This role has a starting salary of 38,090 per annum, working 36 hours per week. We are pleased to be recruiting an Assistant Traffic Systems Engineer to join our busy Traffic Systems Maintenance Team, responsible for assuring the traffic lights and related technology are maintained and operating to a high standard. The team is currently based in Leatherhead; however, the role is countywide and will require occasional travel across Surrey to support the maintenance and operation of traffic signals. The role operates on a hybrid working arrangement, which is currently 2 days per week in the office and 3 days working from home but may be liable to change. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Team The Traffic Operations team of Surrey County Council work together to ensure traffic flow is managed - delivering reliable and efficient low-carbon journeys through effective maintenance, innovative design and technology. Using smart data to manage congestion to the benefit of people travelling on the road network, while mitigating the impact of events and incidents that occur on Surrey roads. This is an exciting opportunity to join a forward thinking team and develop your career within traffic systems maintenance, helping to improve the reliability and efficiency of Surrey's Intelligent Traffic Systems network. About the Role As an Assistant Traffic Engineer, you will support the operation and maintenance of Surrey's Intelligent Traffic Systems (ITS), helping to ensure the effective management of the highway network and the reduction of congestion. You will be supported by experienced colleagues and expected to demonstrate the Surrey Way behaviours of being Ambitious, Inclusive, Collaborative and Dynamic. You will work as part of a maintenance team consisting of one Senior Engineer and two Technical Assistants, collaborating closely with contractors and wider teams. With appropriate guidance and training, you will support the operation of traffic signals and the maintenance of existing Intelligent Transport Systems (ITS) equipment. Your responsibilities will also include responding to damage to county assets, assisting with traffic management arrangements during repair works, and ensuring activities are carried out safely and efficiently. You will also support site chart amendments using AutoCAD and other relevant software, as well as analysing asset data and maintaining accurate records. This includes reviewing inspections carried out by contractor and ensuring compliance with required standards. In addition, you will assist with financial processes by checking bills and invoices for accuracy, you will also respond to enquiries from members of the public, councillors, and other stakeholders. If you enjoy troubleshooting and have an interest in understanding how systems work this role will be well suited to you. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills: An understanding of current intelligent traffic systems (ITS), including control methodologies, controller specifications and associated software applications A basic understanding of design, operation and maintenance of traffic control systems Understanding of CAD and associated traffic signal applications such as AutoCAD An understanding of finance, checking bills, invoices for accuracy Ability to communicate professionally with contractors / consultants and stakeholders A relevant Level 4 qualification (e.g. HNC/CertHE) or relevant experience Surrey has both urban and rural areas and workers will be expected to have a valid driving licence to drive in the UK and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job. The job advert closes at 23:59 on 27/09/2026 with interviews planned to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
04/09/2026
Full time
This role has a starting salary of 38,090 per annum, working 36 hours per week. We are pleased to be recruiting an Assistant Traffic Systems Engineer to join our busy Traffic Systems Maintenance Team, responsible for assuring the traffic lights and related technology are maintained and operating to a high standard. The team is currently based in Leatherhead; however, the role is countywide and will require occasional travel across Surrey to support the maintenance and operation of traffic signals. The role operates on a hybrid working arrangement, which is currently 2 days per week in the office and 3 days working from home but may be liable to change. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Team The Traffic Operations team of Surrey County Council work together to ensure traffic flow is managed - delivering reliable and efficient low-carbon journeys through effective maintenance, innovative design and technology. Using smart data to manage congestion to the benefit of people travelling on the road network, while mitigating the impact of events and incidents that occur on Surrey roads. This is an exciting opportunity to join a forward thinking team and develop your career within traffic systems maintenance, helping to improve the reliability and efficiency of Surrey's Intelligent Traffic Systems network. About the Role As an Assistant Traffic Engineer, you will support the operation and maintenance of Surrey's Intelligent Traffic Systems (ITS), helping to ensure the effective management of the highway network and the reduction of congestion. You will be supported by experienced colleagues and expected to demonstrate the Surrey Way behaviours of being Ambitious, Inclusive, Collaborative and Dynamic. You will work as part of a maintenance team consisting of one Senior Engineer and two Technical Assistants, collaborating closely with contractors and wider teams. With appropriate guidance and training, you will support the operation of traffic signals and the maintenance of existing Intelligent Transport Systems (ITS) equipment. Your responsibilities will also include responding to damage to county assets, assisting with traffic management arrangements during repair works, and ensuring activities are carried out safely and efficiently. You will also support site chart amendments using AutoCAD and other relevant software, as well as analysing asset data and maintaining accurate records. This includes reviewing inspections carried out by contractor and ensuring compliance with required standards. In addition, you will assist with financial processes by checking bills and invoices for accuracy, you will also respond to enquiries from members of the public, councillors, and other stakeholders. If you enjoy troubleshooting and have an interest in understanding how systems work this role will be well suited to you. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills: An understanding of current intelligent traffic systems (ITS), including control methodologies, controller specifications and associated software applications A basic understanding of design, operation and maintenance of traffic control systems Understanding of CAD and associated traffic signal applications such as AutoCAD An understanding of finance, checking bills, invoices for accuracy Ability to communicate professionally with contractors / consultants and stakeholders A relevant Level 4 qualification (e.g. HNC/CertHE) or relevant experience Surrey has both urban and rural areas and workers will be expected to have a valid driving licence to drive in the UK and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job. The job advert closes at 23:59 on 27/09/2026 with interviews planned to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
The starting salary for this role is 38,090 per annum, working 36 hours per week. An exciting opportunity has arisen for a driven and enthusiastic Digital Skills and Work Skills Programme Lead Full Time on a permanent contract to lead a busy, dynamic, and growing department that delivers Digital Skills and Work Skills courses. The provision is delivered face-to-face at our Camberley, Guildford, Woking, Molesey and Sunbury Centres. We also offer remote classes. This post will be based at one of our Centres and can be discussed further at interview. Travel within Surrey to our other centres and venues will be required, so the post-holder must be a car user. There will be occasional evening and weekend work. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About The Role In this role, you will lead the Digital Skills and Work Skills provision, fostering a motivated and high-performing team culture built on collaboration, accountability, and shared purpose. Through clear direction and support, you will enable tutors to deliver consistently high standards across both remote and face-to-face learning. Working closely with the Skills and Employability Manager and wider colleagues, you will contribute to the strategic planning and development of a responsive Digital Skills and Work Skills curriculum. You will also build strong operational links with Admissions and Exams to ensure accurate learner placement through effective Initial Assessment and the smooth, compliant delivery of EDSQ qualifications. You will champion high-quality, learner-centred provision aligned with the Ofsted Education Inspection Framework and the service's Quality Framework. By leading, supporting and challenging tutors, you will drive improvements in teaching, learning and assessment, ensuring consistently positive learner outcomes. You will maintain robust quality assurance processes and ensure all provision meets awarding body requirements. Your experience of organising EDSQ exams and implementing effective assessment practices will underpin strong learner progression and achievement. You will shape inclusive and aspirational learning programmes that respond to local and national priorities, enabling adult learners across Surrey to develop skills, confidence and independence. With a clear focus on widening participation, you will ensure provision reaches those who need it most and supports progression into further learning, employment and community engagement. Through a commitment to continuous improvement, you will play a key role in raising aspirations, improving outcomes and delivering a meaningful, measurable impact on learners' lives. Your application In order to be considered for shortlisting, your application will clearly evidence the following skills: A recognised teaching qualification and substantial experience teaching Work Skills and Digital Skills with a strong understanding of adult learning principles Proven experience conducting or participating in formal observations of teaching and learning, aligned with the Ofsted Education Inspection Framework Demonstrated success in working within an Ofsted-regulated environment to maintain and enhance high standards of teaching, learning and learner support Excellent written and verbal communication skills, alongside strong IT proficiency to support teaching, planning and quality assurance Experience in marking and internal verification (IV) of vocational qualifications, ensuring compliance with awarding body standards and supporting learner achievement To apply, we request that you submit a CV and you will be asked the following 4 questions: Please describe your experience teaching adults in Digital Skills and Work Skills. Include details of the types of learners you have taught and the outcomes achieved. Tell us about your experience of planning, developing and managing learning programme(s) in Digital Skills and Work Skills. Include how you ensured the programme(s) met learner needs and organisational targets? What was the impact of your approach? Tell us about your experience of and observing teaching, learning and assessment. Please include strategies you have used to support tutors to improve their delivery and the result. Describe how you have led or supported a team of tutors, learning assistants or volunteers to deliver high quality adult education provision. How did you ensure the provision was responsive to learner needs and aligned with post-19 learning priorities? The job advert closes at 23:59 on 20/09/2026 with interviews planned to follow. Social Media Checks This role is subject to an online / social media check as part of our safer recruitment processes, in line with Keeping Children Safe in Education (KCSIE) guidance. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
