Overview Closing date: 17 February 2026 Salary scale: £75,000 - £85,000 per annum With the first major iteration to the ITSO Specification in years, the ITSO on Mobile project is enabling the use of mobile credentials across National Rail. This project combines the flexibility of mobile eTickets with the security and speed of NFC technology. You will be at the forefront of this transformation, designing solutions that bring true walk-up convenience to passengers across the UK. This role is focused on delivering the technical vision and architecture for RDG's ITSO on Mobile programme. You will be responsible for shaping the end-to-end technical architecture of this programme. This is an ideal opportunity for someone who has worked on secure, scalable mobile platforms (such as mobile wallet, tokenisation or contactless services) and wants to apply that expertise in a transport context, where there is an opportunity to shape the everyday lives of millions of people on their commute or other rail travel. What is the purpose of this job? Lead Solution Architects are the technical Subject Matter Experts, accountable for the design and implementation of projects within Digital Ticketing Services. They will be responsible for setting the blue-print for the technology solution, ensuring it meets functional & non-functional requirements, aligns with RDG Architecture Principles & Policies, ensuring security by design and that any solution meets the minimum compliance to security standards, whilst ensuring that the solution integrates seamlessly with other RDG components. They will have a small team of Solution Architects (whether permanent or consultant) responsible for undertaking the detailed work for each project. Responsibilities Lead the end-to-end solution architecture for ITSO on Mobile, ensuring a secure, mobile-first experience for passengers Define and maintain technical documentation including NFC integrations, mobile credential lifecycle, and data flows Evaluate mobile technology and industry trends to inform the roadmap and long-term architectural direction Lead the end-to-end solution architecture for your assigned ticketing domain Create and maintain technical documentation including data flows, integrations and architecture definitions Assess technical design options and ensure alignment with enterprise architecture and policy Collaborate with delivery teams, project managers and external suppliers to ensure successful implementation Take ownership of the Architecture Definition Document and champion solutions through our governance boards Ensure security, scalability, and interoperability of all solutions Mentor and guide a team of Solution Architects and support their professional development Contribute to the strategic roadmap and represent your domain at industry forums What We're Looking For We're seeking an experienced solution architect, as a Fixed Term Contractor for a period of 18 months, with a strong track record in mobile technologies, who can work at the intersection of transport and tech. You'll need to be fluent in the language of mobile device ecosystems (Android/iOS), NFC/contactless technology (in particular ITSO, although comparable experience with other relevant standards would be equally acceptable), and cloud architecture. Strong leadership, strategic thinking, and the ability to drive clarity across complex technical domains are essential. Essential Skills & Experience: AWS Certified Solution Architect (or equivalent experience) TOGAF or similar architectural certification Extensive experience leading technical architecture in a complex, multi-stakeholder environment Knowledge of cloud platforms such as AWS Excellent written and verbal communication skills Hands-on experience with architecture tools such as Visio, Lucidchart or Enterprise Architect Track record of delivering scalable, secure, high-performance digital solutions Why Work for RDG? We offer a highly competitive package, including: 75% off rail travel for personal and family use, plus international rail discounts. 30 Days annual leave (plus buy/sell options and additional leave for key life events) Season ticket loan for commuting costs. Enhanced family leave - 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave. Pension scheme - up to 11.58% employer contribution. Private medical insurance (AXA PPP) including mental health and specialist care. Discounted gym membership and access to wellbeing programmes. Career Development & Progression You'll be part of a team driving innovation at a national scale, with the opportunity to influence long-term ticketing strategy. This role provides real ownership, the chance to work with leading-edge technologies and partners, and visibility at senior levels across the rail industry. You'll also gain wide exposure to transport and government stakeholders, opening up exciting development and progression opportunities within RDG. Apply Now Shape the Future of UK Rail If you are interested in joining RDG as a Lead Solution Architect and shaping the future of digital ticketing, we'd love to hear from you! Click Apply now to start your application and be part of a team that is leading digital innovation in the rail industry. Please note that we are unable to consider applications from candidates who require visa sponsorship to work in the UK.
