Simmons & Simmons is looking for a Cloud Infrastructure Analyst to join their IT department in Bristol. The role involves designing and delivering secure, scalable cloud solutions in Microsoft Azure. Candidates should have strong experience with Azure IaaS, familiarity with Infrastructure as Code (IaC), and excellent troubleshooting skills. A background in Computer Science or Engineering plus relevant experience is preferred. The position encourages collaboration and offers hybrid working opportunities.
13/07/2026
Full time
Simmons & Simmons is looking for a Cloud Infrastructure Analyst to join their IT department in Bristol. The role involves designing and delivering secure, scalable cloud solutions in Microsoft Azure. Candidates should have strong experience with Azure IaaS, familiarity with Infrastructure as Code (IaC), and excellent troubleshooting skills. A background in Computer Science or Engineering plus relevant experience is preferred. The position encourages collaboration and offers hybrid working opportunities.
Infrastructure AnalystApplylocations: Bristol: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR101995 The role: We are looking for a Cloud Infrastructure Analyst to join our IT department in Bristol.At Simmons & Simmons, technology is central to delivering exceptional client service. We are seeking a talented and motivated Cloud Infrastructure Analyst to join our Platforms team and help build, automate and operate the Azure platform underpinning our applications and services.This is a hands-on engineering role focused on designing and delivering secure, scalable and resilient cloud solutions in Microsoft Azure, using Infrastructure as Code and CI/CD automation as the default approach. You will work closely with architects, security and application teams to implement cloud platform patterns and enable delivery teams to deploy safely and consistently. What will you do: Azure Infrastructure as Code (IaC) & CI/CD automation Build, deploy, and maintain Azure infrastructure using IaC (Bicep and/or Terraform) with peer review and version control. Strong familiarity working in IaC and pipelines to ensure quality, security and adherence to baseline standards. Cloud reliability, operations & incident/problem support (engineering-led) Act as an escalation point for complex Azure platform issues; troubleshoot, perform root cause analysis, and implement sustainable fixes (automation over repeated manual intervention). Monitor and improve platform health using Azure observability tooling (e.g., Azure Monitor, Log Analytics/KQL, Application Insights, Science Logic), and improve alerting and diagnostics. Plan and implement operational improvements such as performance tuning, resource optimisation and resilience enhancements, aligned to service expectations. Any experience working within the Agile framework using Scrum. Security, compliance & governance Embed security controls and compliance checks into delivery pipelines (DevSecOps approach), ensuring cloud systems are configured securely and remain compliant. Contribute to platform governance initiatives such as naming/tagging conventions, logging standards, Key Vault/secret patterns, and controlled change via Github Push/Pull requests. Work closely with Security and CISO stakeholders and the wider networks team to maintain a strong and compliant security posture across our Azure public cloud subscription. Delivery collaboration & technical project contribution Collaborate with stakeholders, architects and engineers to translate requirements into Azure designs and deliver working solutions. Contribute to planning and execution of cloud-focused initiatives, identifying risks and dependencies early and supporting smooth transition into support. Maintain clear technical documentation (design notes, runbooks, standard operating procedures) in the team's knowledge base. What we are looking for: The role deliberately covers a relatively broad brief of technologies, targeted at enabling effective communication and efficient working practices. We would expect the role holder to be able to demonstrate a skill base that spans a range of the following topics and, where necessary, to demonstrate the aptitude and desire to develop to meet the entire brief. Knowledge of a range of enterprise IT application technologies, including a demonstrated track record in operating and administering or working with infrastructure applications as part of the: Microsoft Application Stack such as Exchange 365; Active Directory, AD connect, Azure site recovery (ASR), Azure Virtual Desktop (AVD) and Azure SQL. Experience of working with VMware vSphere, HPE Servers & Storage, upgrades and maintenance procedures. Hands-on experience engineering solutions in Microsoft Azure, including a solid understanding of Azure IaaS and PaaS services (e.g., VMs, Storage, App Services, Front Door, API Management, Azure Functions, Azure SQL, Azure Networking). Strong experience with PowerShell scripting and Infrastructure as Code in either (Bicep and/or Terraform; ARM knowledge acceptable where relevant). Practical experience with Azure DevOps (Pipelines, Repos, CI/CD concepts) and Git-based version control. Azure networking knowledge including VNETs, vWAN, ExpressRoute, VPN gateways, hub-and-spoke, and traffic management concepts. Azure security fundamentals including Managed Identities, Key Vault, Conditional Access, Defender for Cloud/Security Centre. Strong scripting capability in PowerShell (and/or Bash), and the ability to automate operational tasks and deployments. Strong troubleshooting mindset: diagnosing complex issues and driving them to resolution with appropriate escalation and RCA. Clear communication skills, including the ability to explain technical topics in plain English in a professional services environment. Preferably either: 5-years relevant experience working in a similar role, or a qualification in Computer Science or Engineering or Microsoft accredited Azure Certifications (e.g., Azure Administrator / DevOps / Cloud Engineering) and relevant experience working in a similar role. Excellent Knowledge of Microsoft Azure and Windows Stack. Career Level: The career level assigned to this role is level 3. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone's voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections - including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the 'Innovation in Automation and AI Tools' category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues. More information about these networks can be found in the D&I Information booklet that candidates are sent when invited to interview.We encourage you to apply even if you don't meet every single requirement. We are looking for individuals who are passionate and eager to learn and grow with us. Your unique experiences and perspectives could be a great addition to our team.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.If you're interested in finding out more about this position, please contact the Recruitment Team. To apply for the role . click apply for full job details
