Smartsearch Recruitment

3 Line IT Support Engineer Salary: £45k + excellent benefits package Hybrid: 2 days from home / 3 days from the Caerphilly. There is a requirement to work on-call as part of a rota (paid). SC Clearance required. We have an exciting opportunity for a 3rd Line IT Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role will support a diverse customer base in both the public and private sectors. We are keen to hear from 3rd Line IT Support Engineers with experience in a Managed Service Provider environment and ideally Modern Workplace / EUC engineering. The role offers excellent scope and future growth opportunities for the right candidate. 3 Line IT Support Engineer experience requirements: Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances The role: Delivering outstanding 3rd line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Deploying and managing endpoint security solutions, patching, and compliance policies. Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers. Working at the technical lead on major incidents, problem management, and root cause analysis to prevent recurring issues. Collaborating with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions. Maintaining and updating IT documentation and processes. If this sounds like the role that you are looking for, then please apply attaching your CV. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.

Technical Presales Consultant - Infrastructure & Cloud Basic c£40k (£70-80k realistic on target earning) + car allowance South Wales (Hybrid / Field-based - Wales) We have an excellent opportunity for a technically strong infrastructure or cloud professional looking to move into a more customer-facing, commercially focused role, or an existing technical presales / sales support professional seeking greater ownership and earning potential. Working as part of a growing regional team, you will design and deliver infrastructure and cloud solutions for a broad customer base across both public and private sector organisations across Wales. You will work closely with account managers and vendors to shape solutions, engage customers and play a key role in winning business, with the opportunity to take ownership of accounts and significantly increase your earnings. Key Responsibilities: Work alongside account managers to support the sales process through technical expertise and solution design Engage with customers to understand requirements, challenges and technical environments Design infrastructure and cloud-based solutions across areas such as virtualisation, networking and Microsoft technologies Support the creation of proposals, tenders (RFP/RFI/RFQ) and technical documentation Deliver presentations, workshops and technical discussions with customers Work closely with key vendors including Microsoft, Lenovo, Cisco and others Contribute to both new business opportunities and growth within existing accounts Maintain awareness of market trends including cloud, cyber security and modern infrastructure About You: Strong technical background in infrastructure, cloud or IT services (e.g. infrastructure engineer, cloud engineer, technical consultant) Experience or exposure to customer-facing work, technical design or presales support Knowledge of technologies such as Microsoft (M365 / Azure), virtualisation (VMware / Hyper-V), networking or data centre environments Strong communication skills with the ability to explain technical concepts clearly Commercial awareness or an interest in moving into a more commercially focused role Motivated to develop within a presales / solutions career path If you're looking to move into a more commercially focused role where you can utilise your technical expertise and work closely with customers, please apply.

3rd Line IT Support Engineer Salary: £45k + excellent benefits package Hybrid: 2 days from home / 3 days from the Caerphilly. There is a requirement to work on-call as part of a rota (paid). SC Clearance required. We have an exciting opportunity for a 3rd Line IT Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role will support a diverse customer base in both the public and private sectors. We are keen to hear from 3rd Line IT Support Engineers with experience in a Managed Service Provider environment and ideally Modern Workplace / EUC engineering. The role offers excellent scope and future growth opportunities for the right candidate. 3rd Line IT Support Engineer experience requirements: Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON s and security appliances The role: Delivering outstanding 3rd line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Deploying and managing endpoint security solutions, patching, and compliance policies. Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers. Working at the technical lead on major incidents, problem management, and root cause analysis to prevent recurring issues. Collaborating with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions. Maintaining and updating IT documentation and processes. If this sounds like the role that you are looking for, then please apply attaching your CV. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.

Technical Presales Consultant Infrastructure & Cloud Basic c£40k (£70-80k realistic on target earning) + car allowance South Wales (Hybrid / Field-based - Wales) We have an excellent opportunity for a technically strong infrastructure or cloud professional looking to move into a more customer-facing, commercially focused role, or an existing technical presales / sales support professional seeking greater ownership and earning potential. Working as part of a growing regional team, you will design and deliver infrastructure and cloud solutions for a broad customer base across both public and private sector organisations across Wales. You will work closely with account managers and vendors to shape solutions, engage customers and play a key role in winning business, with the opportunity to take ownership of accounts and significantly increase your earnings. Key Responsibilities: Work alongside account managers to support the sales process through technical expertise and solution design Engage with customers to understand requirements, challenges and technical environments Design infrastructure and cloud-based solutions across areas such as virtualisation, networking and Microsoft technologies Support the creation of proposals, tenders (RFP/RFI/RFQ) and technical documentation Deliver presentations, workshops and technical discussions with customers Work closely with key vendors including Microsoft, Lenovo, Cisco and others Contribute to both new business opportunities and growth within existing accounts Maintain awareness of market trends including cloud, cyber security and modern infrastructure About You: Strong technical background in infrastructure, cloud or IT services (e.g. infrastructure engineer, cloud engineer, technical consultant) Experience or exposure to customer-facing work, technical design or presales support Knowledge of technologies such as Microsoft (M365 / Azure), virtualisation (VMware / Hyper-V), networking or data centre environments Strong communication skills with the ability to explain technical concepts clearly Commercial awareness or an interest in moving into a more commercially focused role Motivated to develop within a presales / solutions career path If you re looking to move into a more commercially focused role where you can utilise your technical expertise and work closely with customers, please apply.