We are recruiting for our IT client that are looking for someone to assist their customer with IT queries, so if you like working with computers and enjoy helping people this role will be ideal. This is a fantastic opportunity for someone starting out in their IT career or possibly already working in a 1st line IT help desk support type role and want to join a company where they feel truly valued. Our client offer a competitive salary lots of company benefits and ongoing training and development. The client is based just outside of Peterborough towards Stamford so you will need to drive. THE OPPORTUNITY The Technical Support Agents work directly with their customers to educate them on features, diagnose issues and carry out remote remedial work to our software. Day-to-day, they work with Linux (Debian) and MySQL and this is a great opportunity for those with skills or an interest in these areas. Every member of the support team also receives direct support from their colleagues, supervisors and management, so a problem for you can be solved by all. They are also passionate about training and skill development, so an advanced knowledge of these platforms isn t required from day one. WHAT YOU LL BE DOING Understanding the operation of our bespoke software systems, the hardware and software for the both applications, and to seek ways to improve the reliability and performance of the systems. Take customer calls and attempt to resolve the customer s enquiry or issue by remotely connecting to customer sites. Telephone customers and talk through certain functions, and explain the causes and solutions to the problems. Participate in the out of hours support rota (this could amount to 1 week in 8) Escalate issues to your line manager as appropriate (and according to procedure) Maintain a high level of call logging issue quality (ensuring others can follow your work) Liaise with customers professionally at all times Participate in ongoing training as systems evolve and new features or functionality is built Ensure the working environment is kept tidy and professional at all times Ensure that your own technical knowledge is kept up to date YOU SHOULD APPLY IF: You have demonstrable organisation skills, including time management, prioritisation of tasks, and self-motivation You are professional in manner, approach, appearance and confidence You are motivated to learn and disseminate information. You have a strong work ethic. You have strong attention to details You are hard-working and committed, with a sense of humour MINIMUM REQUIREMENTS: Excellent IT literacy, fast accurate keyboard skills Confident and clear communicator (verbal, written and listening skills) Proven track record in customer service and support
14/03/2026
Full time
We are recruiting for our IT client that are looking for someone to assist their customer with IT queries, so if you like working with computers and enjoy helping people this role will be ideal. This is a fantastic opportunity for someone starting out in their IT career or possibly already working in a 1st line IT help desk support type role and want to join a company where they feel truly valued. Our client offer a competitive salary lots of company benefits and ongoing training and development. The client is based just outside of Peterborough towards Stamford so you will need to drive. THE OPPORTUNITY The Technical Support Agents work directly with their customers to educate them on features, diagnose issues and carry out remote remedial work to our software. Day-to-day, they work with Linux (Debian) and MySQL and this is a great opportunity for those with skills or an interest in these areas. Every member of the support team also receives direct support from their colleagues, supervisors and management, so a problem for you can be solved by all. They are also passionate about training and skill development, so an advanced knowledge of these platforms isn t required from day one. WHAT YOU LL BE DOING Understanding the operation of our bespoke software systems, the hardware and software for the both applications, and to seek ways to improve the reliability and performance of the systems. Take customer calls and attempt to resolve the customer s enquiry or issue by remotely connecting to customer sites. Telephone customers and talk through certain functions, and explain the causes and solutions to the problems. Participate in the out of hours support rota (this could amount to 1 week in 8) Escalate issues to your line manager as appropriate (and according to procedure) Maintain a high level of call logging issue quality (ensuring others can follow your work) Liaise with customers professionally at all times Participate in ongoing training as systems evolve and new features or functionality is built Ensure the working environment is kept tidy and professional at all times Ensure that your own technical knowledge is kept up to date YOU SHOULD APPLY IF: You have demonstrable organisation skills, including time management, prioritisation of tasks, and self-motivation You are professional in manner, approach, appearance and confidence You are motivated to learn and disseminate information. You have a strong work ethic. You have strong attention to details You are hard-working and committed, with a sense of humour MINIMUM REQUIREMENTS: Excellent IT literacy, fast accurate keyboard skills Confident and clear communicator (verbal, written and listening skills) Proven track record in customer service and support
JTH Recruitment have been appointed to recruit for our IT client based just outside of Peterborough. This a great role for someone looking to embark on a career in IT so if you like building and repairing IT equipment and computers this would be an ideal role. Some customer service and team work experience would be advantageous. The client are offering a competitive salary, bonuses and is a great place to work. There is also ongoing support and development. THE ROLE The main task will be the building of touchscreen EPoS systems ready to be installed by their team of engineers across the UK. WHAT YOU LL BE DOING System builds Pre-install scanner set-up. Disk and Hotkey set-up. Till and peripheral building/testing prior to installation. Liaise with front office for installation dates. Work closely with the installation engineers and customer support to ensure every installation runs smoothly, on time and with the correct equipment. Stock Shipping of replacement parts as required, on time and to the correct address. Recording/allocating stock serial numbers To keep the stock room/build area clean and tidy. Report stock shortages to hardware manager. Stocktaking on a bi-weekly basis. General Duties Cleaning of second hand/returned equipment. Repair faulty equipment if possible. Test repaired equipment. Chase customers for return of loan/faulty equipment. Postage YOU SHOULD APPLY IF: You have a full clean driving licence. You have previous experience of working as part of a team. Demonstrable organisational skills, including time management, prioritisation of tasks and selfmotivation. Strong work ethic, requires high standards of self-motivation, able to be flexible in order to get the job done, able to work under pressure when deadlines approach. You are a confident and clear communicator. You have an excellent professional manner at all times. You are hardworking and committed, with a sense of humour.
14/03/2026
Full time
JTH Recruitment have been appointed to recruit for our IT client based just outside of Peterborough. This a great role for someone looking to embark on a career in IT so if you like building and repairing IT equipment and computers this would be an ideal role. Some customer service and team work experience would be advantageous. The client are offering a competitive salary, bonuses and is a great place to work. There is also ongoing support and development. THE ROLE The main task will be the building of touchscreen EPoS systems ready to be installed by their team of engineers across the UK. WHAT YOU LL BE DOING System builds Pre-install scanner set-up. Disk and Hotkey set-up. Till and peripheral building/testing prior to installation. Liaise with front office for installation dates. Work closely with the installation engineers and customer support to ensure every installation runs smoothly, on time and with the correct equipment. Stock Shipping of replacement parts as required, on time and to the correct address. Recording/allocating stock serial numbers To keep the stock room/build area clean and tidy. Report stock shortages to hardware manager. Stocktaking on a bi-weekly basis. General Duties Cleaning of second hand/returned equipment. Repair faulty equipment if possible. Test repaired equipment. Chase customers for return of loan/faulty equipment. Postage YOU SHOULD APPLY IF: You have a full clean driving licence. You have previous experience of working as part of a team. Demonstrable organisational skills, including time management, prioritisation of tasks and selfmotivation. Strong work ethic, requires high standards of self-motivation, able to be flexible in order to get the job done, able to work under pressure when deadlines approach. You are a confident and clear communicator. You have an excellent professional manner at all times. You are hardworking and committed, with a sense of humour.
