Site Reliability Engineer Our client, a leading global supplier for IT services requires a Site Reliability Engineer- Virtualisation SME based at their client's offices in London . You may be able to work some days remotely. This is a 1 year temporary contract to start ASAP. Day rate: Competitive market rate We are looking for a Site Reliability Engineer - Virtualisation SME with 10+ years of experience having excellent knowledge of ESX VMWare and/or Nutanix HCI and of container orchestration platforms such as Docker and Kubernetes: Key Responsibilities Responsible for the reliability and efficiency of virtualisation infrastructure through the delivery of common, repeatable tools and processes that greatly reduce the amount of toil the OS and DB Platform Operations team must perform Responsible for writing software to make the virtualisation infrastructure self-managing and self-service. Responsible for automation and continuous service improvement by developing Infrastructure as Code. Responsible for elimination of manual, repetitive, automatable, tactical tasks that are devoid from value. Responsible for availability, latency, performance, efficiency, change management, monitoring and capacity planning. Responsible for improving system performance, making effective use of resources, distributing load and reducing latency. Responsible for identifying SLO's (Service Level Objectives) that align the team to meet availability and latency objectives. Responsible for developing pro-active monitoring solutions that alert on symptoms and not just on outages. Responsible for performing detailed root cause analysis (RCA's) on incidents and outages to prevent future occurrence. Responsible for partnering with development teams to improve services via rigorous testing and release procedures. Responsible for actively sharing knowledge and best practices across the organisation. Responsible for identifying technical debt and partner with application teams to build remediation plans. Responsible for developing standard operational procedures and producing effective documentation. Responsible for analysing workloads and devising suitable cloud migration strategies where appropriate. Responsible for participating in on-call rotation, triaging and addressing production issues as they arise. Responsible for performing the OS Platform Operations function as and when required. Responsible for mentoring and developing less experienced SA's and SRE's. Responsible for identifying cost saving and optimisation opportunities within the customer business. Responsible for building strong relationships across the customer functions and business areas, underpinned by trust and the core values of the customer. Key Skills Essential: Excellent knowledge of ESX VMWare and/or Nutanix HCI. Excellent knowledge of Windows Server 2008/2012/2016/2019. Excellent knowledge of Windows OS tuning utilities and commands. Excellent knowledge of configuring Windows OS systems for optimal performance. Excellent knowledge of Windows clustering and high-availability solutions. Excellent knowledge of Microsoft Active Directory, LDAP and Kerberos. Excellent knowledge of TCP/IP Networking Protocols. Excellent knowledge of networking, storage, database and virtualization layers. Excellent knowledge of container orchestration platforms such as Docker and Kubernetes. Excellent knowledge of version control software such as GitHub and Subversion. Excellent knowledge of configuration management software such as Chef, Puppet, Ansible, Terraform and SaltStack. Excellent knowledge of "Infrastructure as Code" principles and practices. Excellent knowledge of continuous integration (CI) and continuous development (CD) principles and practices. Excellent knowledge of applications development using Agile, and DevOps best practices. Excellent knowledge of operating system security and auditing methods. Excellent knowledge of security hardening principles in line with CIS industry benchmarks. Excellent knowledge of data security governance and regulations such as GDPR and SOX. Excellent knowledge of cloud computing - IaaS, PaaS and SaaS offerings across Azure, AWS, GCP and Oracle. Desirable: Good working knowledge of RedHat Enterprise Linux (6.x, 7.x, 8.x) and Solaris (10.x and 11.x). Good working knowledge of Unix/Linux OS tuning utilities and commands. Good working knowledge of Unix/Linux system internals and Kernel tuning for optimal performance. Good working knowledge of Red Hat Satellite. Good working knowledge of Anti-Virus software such as McAfee and Sophos. Good working knowledge of Ivanti LANDESK and Symantec Altiris. Good working knowledge of ThinPrint and EquiTrack (Follow-Me Printing). Good working knowledge of Rubrik. Good working knowledge of EMC, HDS and Pure storage arrays. Good working knowledge of Dell PowerEdge, IBM xSeries and Cisco UCS hardware. Good working knowledge of EMC Networker, Data Domain and IBM Tivoli Storage Manager. Good working knowledge of Infoblox DNS. Good working knowledge of Icinga 