13/07/2026
Full time
Infrastructure AnalystApplylocations: Bristol: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR101995 The role: We are looking for a Cloud Infrastructure Analyst to join our IT department in Bristol.At Simmons & Simmons, technology is central to delivering exceptional client service. We are seeking a talented and motivated Cloud Infrastructure Analyst to join our Platforms team and help build, automate and operate the Azure platform underpinning our applications and services.This is a hands-on engineering role focused on designing and delivering secure, scalable and resilient cloud solutions in Microsoft Azure, using Infrastructure as Code and CI/CD automation as the default approach. You will work closely with architects, security and application teams to implement cloud platform patterns and enable delivery teams to deploy safely and consistently. What will you do: Azure Infrastructure as Code (IaC) & CI/CD automation Build, deploy, and maintain Azure infrastructure using IaC (Bicep and/or Terraform) with peer review and version control. Strong familiarity working in IaC and pipelines to ensure quality, security and adherence to baseline standards. Cloud reliability, operations & incident/problem support (engineering-led) Act as an escalation point for complex Azure platform issues; troubleshoot, perform root cause analysis, and implement sustainable fixes (automation over repeated manual intervention). Monitor and improve platform health using Azure observability tooling (e.g., Azure Monitor, Log Analytics/KQL, Application Insights, Science Logic), and improve alerting and diagnostics. Plan and implement operational improvements such as performance tuning, resource optimisation and resilience enhancements, aligned to service expectations. Any experience working within the Agile framework using Scrum. Security, compliance & governance Embed security controls and compliance checks into delivery pipelines (DevSecOps approach), ensuring cloud systems are configured securely and remain compliant. Contribute to platform governance initiatives such as naming/tagging conventions, logging standards, Key Vault/secret patterns, and controlled change via Github Push/Pull requests. Work closely with Security and CISO stakeholders and the wider networks team to maintain a strong and compliant security posture across our Azure public cloud subscription. Delivery collaboration & technical project contribution Collaborate with stakeholders, architects and engineers to translate requirements into Azure designs and deliver working solutions. Contribute to planning and execution of cloud-focused initiatives, identifying risks and dependencies early and supporting smooth transition into support. Maintain clear technical documentation (design notes, runbooks, standard operating procedures) in the team's knowledge base. What we are looking for: The role deliberately covers a relatively broad brief of technologies, targeted at enabling effective communication and efficient working practices. We would expect the role holder to be able to demonstrate a skill base that spans a range of the following topics and, where necessary, to demonstrate the aptitude and desire to develop to meet the entire brief. Knowledge of a range of enterprise IT application technologies, including a demonstrated track record in operating and administering or working with infrastructure applications as part of the: Microsoft Application Stack such as Exchange 365; Active Directory, AD connect, Azure site recovery (ASR), Azure Virtual Desktop (AVD) and Azure SQL. Experience of working with VMware vSphere, HPE Servers & Storage, upgrades and maintenance procedures. Hands-on experience engineering solutions in Microsoft Azure, including a solid understanding of Azure IaaS and PaaS services (e.g., VMs, Storage, App Services, Front Door, API Management, Azure Functions, Azure SQL, Azure Networking). Strong experience with PowerShell scripting and Infrastructure as Code in either (Bicep and/or Terraform; ARM knowledge acceptable where relevant). Practical experience with Azure DevOps (Pipelines, Repos, CI/CD concepts) and Git-based version control. Azure networking knowledge including VNETs, vWAN, ExpressRoute, VPN gateways, hub-and-spoke, and traffic management concepts. Azure security fundamentals including Managed Identities, Key Vault, Conditional Access, Defender for Cloud/Security Centre. Strong scripting capability in PowerShell (and/or Bash), and the ability to automate operational tasks and deployments. Strong troubleshooting mindset: diagnosing complex issues and driving them to resolution with appropriate escalation and RCA. Clear communication skills, including the ability to explain technical topics in plain English in a professional services environment. Preferably either: 5-years relevant experience working in a similar role, or a qualification in Computer Science or Engineering or Microsoft accredited Azure Certifications (e.g., Azure Administrator / DevOps / Cloud Engineering) and relevant experience working in a similar role. Excellent Knowledge of Microsoft Azure and Windows Stack. Career Level: The career level assigned to this role is level 3. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone's voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections - including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the 'Innovation in Automation and AI Tools' category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues. More information about these networks can be found in the D&I Information booklet that candidates are sent when invited to interview.We encourage you to apply even if you don't meet every single requirement. We are looking for individuals who are passionate and eager to learn and grow with us. Your unique experiences and perspectives could be a great addition to our team.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.If you're interested in finding out more about this position, please contact the Recruitment Team. To apply for the role . click apply for full job details
