BLUE CROSS FOR PETS

Business Analyst - CRM Application Deadline: 27 July 2026 Department: Information Services Employment Type: Fixed Term - Full Time Location: Burford Reporting To: CRM Project Manager Compensation: £36,500 - £42,000 / year Description Contract: 35 hours per week, 12 month fixed term contract Salary: £36,500 - £42,000 Location: Burford, Oxfordshire (hybrid working, minimum two days per week in the office). Closing date: Sunday 26th July 2026 We are recruiting for a Business Analyst who loves connecting people, processes, and technology. At Blue Cross, our Information Services Directorate is on a mission to deliver solutions that keep our vital services running smoothly. We are looking for an engaging Business Analyst to act as the bridge between our technical environments and our operational teams. More about the role Blue Cross has a significant technology programme, called Central Platform, that is based on Microsoft Dynamics CRM. It includes an active project to develop a new operational system for our Rehoming and Fostering Services. As the lead Business Analyst, your role will be involved in all stages of the project lifecycle from the elicitation of requirements all the way through to user acceptance testing, implementation and service transition. You will work collaboratively with the Blue Cross teams identifying short and long term needs, defining clear needs, working alongside our technical teams and external delivery partners to translate business requirements into solution designs that are user-friendly. Beyond the technology and data, you will champion the human side of change. This includes undertaking impact analysis, supporting go live readiness, and contributing to training materials and user guidance to ensure the successful adoption of new systems across Blue Cross. This is a 12 month fixed term contract based at our Burford office. This is a hybrid role and you must be able to work from Burford twice a week. About you You are a highly analytical and structured thinker who genuinely enjoys breaking down complex problems into clear, actionable requirements. You are an excellent communicator, with a proven ability to translate complex concepts into accessible, meaningful language for non technical audiences. You navigate risks, dependencies and shifting priorities with strong judgment and a proactive, self motivated approach. You also bring a solid foundation in CRM systems, ideally with Microsoft Dynamics 365. Building trusted, collaborative relationships is something you should be great at. You are completely comfortable engaging with stakeholders at all levels, including senior leaders and operational teams, and you know how to constructively challenge and influence decision making to get the best possible outcomes. Above all, you operate with a high degree of professionalism, discretion, and compliance. You will be confident working with third party developers as a key part of the role involves working with our partners throughout the project lifecycle. Essential Qualifications, Skills, and Experience Proven experience in business analysis across systems, processes or organisational change, exploring business scenarios to define recommendations for process definition and improvement. Strong requirements elicitation managing business and functional requirements through the entire delivery lifecycle. Experience working with CRM systems, ideally Microsoft Dynamics 365. Experience delivering CRM implementations, enhancements or transformation initiatives. Experience of process design and modelling. Ability to translate business needs into structured requirements and specifications. Strong stakeholder management and communication skills. Experience supporting solution design, testing and validation activities. Analytical thinking and problem solving capability. Understanding of change impacts and supporting adoption. Ability to demonstrate, understand and apply Blue Cross values. Desirable Qualifications, Skills, and Experience Microsoft Dynamics certification. Understanding of CRM data structures, processes and integrations. Experience with digital platforms, websites or marketing technologies. BCS Business Analysis qualification or equivalent. Experience working within a not for profit. Blue Cross benefits Our generous benefits package includes: Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays). Programmes for physical and mental wellbeing support. Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family. Health cash plan. Unlimited access to an employee assistance programme. Pension scheme with enhanced employer contribution. Professional fees paid with Continuing Professional Development and personal development support. Life assurance. 20% discount on Pet Plan pet insurance. Enhanced family friendly policies. Recognition scheme. Annual volunteer days. Charity worker discounts across a variety of retailers.

