Class Technology Solutions Ltd

We are looking for an experiencedIT Engineer to be based at one of our client sites. Class Technology Solutions Ltd (CTS) is a leading provider of ICT solutions to the education sector in the UK. With over 20 years' experience, we have a proven track record of delivering high-quality, reliable, and quality solutions to school and colleges. With a team of experienced IT professionals, we are dedicated to helping our clients get the most out of their technology. This is an exciting time to join CTS as we grow, to enhance our services and offerings. If you are looking for a company where you can make a real impact and be part of something exciting, then we encourage you to join our team. Key tasks and responsibilities Under the guidance of the Network Manager: Provide specialist ICT support that ensures the site establishes and maintains high quality learning facilities. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. To be aware of the site's responsibilities under the Data Protection Act and GDPR for the security, accuracy and relevance of personal data. Set up and check hardware and software for normal operation. Build and configure networked PCs, this could be a standalone setup or via image deployment. Perform maintenance tasks for user accounts. Follow standard practises to run basic network monitoring reports or utilities. Update asset lists or equivalent records for hardware and software on site. Follow processes and tasks described in sites disaster recovery and maintenance plans. Follow instructions to test site backup and malware protection procedures. Ensure all jobs are logged within the helpdesk and investigated as required. Carry out checks on the systems as guided. Potential to be assigned to project teams during the holidays under guidance of the senior engineer team. Any other tasks that the Technical Management Team, Senior Management, or the Company Directors feel are appropriate. Qualifications and skills GCSE Grade 5 or above in Maths and English. A-Level, BTEC, NVQ, or T-Level in a relevant subject. Industry qualifications within the IT sector, Microsoft, Cisco, Aruba, Apple would be an advantage. Experience in an IT helpdesk or IT Support environment. Ability to work independently and as part of a team under pressure. Impeccable attention to detail and commitment to quality. Experience in the education sector is desirable but not essential. Competitive salary and benefits package. Free school lunches in term time Onsite Parking Discounted Gym Purchasing of annual leave Opportunity to work on diverse and challenging projects. Exposure to a variety of clients. Chance to contribute to the company's success and growth. 25 days annual leave (not including Bank Holidays) increasing with length of service. SAGE Employee benefits. SAGE Employee assistance programme. Due to the nature of this role involving visiting education establishments successful applicants are required to provide an enhanced DBS disclosure. Disclosure expense will be met by CTS. At CTS we are committed to safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work with us. This post is subject to a range of vetting checks, including a criminal record disclosure.

IT Engineer needed to cover one of our clients Schools in the Bermondsey area. Salary up to £24,000 + benefits. We are a leading managed service provider in the Education Sector and we are looking for an IT Engineer to join our very busy, expanding team supporting IT at a new client in the Bermondsey area. This is an exciting op portunity for an IT Engineer to join a highly recognised and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for a IT Engineer with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As a IT Engineer, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: To work with our experienced team on a client site, providing support for 1st Line Issues. To think of solutions to common problems - a "can do" attitude. Provide a good level of technical expertise to all assigned customer networks. To use our ticket based system to manage and resolve problems To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems Requirements You need to have some entry-level experience of supporting IT in a controlled environment. You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams. Microsoft Server Skills are desirable Professional and polished communication skills Experience in the education sector is desirable but not essential Must have a clean and valid DBS disclosure Keen desire to learn and expand on your existing knowledge/ skills Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training Opportunities to gain experience in high level IT projects The potential to progress to the senior levels of our management team A remuneration scale that encourages and rewards progression and improvement 25 Days Holiday (loyalty service holiday scheme) If you are interested in this role and would like to find out more we would love to hear from you!