2 and OpManager. Good working knowledge of IBM Tivoli and Netcool. Good working knowledge of GitHub, Subversion and TeamCity. Good working knowledge of BMC Control-M. Good working knowledge of CyberArk. Good working knowledge of Splunk and IBM QRadar. Good working knowledge of Qualys. Good working knowledge of SharePoint, JIRA and Confluence. Good working knowledge of ServiceNow and Serena Business Manager. Candidate Specifications Excellent communication and interpersonal skills Ability to handle pressure during outages and systematically resolve issues Excellent problem-solving skills Results driven, with a strong sense of accountability A proactive, motivated approach The ability to operate with urgency and prioritise work accordingly A structured and logical approach to work Attention to detail and accuracy Ability to perform well in a pressurised environment Ability to manage constructive conflict effectively The ability to manage large workloads and tight deadlines Able to communicate complex technical concepts to non-technical persons at all levels
Sep 23, 2022
Contractor
Site Reliability Engineer Our client, a leading global supplier for IT services requires a Site Reliability Engineer- Virtualisation SME based at their client's offices in London . You may be able to work some days remotely. This is a 1 year temporary contract to start ASAP. Day rate: Competitive market rate We are looking for a Site Reliability Engineer - Virtualisation SME with 10+ years of experience having excellent knowledge of ESX VMWare and/or Nutanix HCI and of container orchestration platforms such as Docker and Kubernetes: Key Responsibilities Responsible for the reliability and efficiency of virtualisation infrastructure through the delivery of common, repeatable tools and processes that greatly reduce the amount of toil the OS and DB Platform Operations team must perform Responsible for writing software to make the virtualisation infrastructure self-managing and self-service. Responsible for automation and continuous service improvement by developing Infrastructure as Code. Responsible for elimination of manual, repetitive, automatable, tactical tasks that are devoid from value. Responsible for availability, latency, performance, efficiency, change management, monitoring and capacity planning. Responsible for improving system performance, making effective use of resources, distributing load and reducing latency. Responsible for identifying SLO's (Service Level Objectives) that align the team to meet availability and latency objectives. Responsible for developing pro-active monitoring solutions that alert on symptoms and not just on outages. Responsible for performing detailed root cause analysis (RCA's) on incidents and outages to prevent future occurrence. Responsible for partnering with development teams to improve services via rigorous testing and release procedures. Responsible for actively sharing knowledge and best practices across the organisation. Responsible for identifying technical debt and partner with application teams to build remediation plans. Responsible for developing standard operational procedures and producing effective documentation. Responsible for analysing workloads and devising suitable cloud migration strategies where appropriate. Responsible for participating in on-call rotation, triaging and addressing production issues as they arise. Responsible for performing the OS Platform Operations function as and when required. Responsible for mentoring and developing less experienced SA's and SRE's. Responsible for identifying cost saving and optimisation opportunities within the customer business. Responsible for building strong relationships across the customer functions and business areas, underpinned by trust and the core values of the customer. Key Skills Essential: Excellent knowledge of ESX VMWare and/or Nutanix HCI. Excellent knowledge of Windows Server 2008/2012/2016/2019. Excellent knowledge of Windows OS tuning utilities and commands. Excellent knowledge of configuring Windows OS systems for optimal performance. Excellent knowledge of Windows clustering and high-availability solutions. Excellent knowledge of Microsoft Active Directory, LDAP and Kerberos. Excellent knowledge of TCP/IP Networking Protocols. Excellent knowledge of networking, storage, database and virtualization layers. Excellent knowledge of container orchestration platforms such as Docker and Kubernetes. Excellent knowledge of version control software such as GitHub and Subversion. Excellent knowledge of configuration management software such as Chef, Puppet, Ansible, Terraform and SaltStack. Excellent knowledge of "Infrastructure as Code" principles and practices. Excellent knowledge of continuous integration (CI) and continuous development (CD) principles and practices. Excellent knowledge of applications development using Agile, and DevOps best practices. Excellent knowledge of operating system security and auditing methods. Excellent knowledge of security hardening