Business Analyst - CRM Application Deadline: 27 July 2026 Department: Information Services Employment Type: Fixed Term - Full Time Location: Burford Reporting To: CRM Project Manager Compensation: £36,500 - £42,000 / year Description Contract: 35 hours per week, 12 month fixed term contract Salary: £36,500 - £42,000 Location: Burford, Oxfordshire (hybrid working, minimum two days per week in the office). Closing date: Sunday 26th July 2026 We are recruiting for a Business Analyst who loves connecting people, processes, and technology. At Blue Cross, our Information Services Directorate is on a mission to deliver solutions that keep our vital services running smoothly. We are looking for an engaging Business Analyst to act as the bridge between our technical environments and our operational teams. More about the role Blue Cross has a significant technology programme, called Central Platform, that is based on Microsoft Dynamics CRM. It includes an active project to develop a new operational system for our Rehoming and Fostering Services. As the lead Business Analyst, your role will be involved in all stages of the project lifecycle from the elicitation of requirements all the way through to user acceptance testing, implementation and service transition. You will work collaboratively with the Blue Cross teams identifying short and long term needs, defining clear needs, working alongside our technical teams and external delivery partners to translate business requirements into solution designs that are user-friendly. Beyond the technology and data, you will champion the human side of change. This includes undertaking impact analysis, supporting go live readiness, and contributing to training materials and user guidance to ensure the successful adoption of new systems across Blue Cross. This is a 12 month fixed term contract based at our Burford office. This is a hybrid role and you must be able to work from Burford twice a week. About you You are a highly analytical and structured thinker who genuinely enjoys breaking down complex problems into clear, actionable requirements. You are an excellent communicator, with a proven ability to translate complex concepts into accessible, meaningful language for non technical audiences. You navigate risks, dependencies and shifting priorities with strong judgment and a proactive, self motivated approach. You also bring a solid foundation in CRM systems, ideally with Microsoft Dynamics 365. Building trusted, collaborative relationships is something you should be great at. You are completely comfortable engaging with stakeholders at all levels, including senior leaders and operational teams, and you know how to constructively challenge and influence decision making to get the best possible outcomes. Above all, you operate with a high degree of professionalism, discretion, and compliance. You will be confident working with third party developers as a key part of the role involves working with our partners throughout the project lifecycle. Essential Qualifications, Skills, and Experience Proven experience in business analysis across systems, processes or organisational change, exploring business scenarios to define recommendations for process definition and improvement. Strong requirements elicitation managing business and functional requirements through the entire delivery lifecycle. Experience working with CRM systems, ideally Microsoft Dynamics 365. Experience delivering CRM implementations, enhancements or transformation initiatives. Experience of process design and modelling. Ability to translate business needs into structured requirements and specifications. Strong stakeholder management and communication skills. Experience supporting solution design, testing and validation activities. Analytical thinking and problem solving capability. Understanding of change impacts and supporting adoption. Ability to demonstrate, understand and apply Blue Cross values. Desirable Qualifications, Skills, and Experience Microsoft Dynamics certification. Understanding of CRM data structures, processes and integrations. Experience with digital platforms, websites or marketing technologies. BCS Business Analysis qualification or equivalent. Experience working within a not for profit. Blue Cross benefits Our generous benefits package includes: Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays). Programmes for physical and mental wellbeing support. Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family. Health cash plan. Unlimited access to an employee assistance programme. Pension scheme with enhanced employer contribution. Professional fees paid with Continuing Professional Development and personal development support. Life assurance. 20% discount on Pet Plan pet insurance. Enhanced family friendly policies. Recognition scheme. Annual volunteer days. Charity worker discounts across a variety of retailers.

Product Owner - Microsoft Dynamics 365 Application Deadline: 17 July 2026 Department: Information Services Employment Type: Permanent Location: Burford Reporting To: Chief Information Officer Compensation: £45,860 - £53,000 / year Description Contract: Permanent, full time Salary: £45,860 - £53,000 per annum Location: Hybrid, based in Burford with a minimum of two days per week in the office, with opportunities to spend time at our London office Closing date: Friday 17th July 2026 Interview date: TBC We are looking for a Product Owner, Microsoft Dynamics 365 to play a central role in shaping how we use Dynamics across Blue Cross. Siting within our Information Services directorate, this role will act as the bridge between business teams, Information Services colleagues, and Microsoft implementation partners, helping to ensure the platform continues to evolve in a way that supports our work for pets and the people who love them. More about the role As Product Owner for Microsoft Dynamics 365 CRM, you will lead the development and ongoing improvement of the platform across the charity. You will work closely with colleagues across different teams to understand their needs, translate these into clear requirements, and ensure the system delivers real value for the organisation. You will own and prioritise the product backlog, shape the roadmap for the platform, and collaborate with internal teams and external partners to deliver enhancements, improvements and fixes. Alongside this, you will play a key role in driving user adoption, establishing best practice for CRM use and data quality, and helping teams move away from siloed systems and spreadsheet driven processes. This is a highly collaborative role that combines product ownership, stakeholder engagement and hands on configuration. You will work with colleagues across the organisation to ensure Dynamics 365 continues to evolve and support better ways of working, improved data insight and stronger organisational impact. About you You will bring strong experience of Microsoft Dynamics 365 CRM, along with the ability to translate complex business needs into practical system solutions. Analytical and confident with technology, you will have experience managing product backlogs and delivering system improvements within an Agile or DevOps environment. You will also be comfortable working across teams, engaging stakeholders at different levels and supporting colleagues to adopt new systems and processes. With strong influencing and facilitation skills, you will be able to build relationships, lead change and work collaboratively with internal teams and external partners to deliver improvements that make a real difference. Essential Qualifications, Skills, and Experience Strong functional experience with Microsoft Dynamics 365, particularly CRM or Sales modules Proven experience owning or leading a CRM platform from a product, functional or solution perspective Experience managing product backlogs and translating business requirements into user stories or functional specifications Demonstrated success driving user adoption, improving data quality and influencing behaviour change Experience working with external delivery partners and internal technical teams in an Agile or DevOps environment Confidence engaging senior stakeholders and influencing ways of working Ability to consistently demonstrate Blue Cross values of compassion, courage and inclusivity Desirable Qualifications, Skills, and Experience Experience rolling out CRM platforms across multiple business units or complex organisations Familiarity with the wider Microsoft ecosystem including Dataverse, Power Platform and integrations Experience working within professional services, advisory or complex stakeholder environments Awareness of wider Dynamics environments and Microsoft technologies How to apply Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response. Blue Cross benefits Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes: Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays) Programmes for physical and mental wellbeing support Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family Health cash plan Unlimited access to an employee assistance programme Pension scheme with enhanced employer contribution Professional fees paid with Continuing Professional Development and personal development support Life assurance 20% discount on Pet Plan pet insurance Enhanced family friendly policies Recognition scheme Annual volunteer days Charity worker discounts across a variety of retailers To read more about the benefits Blue Cross has to offer, please read the why work for us page on our website.

