Jonathan Lee Recruitment

Are you ready to take your career to the next level? This exciting opportunity as a Technical Support Engineer offers you the chance to work with cutting-edge technology, delivering exceptional service to customers and driving innovation in the telecommunications industry. With a competitive salary, outstanding benefits, and opportunities for growth, this role is perfect for someone looking to make a real impact in a dynamic and rewarding environment. What You Will Do: - Diagnose and resolve technical issues, ensuring long-term solutions are implemented effectively. - Provide advanced troubleshooting support for escalated incidents from Tier 1, showcasing your expertise. - Analyse and resolve software, hardware, and networking problems across diverse systems. - Perform remote installations of cloud-based telephony systems, ensuring seamless integration. - Deliver training and onboarding support to users, ensuring optimal utilisation of hardware, software, and services. - Investigate and resolve end-user technical issues, maintaining high service standards. What You Will Bring: - Experience in supporting internet products such as ADSL, VDSL, FTTC, FTTP, SoGEA, and Ethernet. - Strong knowledge of IP networking, including DHCP, DNS, VPN, NAT, and VoIP. - Proven ability to configure, install, and troubleshoot routers, wireless access points, and Wi-Fi protocols. - Familiarity with telecommunications PBX systems such as Panasonic, Samsung, and Horizon. - Excellent communication skills and a problem-solving mindset. This role is pivotal to the company's mission of delivering world-class communication solutions to businesses. As a Technical Support Engineer, you will play a key role in ensuring customer satisfaction and operational efficiency, contributing to the company's reputation for excellence and innovation. Location: This role is based at the company's head office in Telford, providing a collaborative and supportive environment for professional growth. Interested?: If you're ready to join a forward-thinking company and make a real difference, apply now for the Technical Support Engineer role. Don't miss this opportunity to advance your career and be part of a highly skilled team! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

IT Infrastructure Analyst Location - Newton Abbot IT Infrastructure Engineer, Windows, Windows Server, LAN, WAN, Networks, VMware, Office 365, An IT Infrastructure Analyst is required to support the IT infrastructure and systems within a busy environment. Candidates with experience of the Energy industry would be well received. Due to ongoing growth and vision this company, an Energy business based in Newton Abbot requires an IT Infrastructure Engineer with experience of providing 3rd line support for a new permanent role. As the IT Infrastructure Analyst, you will be required to: Provide 3rd line support to the IT Infrastructure Provide support of hardware, virtualised servers, and LAN/WAN networks Able to manage storage and backups Able to troubleshoot systems, networks, and applications Able to build relationships Provide supporting documentation. Able to document information and keep systems up to date The IT Infrastructure Analyst should have the following skills or experience: A degree in an IT or related subject plus experience A good understanding of virtualised environments Experience with Windows operating systems (Server/Desktop) A knowledge of exchange server (premise/cloud) Able to support, configure and troubleshoot infrastructure systems An understanding of firewall technologies Able to document new systems, set-ups, and configurations Analytical and problem-solving skills This is an excellent opportunity for anyone with a background of IT Infrastructure support to develop your career. In return for your experience, this Newton Abbot based company will offer you: The opportunity to work in a highly technical environment. The opportunity to develop your career further. A competitive salary + benefits Demand for this role will undoubtedly be high and interviews will be arranged very soon. If you are an experienced Infrastructure Engineer and you would like to be considered, please apply today. If you have any questions about the IT Infrastructure role, please contact Kerry Heath at Jonathan Lee Recruitment, Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.