principles in line with CIS industry benchmarks. Excellent knowledge of data security governance and regulations such as GDPR and SOX. Excellent knowledge of cloud computing - IaaS, PaaS and SaaS offerings across Azure, AWS, GCP and Oracle. Desirable: Good working knowledge of RedHat Enterprise Linux (6.x, 7.x, 8.x) and Solaris (10.x and 11.x). Good working knowledge of Unix/Linux OS tuning utilities and commands. Good working knowledge of Unix/Linux system internals and Kernel tuning for optimal performance. Good working knowledge of Red Hat Satellite. Good working knowledge of Anti-Virus software such as McAfee and Sophos. Good working knowledge of Ivanti LANDESK and Symantec Altiris. Good working knowledge of ThinPrint and EquiTrack (Follow-Me Printing). Good working knowledge of Rubrik. Good working knowledge of EMC, HDS and Pure storage arrays. Good working knowledge of Dell PowerEdge, IBM xSeries and Cisco UCS hardware. Good working knowledge of EMC Networker, Data Domain and IBM Tivoli Storage Manager. Good working knowledge of Infoblox DNS. Good working knowledge of Icinga 2 and OpManager. Good working knowledge of IBM Tivoli and Netcool. Good working knowledge of GitHub, Subversion and TeamCity. Good working knowledge of BMC Control-M. Good working knowledge of CyberArk. Good working knowledge of Splunk and IBM QRadar. Good working knowledge of Qualys. Good working knowledge of SharePoint, JIRA and Confluence. Good working knowledge of ServiceNow and Serena Business Manager. Candidate Specifications Excellent communication and interpersonal skills Ability to handle pressure during outages and systematically resolve issues Excellent problem-solving skills Results driven, with a strong sense of accountability A proactive, motivated approach The ability to operate with urgency and prioritise work accordingly A structured and logical approach to work Attention to detail and accuracy Ability to perform well in a pressurised environment Ability to manage constructive conflict effectively The ability to manage large workloads and tight deadlines Able to communicate complex technical concepts to non-technical persons at all levels
Middleware Opentext Administrator Our client, a leading global supplier for IT services requires a Middleware Opentext Administrator to be based in their client's office in Edinburgh, UK. You may be able to work remotely until Covid abates. This is a 6-month temporary contract to start on 15th Nov 2021. Job Purpose Administration & Upkeep of Mainframe Platform Key Responsibilities/Key Requirements 8+ years of relevant experience. Good knowledge on Opentext platform ( Teamsite, Livesite & Open deploy) administration. Provide support during the production rollout and production issues. Experience with teamsite configuration such as teamsite server management, work with branches, MediaBin configuration and backup configuration. Good understanding on configuring and integrating TeamSite Servers with Proxy Servers. Knowledge about workflow management and monitoring. Work closely with developers and support various configuration such as server management, connector configuration, log management etc:- Knowledge on Jboss, WebSphere administration is an added advantage. Responsible for writing scripts on Shell and Perl. Acknowledge and resolve the incidents based on customer defined SLA. Client facing & Interpersonal skills. Experience working in Onsite/Offshore Experience
Nov 05, 2021
Contractor
Middleware Opentext Administrator Our client, a leading global supplier for IT services requires a Middleware Opentext Administrator to be based in their client's office in Edinburgh, UK. You may be able to work remotely until Covid abates. This is a 6-month temporary contract to start on 15th Nov 2021. Job Purpose Administration & Upkeep of Mainframe Platform Key Responsibilities/Key Requirements 8+ years of relevant experience. Good knowledge on Opentext platform ( Teamsite, Livesite & Open deploy) administration. Provide support during the production rollout and production issues. Experience with teamsite configuration such as teamsite server management, work with branches, MediaBin configuration and backup configuration. Good understanding on configuring and integrating TeamSite Servers with Proxy Servers. Knowledge about workflow management and monitoring. Work closely with developers and support various configuration such as server management, connector configuration, log management etc:- Knowledge on Jboss, WebSphere administration is an added advantage. Responsible for writing scripts on Shell and Perl. Acknowledge and resolve the incidents based on customer defined SLA. Client facing & Interpersonal skills. Experience working in Onsite/Offshore Experience