01/09/2026
Full time
The starting salary for this role is 38,090 per annum, working 36 hours per week. An exciting opportunity has arisen for a driven and enthusiastic Digital Skills and Work Skills Programme Lead Full Time on a permanent contract to lead a busy, dynamic, and growing department that delivers Digital Skills and Work Skills courses. The provision is delivered face-to-face at our Camberley, Guildford, Woking, Molesey and Sunbury Centres. We also offer remote classes. This post will be based at one of our Centres and can be discussed further at interview. Travel within Surrey to our other centres and venues will be required, so the post-holder must be a car user. There will be occasional evening and weekend work. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About The Role In this role, you will lead the Digital Skills and Work Skills provision, fostering a motivated and high-performing team culture built on collaboration, accountability, and shared purpose. Through clear direction and support, you will enable tutors to deliver consistently high standards across both remote and face-to-face learning. Working closely with the Skills and Employability Manager and wider colleagues, you will contribute to the strategic planning and development of a responsive Digital Skills and Work Skills curriculum. You will also build strong operational links with Admissions and Exams to ensure accurate learner placement through effective Initial Assessment and the smooth, compliant delivery of EDSQ qualifications. You will champion high-quality, learner-centred provision aligned with the Ofsted Education Inspection Framework and the service's Quality Framework. By leading, supporting and challenging tutors, you will drive improvements in teaching, learning and assessment, ensuring consistently positive learner outcomes. You will maintain robust quality assurance processes and ensure all provision meets awarding body requirements. Your experience of organising EDSQ exams and implementing effective assessment practices will underpin strong learner progression and achievement. You will shape inclusive and aspirational learning programmes that respond to local and national priorities, enabling adult learners across Surrey to develop skills, confidence and independence. With a clear focus on widening participation, you will ensure provision reaches those who need it most and supports progression into further learning, employment and community engagement. Through a commitment to continuous improvement, you will play a key role in raising aspirations, improving outcomes and delivering a meaningful, measurable impact on learners' lives. Your application In order to be considered for shortlisting, your application will clearly evidence the following skills: A recognised teaching qualification and substantial experience teaching Work Skills and Digital Skills with a strong understanding of adult learning principles Proven experience conducting or participating in formal observations of teaching and learning, aligned with the Ofsted Education Inspection Framework Demonstrated success in working within an Ofsted-regulated environment to maintain and enhance high standards of teaching, learning and learner support Excellent written and verbal communication skills, alongside strong IT proficiency to support teaching, planning and quality assurance Experience in marking and internal verification (IV) of vocational qualifications, ensuring compliance with awarding body standards and supporting learner achievement To apply, we request that you submit a CV and you will be asked the following 4 questions: Please describe your experience teaching adults in Digital Skills and Work Skills. Include details of the types of learners you have taught and the outcomes achieved. Tell us about your experience of planning, developing and managing learning programme(s) in Digital Skills and Work Skills. Include how you ensured the programme(s) met learner needs and organisational targets? What was the impact of your approach? Tell us about your experience of and observing teaching, learning and assessment. Please include strategies you have used to support tutors to improve their delivery and the result. Describe how you have led or supported a team of tutors, learning assistants or volunteers to deliver high quality adult education provision. How did you ensure the provision was responsive to learner needs and aligned with post-19 learning priorities? The job advert closes at 23:59 on 20/09/2026 with interviews planned to follow. Social Media Checks This role is subject to an online / social media check as part of our safer recruitment processes, in line with Keeping Children Safe in Education (KCSIE) guidance. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
This full-time, permanent position has a starting salary of 42,958 per annum based on a 36-hour working week. We are excited to be hiring a highly motivated and engaging System Development and Training Officer to join our dynamic and forward-thinking Systems Training Team based at Woodhatch Place in Reigate. This is a hybrid role and officers attend offices across the county on a regular basis to support Children's Service colleagues and stakeholders with the development and delivery of system training. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service, plus bank holidays Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role The role reports into the Head of the System Development, Training and Support Service and the service sits within the Strategy, Commissioning, Transformation and Support Directorate. The team works across Children's Social Care, Early Help and Education services, supporting and delivering training on children's case management systems, enabling practitioners to undertake their work in supporting children and young people. As a System Development and Training Officer, you will play a key role in supporting the delivery of statutory and strategic transformation initiatives by equipping staff with the knowledge and confidence to use our systems effectively and efficiently. The successful candidate will be responsible for designing, delivering, and evaluating training programmes that enable employees to confidently use Children's Services systems and technologies. You will work closely with system development and support services, system owners, project teams, subject matter experts, and end users to develop learning solutions that improve capability, increase user adoption, and deliver benefits to children and young people. Working within the Children's Services System Development, Training and Support Service, you will operate in an agile environment to support the implementation and optimisation of digital systems. Your focus will be on: Designing, developing, and delivering system and process training for employees at all levels Creating engaging learning materials, including user guides, quick reference guides, videos, webinars, and e-learning content Supporting system implementations and upgrades through training needs analysis and training delivery Assessing learner competence and gathering feedback to continuously improve training programmes Maintaining training records and reporting on training effectiveness Working with stakeholders to identify skills gaps and recommending learning solutions Providing coaching and floor-walking support during system rollouts Ensuring training content remains accurate, current, and aligned with business processes This is a fantastic opportunity for someone who: understands case management systems (e.g. Liquidlogic), has strong problem-solving and communication skills and a proactive, collaborative approach that can engage effectively with stakeholders at all levels. We offer flexible working, professional development opportunities, and the chance to contribute to meaningful change in the lives of children and families. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills: Understanding and experience of case management systems (e.g., social care systems such as Liquidlogic) Excellent communication, influencing and stakeholder engagement abilities Practical or professional experience and understanding of Children's services and/or Education services, supporting service teams and/or providing support to the public Relevant Training or Learning and Development qualification High proficiency in Microsoft tools (PowerPoint, SharePoint, Excel, Word, etc.) A proactive, collaborative approach and a passion for continuous improvement We're looking for someone who enjoys helping others learn, can simplify complex processes, and has a passion for technology and continuous improvement. To apply, we request that you submit a CV and answer the following 4 questions: Please describe a systems training programme you have designed and delivered. What was the objective, how did you tailor the training to different audiences, and what outcomes were achieved? Tell us about a time when users were resistant to adopting a new system or process. How did you encourage engagement, and what was the result? Give an example of training materials or learning resources you have created. How did you determine what was needed, and how did you evaluate their effectiveness? Systems trainers often work with project teams, managers, and end users. Describe a situation where you had to work with multiple stakeholders to deliver a successful training solution. What challenges did you face and how did you overcome them? The job advert closes at 23:59 on 7th September 2026 with interviews to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
01/09/2026
Full time
This full-time, permanent position has a starting salary of 42,958 per annum based on a 36-hour working week. We are excited to be hiring a highly motivated and engaging System Development and Training Officer to join our dynamic and forward-thinking Systems Training Team based at Woodhatch Place in Reigate. This is a hybrid role and officers attend offices across the county on a regular basis to support Children's Service colleagues and stakeholders with the development and delivery of system training. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service, plus bank holidays Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role The role reports into the Head of the System Development, Training and Support Service and the service sits within the Strategy, Commissioning, Transformation and Support Directorate. The team works across Children's Social Care, Early Help and Education services, supporting and delivering training on children's case management systems, enabling practitioners to undertake their work in supporting children and young people. As a System Development and Training Officer, you will play a key role in supporting the delivery of statutory and strategic transformation initiatives by equipping staff with the knowledge and confidence to use our systems effectively and efficiently. The successful candidate will be responsible for designing, delivering, and evaluating training programmes that enable employees to confidently use Children's Services systems and technologies. You will work closely with system development and support services, system owners, project teams, subject matter experts, and end users to develop learning solutions that improve capability, increase user adoption, and deliver benefits to children and young people. Working within the Children's Services System Development, Training and Support Service, you will operate in an agile environment to support the implementation and optimisation of digital systems. Your focus will be on: Designing, developing, and delivering system and process training for employees at all levels Creating engaging learning materials, including user guides, quick reference guides, videos, webinars, and e-learning content Supporting system implementations and upgrades through training needs analysis and training delivery Assessing learner competence and gathering feedback to continuously improve training programmes Maintaining training records and reporting on training effectiveness Working with stakeholders to identify skills gaps and recommending learning solutions Providing coaching and floor-walking support during system rollouts Ensuring training content remains accurate, current, and aligned with business processes This is a fantastic opportunity for someone who: understands case management systems (e.g. Liquidlogic), has strong problem-solving and communication skills and a proactive, collaborative approach that can engage effectively with stakeholders at all levels. We offer flexible working, professional development opportunities, and the chance to contribute to meaningful change in the lives of children and families. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills: Understanding and experience of case management systems (e.g., social care systems such as Liquidlogic) Excellent communication, influencing and stakeholder engagement abilities Practical or professional experience and understanding of Children's services and/or Education services, supporting service teams and/or providing support to the public Relevant Training or Learning and Development qualification High proficiency in Microsoft tools (PowerPoint, SharePoint, Excel, Word, etc.) A proactive, collaborative approach and a passion for continuous improvement We're looking for someone who enjoys helping others learn, can simplify complex processes, and has a passion for technology and continuous improvement. To apply, we request that you submit a CV and answer the following 4 questions: Please describe a systems training programme you have designed and delivered. What was the objective, how did you tailor the training to different audiences, and what outcomes were achieved? Tell us about a time when users were resistant to adopting a new system or process. How did you encourage engagement, and what was the result? Give an example of training materials or learning resources you have created. How did you determine what was needed, and how did you evaluate their effectiveness? Systems trainers often work with project teams, managers, and end users. Describe a situation where you had to work with multiple stakeholders to deliver a successful training solution. What challenges did you face and how did you overcome them? The job advert closes at 23:59 on 7th September 2026 with interviews to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
This role has a starting salary of 48,698 per annum, based on a 36 hour working week. We are excited to be recruiting a Unit4 Service Delivery Agent (HR & Payroll) to join our fantastic team. This role is based at Woodhatch Place in Reigate and offers the flexibility of a hybrid working model. Our current expectation is a minimum of two days per week in the office, with the opportunity to discuss this arrangement during the interview process. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) plus bank holidays Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role As an important member of the team, you will help ensure that the Unit4 system runs smoothly and performs effectively, while supporting the delivery of a high-quality service. Reporting to the Service Delivery Team Leader, you will be part of the wider IT & Digital Service and work within a supportive and collaborative team. You will have the opportunity to take ownership of your work and contribute to a positive and fast-paced working environment. Key responsibilities of the Unit4 Service Delivery Agent include: Provide second-line support for HR and Payroll users, helping to resolve system issues quickly and effectively Act as a main point of contact for customer queries, investigating problems, keeping customers updated, and ensuring issues are resolved in a timely manner Carry out regular support and maintenance tasks for the HR and Payroll system Work closely with colleagues and other teams to resolve more complex issues, escalating them when needed Keep accurate records of customer contacts, issues, and resolutions using Cherwell, SharePoint, and other document management systems Test new and updated system functionality to make sure it works correctly and meets business requirements Create and carry out test plans and test scripts, including automated testing where appropriate Support projects, system upgrades, service improvements, and other initiatives to improve the service Share knowledge, provide guidance, and support other team members when required. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Experience supporting Unit4 ERP/MySurrey, particularly in HR and Payroll, including knowledge of UK payroll processes, Local Government payroll, Local Government and Teachers' Pension schemes, payroll reporting and the employee lifecycle (from recruitment through to leaving employment) Good knowledge of Forms, Workflows, Flex-fields, and Attributes within Unit4 Experience using SQL, including reading, writing, and analysing scripts Strong problem-solving skills and the ability to investigate and resolve system issues The ability to work well with others and build positive working relationships with colleagues and customers An understanding of the ITIL service management framework and how it supports IT service delivery To apply, we request that you submit a CV and you will be asked the following 4 questions: Please confirm how many years' experience you have providing support for Unit4/Agresso. Outline your areas of expertise in Unit4/Agresso, and the context in which you gained this experience. Please detail your functional knowledge/expertise in any of the Unit4/Agresso HR or Payroll modules or processes. Give an example of a time you resolved an issue for a customer or improved the customer service experience using your Unit4/Agresso experience. Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 20/09/2026 with interviews planned to follow. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
01/09/2026
Full time
