IntecSelect

Telephony Engineer (OpenScape 4000) - £30,000 - Leicester (On-Site) - Consultancy Overview: A global consultancy business are searching for an experienced Telephony Engineer to join them on a public sector project in Leicester. Role & Responsibilities: To provide BAU operational support across a wide range of customer telephony infrastructure, including health checks and reporting. Managing Incidents, Problems, Requests and Changes in line with ITIL best practice and ensuring that SLAs are maintained. Delivery of project-related tasks such as the installation of new telephone equipment. Creation of telephone diagrams and documentation. Actively manage, configure, upgrade and support the complex telephony environment including OpenScape 4000, MS Teams (voice), Netcall, Session Border Controllers, VoIP and Session Initiation Protocol (SIP) platforms. Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance. Technical Requirements: Ability to troubleshoot technical, multi-site and multi-discipline incidents and problems. Proven experience on the Openscape 4000 Telephone System Understanding of analogue telephone wiring and concepts Proven experience of supporting alternative VoiP Solutions Proactively liaising with users in non-technical manner Experience working with Contact Centre Technologies Comprehensive understanding of Session Initiation Protocol (SIP) platforms Understanding of MS Teams (Voice) Previous experience with working on Telephone Voicemail Services ITIL v4 Foundation Basic knowledge and understanding of Networking principles Telephony Engineer (OpenScape 4000) - £30,000 - Leicester (On-Site) - Consultancy

2nd Line Support Analyst Are you an experienced 2nd Line Support Analyst who thrives in a hands-on role, supporting a wide range of systems and users who enjoys working in a internal IT team? About the Role As our IT Support Engineer, you'll report directly to the IT Manager and play a key role in maintaining and improving our IT systems and services. You'll provide support across Servers, desktops, laptops, tablets, mobile devices, and applications (including MS Office), while also getting involved in specialist software and infrastructure with exposure to Azure cloud. This is a varied role where no two days are the same - from logging and resolving helpdesk tickets, to site setups, Active Directory management, and ensuring our compliance standards are met. You'll also spend at least one day a week on-site at one of our construction projects, making sure IT services run smoothly. Key Responsibilities Provide 1st and 2nd line IT support for hardware, software, and applications. Manage and escalate issues to 3rd line support or external suppliers where required. Support specialist systems such as AutoCAD, Bluebeam, Asta Powerproject, and Lecia. Maintain and improve IT documentation, ensuring compliance with standards (PCI DSS, Cyber Essentials, GDPR). Assist with site setups, network infrastructure, and mobile phone provisioning. Support core IT systems including Exchange 365, Mimecast, Manage Engine Service Desk Plus, and security tools. Travel to sites (minimum one day per week) to provide and maintain IT services. What We're Looking For Hands on experience within an IT support/service role. Hands on exposure to Exchange 365, Mimecast, Azure would be great Strong working knowledge of MS Office, including Access and SharePoint. A problem-solver with excellent customer service skills. A confident communicator who enjoys working as part of a team. Full UK driving licence (manual) and own car. Right to work in the UK.

3rd Line IT Support Engineer Our client is seeking a 3rd Line IT Support Engineer to join their team and play a key role in keeping our systems running smoothly. Reporting to the IT Manager, you'll provide hands-on support across Servers, desktops, laptops, mobile devices, specialist applications, and network infrastructure. Our client is looking to pay up to £40,000 circa, to be based in Maidstone, Kent with additional benefits including a 5% bonus potential. You'll be the go-to person for troubleshooting, resolving issues, and supporting business-critical projects, ensuring our colleagues have the tools they need to succeed. What you'll do: Provide support across hardware, software, phones, mobiles, and specialist systems. Manage helpdesk enquiries, escalating where needed and seeing issues through to resolution. Support Servers (Windows 2012/2016), Exchange 365, backups (Veeam), and network infrastructure. Set up new sites, accounts, and mobile devices. Maintain IT documentation and ensure smooth daily operations. What we're looking for: Minimum 5 years' experience in IT support or service function with experience in a 3rd Line Support position is a must have. Technical expertise in Server Maintenance (2012 to 2016), Backups (Veeam) and Network Infrastructure is a must have Strong knowledge of Microsoft environments (Office, SharePoint, AD, Exchange). Confident, customer-focused problem solver with excellent communication skills. Full UK driving licence and flexibility to travel to sites. Eligible to work in the UK.

