Job title Fire and Security Engineer Function Fire Location Field based Reports to Service Manager (North/South) Responsible for staff N/A About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview Safety systems maintenance engineer including reactive calls Key tasks Responsible for maintenance as per level 2 and phase 2 reactive calls to sites where customers have called in faulty systems (when senior guy is already on job). Part of the OOH call out rota. To carry enhanced van stock to achieve high 1st fix rate. Responsible for van stock in the same manner as level 1 and 2. Service Delivery Demonstrate an understanding of what service delivery excellence is for your role, ensuring you deliver the basics right every time and are part of a team where service is central to good performance. Managing Risk Awareness of your operational and regulation risks which may impend your operations. Responsibility for reporting to your line manager any risk which may impact the business Managing Health & Safety Conduct any Risk Assessments and Method Statements, compiling reports in line with H&S requirements Liaising with the Head of Compliance to ensure any compliance as part of your role is in line with the framework set. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Good understanding of safety systems Understanding of relevant BS to task Able to fault find and rectify Experience (what you have done) Personal qualities (the way you think and act) Good customer service skills Ability to communicate clearly. Able to use own initiative. Qualifications Asbestos Training FIA Foundation FIA Environmental FIA H&S PAT Testing BFC Extinguishers Part P Electrical FIA Maintenance Unit JBRP1_UKTJ
22/07/2026
Full time
Job title Fire and Security Engineer Function Fire Location Field based Reports to Service Manager (North/South) Responsible for staff N/A About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview Safety systems maintenance engineer including reactive calls Key tasks Responsible for maintenance as per level 2 and phase 2 reactive calls to sites where customers have called in faulty systems (when senior guy is already on job). Part of the OOH call out rota. To carry enhanced van stock to achieve high 1st fix rate. Responsible for van stock in the same manner as level 1 and 2. Service Delivery Demonstrate an understanding of what service delivery excellence is for your role, ensuring you deliver the basics right every time and are part of a team where service is central to good performance. Managing Risk Awareness of your operational and regulation risks which may impend your operations. Responsibility for reporting to your line manager any risk which may impact the business Managing Health & Safety Conduct any Risk Assessments and Method Statements, compiling reports in line with H&S requirements Liaising with the Head of Compliance to ensure any compliance as part of your role is in line with the framework set. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Good understanding of safety systems Understanding of relevant BS to task Able to fault find and rectify Experience (what you have done) Personal qualities (the way you think and act) Good customer service skills Ability to communicate clearly. Able to use own initiative. Qualifications Asbestos Training FIA Foundation FIA Environmental FIA H&S PAT Testing BFC Extinguishers Part P Electrical FIA Maintenance Unit JBRP1_UKTJ
Proton Southern is an established business supplying critical catering and hospitality equipment, consumables, and support services to independent and group companies across the south of the UK. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges.We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview Reporting to the Head of Sales, you will be responsible for increasing business by closing developed and repeat sales opportunities while discovering new streams of interest within the hospitality, care and education sectors. New business will be done through attending independently generated appointments. Key tasks Identify and pursue new business opportunities to grow sales revenue Develop and manage a portfolio of key accounts, ensuring long-term client relationship Understand client needs and provide tailored solutions to meet their business objectives Negotiate contracts, pricing, and terms to maximize profitability Collaborate with internal teams to deliver excellent service Monitor market trends and competitor activity to identify growth opportunities Prepare and present sales reports, forecasts, and performance metrics Attend industry events and networking opportunities to build relationships Carry out site surveys where required To determine the pricing structure for the client, in line with Proton pricing strategy and obtaining senior level approval as required Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Ability to provide outstanding levels of customer service Good organisational skills Good knowledge of the English language, both written and verbal You will have the ability to manage yourself without supervision and provide clear strategy plans to the management team. Experience (what you have done) Demonstrated ability to provide outstanding customer service. Experience of working in a busy team; driven to achieve personal, team, and business goals Demonstrated experience of taking ownership of customer queries Possess a strong understanding of our products, our competition in the industry and positioning. The way you think and act Aptitude for quickly building rapport with our customers by showing patience, empathy and understanding Strong team player Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn Qualifications We will need you to have a full UK diving licence as the role involves UK travel.
