Parkdean Resorts

Parkdean Resorts are seeking a career minded, professional and confident IT analyst to support our busy Service Desk supporting our desktop estate and associated services. The role reports directly to the Service Desk Manager and will be the first point of contact for our employees' incidents and problems. So, why Parkdean Resorts? Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK's largest holiday park organisation, we can offer: Up to 50% off holidays with us 30% off park activities, food & drink 25% off holidays for friends & family Clear career pathways for those looking to progress We want to be a force for good for our parks, people, and planet. Our passion is to secure the sustainability of our business, create positive change, and leave a green footprint for future generations to enjoy. What you will be doing Provide 1st and 2nd line support to employees, via various forms of engagement (voice, email and IM chat), Ensure all support is logged and managed through ServiceNow., Ensure timely resolution of requests in line with agreed SLAs, Ensure exceptional levels of customer service, Escalate alarms from business systems via our monitoring software, Engage with 3rd line teams and/or external partners to seek advice or escalate complex issues, Support the management of the Joiners, Movers, Leavers processes and configuring/building of devices. Support with the build of PC's, tablets and mobiles. Support with desk / office setup as needed Ensure that knowledge is shared across 1st and 2nd line Some of the skills and experience we are looking for: At least 1 year of experience in a service delivery role, Experience working with ITIL or an understanding of the framework, Experience of service desk functions including SLA management, Proven ability to manage large volume activities, across multiple work streams, Strong knowledge of Microsoft based operating systems, Windows Server 2012/2016, AD/Group Policy, MS Office, Virtual Services experience beneficial Whatever you do, please don't filter yourself out! We are often flexible when considering an applicant's skills and experience for a role. So, don't be put off if you don't tick all the boxes. Are we the right fit for you? At Parkdean Resorts we don't leave unforgettable moments to chance. We pitch in, we have fun, and we grow, challenging and inspiring each other to make great things happen every, single, day. We're the people people, Parkdean people - we're family, ensuring holiday happy is never far away. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability.

Our Central Support Office based in Gosforth and is the bustling hub of Parkdean Resorts. This exciting place to work houses all the essential supporting functions for our 67 holiday parks along with our award winning Contact Centre. This modern office has a great feel, a mix of energetic knowledgeable professionals all working as one unified team to achieve Parkdean Resorts objectives. Based near the centre of Newcastle upon Tyne, it has great transport links. • Responsible for reliable and consistent operation of Data and Voice services across the business, including but not limited to: o Service delivery of BAU activities as required to keep services 100% operational o Firewall, Switch and Communications equipment across the business. o Voice and unified communications equipment across the business. o Internet, LAN and WAN Services. o React to service affecting calls from the service desk to ensure services are fixed within agreed SLA's and to the satisfaction of our clients. o Monitor bandwidth utilisation and service uptime. o Ensure legacy services are ceased in a timely manner and with minimum service disruption. • Ensure formal As-Built documentation is up-to-date. Day-to-day maintenance of CMDB records covering PSTN, Data Lines, Equipment, Phone Numbers, Associated Services, Configuration Information. • Maintenance of UC platforms (in association with the UC Manager), including o Purchase and allocation of licences including extension, agent and user licences. o Purchase and allocation of handsets and other UC devices. o Purchase and allocation of lines, numbers and other physical infrastructure • Financial management of UC costs, query resolution, new-order confirmations. • Project activities allocated by the UC Manager...... click apply for full job details

Based just 15 minutes from Exeter town centre. Parkdean Resorts Entertainment and Health and Safety teams. Loud and vibrant, this central hub boasts passion and drive and welcomes our 67 Holiday Parks from all across the country to visit. • Responsible for reliable and consistent operation of Data and Voice services across the business, including but not limited to: o Service delivery of BAU activities as required to keep services 100% operational o Firewall, Switch and Communications equipment across the business. o Voice and unified communications equipment across the business. o Internet, LAN and WAN Services. o React to service affecting calls from the service desk to ensure services are fixed within agreed SLA's and to the satisfaction of our clients. o Monitor bandwidth utilisation and service uptime. o Ensure legacy services are ceased in a timely manner and with minimum service disruption. • Ensure formal As-Built documentation is up-to-date. Day-to-day maintenance of CMDB records covering PSTN, Data Lines, Equipment, Phone Numbers, Associated Services, Configuration Information. • Maintenance of UC platforms (in association with the UC Manager), including o Purchase and allocation of licences including extension, agent and user licences. o Purchase and allocation of handsets and other UC devices. o Purchase and allocation of lines, numbers and other physical infrastructure • Financial management of UC costs, query resolution, new-order confirmations. • Project activities allocated by the UC Manager...... click apply for full job details