Nationwide

Swindon, United Kingdom, London, United Kingdom Nationwide is investing heavily in cloud, DevOps and agile ways of working to modernise our technology estate and improve how our teams build and operate services. Within Customer Servicing, the Conversational Banking value stream is central to this transformation, delivering the platforms used by our frontline colleagues to support members across a range of interaction channels. Our focus spans Voice, Video and Chat interactions, which are being engineered, owned and evolved by the team as a single AWS Connect platform. This role sits at the heart of that journey by helping to transition from a complex legacy estate towards a more standardised, cloud native stack, while continuing to operate and support existing services throughout the transition. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. We are happy to consider flexible working approaches to help you perform at your best. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. The extras you'll get Access to private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub - access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year What you'll be doing As an E3 Engineer within the Conversational Banking value stream, you will work across our conversational platforms, contributing to both the modern AWS Connect based stack and the existing legacy solutions that remain critical to our day to day operations. Designing, building, deploying and operating features and services that support Voice, Video and Chat interactions on AWS Connect whilst contributing to the ongoing transition from legacy technologies to a more unified, cloud native platform whilst ensuring stability and continuity. About you Development experience ideally in Python and/or Node.js Experience with AWS including AWS Connect, Lambda, S3 and DynamoDB REST API design and integration experience aligning to industry standards Experience working in agile, DevOps driven teams Experience leading code reviews, design discussions and knowledge sharing Problem solving and root cause analysis skills, with industry best practices Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes Job Info Job Identification 2393 Apply Before 06/16/2026, 10:55 PM Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB

Nationwide is seeking a Data Protection Manager to ensure compliance with personal data laws, providing expert advice and maintaining trust with members. This role is pivotal in supporting day-to-day operations while reviewing privacy impact assessments and embedding privacy standards. The position offers a hybrid working model with connections to regional hubs, including London and Swindon. If you are passionate about data protection and making a difference, apply early as the advert might close quickly due to high interest.

Nationwide is seeking a self-motivated individual for a role in Banking & Savings Operations to strengthen governance and reporting. This position involves influencing how customer support is delivered across Savings to Current Accounts, enhancing relationships with stakeholders and ensuring customer focus. The role allows for flexible hybrid working across multiple UK locations including Swindon, Bournemouth, and others. Successful candidates will engage in a fast-paced environment and are encouraged to make significant impacts daily, with a commitment to employee development and recognition.

Nationwide in Leatherhead is hiring a Customer Representative to support customers through various channels, including in-branch transactions and online queries. The role requires a passion for helping customers and strong digital tool comfort. You will deliver first-class customer service, respond to inquiries across various platforms, and help teach customers about our digital offerings. The position offers various benefits including private medical insurance and an annual bonus.

Nationwide is seeking a motivated individual to take full responsibility for managing the technical outcomes of the Networks team, delivering business changes effectively. This position allows you to leverage your leadership skills to enhance both technical delivery and customer experience through automation. The role offers a hybrid working model, where you'll spend at least two days per week in either our Swindon or London offices. Join us to shape the future of our technical operations while enjoying the flexibility of home working.

Nationwide is seeking a Business Analyst based in Swindon or London. The role involves delivering high-quality Business Analysis and championing the use of emerging capabilities to enhance analysis and delivery outcomes. The ideal candidate will possess proven experience in the financial services sector, with strong analytical skills to break down complex problems, and an ability to engage stakeholders effectively. Competitive benefits include private medical insurance and a performance-related bonus.

Location and Working Hours Swindon, United Kingdom; London, United Kingdom Working hours: 28-35 hours per week. Based at either the Swindon or London office. What you'll be doing You'll operate with a high degree of accountability, contributing to end to end delivery while supporting best practice in Business Analysis. You'll also help champion the effective use of tooling and emerging capabilities, including artificial intelligence, to enhance analysis, insight and delivery outcomes. You'll translate business needs into structured artefacts such as user stories, process maps, data models and functional requirements while supporting end to end delivery across the change lifecycle, from discovery through to implementation. Additionally, you'll work closely with stakeholders to understand problems, define solutions and support decision making whilst identifying impacts, risks and dependencies and proactively support their management. About you Proven experience working as a Business Analyst in complex change initiatives in payments or financial services Analytical skills, with the ability to break down complex problems and identify effective solutions Experience producing high quality Business Analysis artefacts across the delivery lifecycle The ability to engage and influence stakeholders, using clear communication and insight to drive alignment Experience working in agile and/or waterfall delivery environments A solid understanding of the Software Development Lifecycle (SDLC) Confidence operating in complex, multi stakeholder environments, managing competing priorities effectively Benefits Private medical insurance Highly competitive pension Annual performance related bonus Training and development Additional benefits via salary sacrifice scheme Life assurance Wellhub health and wellness options Up to 2 days of paid volunteering per year Job Info Job Identification 2706 Apply Before 06/12/2026, 10:55 PM Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB; 100 Museum Street, London, Greater London, WC1A 1PB, GB

Nationwide is hiring a Physical Security Manager to lead a respected team focused on physical security control and risk management. You will be tasked with providing operational support and guidance to colleagues, ensuring compliance with security policies across the organization. This role offers flexible working arrangements, requiring at least two onsite days weekly at the Swindon or London office. Nationwide prioritizes employee redeployment in this recruitment process.

This is a fantastic opportunity to join Nationwide in their Capital & Credit risk reporting function, focusing on Credit risk reporting and forecasting. The team's goal is to produce accurate regulatory reporting to ensure the organization remains financially strong. Nationwide promotes a hybrid working model, balancing collaboration in office sites and generous home working policies.

Physical Security Manager As the Physical Security Manager, you will lead an ambitious, well respected, and fast paced team responsible for delivering physical security control and risk management maturity across the Nationwide Group. You will have experience delivering day to day operational support, guidance, and advice to colleagues concerning all aspects of physical security, ensuring policy is adhered to and risks are managed appropriately and proportionately. We are happy to consider flexible working approaches to help you perform at your best. Nationwide offers hybrid working wherever possible. You will spend at least two days per week on site, or if part time, 40% of your working time, based at either our Swindon or London office. Detailed arrangements will be discussed with the hiring manager. Nationwide is committed to the redeployment of employees impacted by change, and applications for redeployment candidates will be prioritised in this recruitment process.