a screen, thrives on problem solving, and takes pride in making systems faster, cleaner, and smarter. Our client is a leader in automotive performance software and ECU tuning. You will be part of a specialist technical team supporting a global network of dealers with tuning software, remapping tools, and system diagnostics. The work is varied, detail focused, and built around precision. Manage technical support tickets while also assisting the workshop team during live ECU tuning and mapping sessions. You'll receive extensive training across tuning software, diagnostics, and IT systems, with clear opportunities to progress as your technical knowledge develops. This environment suits people who think logically, have patience and curiosity, and hold a genuine passion for IT, gaming, or code. If you are the kind of person who loves understanding how technology works and making it work better, this is exactly where you belong. Key Responsibilities Manage tech support tickets and assist the workshop team during live ECU tuning and mapping sessions. Diagnose and resolve tuning software and connectivity issues efficiently. Support the file service by processing, testing, and verifying calibration files. Assist in onboarding and training new users on ECU tuning software and tools. Collaborate with R&D and technical teams to improve tuning tools, workflows, and system updates. Maintain accurate records of support activity and contribute ideas for process improvement. Deliver clear and professional technical communication to internal teams and global partners. Take part in ongoing training to expand your knowledge of ECU systems and automotive technology. Desirable (Not Essential) Experience with Alientech ECM Titanium, WinOLS, Magic Flex, Swiftech, or CMD. Previous work in ECU tuning or automotive diagnostics support. Familiarity with calibration tools and data processing. What's on Offer £30,000 basic salary plus commission opportunities. Full technical training and support from day one. Career progression within an expanding automotive technology team. Work with advanced ECU tuning tools and global performance systems. Supportive, collaborative environment focused on innovation and excellence. This role does not offer sponsorship Office-based Monday to Friday Rotational schedule with occasional weekend work (remote access and IT equipment provided)
Sponsorship not available - UK right to work required Weekend rota with remote working included We're hiring two IT Support & Technical Specialists for a growing automotive tech business in the Warwickshire area (commutable from Birmingham, Solihull, Redditch, Worcester). This is a chance to use your IT skills across software, ECU calibration and data projects in a supportive, tech-driven team. You don't need a software engineering background - proven IT support experience, problem-solving ability and the drive to learn are what matter. Full training, including ECU reads and mapping, is provided. We're looking for someone both technically capable and personable: confident speaking with clients, explaining solutions clearly, and bringing a friendly, professional approach alongside your technical know-how. Key Responsibilities As an IT Support & Technical Specialist, provide 2nd and 3rd line technical support to customers and colleagues. Troubleshoot issues, resolve escalations, and deliver clear technical guidance. Develop, maintain, and improve internal software applications and tools. Work on vehicle/ECU mapping and reading projects (full training provided). Analyse data and outputs from software tools to ensure accuracy and reliability. Document processes and contribute to ongoing product and process improvements. Operate within a flexible shift pattern, including weekend cover on a rotational basis - with the benefit that weekend shifts are worked from home. About You Proven experience in IT, technical support, or a related role. Background in software engineering or development is a bonus but not required. Strong understanding of IT systems and ideally some knowledge of the SDLC. Analytical mindset with confidence handling data and numerical outputs. Interest in automotive technology and ECU mapping (desirable, not essential). Excellent communication skills, able to support both technical and non-technical users. Proactive, detail-oriented, and able to adapt to new technologies quickly. What's on Offer Competitive salary depending on experience. Two IT Support & Technical Specialist positions available - genuine growth, not just backfill. Full training and support, including the opportunity to gain international qualifications. A supportive, friendly, and tech-driven culture that prioritises growth and career development. The chance to work on cutting-edge automotive technology projects at the forefront of innovation. A varied role that combines IT systems, customer support, data analysis, and mapping. This IT Support & Technical Specialist role, based in the Warwickshire area near Birmingham, can also be found under: IT Support Engineer 2nd Line Support 3rd Line Support Technical Support Analyst IT Systems Specialist Technical Support Engineer
06/10/2025
Full time
Sponsorship not available - UK right to work required Weekend rota with remote working included We're hiring two IT Support & Technical Specialists for a growing automotive tech business in the Warwickshire area (commutable from Birmingham, Solihull, Redditch, Worcester). This is a chance to use your IT skills across software, ECU calibration and data projects in a supportive, tech-driven team. You don't need a software engineering background - proven IT support experience, problem-solving ability and the drive to learn are what matter. Full training, including ECU reads and mapping, is provided. We're looking for someone both technically capable and personable: confident speaking with clients, explaining solutions clearly, and bringing a friendly, professional approach alongside your technical know-how. Key Responsibilities As an IT Support & Technical Specialist, provide 2nd and 3rd line technical support to customers and colleagues. Troubleshoot issues, resolve escalations, and deliver clear technical guidance. Develop, maintain, and improve internal software applications and tools. Work on vehicle/ECU mapping and reading projects (full training provided). Analyse data and outputs from software tools to ensure accuracy and reliability. Document processes and contribute to ongoing product and process improvements. Operate within a flexible shift pattern, including weekend cover on a rotational basis - with the benefit that weekend shifts are worked from home. About You Proven experience in IT, technical support, or a related role. Background in software engineering or development is a bonus but not