04/02/2026
Full time
Overview Closing date: 17 February 2026 Salary scale: £75,000 - £85,000 per annum With the first major iteration to the ITSO Specification in years, the ITSO on Mobile project is enabling the use of mobile credentials across National Rail. This project combines the flexibility of mobile eTickets with the security and speed of NFC technology. You will be at the forefront of this transformation, designing solutions that bring true walk-up convenience to passengers across the UK. This role is focused on delivering the technical vision and architecture for RDG's ITSO on Mobile programme. You will be responsible for shaping the end-to-end technical architecture of this programme. This is an ideal opportunity for someone who has worked on secure, scalable mobile platforms (such as mobile wallet, tokenisation or contactless services) and wants to apply that expertise in a transport context, where there is an opportunity to shape the everyday lives of millions of people on their commute or other rail travel. What is the purpose of this job? Lead Solution Architects are the technical Subject Matter Experts, accountable for the design and implementation of projects within Digital Ticketing Services. They will be responsible for setting the blue-print for the technology solution, ensuring it meets functional & non-functional requirements, aligns with RDG Architecture Principles & Policies, ensuring security by design and that any solution meets the minimum compliance to security standards, whilst ensuring that the solution integrates seamlessly with other RDG components. They will have a small team of Solution Architects (whether permanent or consultant) responsible for undertaking the detailed work for each project. Responsibilities Lead the end-to-end solution architecture for ITSO on Mobile, ensuring a secure, mobile-first experience for passengers Define and maintain technical documentation including NFC integrations, mobile credential lifecycle, and data flows Evaluate mobile technology and industry trends to inform the roadmap and long-term architectural direction Lead the end-to-end solution architecture for your assigned ticketing domain Create and maintain technical documentation including data flows, integrations and architecture definitions Assess technical design options and ensure alignment with enterprise architecture and policy Collaborate with delivery teams, project managers and external suppliers to ensure successful implementation Take ownership of the Architecture Definition Document and champion solutions through our governance boards Ensure security, scalability, and interoperability of all solutions Mentor and guide a team of Solution Architects and support their professional development Contribute to the strategic roadmap and represent your domain at industry forums What We're Looking For We're seeking an experienced solution architect, as a Fixed Term Contractor for a period of 18 months, with a strong track record in mobile technologies, who can work at the intersection of transport and tech. You'll need to be fluent in the language of mobile device ecosystems (Android/iOS), NFC/contactless technology (in particular ITSO, although comparable experience with other relevant standards would be equally acceptable), and cloud architecture. Strong leadership, strategic thinking, and the ability to drive clarity across complex technical domains are essential. Essential Skills & Experience: AWS Certified Solution Architect (or equivalent experience) TOGAF or similar architectural certification Extensive experience leading technical architecture in a complex, multi-stakeholder environment Knowledge of cloud platforms such as AWS Excellent written and verbal communication skills Hands-on experience with architecture tools such as Visio, Lucidchart or Enterprise Architect Track record of delivering scalable, secure, high-performance digital solutions Why Work for RDG? We offer a highly competitive package, including: 75% off rail travel for personal and family use, plus international rail discounts. 30 Days annual leave (plus buy/sell options and additional leave for key life events) Season ticket loan for commuting costs. Enhanced family leave - 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave. Pension scheme - up to 11.58% employer contribution. Private medical insurance (AXA PPP) including mental health and specialist care. Discounted gym membership and access to wellbeing programmes. Career Development & Progression You'll be part of a team driving innovation at a national scale, with the opportunity to influence long-term ticketing strategy. This role provides real ownership, the chance to work with leading-edge technologies and partners, and visibility at senior levels across the rail industry. You'll also gain wide exposure to transport and government stakeholders, opening up exciting development and progression opportunities within RDG. Apply Now Shape the Future of UK Rail If you are interested in joining RDG as a Lead Solution Architect and shaping the future of digital ticketing, we'd love to hear from you! Click Apply now to start your application and be part of a team that is leading digital innovation in the rail industry. Please note that we are unable to consider applications from candidates who require visa sponsorship to work in the UK.
