Commonwealth War Graves Commission

The Commonwealth War Graves Commission is looking for a leader in IT Service Delivery to oversee its IT services from Maidenhead, ensuring a reliable experience for all colleagues. You will manage the service desk, resolve complex incidents, and lead a small team while collaborating closely with both internal and external partners. With a contract type of 6 months FTC, full-time hours (37 hours per week), salary ranges from £40,000 to £50,000 per annum pro rata. The role offers flexible working arrangements and an inclusive environment focused on honoring the sacrifices of servicemembers.

Location: Maidenhead, with a minimum of 2 days a week in the office Contract Type: 6 month FTC Salary: £40 - £50k per annum, pro rata Hours: Full Time, 37 hours per week, Mon - Fri What you'll be doing You'll take the lead on how our IT services are delivered across the organisation, making sure colleagues get a reliable experience. You'll oversee our service desk, manage complex incidents, and keep everything running smoothly while looking for ways to improve service delivery. You'll work closely with internal teams and external providers to resolve issues quickly while keeping people informed. Alongsidethis, you'll lead and develop a small team, setting clear expectations and creating a positive, supportive environment. You'll collaborate with everyone to understand what people need, ensuring services evolve with demand and systems remain secure. What you need to have Experience leading an IT Service Delivery Confident managing third party suppliers Good understanding of service management frameworks (such as ITIL) Experience with Microsoft technologies, Active Directory and desktop environments A people focused leadership style Who we are The Commonwealth War Graves Commission is an organisation dedicated to honouring and caring for the graves and memorials of servicemembers who died in the two World Wars. The work of the commission is not only out on the field, but in our head office too, which contributes to the meaningful commemoration of those who made the ultimate sacrifice. What we offer 25 days annual leave, rising by 1 day per year of service up to a maximum of 30 1 privilege day, half day on Maundy Thursday, paid public holidays and paid time off between Christmas and New Year Flexible working arrangements Generous Pension Scheme, with CWGC contributing up to 10% Life Assurance Employee Assistance Programme Cycle To Work & Electric Vehicle schemes How to apply If you believe your skillsets align with this opportunity, we welcome your application. This role will close when we have received a reasonable number of suitable applications. We believe creating a diverse environment enriches our organisation and strengthens our mission, therefore we welcome applications from everybody. Join our inclusive environment where every individual is valued.

Location: Maidenhead, with a minimum of 2 days a week in the office Contract Type: 6 month FTC Salary: £40 - £50k per annum, pro rata Hours: Full Time, 37 hours per week, Mon - Fri What you'll be doing You'll take the lead on how our IT services are delivered across the organisation, making sure colleagues get a reliable experience. You'll oversee our service desk, manage complex incidents, and keep everything running smoothly while looking for ways to improve service delivery. You'll work closely with internal teams and external providers to resolve issues quickly while keeping people informed. Alongsidethis, you'll lead and develop a small team, setting clear expectations and creating a positive, supportive environment. You'll collaborate with everyone to understand what people need, ensuring services evolve with demand and systems remain secure. What you need to have Experience leading an IT Service Delivery Confident managing third party suppliers Good understanding of service management frameworks (such as ITIL) Experience with Microsoft technologies, Active Directory and desktop environments A people focused leadership style Who we are The Commonwealth War Graves Commission is an organisation dedicated to honouring and caring for the graves and memorials of servicemembers who died in the two World Wars. The work of the commission is not only out on the field, but in our head office too, which contributes to the meaningful commemoration of those who made the ultimate sacrifice. What we offer 25 days annual leave, rising by 1 day per year of service up to a maximum of 30 1 privilege day, half day on Maundy Thursday, paid public holidays and paid time off between Christmas and New Year Flexible working arrangements Generous Pension Scheme, with CWGC contributing up to 10% Life Assurance Employee Assistance Programme Cycle To Work & Electric Vehicle schemes How to apply If you believe your skillsets align with this opportunity, we welcome your application. This role will close when we have received a reasonable number of suitable applications. We believe creating a diverse environment enriches our organisation and strengthens our mission, therefore we welcome applications from everybody. Join our inclusive environment where every individual is valued.

The Commonwealth War Graves Commission is seeking a dedicated leader for their IT services in Maidenhead. This role involves overseeing service delivery, managing complex incidents, and leading a small team to ensure high-quality IT support across the organization. Ideal candidates will possess strong leadership skills, a comprehensive understanding of service management frameworks, and experience with Microsoft technologies. Additionally, the role offers a rich benefits package, including generous annual leave and a robust pension scheme.