Vantage Recruitment

IT Support Technician / 1st Line Helpdesk Evesham office based £25,000 - £27,000 per annum + Competitive Benefits, Monday - Friday, 9:00 - 5:00 Are you the person your friends and family call when their Wi-Fi drops or their laptop freezes? Whether you are a recent IT Graduate or a self-taught tech enthusiast looking for your first professional break, this IT Support Technician vacancy offers the perfect platform to launch your career. Or you may love IT and have been in a customer services role. What You'll Be Doing Forget being stuck on the phone all day. Our support is managed via email and face-to-face interaction. As our IT Support Assistant, you will be the hero on the ground: The First Contact: You will triage and resolve tech queries. Sometimes you will fix things remotely; other times you will head to a colleague's desk to solve the problem in person. Building the Tech: You will learn to build laptops from scratch, swap out hardware, and manage high-spec devices. System Mastery: You will get hands-on experience with Microsoft 365, Azure, Active Directory, and even our CRM (Dynamics). Your Voice Matters: You will join weekly project meetings. As the IT Support Technician, your ideas will be heard because if you see a process that could be improved, we want to hear about it. Why You'll Love It Growth is guaranteed: As the company expands across Europe, your role will too. Whether you eventually want to move into Infrastructure Development, 2nd Line Support, or Service Management, they will provide the roadmap to get you there. Supportive Culture: They are ambitious and professional, but also friendly and collaborative. They look after their people which is why so many employees stay for the long term. Who Are You? The company hires for attitude and train for skill. You might be an IT Graduate, or perhaps you are someone who has spent six months on a basic service desk and is ready for more responsibility. Or someone who loves IT, works in customer services and is looking for their first step into IT. As the IT Support Assistant, you will need: Excellent Communication: You will be talking to everyone from our warehouse team to the Managing Director. You must be approachable, professional, and patient. A Natural Curiosity: You should be someone who enjoys taking things apart to see how they work and experimenting with new software. A Desire to Develop: You do not need to know everything yet, but you must have a hunger to learn. If you have completed a basic IT course or an ITIL foundation, that would be a significant advantage. Working for a family-rooted business who are currently modernising our entire digital world and moving to the cloud and refreshing their infrastructure. If you have a logical mind, a passion for problem-solving, and a friendly approach, this IT Support Assistant role is the ideal next step for you. Apply now for a confidential conversation.

IT Support Technician, 1st / 2nd Line Helpdesk, £28k + bonus Monday to Friday - ***Car Essential due to location*** We are looking for a proactive experienced IT support technician with good excel skills to join a rapidly expanding and exciting company You will be responsible for assisting in the smooth running and manning of the Operations & IT Support Desk 09:00 - 17:30 Monday to Friday, delivering 1st line support to a constantly fast-growing remote user base (approx 200) So as the IT Support Technician what will you be doing ? Installing and configuring computer hardware, software, systems, networks, printers, scanners and other IT equipment Supporting users on both hardware and software applications Providing in person, telephone or online technical support across the company troublshooting, diagnosing and solving hardware and software issues Compiling patient result reports and sending out reports using excel on a daily basis Generating SMS messages through text messaging system or compiling Email messages, advising patients of their status to work Contacting laboritories, chasing outstanding results Administration of test result certificates Sending Patient Registration forms for electronic signature Providing ad-hoc specialist support for development projects So as the IT Support Technician what will you need to have ? Qualifications in IT would be preferable Knowledge of Azure Active Directory and Microsoft Office Admin Center is desired Experience with SQL is advantageous Proficiency in Windows and Microsoft Office 365 Educated to GCSE/A level or equivalent Experience in a similar role with customer/IT support Strong administration skills Good IT knowledge, computer/tech skills Experience with remote desktop applications and help desk software. Ability to change priorities quickly, and the capacity to handle multiple tasks in a fast-paced, fast growing business environment Although you will be based onsite at the Head Office in Windsor there may be a requirement to drive to other sites on occasion. If you would like to be considered for this role, please apply now