A leading rail organization in Greater London is seeking a Lead Solution Architect to drive innovation in digital ticketing, focusing on secure mobile-first solutions for passengers. This role involves shaping the technical vision for the ITSO on Mobile programme, integrating cutting-edge mobile technologies and leading a small team of architects. The ideal candidate has substantial experience in mobile platforms and a strong leadership background, committed to enhancing the travel experience for millions in the UK.
04/02/2026
Full time
A leading rail organization in Greater London is seeking a Lead Solution Architect to drive innovation in digital ticketing, focusing on secure mobile-first solutions for passengers. This role involves shaping the technical vision for the ITSO on Mobile programme, integrating cutting-edge mobile technologies and leading a small team of architects. The ideal candidate has substantial experience in mobile platforms and a strong leadership background, committed to enhancing the travel experience for millions in the UK.
Closing Date for Applications 6th February 2026 What is the purpose of this job? Rail Delivery Group (RDG) partners with Britain's train operators to put customers at the heart of everything we do, delivering essential services and dedicated experts who keep the nation's railway running efficiently. The purpose of this job is to support RDG colleagues by delivering reliable, responsive and industry leading IT infrastructure services. The Junior Infrastructure Engineer will support RDG's IT infrastructure operations, providing technical assistance to internal and external stakeholders. This role is essential in maintaining and improving both on premises and cloud based systems, while also contributing to project delivery and first/second line support in collaboration with the IT Infrastructure Manager, Service Desk, and Application teams. What can I expect to do in this job? This isn't an exhaustive list, but things you can expect to be involved with include: Technical Support & Operations Provide first and second line support for hardware, software, and network issues. Serve as an escalation point for the support services team, assisting with complex technical issues. Deploy, maintain, and troubleshoot Windows, Mac, Linux servers and endpoints. Support SaaS and on premises services including Microsoft 365, Entra ID, Intune, Active Directory, and Group Policy. Onsite and remote meeting room support, including patching and compliance. Infrastructure & Cloud Assist in maintaining RDG's hybrid infrastructure (on premises, Azure, AWS). Participate in infrastructure deployment and automation using tools like PowerShell, Bash, Ansible, Terraform, Git, and GitLab CI/CD. Monitor and maintain virtual infrastructure and backup systems; contribute to disaster recovery planning and testing. Project & Collaboration Execute assigned tasks in infrastructure projects. Collaborate with cross functional teams to meet business goals. Maintain clear and comprehensive infrastructure documentation. Security & Best Practices Implement IT security best practices. Participate in out of hours maintenance when required. What experience, skills and knowledge do I need? Technical Skills Proficiency in administering and supporting Linux, Windows, and Apple macOS operating systems. Experience deploying, maintaining, and troubleshooting servers and applications in production environments. Strong understanding of network fundamentals including IP addressing, subnetting, routing, VLANs, firewalls, DNS, DHCP, and 802.1x. Familiarity with virtualised environments and hypervisors. Hands on experience with SaaS and on premises services such as Microsoft 365, Microsoft Entra ID, Intune, Exchange, Teams, Active Directory, and Group Policy. Ability to deploy, maintain, and troubleshoot both Windows and Linux endpoints and servers. Cloud & Automation Working knowledge of IaaS and PaaS cloud platforms, particularly Microsoft Azure and AWS. Exposure to infrastructure automation and scripting using tools such as PowerShell, Bash, Ansible, Terraform, Git, and GitLab CI/CD. Understanding of hybrid infrastructure environments and cloud adoption strategies. Security & Compliance Awareness of cybersecurity principles and frameworks (e.g., ISO 27001, NIST). Commitment to implementing IT security best practices across infrastructure and endpoint environments. Experience monitoring and maintaining backup systems, contributing to disaster recovery planning and testing. Support & Service Delivery Proven experience delivering 1st and 2nd line IT support in a professional environment. Ability to act as an escalation point for complex technical issues. Familiarity with ITSM and ticketing systems such as Jira, ServiceNow, or NinjaOne. Documentation & Communication High level of written communication skills, with the ability to produce clear, professional documentation independently. Excellent interpersonal and verbal communication skills, with the ability to engage effectively with technical and non technical stakeholders. Strong fault finding and diagnostic capabilities, with a methodical and analytical approach to problem solving. Soft Skills Strong time management and organisational skills, with the ability to prioritise tasks effectively. Adaptability and a proactive attitude toward learning and continuous improvement. Collaborative mindset with the ability to work well within cross functional teams. Desirable Certifications CompTIA Network+, Microsoft Certified: Azure Fundamentals, AWS Certified Cloud Practitioner, or equivalent industry recognised certifications. Why Work for RDG? We offer a highly competitive package, including: 75% off rail travel for personal and family use, plus international rail discounts. 