Edge Hill University is seeking an IT Service Desk Analyst to join the Department of Technology within Digital, Data and Technology. You will provide high-quality support as the first point of contact for users and external stakeholders, diagnosing faults across hardware, operating systems and software, and logging requests in the Service Management system. You will also deliver one-to-one and group IT service induction training for staff and university systems, ensuring timely resolution of
16/07/2026
Full time
Edge Hill University is seeking an IT Service Desk Analyst to join the Department of Technology within Digital, Data and Technology. You will provide high-quality support as the first point of contact for users and external stakeholders, diagnosing faults across hardware, operating systems and software, and logging requests in the Service Management system. You will also deliver one-to-one and group IT service induction training for staff and university systems, ensuring timely resolution of
We're here to create and harness knowledge, to deliver opportunity for everyone. About the Role This is an exciting opportunity for an IT Service Desk Analyst to join the department of Technology within Digital, Data and Technology. The main focus of this role is to provide high quality technical support and proactive triage as the initial point of contact for all service users. Your main duties and responsibilities will include: Providing excellent IT Service Desk support to all Edge Hill University users and external stakeholders Providing IT fault diagnosis and resolution across a range of hardware platforms, operating systems and software applications Providing one to one and group IT Service induction training for new staff, and specialist IT training and support for university systems, applications and standard software packages. Ensuring IT Service Desk requests, queries and fault reports are logged appropriately on the Service Management system As part of the University's ongoing commitment to redeployment, please note that this vacancy may be withdrawn at any stage of the recruitment process if a suitable redeployee is identified. For informal enquiries about this vacancy, please contact: Paul Beaven, Head of IT Customer Operations & Service Delivery at About You As IT Service Desk Analyst, you will have: A strong combination of IT technical support knowledge and customer service skills Ability to problem solve and troubleshoot issues across a range of IT hardware and software platforms Ability to communicate effectively with customers who have varying levels of IT understanding High standard of communication skills both verbal and written Linear and analytical thinking for problem solving Ability to prioritise and work well under pressure At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society. A minimum of 36 days annual leave per annum, (inclusive of bank holiday and University closure days) Discounted membership to our onsite state-of-the art sport and leisure facilities Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources A wide range of development programmes to enhance your career Beautiful award winning on campus working environment Automatic enrolment into the Local Government Pension Scheme About Us At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we've been creating access to knowledge for those who may not have had the opportunity to before. Today, the effect we have has a far reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you've ever wondered if one person can make a difference, simply speak to our alumni, students, and award winning staff. Because for us education isn't about how much you take in. It's about what you take out into the world. Inspiring minds and changing futures since 1885, Edge Hill University is "A great success story an institution that improves and impresses year after year" - Times Higher Education.
16/07/2026
Full time
We're here to create and harness knowledge, to deliver opportunity for everyone. About the Role This is an exciting opportunity for an IT Service Desk Analyst to join the department of Technology within Digital, Data and Technology. The main focus of this role is to provide high quality technical support and proactive triage as the initial point of contact for all service users. Your main duties and responsibilities will include: Providing excellent IT Service Desk support to all Edge Hill University users and external stakeholders Providing IT fault diagnosis and resolution across a range of hardware platforms, operating systems and software applications Providing one to one and group IT Service induction training for new staff, and specialist IT training and support for university systems, applications and standard software packages. Ensuring IT Service Desk requests, queries and fault reports are logged appropriately on the Service Management system As part of the University's ongoing commitment to redeployment, please note that this vacancy may be withdrawn at any stage of the recruitment process if a suitable redeployee is identified. For informal enquiries about this vacancy, please contact: Paul Beaven, Head of IT Customer Operations & Service Delivery at About You As IT Service Desk Analyst, you will have: A strong combination of IT technical support knowledge and customer service skills Ability to problem solve and troubleshoot issues across a range of IT hardware and software platforms Ability to communicate effectively with customers who have varying levels of IT understanding High standard of communication skills both verbal and written Linear and analytical thinking for problem solving Ability to prioritise and work well under pressure At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society. A minimum of 36 days annual leave per annum, (inclusive of bank holiday and University closure days) Discounted membership to our onsite state-of-the art sport and leisure facilities Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources A wide range of development programmes to enhance your career Beautiful award winning on campus working environment Automatic enrolment into the Local Government Pension Scheme About Us At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we've been creating access to knowledge for those who may not have had the opportunity to before. Today, the effect we have has a far reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you've ever wondered if one person can make a difference, simply speak to our alumni, students, and award winning staff. Because for us education isn't about how much you take in. It's about what you take out into the world. Inspiring minds and changing futures since 1885, Edge Hill University is "A great success story an institution that improves and impresses year after year" - Times Higher Education.
