Bytes Software Services

The Data & AI Solutions Lead plays a pivotal role in driving adoption and revenue growth for Microsoft Copilot, Microsoft Fabric, and Azure AI & Data solutions. This role is focused on driving new business by partnering with Account Directors and technical teams to identify whitespace opportunities, influence strategic deals, and provide deep product expertise. The specialist will act as a trusted advisor, enabling customers to realize business value through Microsoft's Data & AI portfolio. KEY RESPONSIBILITIES: Act as a subject matter expert and overlay sales lead for Microsoft Copilot, Fabric, and Azure AI & Data solutions Partner with direct sales to co-develop and execute go-to-market strategies within existing accounts Identify and qualify whitespace opportunities and influence pipeline development across multiple territories. Deliver compelling customer presentations, demos, and workshops that articulate business value and technical capabilities. Collaborate with pre-sales engineers and solution architects to shape solution proposals and ensure technical feasibility. Support sales cycles by aligning Microsoft Data & AI solutions to customer needs and strategic initiatives. Maintain deep knowledge of Microsoft's AI and data platform roadmap, competitive landscape, and industry trends. Track and report on overlay sales performance, pipeline influence, and customer engagement metrics. Provide feedback to product and marketing teams to improve messaging, enablement, and solution offerings. INDIVIDUAL RESPONSIBILITIES: Demonstrate strong collaboration and influence skills across sales, marketing, and technical teams. Stay updated on the latest Azure data and AI technologies and best practices. Proactively identify opportunities to enhance skills and knowledge. Proactively share insights, best practices, and success stories across the sales organization Represent the company at industry events, webinars, and customer briefings. WIDER TEAM NETWORK Internal Sales, Pre-sales, Marketing, Vendor Solutions, and Customer Success External Clients, Vendors and Partners QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: None ESSENTIAL OR DESIRABLE Professional Qualifications Microsoft certifications in Azure AI, Data, or Copilot DESIRABLE Years of Experience 5+ years in technology sales, with at least 2 years in an overlay or specialist role ESSENTIAL Other Requirements Proven success in influencing enterprise sales cycles and driving adoption of Microsoft Data & AI solutions ESSENTIAL Strong communication, presentation, and stakeholder management skills. ESSENTIAL Familiarity with Microsoft Copilot, Fabric, Azure Synapse, Azure OpenAI, and related services ESSENTIAL Strategic thinking and ability to align technology to business outcomes Deep understanding of Microsoft's Data & AI ecosystem Ability to influence without authority and drive cross-functional collaboration Strong storytelling and value-based selling capabilities Experience working in matrixed sales environments. MEASURES & GOALS

A leading technology company is seeking a Data & AI Solutions Lead to drive adoption of Microsoft Copilot and Azure AI solutions. The role emphasizes strategic selling, collaboration with sales teams, and delivering compelling presentations to clients. Candidates should have significant experience in technology sales and must possess strong qualifications including Microsoft certifications. Deep knowledge of Microsoft's Data & AI ecosystem is essential for success in this role.

A leading IT solutions provider in Leatherhead is seeking an ISV Account Manager to identify new business opportunities. The successful candidate will have at least 2 years of sales experience and a proven track record in achieving sales targets. Strong communication and relationship management skills are essential to thrive in this role. The position allows for a hybrid work model, with up to one day a week working from home post-onboarding.

A prominent IT solutions provider in Leatherhead is seeking a Senior Service Desk Engineer to deliver high-quality support. The role includes logging incident tickets, supporting team projects, and covering Team Leader duties. Ideal candidates will have a Bachelor's degree in IT, relevant certifications like CompTIA, and experience in technical support. The position offers a hybrid working model with opportunities for professional development and a collaborative work environment.