Blue Cross For Pets is seeking a Product Owner for Microsoft Dynamics 365 to lead the platform's development and improvement, ensuring it meets the needs of the organisation. This hybrid position, based in Burford, requires collaboration across teams and engaging with stakeholders to enhance user adoption and system efficiency. Strong functional experience with Dynamics 365 and excellent communication skills are essential. The role offers a competitive salary and a range of generous benefits focused on employee wellbeing and professional development.

Product Owner - Microsoft Dynamics 365 Application Deadline: 17 July 2026 Department: Information Services Employment Type: Permanent Location: Burford Reporting To: Chief Information Officer Compensation: £45,860 - £53,000 / year Description Contract: Permanent, full time Salary: £45,860 - £53,000 per annum Location: Hybrid, based in Burford with a minimum of two days per week in the office, with opportunities to spend time at our London office Closing date: Friday 17th July 2026 Interview date: TBC We are looking for a Product Owner, Microsoft Dynamics 365 to play a central role in shaping how we use Dynamics across Blue Cross. Siting within our Information Services directorate, this role will act as the bridge between business teams, Information Services colleagues, and Microsoft implementation partners, helping to ensure the platform continues to evolve in a way that supports our work for pets and the people who love them. More about the role As Product Owner for Microsoft Dynamics 365 CRM, you will lead the development and ongoing improvement of the platform across the charity. You will work closely with colleagues across different teams to understand their needs, translate these into clear requirements, and ensure the system delivers real value for the organisation. You will own and prioritise the product backlog, shape the roadmap for the platform, and collaborate with internal teams and external partners to deliver enhancements, improvements and fixes. Alongside this, you will play a key role in driving user adoption, establishing best practice for CRM use and data quality, and helping teams move away from siloed systems and spreadsheet driven processes. This is a highly collaborative role that combines product ownership, stakeholder engagement and hands on configuration. You will work with colleagues across the organisation to ensure Dynamics 365 continues to evolve and support better ways of working, improved data insight and stronger organisational impact. About you You will bring strong experience of Microsoft Dynamics 365 CRM, along with the ability to translate complex business needs into practical system solutions. Analytical and confident with technology, you will have experience managing product backlogs and delivering system improvements within an Agile or DevOps environment. You will also be comfortable working across teams, engaging stakeholders at different levels and supporting colleagues to adopt new systems and processes. With strong influencing and facilitation skills, you will be able to build relationships, lead change and work collaboratively with internal teams and external partners to deliver improvements that make a real difference. Essential Qualifications, Skills, and Experience Strong functional experience with Microsoft Dynamics 365, particularly CRM or Sales modules Proven experience owning or leading a CRM platform from a product, functional or solution perspective Experience managing product backlogs and translating business requirements into user stories or functional specifications Demonstrated success driving user adoption, improving data quality and influencing behaviour change Experience working with external delivery partners and internal technical teams in an Agile or DevOps environment Confidence engaging senior stakeholders and influencing ways of working Ability to consistently demonstrate Blue Cross values of compassion, courage and inclusivity Desirable Qualifications, Skills, and Experience Experience rolling out CRM platforms across multiple business units or complex organisations Familiarity with the wider Microsoft ecosystem including Dataverse, Power Platform and integrations Experience working within professional services, advisory or complex stakeholder environments Awareness of wider Dynamics environments and Microsoft technologies How to apply Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response. Blue Cross benefits Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes: Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays) Programmes for physical and mental wellbeing support Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family Health cash plan Unlimited access to an employee assistance programme Pension scheme with enhanced employer contribution Professional fees paid with Continuing Professional Development and personal development support Life assurance 20% discount on Pet Plan pet insurance Enhanced family friendly policies Recognition scheme Annual volunteer days Charity worker discounts across a variety of retailers To read more about the benefits Blue Cross has to offer, please read the why work for us page on our website.

Blue Cross For Pets is seeking a Product Owner for Microsoft Dynamics 365 to shape the platform's use within the organization. Your role will bridge business teams, Information Services colleagues, and external partners to ensure that Dynamics evolves to enhance our mission for pets and their owners. This position requires strong experience with Dynamics 365 CRM and proven skills in stakeholder engagement, product backlog management, and driving user adoption. You will work in a hybrid setting, spending two days a week in Burford and occasionally in London.