Senior Technology Communication Specialist Our client, a global supplier for IT services, requires an experienced Senior Technology Communication Specialist to join their team in their clients' office in Crawley. You can work remotely until Covid abates. This is a 12 month temporary contract (with possibility to extend), to start on 15th November. The right candidate should have good knowledge in Active Directory, Office 365 & Exchange administration and EUC security (Proxy, Anti-Virus, DLP, Authentication and Firewalls). Role Purpose: To support and maintain the clients' Global Voice Network & Associated Infrastructure, within agreed SLA's To manage the delivery of timely, cost effective Unified Communication services for a portfolio of UK business areas and overseas offices through collaboration with Technical Architects in conjunction with 3rd party vendors in the initial design, set-up and Service Delivery Managers in the maintenance and development of voice solutions To understand the technicalities, technical skills and terminologies of the Telecommunications and Unified Communications infrastructure on a global basis Key Responsibilities: Be the focal point for local users and team to ensure service is as expected and handle any escalations through to resolution Co-ordinate and line-manage local support ensuring appropriate support coverage for other remote sites Organise regular site visits to other remote locations as appropriate Ensure that incidents and service requests are being correctly prioritised and resolved within SLA's Participate in 1-2-1 and personal development reviews with members of the team Provide second line support in relation to incidents and service requests, adhering to ITIL process Ownership to resolution of any incidents, service requests or problems associated with the systems supported Deployment of Hardware & Software to the technical, customer focused, security procedures and standards Execution of scheduled monitoring checks Provide advice & resolution on the correct use of supported systems (either desk side or remotely) Provide Active Directory and exchange administration Mobile device administration Prioritise work based on business need, impact and timescales Develop a good understanding of how the clients' business works in order to respond appropriately to incidents and requests Supporting Microsoft Office, Office 365 Working with Commercial Off The Shelf (COTS), bespoke developed systems and Software as a Service (SaaS) Production and maintenance of technical and procedural documentation Provide creative solutions to complex technical challenges Provide support for desktop image in relation to DR & BCP capabilities Participate in an on-call rota service to provide out of hours support where necessary Working within the shift pattern required to provide support during core hours Working proactively and taking ownership of issues Travel to clients' UK locations to support projects/deployments as required Coach and develop EUC Support Specialists providing opportunities for career progression and personal growth Technology enhancements/new deployments Participate in training and development activities intended to build skills needed to improve service delivery and take on support of new systems and associated procedures Maintain a good knowledge level of current industry trends and developments Key Requirements: Minimum 5 year relevant experience Leadership of Technical teams Active Directory, Office 365 & Exchange administration Mobile Device Management tools Excellent knowledge of EUC security (Proxy, Anti-Virus, DLP, Authentication and Firewalls) OS and application patch management, security and stability Software packaging for new applications Experience of PC Networking & Patching Solid MS Windows 10 knowledge Good knowledge of Thin Client computing MS Office suite (Inc. Office 365) Apple Mac/Air watch/Casper experience beneficial Remote Assistance techniques Remote Access Client knowledge, eg Pulse Secure Citrix desktop & application delivery Expert knowledge of EUC hardware/software installation & diagnostics Good troubleshooting skills in relation to networking protocols DHCP/TCPIP/Wi-Fi protocols Experience of working with Service Management platforms, ideally Service Now Excellent verbal and written communication skills at both technical and non-technical levels 24X7 On call support Client facing role
Nov 05, 2021
Contractor
Senior Technology Communication Specialist Our client, a global supplier for IT services, requires an experienced Senior Technology Communication Specialist to join their team in their clients' office in Crawley. You can work remotely until Covid abates. This is a 12 month temporary contract (with possibility to extend), to start on 15th November. The right candidate should have good knowledge in Active Directory, Office 365 & Exchange administration and EUC security (Proxy, Anti-Virus, DLP, Authentication and Firewalls). Role Purpose: To support and maintain the clients' Global Voice Network & Associated Infrastructure, within agreed SLA's To manage the delivery of timely, cost effective Unified Communication services for a portfolio of UK business areas and overseas offices through collaboration with Technical Architects in conjunction with 3rd party vendors in