Hybrid (2 day a week WFH) upon successful completion of probation / training plan BYTES: Bytes Technology Group is a leading provider of world class IT solutions, represented by Bytes Software Services and Phoenix Software. Established in 1982, Bytes has grown rapidly and now employs over 450 people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SMEs, corporates, and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through ongoing support, training, and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally, as evidenced by our long standing employees who have developed existing and new skills to move into senior positions, leaving space for new team members to begin their journey. PURPOSE OF JOB As a Senior Service Desk Engineer, you will provide high quality support and act as a primary point of support for the Bytes Software Services functions and its staff. You will take on additional responsibilities such as covering some Team Leader duties, handling more complex tickets, and sharing your knowledge with the team. You will also serve as a role model for newer or more junior members, fostering a collaborative and supportive environment. KEY RESPONSIBILITIES Be a friendly and supportive point of contact for all Bytes colleagues seeking support. Support users through logging Service Requests via the Customer Portal or navigating 'self help' information via SharePoint sites. Log and triage all incident tickets, capturing detailed information to support investigations. Use the online service desk to handle support calls. Document processes and reference guides. Support wider IT teams in the delivery of projects where applicable. Use SCCM, Azure, Cloud Services, VMWare, NetApp, and SQL applications. Provide a professional and high quality interface between systems support and its customers, ensuring customers feel assured they will be helped. Have good knowledge of FreshService and its configuration features. Be a strong and demonstrable supportive team player. Provide support on projects and changes across the wider IT team. Have a good understanding of Bytes hardware builds (laptops and desktops via Microsoft SCCM). Understand and work with Windows Server environments. Maintain systems support information and documentation for both end users and within the team. Coordinate and publish IT announcements. Provide support and cover to the Service Desk Team Lead. Act as a primary point of support for other team members, offering guidance and assistance. Take ownership of more complex tickets and ensure timely resolution. Share knowledge and best practices with the team to improve overall service quality. Cover Team Leader responsibilities as needed, including coordinating team activities and managing workloads. Serve as a role model for newer or more junior members of the team, promoting a positive and collaborative work environment. Learn and better understand the FreshService ticketing system to enhance day to day activities. Be instrumental in putting forward and encouraging others to suggest ideas for improvement. QUALIFICATIONS, EXPERIENCE & SKILLS Qualifications Operating Systems - Windows 10, Windows 2012/ 2016 Client Applications - Microsoft Office, Microsoft Teams Hardware - First Level PC maintenance (replacing memory, hard disks, graphics cards) Certifications such as CompTIA A+, Network+, or ITIL. Experience with service desk software and remote support tools. Knowledge of cloud services and virtualisation technologies. Additional Qualifications, Skills and Knowledge Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience in a technical support or service desk role. Strong knowledge of Windows and Mac operating systems. Familiarity with network troubleshooting and basic network concepts. Experience with specific software such as Microsoft Office Suite, Active Directory, and remote support tools. Excellent problem solving and communication skills. Positive attitude towards problem solving and learning new technologies. Adaptable and flexible in an ever evolving environment. Customer focused and driven to resolve incidents and requests accurately and promptly. Ability to work independently and as part of a team. Qualities Articulate, literate, presentable, customer facing & technically astute. Self motivated, enthusiastic and willing to learn. Punctuality & good time keeping are essential. Team Player Working Hours and Benefits Working Hours: The EUC support team covers business hours from 08:00 to 17:30, Monday to Friday. Diversity and Inclusion At Bytes Technology Group, we believe that diversity and inclusion are key to fostering innovation and creativity. We are committed to creating a workplace where everyone feels valued and respected, regardless of their background, identity, or beliefs. We encourage applications from all qualified candidates and are dedicated to providing equal opportunities for all employees. Company Culture At Bytes Technology Group, we live by our motto, "Grow great people." We believe in investing in our colleagues and supporting their individual career journeys. Our culture is built on continuous learning, collaboration, and the personal and professional growth of our team members. Competitive salary and benefits package. Opportunities for professional development and career growth. A supportive and collaborative work environment.