White Stuff
Manchester, Lancashire
Please note this is a 37.5 hour contract and some weekend work will be required WHO WE ARE White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed inhouse), intricate details, and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We're sociable, talented and likeminded and we're not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels. WHO YOU ARE You'll be passionate about Retail and Fashion. You'll have experience driving commercial success across shops and influencing teams. You'll inspire others with your passion and expertise. You will be your true self and bring out the best in others too. PRIMARY OBJECTIVE OF THE JOB This is a mini Area Manager role and covers 11 store locations within the North Central area. The stores you will be working across are: Beverly Buxton Gainsborough Browns Harrogate Ilkley Lincoln Louth Manchester Newark Lytham Northallerton Your focus will be on delivering business objectives and achieving budgeted sales by managing a Cluster of shops. You'll regularly visit, mentor, and lead each shop within your Cluster and hold accountability for their success. You will report to the Regional Manager and work alongside them to maximise shop and regional results by driving KPI performance, customer experience, brand values, and culture alongside people management. WHAT YOU'LL BE DOING Leadership Inspire, motivate and engage the teams within your Cluster and proactively manage their performance. Role model our brand values and behaviours and lead by example, including progressing your own personal development. Identify and manage risks through actions plans and the implementation of change and improvements. Support the Regional Manager to deliver retail strategy and achieve business objectives by holding ownership for Cluster targets. Promote an open and supportive culture within your Cluster, actively encouraging innovation and feedback. Work alongside Head Office, Retail, Distribution Centre, and Customer Care stakeholders to ensure alignment and meet business needs. Communicate strategy, objectives and plans as appropriate, cascade updates to ensure teams hold the necessary knowledge, and report progress upwards. Commercial Ensure the shops within your Cluster are maximising their individual profit opportunities. Use commercial acumen to make decisions and drive Cluster performance. Report feedback and data to Head Office to influence processes and decision-making. Monitor and review data, implementing measures and actions to increase success. Oversee payroll and productivity for your Cluster, supporting Shop Managers to maximise their Pay to Sales. Oversee shop shrinkage and stock loss to ensure shops meet business targets, and action as improvement is needed. Strategically monitor competitor presence and actions within your cluster, and identify new shop opportunities including marketing, brand engagement, events, and new locations. People Hold strong and professional relationships with the Shop Managers within your Cluster, including regular shop visits and guidance. Oversee recruitment for your Cluster, ensuring that vacancies are filled effectively in line with our brand values. Engage with talent management throughout your Cluster shops. Recognise and reward high or outstanding performance, while building action plans and providing support for underperformance. Work with individual Shop Managers to support their continuous learning and development. Support Shop Managers in identifying and resolving team training needs. Maintain an understanding of wellbeing across your Cluster, coaching Shop Managers to proactively support their team members and advising in specific cases. Collaborate with the People Team and Shop Managers to resolve any performance, conduct, or absence cases. Shop Operations Hold accountability for the customer experience across your Cluster. Act as brand ambassador our pillars (Be Friendly, Be Valuable, Be Inspiring) and ensure your teams represent these throughout the Customer Journey. Lead a multichannel strategy across your Cluster which results in strong KPIs for endless aisle orders, tagging, sign-ups, and opt-in conversion. Oversee the processes, VM standards, security, Health and Safety, employment law, housekeeping within your Cluster shops, offering guidance and direction as required to meet brand standards. Oversee Visual Merchandising within your Cluster to ensure product layouts are maximising shop sales opportunities. Provide feedback and guidance on floor moves, promotions, product launches, and windows to ensure they represent guidelines. Act as representative, sharing best practice and feedback to your Regional Manager and the VM team. Review operational processes within your cluster shops to maximise efficiencies. Communicate changes and improvements across the business for sharing of best practice and consistency. Doing Good Stuff Living our Values, making sure these are alive in the shop. Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions. Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team. WHAT WE'LL OFFER YOU As a Cluster Manager at White Stuff you will be entitled to an array of great benefits, some of which include: Quarterly bonus opportunity Up to 25 days holiday per annum plus bank holidays 2 extra (paid!) days off per year to volunteer in the local community 50% discount and uniform allowance BUPA Dental Insurance Healthcare cash plan and Life Assurance Interest free season ticket loan Pension Contribution We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