The EDI Coordinator plays a key enabling role in supporting the delivery of Edge Hill University's Equity, Diversity and Inclusion (EDI) Strategy and associated action plans. Working within the Strategic Assurance function, the role focuses on strengthening coordination, consistency and practical support for colleagues leading EDI activity across faculties, departments and professional services. This is a proactive and influential role, designed to help translate institutional EDI priorities into meaningful, measurable action. The postholder will work closely with the Associate Director of Strategic Assurance to support the implementation and monitoring of the EDI Strategy, contributing to institution wide planning, evaluation and reporting. You will lead and deliver a small number of priority EDI projects, ensuring clear governance, measurable outcomes and effective dissemination of learning across the University. The role provides expert advice, guidance and problem solving support to EDI leads, committees and project teams, drawing on current best practice and evidence informed approaches. This includes promoting inclusive practice, supporting the effective use of Equality Impact Assessments, and helping colleagues design and deliver targeted improvement interventions aligned with institutional objectives. You will also play a key role in developing insight and evaluation capability, working with colleagues across HR, Student Services and other teams to analyse quantitative and qualitative EDI data, produce institution level reports, and support evidence based decision making. The role involves active engagement with staff networks, the Students' Union, governance groups and senior leaders, as well as coordinating EDI communications, campaigns, events and the administration of the University's EDI Fund. Through strong collaboration, organisation and influence, the EDI Coordinator will help strengthen institutional capability, ensure alignment with the University's strategic plan and charter commitments, and deliver tangible improvements to the experience of staff and students. About You You will have experience of supporting or delivering EDI, related activity within a complex organisation, and a strong understanding of how strategy is translated into practical action. You will be confident working across organisational boundaries, supporting multiple stakeholders and balancing advisory, coordination and delivery responsibilities. You will bring strong analytical and organisational skills, with experience of working with data, evaluation frameworks or insight to inform planning, reporting and improvement activity. You will be comfortable providing evidence informed advice, supporting colleagues to implement inclusive practices and contributing to the development of policies, projects or interventions that promote equity and belonging. Excellent communication and interpersonal skills will be essential, as you will work closely with staff networks, student facing teams, governance structures and senior leaders. You will be proactive, collaborative and solutions focused, with the ability to navigate complexity and maintain momentum across multiple strands of work. Above all, you will demonstrate a clear commitment to equity, diversity and inclusion, and share Edge Hill University's values and ambition to create an inclusive environment where all staff and students can thrive. At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society. A minimum of 35 days annual leave per annum, pro rata (inclusive of bank holiday and University closure days) Discounted membership to our onsite state of the art sport and leisure facilities Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more. Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources A wide range of development programmes to enhance your career Beautiful award winning on campus working environment. Automatic enrolment into the Local Government Pension Scheme
16/07/2026
Full time
The EDI Coordinator plays a key enabling role in supporting the delivery of Edge Hill University's Equity, Diversity and Inclusion (EDI) Strategy and associated action plans. Working within the Strategic Assurance function, the role focuses on strengthening coordination, consistency and practical support for colleagues leading EDI activity across faculties, departments and professional services. This is a proactive and influential role, designed to help translate institutional EDI priorities into meaningful, measurable action. The postholder will work closely with the Associate Director of Strategic Assurance to support the implementation and monitoring of the EDI Strategy, contributing to institution wide planning, evaluation and reporting. You will lead and deliver a small number of priority EDI projects, ensuring clear governance, measurable outcomes and effective dissemination of learning across the University. The role provides expert advice, guidance and problem solving support to EDI leads, committees and project teams, drawing on current best practice and evidence informed approaches. This includes promoting inclusive practice, supporting the effective use of Equality Impact Assessments, and helping colleagues design and deliver targeted improvement interventions aligned with institutional objectives. You will also play a key role in developing insight and evaluation capability, working with colleagues across HR, Student Services and other teams to analyse quantitative and qualitative EDI data, produce institution level reports, and support evidence based decision making. The role involves active engagement with staff networks, the Students' Union, governance groups and senior leaders, as well as coordinating EDI communications, campaigns, events and the administration of the University's EDI Fund. Through strong collaboration, organisation and influence, the EDI Coordinator will help strengthen institutional capability, ensure alignment with the University's strategic plan and charter commitments, and deliver tangible improvements to the experience of staff and students. About You You will have experience of supporting or delivering EDI, related activity within a complex organisation, and a strong understanding of how strategy is translated into practical action. You will be confident working across organisational boundaries, supporting multiple stakeholders and balancing advisory, coordination and delivery responsibilities. You will bring strong analytical and organisational skills, with experience of working with data, evaluation frameworks or insight to inform planning, reporting and improvement activity. You will be comfortable providing evidence informed advice, supporting colleagues to implement inclusive practices and contributing to the development of policies, projects or interventions that promote equity and belonging. Excellent communication and interpersonal skills will be essential, as you will work closely with staff networks, student facing teams, governance structures and senior leaders. You will be proactive, collaborative and solutions focused, with the ability to navigate complexity and maintain momentum across multiple strands of work. Above all, you will demonstrate a clear commitment to equity, diversity and inclusion, and share Edge Hill University's values and ambition to create an inclusive environment where all staff and students can thrive. At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society. A minimum of 35 days annual leave per annum, pro rata (inclusive of bank holiday and University closure days) Discounted membership to our onsite state of the art sport and leisure facilities Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more. Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources A wide range of development programmes to enhance your career Beautiful award winning on campus working environment. Automatic enrolment into the Local Government Pension Scheme
