Technical Support (2nd Line)Salary: £27,000 plus fantastic benefits! Location: Southampton- Hybrid working Hours of work: Shifts are 4 days on/4 days off, covering Monday to Sunday. The shift patterns are 7AM until 7PM/9AM until 9PM. This is full-time hours. Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area. As a Technical Support Advisor you will be responsible for reporting the in-depth investigations carried out. Your key duties would include the following: To troubleshoot and resolve complex issues and escalations - 2nd level support To liaising online and via the web portal, assess (triage) and investigate issues to assist with issue resolution. Acting as a first point of contact for customer calls Use the internal system to log and update calls To support with software related issues Providing regular updates when required to relevant parties- both internally and to customers Acting as an escalation point to resolve and troubleshoot complex issues Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures. Participate in both functional and technical training Documenting all aspects of the work using the internal system Collaborate with 3rd party supplier To participate with client monthly meetings and reviews To provide support to customers from start to completion Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible. Support with the roll out of new software/hardware releases As a Technical Support Advisor you will have/be: 2 years + in technical helpdesk support role. To be self-motivated and a contributing member of the team Be able to manage/prioritize their own workload so tasks can be completed to a customer's satisfaction and meet Service Level Agreements where necessary. Good time management. Ability to work under pressure. NVQ1/GCSEs and above (or equivalent) in key competencies Excellent Customer Service Skills Technical skills in SQL and database management. (preferred) Good understanding of Payment systems & Processes (preferred) Working knowledge of Windows operating systems from Windows 7 onwards Basic networking knowledge A good understanding of IT based systems Problem analysis/problem solving Must be able to communicate effectively with all levels of users. Great problem-solving skills and a desire to achieve High level of knowledge and understanding of Windows Operating Systems To be considered please submit your CV asap
15/10/2025
Full time
Technical Support (2nd Line)Salary: £27,000 plus fantastic benefits! Location: Southampton- Hybrid working Hours of work: Shifts are 4 days on/4 days off, covering Monday to Sunday. The shift patterns are 7AM until 7PM/9AM until 9PM. This is full-time hours. Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area. As a Technical Support Advisor you will be responsible for reporting the in-depth investigations carried out. Your key duties would include the following: To troubleshoot and resolve complex issues and escalations - 2nd level support To liaising online and via the web portal, assess (triage) and investigate issues to assist with issue resolution. Acting as a first point of contact for customer calls Use the internal system to log and update calls To support with software related issues Providing regular updates when required to relevant parties- both internally and to customers Acting as an escalation point to resolve and troubleshoot complex issues Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures. Participate in both functional and technical training Documenting all aspects of the work using the internal system Collaborate with 3rd party supplier To participate with client monthly meetings and reviews To provide support to customers from start to completion Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible. Support with the roll out of new software/hardware releases As a Technical Support Advisor you will have/be: 2 years + in technical helpdesk support role. To be self-motivated and a contributing member of the team Be able to manage/prioritize their own workload so tasks can be completed to a customer's satisfaction and meet Service Level Agreements where necessary. Good time management. Ability to work under pressure. NVQ1/GCSEs and above (or equivalent) in key competencies Excellent Customer Service Skills Technical skills in SQL and database management. (preferred) Good understanding of Payment systems & Processes (preferred) Working knowledge of Windows operating systems from Windows 7 onwards Basic networking knowledge A good understanding of IT based systems Problem analysis/problem solving Must be able to communicate effectively with all levels of users. Great problem-solving skills and a desire to achieve High level of knowledge and understanding of Windows Operating Systems To be considered please submit your CV asap
Fire and Security Engineer Fire & Security Engineer - Service / Repairs / Small Works Northampton Salary: £35,000 - £45,000 basic (OTE significantly higher with bonuses) Hours: Flexible - manage your own diary (40 hours per week)Why Join This Company? Join one of the UK's leading Fire & Security specialists, with over 800 staff nationwide . You'll be part of a business that invests in its people, rewards success, and offers genuine opportunities to develop across both fire and security systems.We are open to speaking to candidates who have a bias towards either fire OR security, and would like training!What sets this role apart: Highly lucrative bonus scheme - earn well above your basic salary (OTE £55K+ Uncapped) Company van & fuel card (personal use allowed) Flexible hours - as long as you complete 40 per week, you control your time Call out rota only 1 in 7/8 with enhanced overtime rates ? Premium client base - schools, hotels, pubs, healthcare National support network + local autonomy = best of both worlds Dedicated area coverage - no endless travelling across regions The Role - Fire and Security Engineer Service, fault-finding & small works across fire alarms, intruder alarms, CCTV & access control Deliver both reactive & planned maintenance with professionalism Build lasting client relationships while working on well-maintained, high-quality sites What We're Looking For Proven experience in fire alarms, intruder alarms, CCTV, or access control Strong diagnostic & fault-finding ability Self-motivated, reliable, and great with customers Full UK driving licence Ready to Apply for this Fire and Security Engineer opportunity? If you're looking for a role that offers high earnings, flexibility, and long-term career growth , this is the one for you. Apply today or call Hannah on - this Fire and Security opportunity won't be around for long!