required. Strong understanding of IT systems and ideally some knowledge of the SDLC. Analytical mindset with confidence handling data and numerical outputs. Interest in automotive technology and ECU mapping (desirable, not essential). Excellent communication skills, able to support both technical and non-technical users. Proactive, detail-oriented, and able to adapt to new technologies quickly. What's on Offer Competitive salary depending on experience. Two IT Support & Technical Specialist positions available - genuine growth, not just backfill. Full training and support, including the opportunity to gain international qualifications. A supportive, friendly, and tech-driven culture that prioritises growth and career development. The chance to work on cutting-edge automotive technology projects at the forefront of innovation. A varied role that combines IT systems, customer support, data analysis, and mapping. This IT Support & Technical Specialist role, based in the Warwickshire area near Birmingham, can also be found under: IT Support Engineer 2nd Line Support 3rd Line Support Technical Support Analyst IT Systems Specialist Technical Support Engineer
Sponsorship not available - UK right to work required Weekend rota with remote working included We're hiring two IT Support & Technical Specialists for a growing automotive tech business in the Warwickshire area (commutable from Birmingham, Solihull, Redditch, Worcester). This is a chance to use your IT skills across software, ECU calibration and data projects in a supportive, tech-driven team. You don't need a software engineering background - proven IT support experience, problem-solving ability and the drive to learn are what matter. Full training, including ECU reads and mapping, is provided. We're looking for someone both technically capable and personable: confident speaking with clients, explaining solutions clearly, and bringing a friendly, professional approach alongside your technical know-how. Key Responsibilities As an IT Support & Technical Specialist, provide 2nd and 3rd line technical support to customers and colleagues. Troubleshoot issues, resolve escalations, and deliver clear technical guidance. Develop, maintain, and improve internal software applications and tools. Work on vehicle/ECU mapping and reading projects (full training provided). Analyse data and outputs from software tools to ensure accuracy and reliability. Document processes and contribute to ongoing product and process improvements. Operate within a flexible shift pattern, including weekend cover on a rotational basis - with the benefit that weekend shifts are worked from home. About You Proven experience in IT, technical support, or a related role. Background in software engineering or development is a bonus but not required. Strong understanding of IT systems and ideally some knowledge of the SDLC. Analytical mindset with confidence handling data and numerical outputs. Interest in automotive technology and ECU mapping (desirable, not essential). Excellent communication skills, able to support both technical and non-technical users. Proactive, detail-oriented, and able to adapt to new technologies quickly. What's on Offer Competitive salary depending on experience. Two IT Support & Technical Specialist positions available - genuine growth, not just backfill. Full training and support, including the opportunity to gain international qualifications. A supportive, friendly, and tech-driven culture that prioritises growth and career development. The chance to work on cutting-edge automotive technology projects at the forefront of innovation. A varied role that combines IT systems, customer support, data analysis, and mapping. This IT Support & Technical Specialist role, based in the Warwickshire area near Birmingham, can also be found under: IT Support Engineer 2nd Line Support 3rd Line Support Technical Support Analyst IT Systems Specialist Technical Support Engineer
06/10/2025
Full time
Sponsorship not available - UK right to work required Weekend rota with remote working included We're hiring two IT Support & Technical Specialists for a growing automotive tech business in the Warwickshire area (commutable from Birmingham, Solihull, Redditch, Worcester). This is a chance to use your IT skills across software, ECU calibration and data projects in a supportive, tech-driven team. You don't need a software engineering background - proven IT support experience, problem-solving ability and the drive to learn are what matter. Full training, including ECU reads and mapping, is provided. We're looking for someone both technically capable and personable: confident speaking with clients, explaining solutions clearly, and bringing a friendly, professional approach alongside your technical know-how. Key Responsibilities As an IT Support & Technical Specialist, provide 2nd and 3rd line technical support to customers and colleagues. Troubleshoot issues, resolve escalations, and deliver clear technical guidance. Develop, maintain, and improve internal software applications and tools. Work on vehicle/ECU mapping and reading projects (full training provided). Analyse data and outputs from software tools to ensure accuracy and reliability. Document processes and contribute to ongoing product and process improvements. Operate within a flexible shift pattern, including weekend cover on a rotational basis - with the benefit that weekend shifts are worked from home. About You Proven experience in IT, technical support, or a related role. Background in software engineering or development is a bonus but not required. Strong understanding of IT systems and ideally some knowledge of the SDLC. Analytical mindset with confidence handling data and numerical outputs. Interest in automotive technology and ECU mapping (desirable, not essential). Excellent communication skills, able to support both technical and non-technical users. Proactive, detail-oriented, and able to adapt to new technologies quickly. What's on Offer Competitive salary depending on experience. Two IT Support & Technical Specialist positions available - genuine growth, not just backfill. Full training and support, including the opportunity to gain international qualifications. A supportive, friendly, and tech-driven culture that prioritises growth and career development. The chance to work on cutting-edge automotive technology projects at the forefront of innovation. A varied role that combines IT systems, customer support, data analysis, and mapping. This IT Support & Technical Specialist role, based in the Warwickshire area near Birmingham, can also be found under: IT Support Engineer 2nd Line Support 3rd Line Support Technical Support Analyst IT Systems Specialist Technical Support Engineer
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