Bristow Holland Ltd

Bristow Holland is working with a growing IT services provider based in Ipswich, supporting a wide range of clients across East Anglia. This is an exciting opportunity to join a dynamic team delivering technical support, digital solutions, and IT projects to a diverse client base. The Role The company is looking for a 2nd Line IT Support Engineer to join their team. The role involves supporting over 100 business clients, both remotely and on-site, across multiple sectors. You will troubleshoot, maintain, and implement IT systems, ensuring clients remain productive and secure. Key Responsibilities: Deliver high-quality IT support across desktops, servers, and Microsoft 365 environments Configure and maintain Microsoft 365 tenants including Exchange, SharePoint, Azure AD, and Endpoint Manager Install and manage Windows 11 and mobile devices Diagnose and resolve technical issues, including mail flow and client configurations Maintain clear documentation of all work completed Promote best practice in cyber security across client systems Skills & Experience Required: Strong knowledge of Microsoft 365 / Office applications Experience with Windows installations and troubleshooting tools (Event Viewer, Command Prompt, etc.) Excellent communication skills and ability to take ownership of issues Desirable: Networking fundamentals, Windows Server experience (AD, Group Policy, DNS, DHCP)

Bristow Holland is working with a rapidly growing digital solutions provider seeking a Dynamics 365 Business Central Consultant to join their team. This fully remote role provides the opportunity to deliver high-impact digital transformation projects for SMEs across the UK, helping clients streamline processes, improve productivity, and realise the full potential of their business. About the Role The successful candidate will act as a hands-on functional consultant for Dynamics 365 Business Central, taking ownership of full project lifecycles, including requirements gathering, solution design, implementation, and post-go-live support. They will also collaborate with the commercial team to support product adoption, provide demonstrations, and contribute to proposals. Key Responsibilities: Lead Business Central implementations, including data migration, system configuration, and testing Engage with clients to understand their business processes and tailor solutions accordingly Deliver training and ongoing support to ensure client success Collaborate with colleagues to provide technical guidance and escalate issues when required Support pre-sales activities, including demos, proposals, and project scoping Maintain strong client relationships and satisfaction throughout project delivery Take responsibility for continuous professional development and maintain relevant certifications Experience Required Essential: 3+ years professional experience with Dynamics 365 Business Central/Navision (2013+) Proven experience delivering full lifecycle implementations across industries such as Finance, Distribution, Manufacturing, or Construction Strong skills in requirements gathering, solution design, and project delivery Client-facing experience with excellent communication and collaboration skills Willingness to travel occasionally to client sites or offices Desirable: Experience with Continia, Jet Reports, Power BI, or SSRS reporting Knowledge of Office 365 integration with D365 Previous pre-sales or solution consulting experience

Bristow Holland is excited to be working with a growing organisation in Bury St Edmunds to recruit an IT Support Engineer. This is a fantastic opportunity to join a business that is investing in its technology and people, offering real scope for development and progression. As an IT Support Engineer, you will be the first point of contact for technical support, handling 1st and 2nd line issues while delivering high-quality assistance to users across multiple sites and systems. You will play a key role in diagnosing and resolving technical problems, maintaining IT infrastructure, and supporting projects that enhance performance, reliability, and the overall user experience. Key Responsibilities: Provide 1st and 2nd line support via phone, email, and remote tools Diagnose and resolve technical issues using structured troubleshooting methods Log, categorise, and track incidents through helpdesk systems Escalate complex issues to senior engineers where required Support and maintain IT systems, applications, and hardware Assist with IT projects to enhance systems and services Administer user accounts, devices, and access (e.g. onboarding/offboarding) Maintain accurate documentation and knowledge base articles Ensure excellent customer service and communication at all levels Support infrastructure availability across servers and networks Essential Skills & Experience: Experience in an IT Support / Service Desk role Strong troubleshooting and problem-solving skills Experience with ticketing systems and incident management Ability to communicate technical issues clearly to non-technical users Experience supporting Windows environments and end-user devices Desirable Skills: Knowledge of Microsoft 365 / Office 365 Experience with Active Directory and user administration Familiarity with Windows 10/11, iOS, Android Basic network troubleshooting skills Exposure to Windows Server, VMware, or Nutanix Strong organisational and time management abilities