Convergys

A leading technology services company in Belfast is seeking a Senior Manager/Sr. Professional I to lead telecom infrastructure across global operations. This role demands strong hands-on experience with CCaaS platforms and leadership skills to manage teams effectively. Candidates should have a Bachelor's degree in Engineering or IT and extensive knowledge of telephony systems. Join a company recognized for its exceptional culture and commitment to technology-driven solutions.

Job Title:Azure IaaS Cloud Architect - Azure NetworkingJob DescriptionWe are seeking a Senior Azure IaaS Cloud Architect with Azure Networking as the primary skill, complemented by deep SAP on Azure IaaS experience and strong FinOps discipline. This role owns the network first, cost aware infrastructure architecture for SAP workloads on Azure, ensuring secure, high performance, highly available, and financially optimised Azure environments. The architect will design enterprise Azure networking, lead SAP migrations to Azure IaaS, and apply FinOps principles to control and optimise infrastructure spend across SAP landscapes. Primary Skill Area: Azure Networking (Critical & Mandatory) The successful candidate must be a strong Azure Network Architect first , with SAP, IaaS, and FinOps capabilities built on top of this foundation. Azure Networking Responsibilities Architect and own enterprise Azure networking designs , including: Hub and spoke topology Virtual WAN (where applicable) Design SAP optimised Azure network architectures , covering: + VNet and subnet design per SAP tier + Latency, throughput, MTU, and routing considerations + SAP inter tier communication flows Lead hybrid connectivity architecture , including: + ExpressRoute (mandatory, primary connectivity) + Site to Site VPN (secondary / DR) Design and govern: + Network Security Groups (NSGs) + User Defined Routes (UDRs) + Azure Firewall and/or NVAs Architect secure ingress and egress using: + Azure Load Balancer + Application Gateway (WAF) Define DNS, routing, and traffic flow strategies for SAP users, integrations, and management services Ensure networking aligns with Zero Trust , enterprise security, and SAP certification requirements Azure IaaS Architecture (Secondary, Cost Aware) Architect enterprise scale Azure IaaS platforms for SAP workloads Design and govern: + SAP certified Azure Virtual Machines + Managed disks (Premium / Ultra) + Availability Sets and Availability Zones Own infrastructure sizing, capacity planning, and performance tuning for SAP HANA Define OS level standards (Linux / Windows) for SAP Design HA/DR ready infrastructure meeting strict RTO/RPO targets SAP on Azure IaaS - Migration & Runtime Lead SAP ECC and SAP S/4HANA migrations to Azure IaaS Architect SAP certified designs including: + ASCS/ERS high availability + HANA scale up and scale out + Cross zone and cross region resilience Design SAP disaster recovery using Azure Site Recovery Work closely with SAP Basis teams to ensure SAP supportability Support cutover, go live, and post migration stabilisation Azure Landing Zones - Network & Cost Centric Design and implement Azure Landing Zones with a network first and cost aware approach Define: + Management group and subscription hierarchy + Network centric landing zone patterns + Shared services and connectivity hubs Build SAP ready landing zones , ensuring: + Network isolation per SAP tier + Controlled ingress/egress + Hybrid integration with on prem SAP landscapes Act as the design authority for Azure network, platform, and cost governance standards FinOps & Cost Optimisation (Explicit Responsibility) Embed FinOps principles into Azure IaaS and SAP architecture decisions Design cost optimised Azure network and infrastructure architectures , including: + Right sizing SAP VMs and HANA instances + Storage tier selection and performance cost trade offs + Network cost optimisation (ExpressRoute, egress, traffic flows) Define and enforce: + Resource tagging standards + Cost allocation by SAP system, environment, and business unit Use Azure Cost Management to: + Monitor SAP infrastructure spend + Identify cost anomalies and optimisation opportunities + Support forecasting and budgeting for SAP landscapes Advise stakeholders on cost vs resilience vs performance trade offs Support ongoing cost optimisation post migration , not just initial design Infrastructure Automation & Azure DevOps Deliver networking, IaaS, and cost governance automation using: + Terraform (preferred) + ARM / Bicep Build Azure DevOps pipelines for: + Landing zone deployment + Network and connectivity provisioning + SAP infrastructure rollout Enforce governance, cost controls, and consistency through code Required Skills & Experience Mandatory (Primary Screening Criteria) Deep Azure Networking expertise (PRIMARY SKILL) Proven experience designing enterprise Azure network architectures Strong ExpressRoute and hybrid connectivity experience Extensive experience as an Azure IaaS / Infrastructure Architect Proven SAP on Azure IaaS experience Azure Landing Zone design and implementation Strong FinOps / cost optimisation experience for Azure IaaS Infrastructure as Code (Terraform preferred) Azure DevOps CI/CD experience High availability and disaster recovery designLocation:UK, Work at Home, GBLanguage Requirements:Time Type:Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the # Mission: Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.# Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

A global technology and services leader seeks a Senior Azure IaaS Cloud Architect focused on Azure Networking. The ideal candidate will design enterprise Azure networking and oversee SAP migrations to Azure, utilizing a strong background in FinOps. Responsibilities include architecting cost-optimised infrastructure and leading high availability and disaster recovery efforts within Azure environments. A proven background in Azure networking and experience with SAP on Azure IaaS is essential for this full-time role.