Simmons & Simmons is seeking a Senior Cloud Infrastructure Analyst in Bristol. This role focuses on designing secure, scalable cloud solutions using Azure and Infrastructure as Code. You will lead incident management, mentor engineers, and collaborate on cloud-focused initiatives. A strong background in Azure, IaC, and devops methodologies is required. We're committed to a collaborative culture where every voice is heard and valued, offering opportunities for professional growth and a competitive package including bonuses and private medical insurance.
11/07/2026
Full time
Simmons & Simmons is seeking a Senior Cloud Infrastructure Analyst in Bristol. This role focuses on designing secure, scalable cloud solutions using Azure and Infrastructure as Code. You will lead incident management, mentor engineers, and collaborate on cloud-focused initiatives. A strong background in Azure, IaC, and devops methodologies is required. We're committed to a collaborative culture where every voice is heard and valued, offering opportunities for professional growth and a competitive package including bonuses and private medical insurance.
Senior Infrastructure AnalystApplylocations: Bristol: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR101996 The role: We are looking for a Senior Cloud Infrastructure Analyst to join our IT department in Bristol.At Simmons & Simmons, technology is central to delivering exceptional client service. We are seeking a talented and motivated Senior Cloud Infrastructure Analyst to join our Platforms team and help build, automate and operate the Azure platform underpinning our applications and services.This is a hands-on engineering role focused on designing and delivering secure, scalable and resilient cloud solutions in Microsoft Azure, using Infrastructure as Code and CI/CD automation as the default approach. You will work closely with architects, security and application teams to implement cloud platform patterns and enable delivery teams to deploy safely and consistently. You will be required to act as senior technical authority within the platforms team, supporting decision-making, mentoring engineers, and shaping the Azure roadmap. What will you do: Azure Infrastructure as Code (IaC) & CI/CD automation Build, deploy, and maintain Azure infrastructure using IaC (Bicep and/or Terraform) with peer review and version control. Strong familiarity working in IaC and pipelines to ensure quality, security and adherence to baseline standards. Cloud reliability, operations & incident/problem support (engineering-led) Act as a senior escalation point for complex Azure platform incidents; leading to troubleshoot, perform root cause analysis, and implement sustainable fixes (automation over repeated manual intervention). Monitor and improve platform health using Azure observability tooling (e.g., Azure Monitor, Log Analytics/KQL, Application Insights, Science Logic), and improve alerting and diagnostics. Lead reliability and resilience improvements such as such as performance tuning, resource optimisation, cost optimization using FinOps and provide availability enhancements, aligned to our service- level expectations. A senior analyst is expected to be a point of contact and escalation at all times, taking ownership of incident management, while providing 3rd & 4th level and technical support. Any experience working within the Agile framework using Scrum. Security, compliance & governance Embed security controls and compliance checks into delivery pipelines (DevSecOps approach), ensuring cloud systems are configured securely and remain compliant. Contribute to platform governance initiatives such as naming/tagging conventions, logging standards, Key Vault/secret patterns, and controlled change via Github Push/Pull requests. Work closely with Security and CISO stakeholders and the wider networks team to maintain a strong and compliant security posture across our Azure public cloud subscription. Delivery collaboration & technical project contribution Collaborate with stakeholders, architects and engineers to translate requirements into Azure designs and deliver working solutions. Contribute to planning and execution of cloud-focused initiatives, identifying risks and dependencies early and supporting smooth transition into support. Maintain clear technical documentation (design notes, runbooks, standard operating procedures) in the team's knowledge base. What we are looking for: The role deliberately covers a relatively broad brief of technologies, targeted at enabling effective communication and efficient working practices. We would expect the role holder to be able to demonstrate a skill base that spans a range of the following topics and, where necessary, to demonstrate the aptitude and desire to develop to meet the entire brief. Knowledge of a range of enterprise IT application technologies, including a demonstrated track record in operating and administering or working with infrastructure applications as part of the: Microsoft Application Stack such as Exchange 365; Active Directory, AD connect, Azure site recovery (ASR) and Azure Virtual Desktop (AVD) and Azure SQL. Experience of working with VMware vSphere, HPE Servers & Storage, upgrades and maintenance procedures. Hands-on experience engineering solutions in Microsoft Azure, including a solid understanding of Azure IaaS and PaaS services (e.g., VMs, Storage, App Services, Front Door, API Management, Azure Functions, Azure SQL, Azure Networking). Strong experience with Infrastructure as Code in either (Bicep and/or Terraform; ARM knowledge acceptable where relevant). Practical experience with Azure DevOps (Pipelines, Repos, CI/CD concepts) and Git-based version control. Azure networking knowledge including VNETs, vWAN, ExpressRoute, VPN gateways, hub-and-spoke, and traffic management concepts. Azure security fundamentals including Managed Identities, Key Vault, Conditional Access, Defender for Cloud/Security Centre. Strong scripting capability in PowerShell (and/or Bash), and the ability to automate operational tasks and deployments. Strong troubleshooting mindset: diagnosing complex issues and driving them to resolution with appropriate escalation and RCA. Clear communication skills, including the ability to explain technical topics in plain English in a professional services environment. A Strong problem-solver with proactive, engineering-led mindset. Self-motivated technical lead and mentor. Comfortable working as a senior engineer in a collaborative, geographically diverse and inclusive team. Preferably either: 5-years relevant experience working in a similar role, or a qualification in Computer Science or Engineering or Microsoft accredited Azure Certifications (e.g., Azure Administrator / DevOps / Cloud Engineering) and relevant experience working in a similar role. Excellent Knowledge of the Azure and Windows Stack. Career Level: The career level assigned to this role is level 3. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone's voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections - including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the 'Innovation in Automation and AI Tools' category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues . click apply for full job details
11/07/2026
Full time
Senior Infrastructure AnalystApplylocations: Bristol: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR101996 The role: We are looking for a Senior Cloud Infrastructure Analyst to join our IT department in Bristol.At Simmons & Simmons, technology is central to delivering exceptional client service. We are seeking a talented and motivated Senior Cloud Infrastructure Analyst to join our Platforms team and help build, automate and operate the Azure platform underpinning our applications and services.This is a hands-on engineering role focused on designing and delivering secure, scalable and resilient cloud solutions in Microsoft Azure, using Infrastructure as Code and CI/CD automation as the default approach. You will work closely with architects, security and application teams to implement cloud platform patterns and enable delivery teams to deploy safely and consistently. You will be required to act as senior technical authority within the platforms team, supporting decision-making, mentoring engineers, and shaping the Azure roadmap. What will you do: Azure Infrastructure as Code (IaC) & CI/CD automation Build, deploy, and maintain Azure infrastructure using IaC (Bicep and/or Terraform) with peer review and version control. Strong familiarity working in IaC and pipelines to ensure quality, security and adherence to baseline standards. Cloud reliability, operations & incident/problem support (engineering-led) Act as a senior escalation point for complex Azure platform incidents; leading to troubleshoot, perform root cause analysis, and implement sustainable fixes (automation over repeated manual intervention). Monitor and improve platform health using Azure observability tooling (e.g., Azure Monitor, Log Analytics/KQL, Application Insights, Science Logic), and improve alerting and diagnostics. Lead reliability and resilience improvements such as such as performance tuning, resource optimisation, cost optimization using FinOps and provide availability enhancements, aligned to our service- level expectations. A senior analyst is expected to be a point of contact and escalation at all times, taking ownership of incident management, while providing 3rd & 4th level and technical support. Any experience working within the Agile framework using Scrum. Security, compliance & governance Embed security controls and compliance checks into delivery pipelines (DevSecOps approach), ensuring cloud systems are configured securely and remain compliant. Contribute to platform governance initiatives such as naming/tagging conventions, logging standards, Key Vault/secret patterns, and controlled change via Github Push/Pull requests. Work closely with Security and CISO stakeholders and the wider networks team to maintain a strong and compliant security posture across our Azure public cloud subscription. Delivery collaboration & technical project contribution Collaborate with stakeholders, architects and engineers to translate requirements into Azure designs and deliver working solutions. Contribute to planning and execution of cloud-focused initiatives, identifying risks and dependencies early and supporting smooth transition into support. Maintain clear technical documentation (design notes, runbooks, standard operating procedures) in the team's knowledge base. What we are looking for: The role deliberately covers a relatively broad brief of technologies, targeted at enabling effective communication and efficient working practices. We would expect the role holder to be able to demonstrate a skill base that spans a range of the following topics and, where necessary, to demonstrate the aptitude and desire to develop to meet the entire brief. Knowledge of a range of enterprise IT application technologies, including a demonstrated track record in operating and administering or working with infrastructure applications as part of the: Microsoft Application Stack such as Exchange 365; Active Directory, AD connect, Azure site recovery (ASR) and Azure Virtual Desktop (AVD) and Azure SQL. Experience of working with VMware vSphere, HPE Servers & Storage, upgrades and maintenance procedures. Hands-on experience engineering solutions in Microsoft Azure, including a solid understanding of Azure IaaS and PaaS services (e.g., VMs, Storage, App Services, Front Door, API Management, Azure Functions, Azure SQL, Azure Networking). Strong experience with Infrastructure as Code in either (Bicep and/or Terraform; ARM knowledge acceptable where relevant). Practical experience with Azure DevOps (Pipelines, Repos, CI/CD concepts) and Git-based version control. Azure networking knowledge including VNETs, vWAN, ExpressRoute, VPN gateways, hub-and-spoke, and traffic management concepts. Azure security fundamentals including Managed Identities, Key Vault, Conditional Access, Defender for Cloud/Security Centre. Strong scripting capability in PowerShell (and/or Bash), and the ability to automate operational tasks and deployments. Strong troubleshooting mindset: diagnosing complex issues and driving them to resolution with appropriate escalation and RCA. Clear communication skills, including the ability to explain technical topics in plain English in a professional services environment. A Strong problem-solver with proactive, engineering-led mindset. Self-motivated technical lead and mentor. Comfortable working as a senior engineer in a collaborative, geographically diverse and inclusive team. Preferably either: 5-years relevant experience working in a similar role, or a qualification in Computer Science or Engineering or Microsoft accredited Azure Certifications (e.g., Azure Administrator / DevOps / Cloud Engineering) and relevant experience working in a similar role. Excellent Knowledge of the Azure and Windows Stack. Career Level: The career level assigned to this role is level 3. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone's voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections - including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the 'Innovation in Automation and AI Tools' category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues . click apply for full job details
Simmons & Simmons in London is seeking a Knowledge Systems Specialist to enhance their AI strategy and support team. The role oversees AI tool adoption, organises training sessions, and develops communications about AI advancements. Applicants should have strong organisational skills, a background in legal technology, and a passion for innovation in legal services. The position supports a collaborative work culture within an esteemed law firm and offers opportunities for professional growth.
07/07/2026
Full time
Simmons & Simmons in London is seeking a Knowledge Systems Specialist to enhance their AI strategy and support team. The role oversees AI tool adoption, organises training sessions, and develops communications about AI advancements. Applicants should have strong organisational skills, a background in legal technology, and a passion for innovation in legal services. The position supports a collaborative work culture within an esteemed law firm and offers opportunities for professional growth.
Knowledge Systems SpecialistApplylocations: Londontime type: Full timeposted on: Posted 8 Days Agojob requisition id: JR102084 The role: We are looking for a Knowledge Systems Specialist to join our Knowledge department in London.We are seeking a highly organised and enthusiastic Knowledge Systems Specialist to join our Knowledge team and play a key role in supporting the firm's AI strategy. This role will work closely with Senior Legal Engineers to ensure the successful adoption and embedding of AI technologies across the firm. The successful candidate will be responsible for tracking usage and engagement, coordinating training activities, managing communications and providing day-to-day operational support for the firm's AI initiatives.This is an excellent opportunity for someone who is passionate about legal technology and AI, thrives on organisation and detail, and wants to be at the heart of the firm's innovation efforts. What will you do: Usage tracking and reporting Monitor and track adoption and usage of AI tools across the firm, working with available analytics and reporting dashboards. Produce regular reports on key metrics including user engagement, adoption rates by practice group, and usage trends. Identify patterns and insights from usage data to inform strategy and highlight areas requiring additional support or intervention. Maintain accurate records of AI tool licences, users and access permissions. Training coordination Coordinate the scheduling and logistics of internal AI training sessions. Maintain and update training materials, guides and resources in collaboration with the Senior Legal Engineer. Track training completion rates and follow up with teams or individuals who have not yet attended required sessions. Gather and collate feedback from training sessions to inform continuous improvement. Assist in the delivery of training sessions where appropriate, providing hands on support to lawyers. Communications and engagement Develop and distribute regular communications to keep the firm informed about AI developments, new features, tips and best practices. Manage content for internal AI-related channels, including intranet pages, newsletters and collaboration platforms. Support the organisation of AI-related events, lunch-and-learns and drop-in sessions. Help to build and maintain awareness of the firm's AI capabilities and resources. AI Champions network support Provide administrative and coordination support to the AI Champions network, including scheduling meetings, preparing agendas and circulating materials. Track and report on AI Champions activities and engagement within their respective teams. Assist in onboarding new AI Champions and ensuring they have access to the resources and information they need. Operational and administrative support Provide general administrative support to the Senior Legal Engineer and the wider Legal Engineering team. Assist with vendor liaison and coordination. Maintain organised records of AI projects, initiatives and key documentation. Support the management of feedback channels, collating and summarising input from lawyers on AI tools and their experiences. Continuous improvement Proactively identify opportunities to improve processes and enhance the efficiency of AI adoption activities. Stay informed about developments in AI technologies and legal technology trends. Contribute ideas and suggestions to support the firm's AI strategy and roadmap. What we are looking for: Required Qualifications and Experience The successful candidate will have a minimum of two years' experience in legal technology or a similar innovation-focused role within a law firm or legal department. Strong proficiency in data analysis, reporting, and the use of tools such as Excel and PowerBI is essential. Experience coordinating training programmes, events or communications is highly desirable. Candidates must demonstrate excellent organisational skills with the ability to manage multiple tasks and priorities simultaneously. Strong attention to detail and a commitment to accuracy are essential. The role requires excellent written and verbal communication skills, with the ability to communicate clearly and professionally with stakeholders at all levels. A genuine interest in AI and legal technology is required, along with a proactive, self-motivated approach and