30 Days annual leave (plus buy/sell options and additional leave for key life events) Season ticket loan for commuting costs. Enhanced family leave - 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave. Pension scheme - up to 11.58% employer contribution. Private medical insurance including mental health and specialist care. Discounted gym membership and access to wellbeing programmes. Career Development & Progression You'll be part of a team driving innovation at a national scale, with the opportunity to influence long term ticketing strategy. This role provides real ownership, the chance to work with leading edge technologies and partners, and visibility at senior levels across the rail industry. You'll also gain wide exposure to transport and government stakeholders, opening up exciting development and progression opportunities within RDG. Apply Now & Shape the Future of UK Rail If you are interested in joining RDG we'd love to hear from you! Click Apply now to start your application and be part of a team that is leading digital innovation in the rail industry. Please note that we are unable to consider applications from candidates who require visa sponsorship to work in the UK.
03/02/2026
Full time
Closing Date for Applications 6th February 2026 What is the purpose of this job? Rail Delivery Group (RDG) partners with Britain's train operators to put customers at the heart of everything we do, delivering essential services and dedicated experts who keep the nation's railway running efficiently. The purpose of this job is to support RDG colleagues by delivering reliable, responsive and industry leading IT infrastructure services. The Junior Infrastructure Engineer will support RDG's IT infrastructure operations, providing technical assistance to internal and external stakeholders. This role is essential in maintaining and improving both on premises and cloud based systems, while also contributing to project delivery and first/second line support in collaboration with the IT Infrastructure Manager, Service Desk, and Application teams. What can I expect to do in this job? This isn't an exhaustive list, but things you can expect to be involved with include: Technical Support & Operations Provide first and second line support for hardware, software, and network issues. Serve as an escalation point for the support services team, assisting with complex technical issues. Deploy, maintain, and troubleshoot Windows, Mac, Linux servers and endpoints. Support SaaS and on premises services including Microsoft 365, Entra ID, Intune, Active Directory, and Group Policy. Onsite and remote meeting room support, including patching and compliance. Infrastructure & Cloud Assist in maintaining RDG's hybrid infrastructure (on premises, Azure, AWS). Participate in infrastructure deployment and automation using tools like PowerShell, Bash, Ansible, Terraform, Git, and GitLab CI/CD. Monitor and maintain virtual infrastructure and backup systems; contribute to disaster recovery planning and testing. Project & Collaboration Execute assigned tasks in infrastructure projects. Collaborate with cross functional teams to meet business goals. Maintain clear and comprehensive infrastructure documentation. Security & Best Practices Implement IT security best practices. Participate in out of hours maintenance when required. What experience, skills and knowledge do I need? Technical Skills Proficiency in administering and supporting Linux, Windows, and Apple macOS operating systems. Experience deploying, maintaining, and troubleshooting servers and applications in production environments. Strong understanding of network fundamentals including IP addressing, subnetting, routing, VLANs, firewalls, DNS, DHCP, and 802.1x. Familiarity with virtualised environments and hypervisors. Hands on experience with SaaS and on premises services such as Microsoft 365, Microsoft Entra ID, Intune, Exchange, Teams, Active Directory, and Group Policy. Ability to deploy, maintain, and troubleshoot both Windows and Linux endpoints and servers. Cloud & Automation Working knowledge of IaaS and PaaS cloud platforms, particularly Microsoft Azure and AWS. Exposure to infrastructure automation and scripting using tools such as PowerShell, Bash, Ansible, Terraform, Git, and GitLab CI/CD. Understanding of hybrid infrastructure