Parkdean Resorts

Parkdean Resorts is seeking an enthusiastic Activity & Leisure Supervisor to lead activity management at our Wareham park. This role involves overseeing swimming and leisure facilities, ensuring safety, and delivering high-quality guest experiences. Ideal candidates will hold a valid NPLQ Lifeguard qualification and have experience in team management. The position offers career development opportunities, employee discounts, and a supportive working environment. Commitment to guest satisfaction is crucial.

Activities - Activity and Leisure Supervisor - AT3 Sandford, Wareham, Dorset, United Kingdom Job Description At Parkdean Resorts, we're looking for an enthusiastic and proactive Activity & Leisure Supervisor to help deliver our exciting activity and leisure programme. If you love working with people, enjoy being hands on, and have a passion for creating safe, engaging experiences, this role is the perfect next step. As an Activity & Leisure Supervisor, you will support the Activity & Leisure Manager in coordinating and delivering high quality activities across the park. You'll supervise day to day activity operations, guide and support your team, and ensure guests enjoy safe, memorable, and fun experiences from start to finish. What you will be doing Deliver a high quality swimming pool and activities programme with engaging, fun, and inclusive guest experiences. Maintain a safe environment for guests and team members, ensuring correct use, handling, and storage of equipment, chemicals, and plant rooms. Oversee daily management of all leisure facilities, including the swimming pool and activities programme. Ensure pool plant, safety systems, and equipment are well maintained and managed in line with the SPLASH manual and company standards. Ensure Lifeguards are fully trained, qualified, and compliant with RLSS and STA requirements. Carry out and oversee water quality and chemical testing in line with operating procedures. Lead, motivate, and support the leisure and lifeguard teams, including conducting regular 1 2 1s. Contribute as part of the Wider Heads of Department team to deliver park wide success. Maintain a high standard of presentation, cleanliness, and safety across all activity and leisure areas. Monitor performance and guest feedback to continuously enhance the activity schedule and participation levels. Undertake continuous professional development in key areas such as customer care, pool plant, lifesaving skills, and health & safety. About you A valid NPLQ Lifeguard qualification, or a strong swimmer willing to complete the qualification. Experience managing, coaching, and developing a team in a leisure or customer focused environment. Excellent relationship building skills and confidence working with internal teams and external guests. Strong commercial awareness with the ability to maximise participation and satisfaction. A valid First Aid at Work certificate. Flexibility to work varied days including weekends, evenings, and bank holidays. A customer focused mindset and passion for delivering memorable guest experiences. Benefits The chance to develop your skills and boost your career across our 65 parks - we've got your back when it comes to training! Employee Assistance Programme - a 24/7 confidential helpline for counselling and support. 50% discount for you and a 25% discount for friends and family when booking your holiday with us. Team member discount of 30%, available on everything from food to drinks and leisure activities. Discounts on meal kits, local gyms, and other brands. Parkdean Resorts takes safeguarding seriously; therefore background checks including DBS (or equivalent) will be carried out if appropriate. We want to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact the reasonable adjustments team.

Parkdean Resorts are seeking a career minded, professional and confident IT analyst to support our busy Service Desk supporting our desktop estate and associated services. The role reports directly to the Service Desk Manager and will be the first point of contact for our employees' incidents and problems. So, why Parkdean Resorts? Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK's largest holiday park organisation, we can offer: Up to 50% off holidays with us 30% off park activities, food & drink 25% off holidays for friends & family Clear career pathways for those looking to progress We want to be a force for good for our parks, people, and planet. Our passion is to secure the sustainability of our business, create positive change, and leave a green footprint for future generations to enjoy. What you will be doing Provide 1st and 2nd line support to employees, via various forms of engagement (voice, email and IM chat), Ensure all support is logged and managed through ServiceNow., Ensure timely resolution of requests in line with agreed SLAs, Ensure exceptional levels of customer service, Escalate alarms from business systems via our monitoring software, Engage with 3rd line teams and/or external partners to seek advice or escalate complex issues, Support the management of the Joiners, Movers, Leavers processes and configuring/building of devices. Support with the build of PC's, tablets and mobiles. Support with desk / office setup as needed Ensure that knowledge is shared across 1st and 2nd line Some of the skills and experience we are looking for: At least 1 year of experience in a service delivery role, Experience working with ITIL or an understanding of the framework, Experience of service desk functions including SLA management, Proven ability to manage large volume activities, across multiple work streams, Strong knowledge of Microsoft based operating systems, Windows Server 2012/2016, AD/Group Policy, MS Office, Virtual Services experience beneficial Whatever you do, please don't filter yourself out! We are often flexible when considering an applicant's skills and experience for a role. So, don't be put off if you don't tick all the boxes. Are we the right fit for you? At Parkdean Resorts we don't leave unforgettable moments to chance. We pitch in, we have fun, and we grow, challenging and inspiring each other to make great things happen every, single, day. We're the people people, Parkdean people - we're family, ensuring holiday happy is never far away. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability.

Our Central Support Office based in Gosforth and is the bustling hub of Parkdean Resorts. This exciting place to work houses all the essential supporting functions for our 67 holiday parks along with our award winning Contact Centre. This modern office has a great feel, a mix of energetic knowledgeable professionals all working as one unified team to achieve Parkdean Resorts objectives. Based near the centre of Newcastle upon Tyne, it has great transport links. • Responsible for reliable and consistent operation of Data and Voice services across the business, including but not limited to: o Service delivery of BAU activities as required to keep services 100% operational o Firewall, Switch and Communications equipment across the business. o Voice and unified communications equipment across the business. o Internet, LAN and WAN Services. o React to service affecting calls from the service desk to ensure services are fixed within agreed SLA's and to the satisfaction of our clients. o Monitor bandwidth utilisation and service uptime. o Ensure legacy services are ceased in a timely manner and with minimum service disruption. • Ensure formal As-Built documentation is up-to-date. Day-to-day maintenance of CMDB records covering PSTN, Data Lines, Equipment, Phone Numbers, Associated Services, Configuration Information. • Maintenance of UC platforms (in association with the UC Manager), including o Purchase and allocation of licences including extension, agent and user licences. o Purchase and allocation of handsets and other UC devices. o Purchase and allocation of lines, numbers and other physical infrastructure • Financial management of UC costs, query resolution, new-order confirmations. • Project activities allocated by the UC Manager...... click apply for full job details

Based just 15 minutes from Exeter town centre. Parkdean Resorts Entertainment and Health and Safety teams. Loud and vibrant, this central hub boasts passion and drive and welcomes our 67 Holiday Parks from all across the country to visit. • Responsible for reliable and consistent operation of Data and Voice services across the business, including but not limited to: o Service delivery of BAU activities as required to keep services 100% operational o Firewall, Switch and Communications equipment across the business. o Voice and unified communications equipment across the business. o Internet, LAN and WAN Services. o React to service affecting calls from the service desk to ensure services are fixed within agreed SLA's and to the satisfaction of our clients. o Monitor bandwidth utilisation and service uptime. o Ensure legacy services are ceased in a timely manner and with minimum service disruption. • Ensure formal As-Built documentation is up-to-date. Day-to-day maintenance of CMDB records covering PSTN, Data Lines, Equipment, Phone Numbers, Associated Services, Configuration Information. • Maintenance of UC platforms (in association with the UC Manager), including o Purchase and allocation of licences including extension, agent and user licences. o Purchase and allocation of handsets and other UC devices. o Purchase and allocation of lines, numbers and other physical infrastructure • Financial management of UC costs, query resolution, new-order confirmations. • Project activities allocated by the UC Manager...... click apply for full job details