a willingness to learn. Understanding of or interest in legal processes and how lawyers work would help the successful candidate contribute more effectively to the team. Prior experience gathering and analysing user feedback or conducting user research would be beneficial. Personal Attributes The ideal candidate will be highly organised, detail-oriented, and capable of managing competing priorities in a fast-paced environment. They will be a strong communicator who can engage effectively with colleagues across the firm. The successful candidate will be proactive and resourceful, with a problem-solving mindset and a willingness to take initiative. They will be adaptable and comfortable with change, particularly as AI technologies and the firm's approach continue to evolve. A positive attitude and enthusiasm for contributing to the firm's innovation journey are important attributes for this role. Career Level: The career level assigned to this role is level 3. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone's voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections - including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the 'Innovation in Automation and AI Tools' category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues. More information about these networks can be found in the D&I Information booklet that candidates are sent when invited to interview.We encourage you to apply even if you don't meet every single requirement. We are looking for individuals who are passionate and eager to learn and grow with us. Your unique experiences and perspectives could be a great addition to our team.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible . click apply for full job details
07/07/2026
Full time
Knowledge Systems SpecialistApplylocations: Londontime type: Full timeposted on: Posted 8 Days Agojob requisition id: JR102084 The role: We are looking for a Knowledge Systems Specialist to join our Knowledge department in London.We are seeking a highly organised and enthusiastic Knowledge Systems Specialist to join our Knowledge team and play a key role in supporting the firm's AI strategy. This role will work closely with Senior Legal Engineers to ensure the successful adoption and embedding of AI technologies across the firm. The successful candidate will be responsible for tracking usage and engagement, coordinating training activities, managing communications and providing day-to-day operational support for the firm's AI initiatives.This is an excellent opportunity for someone who is passionate about legal technology and AI, thrives on organisation and detail, and wants to be at the heart of the firm's innovation efforts. What will you do: Usage tracking and reporting Monitor and track adoption and usage of AI tools across the firm, working with available analytics and reporting dashboards. Produce regular reports on key metrics including user engagement, adoption rates by practice group, and usage trends. Identify patterns and insights from usage data to inform strategy and highlight areas requiring additional support or intervention. Maintain accurate records of AI tool licences, users and access permissions. Training coordination Coordinate the scheduling and logistics of internal AI training sessions. Maintain and update training materials, guides and resources in collaboration with the Senior Legal Engineer. Track training completion rates and follow up with teams or individuals who have not yet attended required sessions. Gather and collate feedback from training sessions to inform continuous improvement. Assist in the delivery of training sessions where appropriate, providing hands on support to lawyers. Communications and engagement Develop and distribute regular communications to keep the firm informed about AI developments, new features, tips and best practices. Manage content for internal AI-related channels, including intranet pages, newsletters and collaboration platforms. Support the organisation of AI-related events, lunch-and-learns and drop-in sessions. Help to build and maintain awareness of the firm's AI capabilities and resources. AI Champions network support Provide administrative and coordination support to the AI Champions network, including scheduling meetings, preparing agendas and circulating materials. Track and report on AI Champions activities and engagement within their respective teams. Assist in onboarding new AI Champions and ensuring they have access to the resources and information they need. Operational and administrative support Provide general administrative support to the Senior Legal Engineer and the wider Legal Engineering team. Assist with vendor liaison and coordination. Maintain organised records of AI projects, initiatives and key documentation. Support the management of feedback channels, collating and summarising input from lawyers on AI tools and their experiences. Continuous improvement Proactively identify opportunities to improve processes and enhance the efficiency of AI adoption activities. Stay informed about developments in AI technologies and legal technology trends. Contribute ideas and suggestions to support the firm's AI strategy and roadmap. What we are looking for: Required Qualifications and Experience The successful candidate will have a minimum of two years' experience in legal technology or a similar innovation-focused role within a law firm or legal department. Strong proficiency in data analysis, reporting, and the use of tools such as Excel and PowerBI is essential. Experience coordinating training programmes, events or communications is highly desirable. Candidates must demonstrate excellent organisational skills with the ability to manage multiple tasks and priorities simultaneously. Strong attention to detail and a commitment to accuracy are essential. The role requires excellent written and verbal communication skills, with the ability to communicate clearly and professionally with stakeholders at all levels. A genuine interest in AI and legal technology is required, along with a proactive, self-motivated approach and a willingness to learn. Understanding of or interest in legal processes and how lawyers work would help the successful candidate contribute more effectively to the team. Prior experience gathering and analysing user feedback or conducting user research would be beneficial. Personal Attributes The ideal candidate will be highly organised, detail-oriented, and capable of managing competing priorities in a fast-paced environment. They will be a strong communicator who can engage effectively with colleagues across the firm. The successful candidate will be proactive and resourceful, with a problem-solving mindset and a willingness to take initiative. They will be adaptable and comfortable with change, particularly as AI technologies and the firm's approach continue to evolve. A positive attitude and enthusiasm for contributing to the firm's innovation journey are important attributes for this role. Career Level: The career level assigned to this role is level 3. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone's voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections - including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the 'Innovation in Automation and AI Tools' category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues. More information about these networks can be found in the D&I Information booklet that candidates are sent when invited to interview.We encourage you to apply even if you don't meet every single requirement. We are looking for individuals who are passionate and eager to learn and grow with us. Your unique experiences and perspectives could be a great addition to our team.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible . click apply for full job details
IT Service Delivery LeadApplylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR102071 The role: We are looking for an IT Service Delivery Lead to join our IT department in London.At Simmons & Simmons LLP, our staff and clients are at the forefront of everything we do. To continue to build on this foundation and further strengthen our digital workplace transformation program, we are looking for a skilled IT Service Delivery Manager who can deliver exceptional service to our employees and ensure service support and delivery processes are in place to meet business needs.We are seeking a forward-thinking individual and brilliant collaborator who can proactively identify opportunities for improvement, drive innovation, and work effectively across teams to deliver impactful outcomes.This role reports to the IT Service Delivery Manager and sits in the Service Operations team, which is globally accountable for the delivery of Infrastructure, IT Operations and Support services across the firm. The successful candidate will act as an ambassador for IT, working across the S&S business to provide effective communication on IT matters and build relationships with stakeholders in the business to ensure effective dialogue between departments. What will you do: Service Delivery & Operations Support the day-to-day delivery of IT services across infrastructure, applications, and end-user services. Monitor service performance against agreed SLAs and KPIs, identifying and addressing gaps. Manage and coordinate escalations, ensuring timely resolution and clear communication. Oversee Incident and Request Management processes to ensure effective handling and resolution. Ensure ITIL-aligned processes are followed and continuously improved. Ensure accurate documentation of processes, procedures, and service performance. Work closely with Service Desk, Infrastructure, and Application teams to deliver joined-up services. Stakeholder & Relationship Management Build and maintain relationships with key stakeholders across the business. Act as a point of contact for service-related queries, issues, and escalations. Communicate service performance, issues, and improvements to stakeholders clearly and effectively. Support business engagement to ensure IT services align with evolving needs. Service Improvement Identify opportunities to improve service performance, stability, and user experience. Contribute to and deliver service improvement initiatives. Analyse user feedback, incidents, and trends to drive continuous improvement. Support automation and efficiency initiatives within service operations. What we are looking for: Minimum 2 years of experience in an IT Service Delivery management role. Excellent stakeholder engagement and communication skills. Ability to prioritise and manage multiple activities in a fast-paced environment. Experience of the services sector culture, ideally within professional or financial services. A collaborative team player with excellent customer service, communication, networking and relationship building. An energetic and proactive approach, identifying and implementing opportunities for service improvement. Culturally adaptive with experience of working within a global organisation. Ability to work independently and effectively with minimal supervision. Comfortable dealing with ambiguity. Strong analytical and problem solving skills. Degree in Computer Science and/or a business related degree; or equivalent work experience. Strong understanding of ITIL best practices and managing across the lifecycle with foundation qualification as a minimum. Fluent in English. Familiarity with project management frameworks: (e.g. Agile, Waterfall etc). Experience with ITSM tools (e.g. ServiceNow). Some occasional flexibility required with a willingness to work out of hours, only if required, to support in the delivery of IT service. Willingness to undertake occasional international travel, if required, to support business needs. Career Level: The career level assigned to this role is level 3. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone's voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections - including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the 'Innovation in Automation and AI Tools' category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues. More information about these networks can be found in the D&I Information booklet that candidates are sent when invited to interview.We encourage you to apply even if you don't meet every single requirement. We are looking for individuals who are passionate and eager to learn and grow with us. Your unique experiences and perspectives could be a great addition to our team.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.If you're interested in finding out more about this position, please contact the Recruitment Team. To apply for the role, click on the link at the top of the page or visit our careers page for more details.
