RITZ RECRUITMENT

An international scientific company is looking for an enthusiastic and proactive IT Endpoint Technician to join their growing IT team based in Euston, London. This is an excellent opportunity for someone with hands-on hardware experience who enjoys working in a fast-paced environment and wants to develop their career within IT support and infrastructure. The Role You will provide first-line desktop support and assist with the maintenance, configuration, deployment, and upgrading of IT hardware across the business. The role is heavily hardware-focused and involves supporting PCs, laptops, thin clients, printers, and mobile devices. Key responsibilities include: Performing hardware upgrades and repairs on PCs and laptops Deploying and configuring new IT equipment Managing and resolving IT helpdesk tickets Supporting users with desktop and endpoint issues Assisting with system maintenance and patching Setting up user accounts and supporting Active Directory tasks Visiting other company sites when required Supporting wider IT projects and infrastructure activities What We re Looking For Good hands-on hardware experience, including upgrading and replacing computer components Ideally at least 1 year of experience in a similar IT support role, although keen beginners will also be considered Enthusiastic, motivated, and eager to learn Strong communication and teamwork skills Comfortable working in a physically demanding role involving moving and setting up equipment Good knowledge of Microsoft operating systems Package & Benefits Starting salary of £30,784 24 days annual leave rising to 28 days after 5 years service Monday to Friday, 08 00 (1-hour lunch break) Full-time onsite role based in Euston, London Occasional travel to other company sites Stable long-term opportunity within an international scientific organisation Please note: Flexible or home working is not available for this position.

We re currently recruiting for an experienced IT Endpoint Field Service Engineer to support a growing laboratory network across Hertfordshire and West Essex. This is a hands-on, field-based role with a strong focus on hardware support, troubleshooting, and site-based IT service delivery. The Role You ll be responsible for providing onsite IT support across a hub laboratory in Watford and multiple spoke sites, ensuring endpoint systems and hardware are running efficiently. Key responsibilities include: Providing desktop and endpoint support across multiple sites Deploying, configuring, and maintaining IT hardware (PCs, laptops, printers, mobile devices) Diagnosing and resolving hardware and software issues Supporting upgrades, repairs, and ongoing maintenance Carrying out regular site visits and responding to support requests Assisting with IT projects and transformation initiatives within new laboratory environments Acting as a point of escalation and working closely with wider IT teams Location & Travel Primary base: Watford Initial training: Kings Cross Frequent travel to sites across Hertfordshire and Essex , including Harlow, Hemel Hempstead, Stevenage, and Watford A full UK driving licence and access to your own vehicle is essential (mileage reimbursed for travel outside base location) About You We re looking for someone confident, proactive, and comfortable working independently in a field-based environment. Essential skills & experience: Minimum 5 years experience in a similar IT support / field engineer role Strong hands-on experience with: Hardware provisioning, troubleshooting & repairs PCs, laptops, printers, and mobile devices Basic networking knowledge (TCP/IP, port patching, etc.) Excellent problem-solving and communication skills Ability to manage workload independently across multiple sites Desirable: Experience supporting IT projects or transformation work Previous experience in a multi-site environment Working Hours & Benefits 40 hours per week (08 00, Monday to Friday) 1-hour lunch break Occasional out-of-hours work may be required for urgent issues 24 days annual leave , increasing to 28 days after 5 years service Mileage expenses paid for travel outside base location This is a great opportunity for an experienced IT engineer looking for a varied, autonomous role with real responsibility and involvement in exciting infrastructure projects