Sr. Professional I, Global Telecom page is loaded Sr. Professional I, Global Telecomlocations: GBR Belfast - Maysfieldtime type: Full timeposted on: Posted Todayjob requisition id: RJob Title:Sr. Professional I, Global TelecomJob DescriptionWe are seeking an experienced Senior Manager/ Sr. Professional I, Global Telecom (CL) To lead and manage enterprise contact center and telecom infrastructure across global operations. The ideal candidate will have strong hands-on experience with modern CCaaS platforms, SIP technologies, and enterprise telephony systems, along with proven leadership skills to manage teams and drive transformation initiatives. This role requires expertise in cloud-based contact center platforms, telephony infrastructure, automation, and integration technologies, while ensuring high availability, security, and performance of global telecom services. Job Title: Senior Manager - Global Telecom (Sr. Professional I, Global Telecom) (CL) Location: Europe Time Zone (Candidate should be flexible to work across other time zones when required for global projects and operational tasks) Experience: 12-15 Years Education: Bachelor's degree in Engineering, Information Technology, Telecommunications, or a related field We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, and intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market-leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.Join us and be part of this journey towards greater opportunities and brighter futures. Job Summary: We are seeking an experienced Senior Manager/Sr. Professional I, Global Telecom to lead and manage enterprise contact center and telecom infrastructure across global operations. The ideal candidate will have strong hands-on experience with modern CCaaS platforms, SIP technologies, and enterprise telephony systems, along with proven leadership skills to manage teams and drive transformation initiatives. Key Responsibilities: Manage and support CCaaS platforms including Microsoft Dynamics 365 Contact Center, Microsoft Copilot Studio, Microsoft Power Automate, and NICE CXone. Lead the design, deployment, and optimization of cloud-based contact center solutions. Manage enterprise telephony environments including Avaya Aura components such as Avaya ACD, Session Manager, System Manager, Voicemail, and CMS. Oversee day-to-day telecom and contact center operations ensuring high system availability and performance. Lead telecom and CCaaS transformation projects including migrations, upgrades, and platform consolidation. Qualifications: Hands-on expertise with CCaaS platforms (Microsoft D365 Contact Center, NICE CXone). Strong knowledge of Avaya telephony systems and ACD environments. Deep understanding of SIP protocols and voice security. Experience leading global telecom teams and managing enterprise platforms. Solid understanding of ITIL framework and service management processes.Location:GBR Belfast - MaysfieldLanguage Requirements:Time Type:Full time2026-05-30# Mission: Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.# Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Job Title:Sharepoint Customer Engineer (Bilingual English)Job DescriptionWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures.We are looking for a highly skilled and experienced Microsoft Customer Engineer specializing in SharePoint infrastructure, administration, and design. In this customer-facing role, you will work directly with enterprise and government clients to deliver advanced technical solutions, migrations, and optimizations for both on-premises and cloud-based SharePoint environments.You will serve as a trusted advisor, providing technical expertise in architecture, deployment, troubleshooting, and best practices to help customers achieve business success with Microsoft technologies. We need someone fluent in both English and Spanish. Responsibilities: Plan, deploy, operate, and optimize on-premises, hybrid, and online SharePoint environments. Deliver technical workshops, training, and advisory sessions covering SharePoint Server and SharePoint Online. Analyze and troubleshoot complex SharePoint infrastructure and configuration issues, providing effective resolutions. Lead customer engagements focused on SharePoint migration, activation, and optimization. Collaborate with customer development teams, offering guidance on SharePoint development best practices. Automate and manage environments using PowerShell, CSOM, and related tools. Ensure system reliability, performance, and security across SharePoint and Microsoft 365 workloads. Support customers in implementing Microsoft 365 data governance, archiving, and backup strategies. Stay current on emerging Microsoft technologies and frameworks to guide customers in digital transformation. Required Skills & Qualifications 8+ years of experience in customer-facing roles such as systems architecture, administration, operations, software support, or IT consulting. Proven experience delivering SharePoint technical support and consulting services to enterprise or government clients. Strong background in SharePoint infrastructure administration, deployment, and migration (on-premises, hybrid, and online). Proficiency with PowerShell, SharePoint Client Side Object Model (CSOM), and Graph API. Knowledge of Azure infrastructure (IaaS, PaaS, SaaS), SQL Server configuration, and SharePoint DB maintenance. Familiarity with Microsoft 365 Archive, Data Security, and Governance solutions for SharePoint and OneDrive. Bachelor's or Master's degree in Information Technology or related field (or equivalent experience). Excellent communication skills (written and verbal) with a strong customer focus. Preferred / Optional Skills Advanced knowledge of SQL Server, Graph API, and Microsoft 365 Backup/Archive. Experience with Azure DevOps, GitHub, and CI/CD lifecycle concepts. Familiarity with Well-Architected Framework and Cloud Adoption Framework principles. Experience with SharePoint Framework (SPFx), JavaScript, REST APIs, and custom development (including web parts). Relevant Microsoft Certifications in SharePoint or related technologies are a plus.Location:CRI Work-at-HomeLanguage Requirements:Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the # Mission: Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.# Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Convergys is hiring a SharePoint Customer Engineer in the United Kingdom. This role requires 8+ years of experience in SharePoint infrastructure, administration, and design with a bilingual proficiency in English and Spanish. The successful candidate will deliver advanced solutions and optimizations for SharePoint environments, assisting clients in migrations and technical support. Join Convergys to engage with cutting-edge technologies in a supportive environment focused on transformation and success.