Tribal Group

Are you an engineer who thrives on solving complex reliability challenges across cloud platforms? We're looking for a Site Reliability Engineer who can combine strong technical capability with a pragmatic approach to automation, monitoring, and service delivery. You'll help keep Tribal's education-driven SaaS products highly available, scalable, and performant. At Tribal Tribal is a leading EdTech business providing market-leading software solutions to the global education market. We research, develop, and deliver the products, services, and solutions that education institutions worldwide rely on to support their core mission: educating students, delivering exceptional learning experiences, and achieving successful outcomes. Our Platform Engineering function is at the heart of this, ensuring our systems are designed and maintained to the highest standards of reliability and security. As part of the SRE & Operations team, you'll play a key role in delivering Tribal's products through the public cloud as SaaS services across AWS and Azure. The Role As a Site Reliability Engineer, you'll design, build, and operate large-scale systems with an emphasis on reliability, efficiency, and automation. You'll work across deployment, monitoring, and incident response to ensure our platforms stay healthy and our customers experience uninterrupted service. You'll be involved in: Maintaining and improving production systems for availability, latency, and scalability Supporting application deployment and configuration to production environments Building or enhancing automation tools (Ansible, scripts, utilities) Implementing and managing observability tools such as DataDog or New Relic Analyzing logs and metrics to identify trends and improve reliability Supporting incident response and performing root-cause analysis Collaborating closely with engineering and customer teams to deliver proactive, preventative support Participating in on-call and out-of-hours rotations in line with Tribal's On-Call Policy This is a full-time, fully remote UK-based role, with occasional national travel for team collaboration or customer engagements. What you'll bring Strong experience with AWS (or Azure) environments Solid knowledge of Linux, Apache, and PHP in a production context Familiarity with automation/configuration tools such as Ansible Experience with monitoring and logging platforms (e.g. DataDog, New Relic, Azure Monitor) Good understanding of database fundamentals (SQL Server / Oracle) Hands-on troubleshooting and problem-solving skills Customer-facing experience with incident or service management tools (RemedyForce, ServiceNow) Strong written and verbal communication skills, able to translate technical details clearly Nice-to-have: Experience coding or scripting (Python, PowerShell, or Bash) Understanding of CI/CD pipelines (Azure DevOps or similar) ITIL Foundation or cloud certifications (AWS SysOps Administrator, AWS Solutions Architect) Note to applicants: We welcome applications from individuals who already have the right to work in the UK. As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector. Note to all applicants - Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early. Application Form Forename(1) Forename(2) Forename(3) Surname Known as or preferred name Phone Email Address Address Address Line 1 Address Line 2 City State/Province ZIP / Postal Country Upload your CV No File Chosen No File Chosen Do you have eligibility to work in the UK? Do you have eligibility to work in the UK? No Yes Minimum Salary Expectation Do you currently work for Tribal? Where did you find out about this opportunity? Where did you find out about this opportunity? Required field Linkedin Someone who works at Tribal Tribal Website University Job Board Other Join our Talent Pool! Join our Talent Pool! Yes, I opt into the talent pool and agree for you to contact me Join our Talent Pool! Join our Talent Pool! Yes, I opt into the talent pool and agree for you to contact me Please confirm if you wish to opt into our Talent pool and agree to receive communications about potential career opportunities at Tribal For details on how Tribal will use and retain your data click here Recruitment Agencies: Please review our recruitment agency statement here

Tribal's vision is to empower the world of education and we make it our mission to provide the software and services which underpin student success. With a focus on achieving an outstanding customer experience, the role of the Customer Support Consultant is to provide a professional application-level support service to Customers globally. The role also provides technical and operational support using telephone, email and remote assistance. Key Responsibilities Provide effective and professional management of customer incidents via telephone, e-mail, website and user groups, maintaining accurate records of customer contact and ensuring that investigation and resolutions are in accordance with existing SLA and KPI targets. Provide an excellent customer experience by maintaining regular contact with Customers, informing them of relevant progress and resolution and possessing a clear understanding of the criteria for customer success. Ensuring effective time management and control, looking for commercial opportunities where possible in respect of recoverable time Develop and maintain productive working relationships with internal and external stakeholders. Build and maintain in-depth knowledge of our products and associated services. Understand and promote good practice of our products and services. Actively contribute to continuous service improvement, including making recommendations on internal processes and product design/usage Contribute to supporting high-quality documentation, e.g. FAQs, Helpsheets, User Notes Encourage teamwork and contribute to a culture of high performance and continual improvement. What You Can Bring The ideal candidate will have good, quality-driven customer services skills, strong verbal and written communication skills, with the ability to effectively and constructively explain things in a way that is easily understood by others. Excellent interpersonal skills with the ability to be able to build and maintain effective collaborative relationships with colleagues and clients that create an effective team, as well as strong analytical skills with an aptitude for problem-solving in creative ways, and the ability to take a problem and deliver effective resolution. Meticulous attention to detail, accurate and thorough; delivering high-quality output to tight deadlines and under pressure and excellent working knowledge of MS Office applications is also essential. What Tribal Can Offer Along with a competitive salary plus benefits such as life assurance, pension, private medical insurance and a healthcare cash plan, we offer a friendly and supportive working environment in a city-centre location. This is a great opportunity to use your existing skills and learn new ones, in a global technology organisation. So, if you are looking for your next career move, please complete the simple application form and attach your CV and a covering letter. Tribal is an equal opportunities employer