Walter Everett

Telephony Engineer Location: On-site, 5 days per week, then Hybrid Leicester Type: Permanent / Full-Time Recruiter: Walter Everett - partnering with a large consultancy Sector: IT Infrastructure About the Role Walter Everett is partnering with a large consultancy to hire a Telephony Engineer to join a dedicated team providing support and project delivery across multiple customer environments. This is an excellent opportunity to work within a complex and evolving telephony landscape, providing both BAU operational support and project implementation across a range of technologies. While experience with OpenScape 4000 is highly desirable, the company has confirmed they are open to cross-training candidates with strong experience in other PBX systems (such as Mitel, Cisco, or Avaya). What You'll Be Doing Provide day-to-day operational support across a wide range of telephony infrastructure, including proactive health checks and reporting. Manage incidents, problems, requests, and changes in line with ITIL best practice, ensuring SLAs are consistently met. Deliver project-related work such as the installation and configuration of new telephone systems or equipment. Create and maintain up-to-date documentation, including telephony diagrams and configuration details. Manage, configure, upgrade, and support telephony technologies, including: OpenScape 4000 (or equivalent PBX) MS Teams Voice Netcall Contact Centre Session Border Controllers VoIP / SIP platforms Proactively identify and implement improvements to enhance system stability, availability, and performance. Ensure all systems adhere to established technical and compliance standards. Build strong working relationships within the wider engineering team, sharing knowledge and contributing to issue resolution. Participate in on-site physical work when required and provide excellent customer-facing support. Manage time effectively, work logically under pressure, and deliver tasks to agreed deadlines. Travel between sites as needed. Participate in a 24/7 on-call rota (as required). What Experience You'll Bring Essential: Strong troubleshooting skills across technical, multi-site, and multi-discipline telephony environments. Proven experience with OpenScape 4000 or another enterprise PBX system. Understanding of analogue telephone wiring and concepts. Experience supporting VoIP solutions and SIP-based platforms . Confident in communicating with end users in a clear, non-technical manner. Experience managing challenging or demanding users. Desirable: Experience with Contact Centre technologies (e.g. Netcall). Knowledge of MS Teams Voice integration . Understanding of voicemail services and telephony integrations. ITIL v4 Foundation certification. Basic networking knowledge (IP routing, VLANs, QoS, etc.). Attributes Demonstrates strong practical problem-solving ability. Contributes actively to continuous improvement initiatives. Displays professionalism and a commitment to excellence. Communicates clearly and effectively at all levels. Reliable, adaptable, and proactive in supporting the organisation's IT and telephony operations. Reasonable Adjustments If you require any reasonable adjustments or support during the recruitment process, please let us know. We'll do our best to accommodate your needs to ensure a fair and accessible experience for all applicants.

Walter Everett is a niche technical recruitment consultancy . We are currently partnering with a global consultancy to search for an Senior Automation Tester. They are looking for a natural leader and expert with Java based automation frameworks. As well as defining strategies and mentoring, you will be very hands on with contract testing. They use Pact for API testing but Gatling etc is also ok. The role is based in London and requires someone with SC clearance, or eligible. Senior Automation Tester (SC Cleared). Please Note: Due to project requirements, candidates with active SC clearance are preferred. If your clearance has lapsed or you are eligible to undergo SC clearance (which typically requires 5 years of continuous UK residency and the right to work in the UK, such as British citizenship, ILR, or other eligible status), we still encourage you to apply. Full Time - Mainly remote ( occasional visit to the London office) Detailed Spec: Our client is a global service provider that excels in delivering innovative technology and consulting solutions to a diverse and impressive international client base.They are seeking a Senior QA Automation Engineer with experience in BDD, Automation Testing, Agile (Scrum), and scripting to join their Tech team. You must be able to code in Java! What you'll be doing: This role includes, but is not limited to: Collaborating with and leading the team, working with the product team to define acceptance criteria and testing DOD for each story. Helping to build the test strategy and framework Pairing with developers to define and review the required tests, addressing all product delivery features and functions at the unit and component layers. Conducting exploratory testing at all levels. Defining tests throughout product delivery into live environments. Automating tests where necessary. Working with developers to design and test stubs. Ensuring the team defines tests to validate NFRs (Non-Functional Requirements) at appropriate levels. Maintaining traceability throughout the product lifecycle. Providing regular updates on test progress and quality metrics in a format consumable by stakeholders. Raising the profile of quality across the product lifecycle. Contributing to Agile teams by designing and building automated tests to ensure effective test coverage. Providing test assurance for user stories based on acceptance test criteria in a test-first environment. Working closely with Software Engineers to meet requirements and contribute to agile delivery. Participating in estimation activities and identifying opportunities to maximise testing benefits within the team. Assuring team retrospectives and planning sessions, ensuring adherence to test best practices, continual improvement, and standards. What experience you'll bring: Strong written and verbal communication skills, with experience in Agile delivery teams using TDD (Test-Driven Development) with Java. Ideally some experience with Springboot and dependency injection Ability to work autonomously. Experience with PACT frameworks for Consumer Contract testing is desirable. Understanding of CI/CD pipelines and their importance in the Automation Testing process. Exposure to command line and scripting languages for at least one OS (Windows or Linux). Good coding skills (SOLID, DI, Design Patterns, etc.). Ability to unit test the frameworks you build. Qualifications and experience required: A minimum of 5 years of relevant experience. Expertise in API testing using Postman. Proficiency in Cypress and Docker for containerised testing. Proven track record of using Gitlab for test automation storage. Strong foundation in TDD using Junit. Familiarity with SonarQube, Jenkins, Splunk, Gatling, Serenity, Cucumber, Selenium, Wiremock, Hamcrest, AWS Cloudwatch, Jira, and Confluence. Nice to have: - Experience with mocks and stubs. - Advanced knowledge of DevOps and Agile Development. - Ability to lead projects and design test strategies. At Walter Everett and our clients, we are committed to creating a diverse and inclusive environment . We recognise that diversity enhances our collective strength and improves our ability to meet the needs of those we serve. We value the unique perspectives and experiences each individual brings to our teams. If you require any reasonable adjustments during the process, please feel free to get in touch with us. We are dedicated to ensuring that everyone has an equal opportunity to thrive.