Trident

Title: Technical Operations Manager Location: Brighton Driving Licence: A full UK driving licence is required Trident is a fast growing, value-led Managed Service Provider based in Brighton. We're known for delivering outstanding IT Services, driving innovation, and fostering a vibrant, people first culture. This is an excellent opportunity for a people manager with IT Infrastructure expertise to join our leadership team and help shape the future of IT service delivery. What We Offer: Up to 32 days' holiday plus bank holidays. 7,000+ hours of on-demand IT training. Bupa Employee Assistance Programme for you and your family. Cycle to Work scheme and tech discounts. Central Brighton office with social spaces. Your Role: Lead and develop a high-performing technical team. Oversee project delivery and resource planning. Drive service quality and operational efficiency. Anticipate requirements and proactively manage available capacity. Collaborate with sales and service teams. Ensure ISO compliance and high security standards. Contribute to strategic direction as part of the leadership team. What You'll Bring: 5+ years in leadership, 3+ in project/professional services. Excellent communication and client relationship skills. Strong time and task management, with adaptability. Proven line management of large teams - Having conducted performance reviews, workflow management etc. Technical knowledge of the MS stack - Windows OS, Windows Server, Active Directory, Exchange, VM-Ware. A passion for customer service and team development. Please note: The title listed here is for advertising purposes. Internally, the role will have a slightly different name that fits our company framework.