Edge Hill University is seeking an EDI Coordinator to support the delivery of the Equity, Diversity and Inclusion (EDI) Strategy across faculties and services. The postholder will translate priorities into practical actions, assist with governance and monitoring, and deliver measurable improvements to staff and student experiences. The role focuses on analysis, evaluation, and evidence informed decision making, working with HR, Student Services and governance groups to promote inclusive
16/07/2026
Full time
Edge Hill University is seeking an EDI Coordinator to support the delivery of the Equity, Diversity and Inclusion (EDI) Strategy across faculties and services. The postholder will translate priorities into practical actions, assist with governance and monitoring, and deliver measurable improvements to staff and student experiences. The role focuses on analysis, evaluation, and evidence informed decision making, working with HR, Student Services and governance groups to promote inclusive
Department Digital Location Hybrid with Ormskirk base Salary £28,778 to £31,236per annum Fixed Term for 12 Months - Maternity Cover Post Type Full Time Closing Date Thursday 23 July 2026 Reference EHA-R About the Role This is an exciting opportunity for a Microsoft 365 (SharePoint) Developer to join the Digital Department within Digital, Data and Technology. Your main duties and responsibilities will include: Developing, maintaining and supporting SharePoint-based intranet sites and Microsoft 365 solutions. Creating and enhancing tools that improve internal processes, productivity and user experience. Working with stakeholders to gather requirements, test solutions and continuously improve services. This role offers the opportunity to work on a high-profile university intranet and gain valuable experience across a wide range of Microsoft 365 technologies in a large, complex organisation. You will be part of a supportive Web Services team, with the chance to see your work used by staff every day and to build skills that are highly transferable across digital and Microsoft 365-focused roles. As part of the University's ongoing commitment to redeployment, please note that this vacancy may be withdrawn at any stage of the recruitment process if a suitable redeployee is identified. For informal enquiries about this vacancy, please contact: Wai-Ha Sum, Senior Microsoft 365 (SharePoint) Developer at About You As a Microsoft 365 (SharePoint) Developer, you will have: Hands on experience working with Microsoft 365, particularly SharePoint Online. Confidence developing and supporting intranet sites and internal solutions. Good understanding of the basics of front-end web development, user experience and accessibility and be comfortable working with colleagues from across the organisation to turn requirements into practical solutions. Great organisational skills, proactive and able to manage own workload, with strong communication skills. A genuine interest in using digital tools to improve how people work. At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society. Benefits A minimum of 36 days annual leave per annum (inclusive of bank holiday and University closure days). Discounted membership to our onsite state-of-the-art sport and leisure facilities. Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more. Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources. A wide range of development programmes to enhance your career. Beautiful award-winning on-campus working environment. Automatic enrolment into the Local Government Pension Scheme.
16/07/2026
Full time
Department Digital Location Hybrid with Ormskirk base Salary £28,778 to £31,236per annum Fixed Term for 12 Months - Maternity Cover Post Type Full Time Closing Date Thursday 23 July 2026 Reference EHA-R About the Role This is an exciting opportunity for a Microsoft 365 (SharePoint) Developer to join the Digital Department within Digital, Data and Technology. Your main duties and responsibilities will include: Developing, maintaining and supporting SharePoint-based intranet sites and Microsoft 365 solutions. Creating and enhancing tools that improve internal processes, productivity and user experience. Working with stakeholders to gather requirements, test solutions and continuously improve services. This role offers the opportunity to work on a high-profile university intranet and gain valuable experience across a wide range of Microsoft 365 technologies in a large, complex organisation. You will be part of a supportive Web Services team, with the chance to see your work used by staff every day and to build skills that are highly transferable across digital and Microsoft 365-focused roles. As part of the University's ongoing commitment to redeployment, please note that this vacancy may be withdrawn at any stage of the recruitment process if a suitable redeployee is identified. For informal enquiries about this vacancy, please contact: Wai-Ha Sum, Senior Microsoft 365 (SharePoint) Developer at About You As a Microsoft 365 (SharePoint) Developer, you will have: Hands on experience working with Microsoft 365, particularly SharePoint Online. Confidence developing and supporting intranet sites and internal solutions. Good understanding of the basics of front-end web development, user experience and accessibility and be comfortable working with colleagues from across the organisation to turn requirements into practical solutions. Great organisational skills, proactive and able to manage own workload, with strong communication skills. A genuine interest in using digital tools to improve how people work. At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society. Benefits A minimum of 36 days annual leave per annum (inclusive of bank holiday and University closure days). Discounted membership to our onsite state-of-the-art sport and leisure facilities. Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more. Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources. A wide range of development programmes to enhance your career. Beautiful award-winning on-campus working environment. Automatic enrolment into the Local Government Pension Scheme.