02/10/2025
Full time
Fire and Security Engineer Fire & Security Engineer - Service / Repairs / Small Works Northampton Salary: £35,000 - £45,000 basic (OTE significantly higher with bonuses) Hours: Flexible - manage your own diary (40 hours per week)Why Join This Company? Join one of the UK's leading Fire & Security specialists, with over 800 staff nationwide . You'll be part of a business that invests in its people, rewards success, and offers genuine opportunities to develop across both fire and security systems.We are open to speaking to candidates who have a bias towards either fire OR security, and would like training!What sets this role apart: Highly lucrative bonus scheme - earn well above your basic salary (OTE £55K+ Uncapped) Company van & fuel card (personal use allowed) Flexible hours - as long as you complete 40 per week, you control your time Call out rota only 1 in 7/8 with enhanced overtime rates ? Premium client base - schools, hotels, pubs, healthcare National support network + local autonomy = best of both worlds Dedicated area coverage - no endless travelling across regions The Role - Fire and Security Engineer Service, fault-finding & small works across fire alarms, intruder alarms, CCTV & access control Deliver both reactive & planned maintenance with professionalism Build lasting client relationships while working on well-maintained, high-quality sites What We're Looking For Proven experience in fire alarms, intruder alarms, CCTV, or access control Strong diagnostic & fault-finding ability Self-motivated, reliable, and great with customers Full UK driving licence Ready to Apply for this Fire and Security Engineer opportunity? If you're looking for a role that offers high earnings, flexibility, and long-term career growth , this is the one for you. Apply today or call Hannah on - this Fire and Security opportunity won't be around for long!
Fire and Security Engineer Fire & Security Engineer - Service / Repairs / Small Works We have 3 separate roles: 1 for a Manchester based Engineer, and 2 for Wigan based Engineers Salary: £35,000 - £45,000 basic (OTE significantly higher with bonuses) Hours: Flexible - manage your own diary (40 hours per week)Why Join This Company? Join one of the UK's leading Fire & Security specialists, with over 800 staff nationwide . You'll be part of a business that invests in its people, rewards success, and offers genuine opportunities to develop across both fire and security systems.We are open to speaking to candidates who have a bias towards either fire OR security, and would like training!What sets this role apart: Highly lucrative bonus scheme - earn well above your basic salary (OTE £55K+ Uncapped) Company van & fuel card (personal use allowed) Flexible hours - as long as you complete 40 per week, you control your time Call out rota only 1 in 7/8 with enhanced overtime rates ? Premium client base - schools, hotels, pubs, healthcare National support network + local autonomy = best of both worlds Dedicated area coverage - no endless travelling across regions The Role - Fire and Security Engineer Service, fault-finding & small works across fire alarms, intruder alarms, CCTV & access control Deliver both reactive & planned maintenance with professionalism Build lasting client relationships while working on well-maintained, high-quality sites What We're Looking For Proven experience in fire alarms, intruder alarms, CCTV, or access control Strong diagnostic & fault-finding ability Self-motivated, reliable, and great with customers Full UK driving licence Ready to Apply for this Fire and Security Engineer opportunity? If you're looking for a role that offers high earnings, flexibility, and long-term career growth , this is the one for you. Apply today or call Hannah on - this Fire and Security opportunity won't be around for long!
02/10/2025
Full time
Fire and Security Engineer Fire & Security Engineer - Service / Repairs / Small Works We have 3 separate roles: 1 for a Manchester based Engineer, and 2 for Wigan based Engineers Salary: £35,000 - £45,000 basic (OTE significantly higher with bonuses) Hours: Flexible - manage your own diary (40 hours per week)Why Join This Company? Join one of the UK's leading Fire & Security specialists, with over 800 staff nationwide . You'll be part of a business that invests in its people, rewards success, and offers genuine opportunities to develop across both fire and security systems.We are open to speaking to candidates who have a bias towards either fire OR security, and would like training!What sets this role apart: Highly lucrative bonus scheme - earn well above your basic salary (OTE £55K+ Uncapped) Company van & fuel card (personal use allowed) Flexible hours - as long as you complete 40 per week, you control your time Call out rota only 1 in 7/8 with enhanced overtime rates ? Premium client base - schools, hotels, pubs, healthcare National support network + local autonomy = best of both worlds Dedicated area coverage - no endless travelling across regions The Role - Fire and Security Engineer Service, fault-finding & small works across fire alarms, intruder alarms, CCTV & access control Deliver both reactive & planned maintenance with professionalism Build lasting client relationships while working on well-maintained, high-quality sites What We're Looking For Proven experience in fire alarms, intruder alarms, CCTV, or access control Strong diagnostic & fault-finding ability Self-motivated, reliable, and great with customers Full UK driving licence Ready to Apply for this Fire and Security Engineer opportunity? If you're looking for a role that offers high earnings, flexibility, and long-term career growth , this is the one for you. Apply today or call Hannah on - this Fire and Security opportunity won't be around for long!
Jobs - Frequently Asked Questions
Use the location filter to find IT jobs in cities like London, Manchester, Birmingham, and across the UK.
Entry-level roles include IT support technician, junior developer, QA tester, and helpdesk analyst.
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Key skills include problem-solving, coding, cloud computing, networking, and familiarity with tools like AWS or SQL.
Yes, many employers offer training or junior roles. Focus on building a strong CV with relevant coursework or personal projects.