Please note this is a 37.5 hour contract and some weekend work will be required WHO WE ARE White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed inhouse), intricate details, and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We're sociable, talented and likeminded and we're not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels. WHO YOU ARE You'll be passionate about Retail and Fashion. You'll have experience driving commercial success across shops and influencing teams. You'll inspire others with your passion and expertise. You will be your true self and bring out the best in others too. PRIMARY OBJECTIVE OF THE JOB This is a mini Area Manager role and covers 11 store locations within the North Central area. The stores you will be working across are: Beverly Buxton Gainsborough Browns Harrogate Ilkley Lincoln Louth Manchester Newark Lytham Northallerton Your focus will be on delivering business objectives and achieving budgeted sales by managing a Cluster of shops. You'll regularly visit, mentor, and lead each shop within your Cluster and hold accountability for their success. You will report to the Regional Manager and work alongside them to maximise shop and regional results by driving KPI performance, customer experience, brand values, and culture alongside people management. WHAT YOU'LL BE DOING Leadership Inspire, motivate and engage the teams within your Cluster and proactively manage their performance. Role model our brand values and behaviours and lead by example, including progressing your own personal development. Identify and manage risks through actions plans and the implementation of change and improvements. Support the Regional Manager to deliver retail strategy and achieve business objectives by holding ownership for Cluster targets. Promote an open and supportive culture within your Cluster, actively encouraging innovation and feedback. Work alongside Head Office, Retail, Distribution Centre, and Customer Care stakeholders to ensure alignment and meet business needs. Communicate strategy, objectives and plans as appropriate, cascade updates to ensure teams hold the necessary knowledge, and report progress upwards. Commercial Ensure the shops within your Cluster are maximising their individual profit opportunities. Use commercial acumen to make decisions and drive Cluster performance. Report feedback and data to Head Office to influence processes and decision-making. Monitor and review data, implementing measures and actions to increase success. Oversee payroll and productivity for your Cluster, supporting Shop Managers to maximise their Pay to Sales. Oversee shop shrinkage and stock loss to ensure shops meet business targets, and action as improvement is needed. Strategically monitor competitor presence and actions within your cluster, and identify new shop opportunities including marketing, brand engagement, events, and new locations. People Hold strong and professional relationships with the Shop Managers within your Cluster, including regular shop visits and guidance. Oversee recruitment for your Cluster, ensuring that vacancies are filled effectively in line with our brand values. Engage with talent management throughout your Cluster shops. Recognise and reward high or outstanding performance, while building action plans and providing support for underperformance. Work with individual Shop Managers to support their continuous learning and development. Support Shop Managers in identifying and resolving team training needs. Maintain an understanding of wellbeing across your Cluster, coaching Shop Managers to proactively support their team members and advising in specific cases. Collaborate with the People Team and Shop Managers to resolve any performance, conduct, or absence cases. Shop Operations Hold accountability for the customer experience across your Cluster. Act as brand ambassador our pillars (Be Friendly, Be Valuable, Be Inspiring) and ensure your teams represent these throughout the Customer Journey. Lead a multichannel strategy across your Cluster which results in strong KPIs for endless aisle orders, tagging, sign-ups, and opt-in conversion. Oversee the processes, VM standards, security, Health and Safety, employment law, housekeeping within your Cluster shops, offering guidance and direction as required to meet brand standards. Oversee Visual Merchandising within your Cluster to ensure product layouts are maximising shop sales opportunities. Provide feedback and guidance on floor moves, promotions, product launches, and windows to ensure they represent guidelines. Act as representative, sharing best practice and feedback to your Regional Manager and the VM team. Review operational processes within your cluster shops to maximise efficiencies. Communicate changes and improvements across the business for sharing of best practice and consistency. Doing Good Stuff Living our Values, making sure these are alive in the shop. Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions. Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team. WHAT WE'LL OFFER YOU As a Cluster Manager at White Stuff you will be entitled to an array of great benefits, some of which include: Quarterly bonus opportunity Up to 25 days holiday per annum plus bank holidays 2 extra (paid!) days off per year to volunteer in the local community 50% discount and uniform allowance BUPA Dental Insurance Healthcare cash plan and Life Assurance Interest free season ticket loan Pension Contribution We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
White Stuff