environments and cloud adoption strategies. Security & Compliance Awareness of cybersecurity principles and frameworks (e.g., ISO 27001, NIST). Commitment to implementing IT security best practices across infrastructure and endpoint environments. Experience monitoring and maintaining backup systems, contributing to disaster recovery planning and testing. Support & Service Delivery Proven experience delivering 1st and 2nd line IT support in a professional environment. Ability to act as an escalation point for complex technical issues. Familiarity with ITSM and ticketing systems such as Jira, ServiceNow, or NinjaOne. Documentation & Communication High level of written communication skills, with the ability to produce clear, professional documentation independently. Excellent interpersonal and verbal communication skills, with the ability to engage effectively with technical and non technical stakeholders. Strong fault finding and diagnostic capabilities, with a methodical and analytical approach to problem solving. Soft Skills Strong time management and organisational skills, with the ability to prioritise tasks effectively. Adaptability and a proactive attitude toward learning and continuous improvement. Collaborative mindset with the ability to work well within cross functional teams. Desirable Certifications CompTIA Network+, Microsoft Certified: Azure Fundamentals, AWS Certified Cloud Practitioner, or equivalent industry recognised certifications. Why Work for RDG? We offer a highly competitive package, including: 75% off rail travel for personal and family use, plus international rail discounts. 30 Days annual leave (plus buy/sell options and additional leave for key life events) Season ticket loan for commuting costs. Enhanced family leave - 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave. Pension scheme - up to 11.58% employer contribution. Private medical insurance including mental health and specialist care. Discounted gym membership and access to wellbeing programmes. Career Development & Progression You'll be part of a team driving innovation at a national scale, with the opportunity to influence long term ticketing strategy. This role provides real ownership, the chance to work with leading edge technologies and partners, and visibility at senior levels across the rail industry. You'll also gain wide exposure to transport and government stakeholders, opening up exciting development and progression opportunities within RDG. Apply Now & Shape the Future of UK Rail If you are interested in joining RDG we'd love to hear from you! Click Apply now to start your application and be part of a team that is leading digital innovation in the rail industry. Please note that we are unable to consider applications from candidates who require visa sponsorship to work in the UK.
A leading UK rail organization is looking for a Junior Infrastructure Engineer to enhance their IT infrastructure services. This role involves providing technical support for both on-premises and cloud systems, covering first and second-line support, and contributing to project deployments and automation. The successful candidate will have experience with Linux, Windows, and cloud platforms such as AWS and Azure. A commitment to IT security best practices is essential. The position offers a competitive benefits package and the chance for career development.
03/02/2026
Full time
A leading UK rail organization is looking for a Junior Infrastructure Engineer to enhance their IT infrastructure services. This role involves providing technical support for both on-premises and cloud systems, covering first and second-line support, and contributing to project deployments and automation. The successful candidate will have experience with Linux, Windows, and cloud platforms such as AWS and Azure. A commitment to IT security best practices is essential. The position offers a competitive benefits package and the chance for career development.
A leading transport organisation in the UK is seeking a Senior Business Analyst to lead complex projects focused on enhancing customer experience and operational efficiency. The successful candidate will mentor junior analysts and engage with various stakeholders to define and deliver effective solutions. Applicants should have a strong background in business analysis, excellent problem-solving abilities, and the capability to translate technical needs into well-structured documentation, with a competitive salary of up to £67,000.
02/02/2026
Full time
A leading transport organisation in the UK is seeking a Senior Business Analyst to lead complex projects focused on enhancing customer experience and operational efficiency. The successful candidate will mentor junior analysts and engage with various stakeholders to define and deliver effective solutions. Applicants should have a strong background in business analysis, excellent problem-solving abilities, and the capability to translate technical needs into well-structured documentation, with a competitive salary of up to £67,000.
