Imperial London Hotels

ICT Assistant Project Manager Imperial London Hotels Group Royal National 40 Hours - £45,000.00 + Benefits About Imperial London Hotels Are you passionate about leveraging technology to transform the hospitality industry? Do you thrive in solving complex challenges with innovative IT solutions? Are you ready to lead impactful projects that enhance guest experiences and operational efficiency? If so, we want you to join our dynamic IT team at Imperial London Hotels! Based at our vibrant office near Russell Square, you'll play a pivotal role in driving technology projects that power our family-run hotel group, renowned for its 185-year legacy of excellence. As an ICT Assistant Project Manager, you'll collaborate with cross-functional teams, manage stakeholder relationships, and deliver cutting-edge IT solutions to support our seven Bloomsbury-based hotels. This is your chance to lead transformative projects, from cloud infrastructure to guest-facing digital platforms, in a fast-paced and rewarding environment. Why Join Us? Technology-Driven Excellence : Our hotels rely on seamless IT systems to deliver exceptional guest experiences. You'll be at the heart of ensuring robust, reliable technology that empowers our teams. Dynamic and Collaborative Environment : Work across our closely located hotels, tackling diverse challenges and making a tangible impact every day. Innovate with Purpose : Join a company that blends tradition with innovation, offering you the opportunity to shape the future of hospitality through technology. Career Growth : With access to training, certifications, and a supportive team, you'll have the tools to grow your expertise and career. What You'll Do As the ICT Assistant Project Manager, you'll support the Technical Project Lead in delivering high-impact IT projects across our hospitality operations. Your role will combine technical expertise, leadership, and a customer-centric approach to ensure successful project outcomes. Key Responsibilities: Support the planning, execution, and delivery of IT projects, including Property Management Systems (PMS), Point of Sale (POS), CRM, mobile apps, and smart room technologies. Collaborate with stakeholders (e.g., operations, front office, F&B, marketing) to define project goals and technical requirements. Assist in managing project timelines, budgets, and deliverables, ensuring alignment with business objectives. Coordinate with vendors and external partners for system deployments, upgrades, and maintenance. Ensure compliance with data privacy regulations (e.g., GDPR) and cybersecurity standards. Provide technical support, troubleshoot issues, and maintain systems, including 24/7 on-call coverage when required. Develop and maintain system support documentation, procedures, and metrics to drive continuous improvement. Act as a proactive consultant to IT management and operations teams, identifying opportunities to optimize technology use. Mentor and train hotel IT staff and business users on new systems and processes. Stay ahead of industry trends, evaluating and implementing technologies that support business goals. Build strong inter-departmental relationships to ensure seamless IT support and project delivery. Other Duties: Actively participate in team meetings to enhance ICT service delivery. Support ad hoc departmental and hotel-wide initiatives aligned with Imperial London Hotels' standards. Uphold departmental SOPs and brand standards in all activities. What We're Looking For Essential Skills: Proven experience (3+ years) in IT support or project coordination, ideally in hospitality or a fast-paced environment. Strong technical knowledge of hardware, software, and network troubleshooting. Excellent problem-solving and organizational skills. Clear and confident communication, with the ability to explain technical concepts to non-technical stakeholders. Proactive, adaptable, and able to thrive in a dynamic environment. Desirable Skills: 5+ years of experience in technical project management or ICT leadership roles. In-depth knowledge of ICT systems, including cloud platforms (e.g., Azure, AWS), networks, and enterprise applications. Familiarity with project management methodologies (e.g., Agile, PRINCE2, PMI). Experience managing vendor relationships and multiple projects simultaneously. Relevant certifications (e.g., PMP, PRINCE2, ITIL, Agile/Scrum) are highly desirable. Bachelor's degree in Computer Science, IT, Engineering, or a related field. What's in it for you 28 days holiday, increasing with length of service up to 33 days (including bank holidays) Access to ILH Training Academy programmes, apprenticeships and supported study scheme Access to Holiday Purchase Scheme Complimentary uniform dry-cleaning. Discounted dry-cleaning on personal items. Access to an interest-free Season Ticket Loan or Travelcard Loan Team member flat rate discount & 50% discount to friends and family at any of our hotels 50% discount at ILH's nine food and beverage outlets Access to coffee and beverage discounts at Blooms Café - £1.50 per beverage Access to an employee funded Health Cash Plan Access to local Bloomsbury London discounts e.g. bowling and restaurant outlets Access to Early Pay - instantly access a portion of the pay you've already earned Access to shopping discounts across several high-street brands and online retailers Access to salary sacrifice schemes e.g. nursery care, cycle to work & technology Access to mental health first aiders support & well-being support Access to our Employee Assistance Programme by Hospitality Action You can explore additional benefits here.