This role has a starting salary of 48,698 per annum, based on a 36 hour working week. We are excited to be recruiting a Unit4 Service Delivery Agent (HR & Payroll) to join our fantastic team. This role is based at Woodhatch Place in Reigate and offers the flexibility of a hybrid working model. Our current expectation is a minimum of two days per week in the office, with the opportunity to discuss this arrangement during the interview process. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) plus bank holidays Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role As an important member of the team, you will help ensure that the Unit4 system runs smoothly and performs effectively, while supporting the delivery of a high-quality service. Reporting to the Service Delivery Team Leader, you will be part of the wider IT & Digital Service and work within a supportive and collaborative team. You will have the opportunity to take ownership of your work and contribute to a positive and fast-paced working environment. Key responsibilities of the Unit4 Service Delivery Agent include: Provide second-line support for HR and Payroll users, helping to resolve system issues quickly and effectively Act as a main point of contact for customer queries, investigating problems, keeping customers updated, and ensuring issues are resolved in a timely manner Carry out regular support and maintenance tasks for the HR and Payroll system Work closely with colleagues and other teams to resolve more complex issues, escalating them when needed Keep accurate records of customer contacts, issues, and resolutions using Cherwell, SharePoint, and other document management systems Test new and updated system functionality to make sure it works correctly and meets business requirements Create and carry out test plans and test scripts, including automated testing where appropriate Support projects, system upgrades, service improvements, and other initiatives to improve the service Share knowledge, provide guidance, and support other team members when required. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Experience supporting Unit4 ERP/MySurrey, particularly in HR and Payroll, including knowledge of UK payroll processes, Local Government payroll, Local Government and Teachers' Pension schemes, payroll reporting and the employee lifecycle (from recruitment through to leaving employment) Good knowledge of Forms, Workflows, Flex-fields, and Attributes within Unit4 Experience using SQL, including reading, writing, and analysing scripts Strong problem-solving skills and the ability to investigate and resolve system issues The ability to work well with others and build positive working relationships with colleagues and customers An understanding of the ITIL service management framework and how it supports IT service delivery To apply, we request that you submit a CV and you will be asked the following 4 questions: Please confirm how many years' experience you have providing support for Unit4/Agresso. Outline your areas of expertise in Unit4/Agresso, and the context in which you gained this experience. Please detail your functional knowledge/expertise in any of the Unit4/Agresso HR or Payroll modules or processes. Give an example of a time you resolved an issue for a customer or improved the customer service experience using your Unit4/Agresso experience. Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 20/09/2026 with interviews planned to follow. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
This role has a starting salary of 55,486 per annum, for working 36 hours per week, rising through annual increments to 60,898 per annum. We are looking for an experienced and passionate IT Problem Manager to join Surrey County Council's IT & Digital Service and help shape the future of Problem Management across our organisation. This role is based at Woodhatch Place in Reigate. We offer a hybrid working model with a minimum of two office days per week. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role This is an exciting opportunity for someone who enjoys solving complex service challenges, driving continual improvement and influencing technical teams to deliver outstanding customer outcomes. You will play a key role in reducing recurring incidents, identifying root causes and developing Problem Management capability across a large and diverse technology estate supporting essential public services. As Surrey County Council continues its digital transformation journey, we are investing in modern service management practices and technology. The successful candidate will be instrumental in establishing and maturing our Problem Management function within our new Halo ITSM platform whilst working with technical specialists, service delivery teams and suppliers to drive measurable service improvements. As IT Problem Manager, you will take ownership of Surrey County Council's Problem Management function, driving the identification, investigation and resolution of recurring and high-impact IT issues. Working across technical, service delivery, security and supplier teams, you will lead root cause analysis activities, manage known errors and help implement permanent solutions that improve service reliability and performance. This is a highly collaborative role, requiring you to build strong relationships across IT and Digital Services and influence stakeholders at all levels. You will chair problem review meetings, coordinate cross-functional teams and use service data and trends to proactively identify risks, reduce repeat incidents and support continual service improvement initiatives. Over the next 12-18 months, you will play a key role in developing and embedding a mature Problem Management practice within Surrey's Halo ITSM platform. Your work will directly contribute to improving the resilience, stability and quality of technology services that support colleagues and residents across the county, making a tangible impact on customer experience and organisational performance. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Significant experience managing and developing Problem Management processes within a complex IT environment. ITIL Foundation certification (or equivalent knowledge) with a strong understanding of Incident, Problem and Change Management practices. Proven experience leading Root Cause Analysis (RCA) investigations and driving permanent service improvements. Experience working collaboratively with technical teams, suppliers and stakeholders to resolve complex service issues. Strong analytical skills, with the ability to interpret service data, identify trends and implement preventative actions. Excellent communication and stakeholder management skills, with a customer-focused approach and commitment to continual service improvement. To apply, we request that you submit a CV and you will be asked the following questions: Describe a significant Problem Management initiative you have led. What was the issue, what approach did you take, and what measurable outcomes were achieved? Provide an example of a complex recurring service issue that required root cause analysis involving multiple technical teams or suppliers. How did you coordinate stakeholders and what was the outcome? How would you establish and mature a Problem Management practice within a new ITSM platform and organisation where the process is not yet fully embedded? Problem Management is often dependent on influencing people without direct authority. Tell us about a time you successfully achieved service improvements through stakeholder engagement and relationship building. Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. The job advert closes at 23:59 on Sunday 13th September 2026 with interviews planned to follow. Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
01/09/2026
Full time
This role has a starting salary of 55,486 per annum, for working 36 hours per week, rising through annual increments to 60,898 per annum. We are looking for an experienced and passionate IT Problem Manager to join Surrey County Council's IT & Digital Service and help shape the future of Problem Management across our organisation. This role is based at Woodhatch Place in Reigate. We offer a hybrid working model with a minimum of two office days per week. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role This is an exciting opportunity for someone who enjoys solving complex service challenges, driving continual improvement and influencing technical teams to deliver outstanding customer outcomes. You will play a key role in reducing recurring incidents, identifying root causes and developing Problem Management capability across a large and diverse technology estate supporting essential public services. As Surrey County Council continues its digital transformation journey, we are investing in modern service management practices and technology. The successful candidate will be instrumental in establishing and maturing our Problem Management function within our new Halo ITSM platform whilst working with technical specialists, service delivery teams and suppliers to drive measurable service improvements. As IT Problem Manager, you will take ownership of Surrey County Council's Problem Management function, driving the identification, investigation and resolution of recurring and high-impact IT issues. Working across technical, service delivery, security and supplier teams, you will lead root cause analysis activities, manage known errors and help implement permanent solutions that improve service reliability and performance. This is a highly collaborative role, requiring you to build strong relationships across IT and Digital Services and influence stakeholders at all levels. You will chair problem review meetings, coordinate cross-functional teams and use service data and trends to proactively identify risks, reduce repeat incidents and support continual service improvement initiatives. Over the next 12-18 months, you will play a key role in developing and embedding a mature Problem Management practice within Surrey's Halo ITSM platform. Your work will directly contribute to improving the resilience, stability and quality of technology services that support colleagues and residents across the county, making a tangible impact on customer experience and organisational performance. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Significant experience managing and developing Problem Management processes within a complex IT environment. ITIL Foundation certification (or equivalent knowledge) with a strong understanding of Incident, Problem and Change Management practices. Proven experience leading Root Cause Analysis (RCA) investigations and driving permanent service improvements. Experience working collaboratively with technical teams, suppliers and stakeholders to resolve complex service issues. Strong analytical skills, with the ability to interpret service data, identify trends and implement preventative actions. Excellent communication and stakeholder management skills, with a customer-focused approach and commitment to continual service improvement. To apply, we request that you submit a CV and you will be asked the following questions: Describe a significant Problem Management initiative you have led. What was the issue, what approach did you take, and what measurable outcomes were achieved? Provide an example of a complex recurring service issue that required root cause analysis involving multiple technical teams or suppliers. How did you coordinate stakeholders and what was the outcome? How would you establish and mature a Problem Management practice within a new ITSM platform and organisation where the process is not yet fully embedded? Problem Management is often dependent on influencing people without direct authority. Tell us about a time you successfully achieved service improvements through stakeholder engagement and relationship building. Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. The job advert closes at 23:59 on Sunday 13th September 2026 with interviews planned to follow. Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