Closing Date for Applications ; 10th February 2026 Salary Range : Up to £67,000 An opportunity has arisen for a Senior Business Analyst at Rail Delivery Group. You will play an integral role in working on some of our most complex and rewarding programmes from pay as you go and mobile ticketing, enhanced customer information, passenger assistance and railcards to modern settlement systems processing billions in annual ticket revenue. As a Senior Business Analyst, you will lead and develop more junior business analysts whilst often working in a complex multi organisation stakeholder environment. You will work with our project and programme managers to identify and define the analysis elements of a programme of work, assisting them in planning and delivering these activities. You will use your business understanding, technical expertise, and problem solving skills to support RDG in implementing solutions in a cost effective way. You will also form part of the newly established RDG Business Analysis Practice, supporting the BA Practice Lead, in setting BA standards and processes, sharing best practice and working collaboratively to ensure consistent, high quality business analysis deliverables. What can I expect to do in this job? This isn't an exhaustive list, but things you can expect to be involved with include: Lead business analysis deliverables for complex projects and programmes across the organisation Mentor and support other business analysts including management of more junior business analysts Understand and clearly define the scope of change initiatives Support in the development of business cases for major investment programmes Work with customer, technical and other teams to understand detailed wants and needs, identifying and articulating solution options, rules, benefits and risks Prepare and lead requirements gathering workshops Elicit, document and prioritise high level business requirements and elaborate these to a detailed level Manage the prioritisation of change initiatives and requirements Develop operating models including 'as is' and 'to be' process documentation Engage and collaborate with customer experience and UI designers Define requirements for procurement and supplier selection (e.g. RFI, RFP) Coordinate and input into the procurement evaluation process, evaluating suppliers' proposals and capability to meet the requirements Review technical designs to ensure the solution meets the requirements and rail industry standards Produce relevant functional, operational process and technical material to validate solutions with stakeholders and suppliers Act as a critical voice to stakeholders, delivery colleagues and suppliers in order to achieve solutions that are fit for purpose and facilitate collaboration. Ensure a thorough impact analysis has been carried out and solution design details are documented accurately prior to development commencing. Support internal and suppliers' QA teams in reviewing acceptance criteria, ensuring that the team builds and achieves those criteria Support defect management activities during the development and assurance stages Proactively identify risks and issues, undertake impact assessments and develop successful mitigation plans Measure and report on benefits delivery Provide input into future development roadmaps Contribute to the development of the RDG Business Analysis Practice, developing standards and increasing the capability of business analysis at RDG. Who will my key contacts be? Delivery, Project and Programme Managers Business Analysis Practice Lead and other BAs within RDG Internal supporting functions (e.g. architecture, finance, procurement, legal, QA assurance) Senior stakeholders and TOC organisations RDG Service Management Team Third party stakeholders and suppliers What experience, skills and knowledge do I need? Demonstrable experience as a Senior Business Analyst with a proven track record of delivering complex solutions across diverse projects and environments Experience of leading small business analysis teams and seeking to improve business analysis standards and practices Experience of working with in complex programmes and stakeholder environments, engaging with multiple parties and managing conflict to elicit requirements and undertake analysis Minimum of 5 years working as a business analyst or in a closely related area in a professional environment Experience of public sector procurement, ITSO, mobile or payment cards would be beneficial Excellent analytical and problem solving skills Experience and knowledge of analysis activities across the full project development lifecycle Experience in translating technical details into a non technical level when explaining and presenting to stakeholders. Proven experience in analysing complex information, synthesising input from multiple stakeholders, and translating functional and technical solution design details into structured coherent documentation. System and process modelling and re engineering Experience of producing and critiquing data/workflow diagrams and wireframes Understanding of design thinking and customer experience analysis including journey mapping Collaboration and facilitation skills to work effectively with a broad range of both internal and external stakeholders, running various sessions and posing the right questions to gather requirements and feedback on solution design Understanding of data privacy and GDPR regulation and legislation Attention to detail and proactiveness with forward planning, enabling issues to be identified, coupled with thoroughness and a determination to resolve them Ability to produce excellent quality written documentation to support your work, report on findings and present to stakeholders when required Experience of prioritising tasks and managing deadlines, proactive