Full Stack Developer - (React, PHP, Java) - Object Design - Global Social Media Brand - 3 month contract initially - Fully Remote - £560 - £628 Per Day PAYE (Inside IR35) Overview: Our client are a global leading social media company and they are seeking an Full Stack Developer to apply the principles of computer science and mathematical analysis to the design, development, testing, and evaluation of the software and systems that make computers work. Role and Responsibilities: Review and approve the modification of existing databases and database management systems. Instruct staff to write and code logical and physical database descriptions and specify identifiers of database to management system. Direct database development and approve project scope and limitations. Review project requests describing database user needs to estimate time and cost required to accomplish project. Plan, coordinate, and implement security measures to safeguard information in computer files against accidental or unauthorized damage, modification or disclosure. Approve, schedule, plan and supervise the installation and testing of new products and improvements to computer systems. Develop standards and guidelines to guide the use and acquisition of software and to protect vulnerable information. Skills and Experience: 8+ years' of Full Stack web development experience Understanding of React, PHP, Java anything that uses objects Expert knowledge of the full software development life cycle: from business/systems analysis, through requirements gathering and functional specification authoring, to development, testing and delivery. Ability to troubleshoot issues and make system changes as needed to resolve issue. Knowledge of computer development software as it relates to systems, such as SQL, VisualBasic, etc. Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Ability to work independently and manage one's time. Package: £560 - £628 per day - PAYE (Inside IR35) 3 month contract initially 25 days paid holiday Fully remote Full Stack Developer - (React, PHP, Java) - Object Design - Global Social Media Brand - 3 month contract initially - Fully Remote - £560 - £628 Per Day PAYE (Inside IR35)

Service Desk Voice Team Leader Opportunity: A highly reputable network and cloud consultancy is hiring a Voice Team Leader who has strong technical capabilities within Panasonic/NEC/Mitel/Horizon or SpliceCom to technical lead a small team of Network & Telephone engineers. This position is paying a basic salary of £32,000 to £40,000 + car/cash allowance + bonus. The chosen Voice Team Leader report directly into the Service Deliver Manager and manage performance whilst providing direction, scheduling workload, setting priorities and expectations for the team as whole and each team member. Delegation, monitoring and mentoring staff is key as well as reviewing performance and dealing with performance issues as necessary with the support of the Service Delivery Manager. Primary Duties and Responsibilities: Problem solving and decision making; analysing information to determine solutions and then implementing accordingly. Develop, implement and maintain a culture of continuous improvement around maintenance & support, processes, tools, standards, and overall performance of support provided by the team with direct support from Service Delivery Manager. Provide clear ownership, resolution of incidents/faults logged against applications/systems by the team to agreed SLA's and KPI's. Escalating to management as and when required. Strong leadership skills to develop and motivate the team. Assisting the Service Desk Manager in implementing departmental goals and changes in line with Company objectives. Working with Voice Technicians to help deliver, install and support converged IP telephony solutions. Ensuring the team follow all applicable processes including Incident Management, Case Management and Change Management. To ensure all customer complaints and unresolved technical problems are resolved and/or escalated as per internal escalation procedures. Able to work under pressure and to tight deadlines. Part of the MPS 24/7 OOH Service, being an active member for escalation point. Core skill requirements: Demonstrate exceptional communication skills, and attention to detail, instilling confidence in others. The role is 70% Technical/30% Team Leadership where you will focus upon day to day delivery of service and solutions which need to be completed in an effective manner with attention to detail and accuracy. Commitment to results; committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work. 2nd and 3rd level support to the NOC and field based engineers. Exposure to one or more of the following Panasonic/NEC/Mitel/Horizon or SpliceCom Wireless Solutions (Cisco, Meraki, Huawei) Firewalls & VPN (Cisco, FortiGate, Smoothwall) Rewards package: Competitive salary from £32,000 - £40,000 (annual salary reviews), Bonus Benefits: 25 Days Holiday/Medical Cover/Life Cover/Pension/Flexible Benefits Service Desk Voice Team Leader