TURNERFOX RECRUITMENT

Digital Signage & AV Operations Team Leader Location: Nottinghamshire (UK) Hybrid Salary: Negotiable We are seeking an experienced Operations Team Leader to manage the delivery of our digital signage and AV projects. Reporting to the Head of Digital Signage, you will lead a team of operational staff, ensuring projects are completed on time, within budget, and to the highest quality standards. You will oversee project planning, resource allocation, and workflow management, while coordinating with account, design, and technical teams. You will also drive operational improvements, implement best practices, and monitor KPIs to maintain efficiency and performance. Key responsibilities: Lead, coach, and develop a high-performing operational team. Manage multiple digital signage and AV projects from planning to completion. Build and maintain strong client relationships and resolve escalations. Manage vendor and supplier partnerships, ensuring quality and compliance. Support business growth with tenders, proposals, and strategic initiatives. Essential experience: Proven leadership of operational teams in digital signage, AV, or related sectors. Strong project and operational management skills. Commercially aware with budgeting and reporting experience. Agency or fast-paced environment experience is a plus. Interested? Please contact TurnerFox Recruitment or send your CV

IT Support Enginee r -1st & 2nd Line Location: Derby -Hybrid after training -2 days from home Salary: 27-36k PA Negotiable dept on exp Are you an experienced IT Support Engineer looking to develop your career in a dynamic, customer-focused environment? We're looking for a talented 1st & 2nd Line IT Support Engineer to join our busy support team in Derby. You'll deliver high-quality technical support across Office 365, Windows 10/11, Intune, Azure, networking, and hardware systems - ensuring users receive excellent service every time. This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, and helping people get the best out of their technology. Key Responsibilities for the role of IT Support Engineer: Provide 1st and 2nd Line IT support via phone, email, remote tools, and ticketing system. Diagnose and resolve issues across hardware, software, Office 365, Windows 10/11, Intune, and Azure. Troubleshoot problems related to Active Directory, group policies, and user access permissions. Configure and deploy PCs, laptops, mobile devices, and peripherals. Support network connectivity, printers, and shared resources. Escalate complex technical issues to 3rd Line Support or external vendors where necessary. Maintain detailed and accurate records using the IT ticketing system. Follow IT security, data protection, and backup policies at all times. Skills & Experience Required: Proven experience in IT Support / Helpdesk / Service Desk / Technical Support (1st and 2nd Line). Strong working knowledge of Microsoft 365 / Office 365, Windows 10/11, Intune, and Azure AD. Familiar with Active Directory, Group Policy, and basic networking (DNS, DHCP, TCP/IP). Experience using ITSM / ticketing tools (such as Freshdesk, Zendesk, or ServiceNow). Excellent troubleshooting, communication, and customer service skills. Ability to manage multiple tickets and prioritise effectively. A proactive, hands-on approach with strong attention to detail. Benefits Hybrid working (after training period). Work with a supportive and collaborative IT team. Hands-on exposure to a wide range of modern technologies. Excellent opportunity to progress your IT career in a varied, technical environment. Interested? Call TurnerFox Recruitment or send your CV

IT Support Technician Location Derby - Hybrid after training Salary: Dependent on experience Are you looking to grow your career in IT support? We're seeking a friendly and skilled IT Support Technician / 1st Line Support Engineer to join a busy support team, delivering excellent service across Office 365, Windows 10/11, Intune, Azure, hardware, and networks. This role is perfect for someone with a customer-first mindset who enjoys problem-solving, troubleshooting, and providing clear, reassuring solutions to end users. From password resets to connectivity issues, you'll be the first point of contact and a trusted voice for IT support. The role of IT Support Technician will involve: Respond to IT support requests via phone, email, and ticketing system. Diagnose and resolve issues across hardware, software, Office 365, Intune, Azure, and Windows 10/11. Escalate more complex incidents to 2nd Line Support where necessary. Accurately log incidents and resolutions using a ticketing system. Configure and set up new laptops, desktops, and mobile devices. Ensure data protection and IT security best practices are followed. The ideal candidate for the IT Support role will have Skills & Experience: Experience in IT Support / Helpdesk / Service Desk / Technical Support. Strong knowledge of Office 365, Windows 10/11, Intune, Azure Familiarity with ticketing / incident management systems would be an advantage Excellent troubleshooting and communication skills. Ability to work independently and as part of a team. A proactive, customer-focused approach Why apply? Work with a supportive IT team in a role where every day is different. Gain hands-on experience across a wide range of technologies. Build your career in IT support while helping users get the most out of their systems. Apply today to start your career as an IT Support Technician / 1st Line Support Engineer and make a real difference in IT support.