29/06/2026
Full time
IT Service Delivery LeadApplylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR102071 The role: We are looking for an IT Service Delivery Lead to join our IT department in London.At Simmons & Simmons LLP, our staff and clients are at the forefront of everything we do. To continue to build on this foundation and further strengthen our digital workplace transformation program, we are looking for a skilled IT Service Delivery Manager who can deliver exceptional service to our employees and ensure service support and delivery processes are in place to meet business needs.We are seeking a forward-thinking individual and brilliant collaborator who can proactively identify opportunities for improvement, drive innovation, and work effectively across teams to deliver impactful outcomes.This role reports to the IT Service Delivery Manager and sits in the Service Operations team, which is globally accountable for the delivery of Infrastructure, IT Operations and Support services across the firm. The successful candidate will act as an ambassador for IT, working across the S&S business to provide effective communication on IT matters and build relationships with stakeholders in the business to ensure effective dialogue between departments. What will you do: Service Delivery & Operations Support the day-to-day delivery of IT services across infrastructure, applications, and end-user services. Monitor service performance against agreed SLAs and KPIs, identifying and addressing gaps. Manage and coordinate escalations, ensuring timely resolution and clear communication. Oversee Incident and Request Management processes to ensure effective handling and resolution. Ensure ITIL-aligned processes are followed and continuously improved. Ensure accurate documentation of processes, procedures, and service performance. Work closely with Service Desk, Infrastructure, and Application teams to deliver joined-up services. Stakeholder & Relationship Management Build and maintain relationships with key stakeholders across the business. Act as a point of contact for service-related queries, issues, and escalations. Communicate service performance, issues, and improvements to stakeholders clearly and effectively. Support business engagement to ensure IT services align with evolving needs. Service Improvement Identify opportunities to improve service performance, stability, and user experience. Contribute to and deliver service improvement initiatives. Analyse user feedback, incidents, and trends to drive continuous improvement. Support automation and efficiency initiatives within service operations. What we are looking for: Minimum 2 years of experience in an IT Service Delivery management role. Excellent stakeholder engagement and communication skills. Ability to prioritise and manage multiple activities in a fast-paced environment. Experience of the services sector culture, ideally within professional or financial services. A collaborative team player with excellent customer service, communication, networking and relationship building. An energetic and proactive approach, identifying and implementing opportunities for service improvement. Culturally adaptive with experience of working within a global organisation. Ability to work independently and effectively with minimal supervision. Comfortable dealing with ambiguity. Strong analytical and problem solving skills. Degree in Computer Science and/or a business related degree; or equivalent work experience. Strong understanding of ITIL best practices and managing across the lifecycle with foundation qualification as a minimum. Fluent in English. Familiarity with project management frameworks: (e.g. Agile, Waterfall etc). Experience with ITSM tools (e.g. ServiceNow). Some occasional flexibility required with a willingness to work out of hours, only if required, to support in the delivery of IT service. Willingness to undertake occasional international travel, if required, to support business needs. Career Level: The career level assigned to this role is level 3. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone's voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections - including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the 'Innovation in Automation and AI Tools' category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues. More information about these networks can be found in the D&I Information booklet that candidates are sent when invited to interview.We encourage you to apply even if you don't meet every single requirement. We are looking for individuals who are passionate and eager to learn and grow with us. Your unique experiences and perspectives could be a great addition to our team.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.If you're interested in finding out more about this position, please contact the Recruitment Team. To apply for the role, click on the link at the top of the page or visit our careers page for more details.