Who we are: White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We're sociable, talented and like minded and we're not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels. Who you are: Educated to degree level or equivalent, ideally in Business, Merchandising or Fashion Retail. Ideally 2-3 years experience in a multi-channel business that includes wholesale Strong numerical capability, accurate with good attention to detail Strong Excel and MS Office skills Proven analytical and problem solving skills Ability to proactively manage workload, prioritising when necessary Excellent written and verbal communication essential Strong team working skills, able to build positive cross-functional relationships Lots of initiative and good decision-making skills Candidate should be keen in progress their career in a growing company Information completed to high level of accuracy Primary objective of the job: To efficiently and accurately execute the end-to-end operational activities of the wholesale channel, ensuring that all business needs are met and that our customers and partners receive a first-class service and experience. What you'll be doing: Onboarding new customers and ensuring timely set up with finance team Send in accordance with business policy, order confirmations to customers/partners Liaise with Customers & DC on any special outbound requirements including booking in deliveries Provide data enrichment to key customers POS management for new customers & service POS demands in season Create, manage and update delivery schedules for customers/partners Manage customers PO's and agree extensions where required Run weekly reports for your assigned territory detailing KPIs on delivery status Allocate and manage in season orders Implement end of season order changes (replacements, cancellations) Actioning returns ; providing authorisation codes for DC receipt to ensuring credit worksheet is updated Track returns to ensure these are processed in a timely manner General Customer Service Tasks Support sales team during the sales campaigns Liaise with Merchandising team to review Wholesale fulfilment tracker & support with delegation of tasks to the MAA team Track intake daily & monitor launch position Timely allocation of stock in line with launch targets Manage workflow from allocation to pick & pack at the DC What we will offer you: As a Wholesale Coordinator at White Stuff you will be entitled to an array of great benefits, some of which include: Quarterly/Annual bonus opportunity Up to 25 days holiday per annum plus any bank holidays. 2 extra (paid!) days off per year to volunteer in the local community 50% discount Subsidised BUPA Dental Insurance Healthcare cash plan and Life Assurance Interest free season ticket loan Pension Contribution We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
Who we are: White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We're sociable, talented and like minded and we're not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels. Who you are: Educated to degree level or equivalent, ideally in Business, Merchandising or Fashion Retail. Ideally 2-3 years experience in a multi-channel business that includes wholesale Strong numerical capability, accurate with good attention to detail Strong Excel and MS Office skills Proven analytical and problem solving skills Ability to proactively manage workload, prioritising when necessary Excellent written and verbal communication essential Strong team working skills, able to build positive cross-functional relationships Lots of initiative and good decision-making skills Candidate should be keen in progress their career in a growing company Information completed to high level of accuracy Primary objective of the job: To efficiently and accurately execute the end-to-end operational activities of the wholesale channel, ensuring that all business needs are met and that our customers and partners receive a first-class service and experience. What you'll be doing: Onboarding new customers and ensuring timely set up with finance team Send in accordance with business policy, order confirmations to customers/partners Liaise with Customers & DC on any special outbound requirements including booking in deliveries Provide data enrichment to key customers POS management for new customers & service POS demands in season Create, manage and update delivery schedules for customers/partners Manage customers PO's and agree extensions where required Run weekly reports for your assigned territory detailing KPIs on delivery status Allocate and manage in season orders Implement end of season order changes (replacements, cancellations) Actioning returns ; providing authorisation codes for DC receipt to ensuring credit worksheet is updated Track returns to ensure these are processed in a timely manner General Customer Service Tasks Support sales team during the sales campaigns Liaise with Merchandising team to review Wholesale fulfilment tracker & support with delegation of tasks to the MAA team Track intake daily & monitor launch position Timely allocation of stock in line with launch targets Manage workflow from allocation to pick & pack at the DC What we will offer you: As a Wholesale Coordinator at White Stuff you will be entitled to an array of great benefits, some of which include: Quarterly/Annual bonus opportunity Up to 25 days holiday per annum plus any bank holidays. 2 extra (paid!) days off per year to volunteer in the local community 50% discount Subsidised BUPA Dental Insurance Healthcare cash plan and Life Assurance Interest free season ticket loan Pension Contribution We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
