Stellar Select Limited

Job Title: Head of Fraud Operations Strategy Location: London Hybrid 2-3 days in the office Salary: Up to £100,000 Hours: Monday to Friday 9 am to 5.30 pm Benefits: 25 days holiday + Bank and public holidays Additional date off for your birthday Option to buy and sell holiday Private healthcare Mental health support Menopause support Enhanced parental leave Bereavement leave Pet bereavement leave Pension scheme Annual discretionary bonus About the position of Head of Fraud Operations Strategy: We have a rare and exciting opportunity for a Head of Fraud Operations Strategy with a growing financial services organisation in London. This is a high-impact leadership role, offering autonomy to shape the future of fraud and financial crime operations. The successful candidate will be a recognised Fraud SME, with specific expertise in current account-related fraud and financial crime, combined with strong strategic experience and a proven track record of delivering change across fraud, financial crime, and process transformation. You will lead a team of two process experts while driving multi-year transformation initiatives that enhance customer journeys, strengthen internal processes, and ensure operational excellence as the organisation grows and launches new products. Responsibilities for the role of Head of Fraud Operations Strategy: Lead and inspire the strategy for fraud and financial crime operations, setting clear priorities and delivering a multi-year transformation roadmap. Review existing processes and strategies, identifying opportunities for improvement and implementing scalable, effective solutions. Design, optimise, and embed compliant fraud and financial crime processes with clear ownership and measurable performance indicators. Leverage data, insights, and market research to inform decisions, anticipate emerging risks, and enhance both customer and operational outcomes. Lead and develop a small team of process experts, fostering a culture of continuous improvement and operational excellence. Collaborate with cross-functional teams, including product, risk, and operational stakeholders, to deliver strategic initiatives and process changes. Ensure all processes comply with regulatory requirements, adapting to evolving risks, technologies, and business needs. Drive change initiatives that enhance customer journeys and internal operational efficiency, supporting the launch of new products and organisational growth. Act as a subject matter expert in current account-related fraud and financial crime, providing guidance across the business on risk mitigation and process improvement. Experience and skills required for the role of Head of Fraud Operations Strategy: Subject matter expertise in fraud and financial crime operations, particularly in current account-related fraud or retail banking. Proven experience leading strategic initiatives and delivering multi-year transformations in fraud, financial crime, and processes. Track record of driving change and process improvements across regulated environments Experience managing and developing small teams while fostering operational excellence. Demonstrated ability to use data, insights, and analytics to inform decisions and improve outcomes. Experience working with cross-functional teams, including product, risk, and operational stakeholders. Familiarity with emerging technologies and process methodologies to enhance efficiency and scalability Excellent stakeholder engagement, influencing, and communication skills, For more information regarding the role of Head of Fraud Operations Strategy please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

Job Title: Business Analyst Location: Remote with occasional travel to Ipswich Salary: Confirmed at application stage Benefits: Company Pension Scheme Private Medical Insurance (if applicable) Voluntary additional life cover Critical Illness Cover Dental Insurance Medical Cash Plan Health Screening Motor Breakdown Cover Cycle to work scheme Retail Vouchers Season Ticket Loans Hours: 37.5 hours per week. Monday to Friday 9am to 5.30pm About the role of Business Analyst To undertake analysis in support of business stakeholders to clearly articulate business needs. They will apply commercial and technical skills and knowledge to support this. Responsible for identifying and documenting requirements and progressing these within the structured change environment. Responsible for producing KPI's and management information, data analysis, documenting systems and processes and contributing to new initiatives as required and supporting Stakeholders to facilitate decisions where needed. Responsibilities for the role of Business Analyst Facilitates the capture, definition, and development of business requirements through discussions, workshops, and interviews with internal and external stakeholders to identify and understand the business problem or opportunity using appropriate tools and techniques Identify and document any relevant risks and issues appropriate to the change being developed Produce/Review 'As-is' business processes, identify process improvements and develop 'To-Be' processes to establish the required business need. Produce High Level and Detailed Business requirements documents that are complete, clear and concise which can be understood by IT development resources and business stakeholders. Manage requirements and associated changes to those requirements throughout the project life cycle. Provide quality communications, (verbal and written), to stakeholders and where required, provide challenging arguments to support positive and pragmatic outcomes. * Converts business requirements into high-level test specifications and cases Produces and maintains documentation in accordance with accepted processes and in line with the organisational standards and guidelines Defines and supports User Acceptance Testing Performs data analysis in support of data migration and acquisition and to required standards for organisational ingestion into data warehouse, etc Experience required for the position of Business Analyst Financial services industry knowledge Previous experience in a BA role Excellent written and verbal skills. Strong influencing & negotiation skills. Must be able to demonstrate strong analytical skills. Ability to facilitate meetings Possess good presentation skills. Good report writing skills. Able to develop and maintain strong working relationships with all areas of the business & IT. Able to develop and maintain good relationships with 3rd parties whilst maintaining principles. Good organisational & time management skills. Works well with wider team members such as project managers, developers and testers. Professional and calm under pressure. Ability to adapt to a changing environment and possibly conflicting priorities For more information regarding the role of Business Analyst please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days