the initial design, set-up and Service Delivery Managers in the maintenance and development of voice solutions To understand the technicalities, technical skills and terminologies of the Telecommunications and Unified Communications infrastructure on a global basis Key Responsibilities: Be the focal point for local users and team to ensure service is as expected and handle any escalations through to resolution Co-ordinate and line-manage local support ensuring appropriate support coverage for other remote sites Organise regular site visits to other remote locations as appropriate Ensure that incidents and service requests are being correctly prioritised and resolved within SLA's Participate in 1-2-1 and personal development reviews with members of the team Provide second line support in relation to incidents and service requests, adhering to ITIL process Ownership to resolution of any incidents, service requests or problems associated with the systems supported Deployment of Hardware & Software to the technical, customer focused, security procedures and standards Execution of scheduled monitoring checks Provide advice & resolution on the correct use of supported systems (either desk side or remotely) Provide Active Directory and exchange administration Mobile device administration Prioritise work based on business need, impact and timescales Develop a good understanding of how the clients' business works in order to respond appropriately to incidents and requests Supporting Microsoft Office, Office 365 Working with Commercial Off The Shelf (COTS), bespoke developed systems and Software as a Service (SaaS) Production and maintenance of technical and procedural documentation Provide creative solutions to complex technical challenges Provide support for desktop image in relation to DR & BCP capabilities Participate in an on-call rota service to provide out of hours support where necessary Working within the shift pattern required to provide support during core hours Working proactively and taking ownership of issues Travel to clients' UK locations to support projects/deployments as required Coach and develop EUC Support Specialists providing opportunities for career progression and personal growth Technology enhancements/new deployments Participate in training and development activities intended to build skills needed to improve service delivery and take on support of new systems and associated procedures Maintain a good knowledge level of current industry trends and developments Key Requirements: Minimum 5 year relevant experience Leadership of Technical teams Active Directory, Office 365 & Exchange administration Mobile Device Management tools Excellent knowledge of EUC security (Proxy, Anti-Virus, DLP, Authentication and Firewalls) OS and application patch management, security and stability Software packaging for new applications Experience of PC Networking & Patching Solid MS Windows 10 knowledge Good knowledge of Thin Client computing MS Office suite (Inc. Office 365) Apple Mac/Air watch/Casper experience beneficial Remote Assistance techniques Remote Access Client knowledge, eg Pulse Secure Citrix desktop & application delivery Expert knowledge of EUC hardware/software installation & diagnostics Good troubleshooting skills in relation to networking protocols DHCP/TCPIP/Wi-Fi protocols Experience of working with Service Management platforms, ideally Service Now Excellent verbal and written communication skills at both technical and non-technical levels 24X7 On call support Client facing role
Middleware Administrator Our client, a leading global supplier for IT services, requires a Middleware Administrator to be based in their client's office in Edinburgh, UK. You may be able to work remotely until covid abates. This is a 6-month temporary contract to start ASAP. Job Purpose and primary Objective: Administration & Upkeep of Middleware Platform Key Responsibilities/Key Requirements Strong working knowledge and administration experience in the following technology areas 8+ years of relevant experience. IBM MQ IBM WAS/WASND/WAS Liberty IBM Business Automation Workflow IBM IIB Opentext (Teamsite, Livesite, Opendeploy) IBM ODM IBM Portals IBM Content Manager Jboss EWS Jboss EAP Experience working in Onsite/Offshore
Nov 05, 2021
Contractor
Middleware Administrator Our client, a leading global supplier for IT services, requires a Middleware Administrator to be based in their client's office in Edinburgh, UK. You may be able to work remotely until covid abates. This is a 6-month temporary contract to start ASAP. Job Purpose and primary Objective: Administration & Upkeep of Middleware Platform Key Responsibilities/Key Requirements Strong working knowledge and administration experience in the following technology areas 8+ years of relevant experience. IBM MQ IBM WAS/WASND/WAS Liberty IBM Business Automation Workflow IBM IIB Opentext (Teamsite, Livesite, Opendeploy) IBM ODM IBM Portals IBM Content Manager Jboss EWS Jboss EAP Experience working in Onsite/Offshore