and delivery focused Exposure to project management processes for agile and waterfall projects Data analysis and modelling skills to investigate issues and identify impacts (Excel/SQL/Tableau) is beneficial Strong adaptable communication and presentation skills tailored to support a diverse range of stakeholders About Rail Delivery Group Rail plays an ever more crucial role in Britain. Our aim is to create a railway that delivers real improvements in customer experience, which drives growth in both the number of customers and the number of journeys and allows us to create a simpler and better railway. Our purpose is to create a simpler, better railway for everyone in Britain. We will deliver this by working collaboratively across the industry to design the future of customers' rail experience as well as how the industry operates behind the scenes. We deliver change to existing elements of the railway but also through new activities and campaigns; through our management of services which are delivered to customers and to industry partners; and by joining up the industry's decision making, bringing together key stakeholders with the right expertise to ensure we make the right decisions for customers and the whole railway. Our values, known as ASPIRE, are Accountability, Support, Partnership, Inclusive, Respect and Excellence. Our values form an integral part of our recruitment, performance and recognition processes. Why Work for RDG? We offer a highly competitive package, including: 75% off rail travel for personal and family use, plus international rail discounts. 30 Days annual leave (plus buy/sell options and additional leave for key life events). Season ticket loan for commuting costs. Enhanced family leave - 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave. Pension scheme - up to 11.58% employer contribution. Private medical insurance (Vitality PPP) including mental health and specialist care. Discounted gym membership and access to wellbeing programmes. Career Development & Progression You'll be part of a team driving innovation at a national scale, with the opportunity to influence long term ticketing strategy. This role provides real ownership, the chance to work with leading edge technologies and partners, and visibility at senior levels across the rail industry. You'll also gain wide exposure to transport and government stakeholders, opening up exciting development and progression opportunities within RDG. Apply Now & Shape the Future of UK Rail If you are interested in joining RDG as a Accessibility and Customer Experience Lead/ SME and shaping the future of digital ticketing, we'd love to hear from you! Click Apply now to start your application and be part of a team that is leading digital innovation in the rail industry. Please note that we are unable to consider applications from candidates who require visa sponsorship to work in the UK.
02/02/2026
Full time
Closing Date for Applications ; 10th February 2026 Salary Range : Up to £67,000 An opportunity has arisen for a Senior Business Analyst at Rail Delivery Group. You will play an integral role in working on some of our most complex and rewarding programmes from pay as you go and mobile ticketing, enhanced customer information, passenger assistance and railcards to modern settlement systems processing billions in annual ticket revenue. As a Senior Business Analyst, you will lead and develop more junior business analysts whilst often working in a complex multi organisation stakeholder environment. You will work with our project and programme managers to identify and define the analysis elements of a programme of work, assisting them in planning and delivering these activities. You will use your business understanding, technical expertise, and problem solving skills to support RDG in implementing solutions in a cost effective way. You will also form part of the newly established RDG Business Analysis Practice, supporting the BA Practice Lead, in setting BA standards and processes, sharing best practice and working collaboratively to ensure consistent, high quality business analysis deliverables. What can I expect to do in this job? This isn't an exhaustive list, but things you can expect to be involved with include: Lead business analysis deliverables for complex projects and programmes across the organisation Mentor and support other business analysts including management of more junior business analysts Understand and clearly define the scope of change initiatives Support in the development of business cases for major investment programmes Work with customer, technical and other teams to understand detailed wants and needs, identifying and articulating solution options, rules, benefits and risks Prepare and lead requirements gathering workshops Elicit, document and prioritise high level business requirements and elaborate these to a detailed level Manage the prioritisation of change initiatives and requirements Develop operating models including 'as is' and 'to be' process documentation Engage and collaborate with customer experience and UI designers Define requirements for procurement and supplier selection (e.g. RFI, RFP) Coordinate and input into the procurement evaluation process, evaluating suppliers' proposals and capability to meet the requirements Review technical designs to ensure the solution meets the requirements and rail industry standards Produce relevant functional, operational process and technical material to validate solutions with stakeholders and suppliers Act as a critical voice to stakeholders, delivery colleagues and suppliers in order to achieve solutions that are fit for purpose and facilitate collaboration. Ensure a thorough impact analysis has been carried out and solution design details are documented accurately prior to development commencing. Support internal and suppliers' QA teams in reviewing acceptance criteria, ensuring that the team builds and achieves those criteria Support defect management activities during the development and assurance stages Proactively identify risks and issues, undertake impact assessments and develop successful mitigation plans Measure and report on benefits delivery Provide input into future development roadmaps Contribute to the development of the RDG Business Analysis Practice, developing standards and increasing the capability of business analysis at RDG. Who will my key contacts be? Delivery, Project and Programme Managers Business Analysis Practice Lead and other BAs within RDG Internal supporting functions (e.g. architecture, finance, procurement, legal, QA assurance) Senior stakeholders and TOC organisations RDG Service Management Team Third party stakeholders and suppliers What experience, skills and knowledge do I need? Demonstrable experience as a Senior Business Analyst with a proven track record of delivering complex solutions across diverse projects and environments Experience of leading small business analysis teams and seeking to improve business analysis standards and practices Experience of working with in complex programmes and stakeholder environments, engaging with multiple parties and managing conflict to elicit requirements and undertake analysis Minimum of 5 years working as a business analyst or in a closely related area in a professional environment Experience of public sector procurement, ITSO, mobile or payment cards would be beneficial Excellent analytical and problem solving skills Experience and knowledge of analysis activities across the full project development lifecycle Experience in translating technical details into a non technical level when explaining and presenting to stakeholders. Proven experience in analysing complex information, synthesising input from multiple stakeholders, and translating functional and technical solution design details into structured coherent documentation. System and process modelling and re engineering Experience of producing and critiquing data/workflow diagrams and wireframes Understanding of design thinking and customer experience analysis including journey mapping Collaboration and facilitation skills to work effectively with a broad range of both internal and external stakeholders, running various sessions and posing the right questions to gather requirements and feedback on solution design Understanding of data privacy and GDPR regulation and legislation Attention to detail and proactiveness with forward planning, enabling issues to be identified, coupled with thoroughness and a determination to resolve them Ability to produce excellent quality written documentation to support your work, report on findings and present to stakeholders when required Experience of prioritising tasks and managing deadlines, proactive and delivery focused Exposure to project management processes for agile and waterfall projects Data analysis and modelling skills to investigate issues and identify impacts (Excel/SQL/Tableau) is beneficial Strong adaptable communication and presentation skills tailored to support a diverse range of stakeholders About Rail Delivery Group Rail plays an ever more crucial role in Britain. Our aim is to create a railway that delivers real improvements in customer experience, which drives growth in both the number of customers and the number of journeys and allows us to create a simpler and better railway. Our purpose is to create a simpler, better railway for everyone in Britain. We will deliver this by working collaboratively across the industry to design the future of customers' rail experience as well as how the industry operates behind the scenes. We deliver change to existing elements of the railway but also through new activities and campaigns; through our management of services which are delivered to customers and to industry partners; and by joining up the industry's decision making, bringing together key stakeholders with the right expertise to ensure we make the right decisions for customers and the whole railway. Our values, known as ASPIRE, are Accountability, Support, Partnership, Inclusive, Respect and Excellence. Our values form an integral part of our recruitment, performance and recognition processes. Why Work for RDG? We offer a highly competitive package, including: 75% off rail travel for personal and family use, plus international rail discounts. 30 Days annual leave (plus buy/sell options and additional leave for key life events). Season ticket loan for commuting costs. Enhanced family leave - 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave. Pension scheme - up to 11.58% employer contribution. Private medical insurance (Vitality PPP) including mental health and specialist care. Discounted gym membership and access to wellbeing programmes. Career Development & Progression You'll be part of a team driving innovation at a national scale, with the opportunity to influence long term ticketing strategy. This role provides real ownership, the chance to work with leading edge technologies and partners, and visibility at senior levels across the rail industry. You'll also gain wide exposure to transport and government stakeholders, opening up exciting development and progression opportunities within RDG. Apply Now & Shape the Future of UK Rail If you are interested in joining RDG as a Accessibility and Customer Experience Lead/ SME and shaping the future of digital ticketing, we'd love to hear from you! Click Apply now to start your application and be part of a team that is leading digital innovation in the rail industry. Please note that we are unable to consider applications from candidates who require visa sponsorship to work in the UK.