17/07/2026
Full time
Proton Southern is an established business supplying critical catering and hospitality equipment, consumables, and support services to independent and group companies across the south of the UK. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges.We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview Reporting to the Head of Sales, you will be responsible for increasing business by closing developed and repeat sales opportunities while discovering new streams of interest within the hospitality, care and education sectors. New business will be done through attending independently generated appointments. Key tasks Identify and pursue new business opportunities to grow sales revenue Develop and manage a portfolio of key accounts, ensuring long-term client relationship Understand client needs and provide tailored solutions to meet their business objectives Negotiate contracts, pricing, and terms to maximize profitability Collaborate with internal teams to deliver excellent service Monitor market trends and competitor activity to identify growth opportunities Prepare and present sales reports, forecasts, and performance metrics Attend industry events and networking opportunities to build relationships Carry out site surveys where required To determine the pricing structure for the client, in line with Proton pricing strategy and obtaining senior level approval as required Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Ability to provide outstanding levels of customer service Good organisational skills Good knowledge of the English language, both written and verbal You will have the ability to manage yourself without supervision and provide clear strategy plans to the management team. Experience (what you have done) Demonstrated ability to provide outstanding customer service. Experience of working in a busy team; driven to achieve personal, team, and business goals Demonstrated experience of taking ownership of customer queries Possess a strong understanding of our products, our competition in the industry and positioning. The way you think and act Aptitude for quickly building rapport with our customers by showing patience, empathy and understanding Strong team player Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn Qualifications We will need you to have a full UK diving licence as the role involves UK travel.
JLA Limited is seeking a Quality & Sales Enablement Specialist to improve sales performance, customer outcomes and compliance by applying quality assurance insights to coaching and continuous improvement across the sales function. You will audit interactions, manage quality data, and collaborate with sales leaders to drive performance. You will support call quality, conduct due diligence, and help develop a culture of compliance and continuous improvement, delivering insights and reports to
12/07/2026
Full time
JLA Limited is seeking a Quality & Sales Enablement Specialist to improve sales performance, customer outcomes and compliance by applying quality assurance insights to coaching and continuous improvement across the sales function. You will audit interactions, manage quality data, and collaborate with sales leaders to drive performance. You will support call quality, conduct due diligence, and help develop a culture of compliance and continuous improvement, delivering insights and reports to
Role overview The Quality & Sales Enablement Specialist is responsible for improving sales performance, customer outcomes, and compliance standards by using quality assurance insights to drive coaching, development, and continuous improvement across the sales function. The role involves supporting call quality, managing queries from customers and the wider business, and carrying out due diligence checks. It also includes working closely with sales executives and managers to deliver a live call audit status whilst promoting a strong culture of compliance across the business. Key tasks Review and assess customer interactions against defined quality frameworks. Maintain quality scorecards, audit records, and performance reports. Provide clear and constructive feedback to sales colleagues and management teams. Maintain a live status on workload and sales activity delegated from the Quality Manager. Supporting the effective implementation and ongoing development of the quality framework. Prepare and analyse quality, customer, and sales performance data. Produce regular quality and sales insight reports. Identify risks, trends, and development opportunities. Recommend and support continuous improvement initiatives. Support the delivery of a positive quality, compliance, and sales culture. Other tasks Tracking coaching effectiveness and improvement outcomes. Working closely with Sales Managers, Team Leaders, Training Teams, and operational stakeholders. Supporting onboarding and ongoing capability development of sales teams. Acting as a key contact for sales quality and performance, insights. Maintaining an understanding of sales processes, customer needs, and upcoming business changes. Supporting complaint investigations and root-cause analysis. Any other tasks delegated by management as required Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Experience conducting audits, interaction reviews, or quality assessments. Ability to analyse data and identify trends. Experience engaging with managers and stakeholders. Strong computer literacy with moderate/intermediate knowledge of Microsoft 365 applications and CRM navigation Experience within a telephony-based contact centre or sales support environment. Proficiency with Microsoft Excel, SharePoint and Power BI. Experience providing feedback, coaching, or performance support. Knowledge of compliance, customer experience, or continuous improvement methodologies. Strong attention to detail. Excellent communication and coaching skills. Analytical and problem-solving abilities. Commercial awareness and customer focus. A passion for continuous improvement and developing others.
12/07/2026
Full time
Role overview The Quality & Sales Enablement Specialist is responsible for improving sales performance, customer outcomes, and compliance standards by using quality assurance insights to drive coaching, development, and continuous improvement across the sales function. The role involves supporting call quality, managing queries from customers and the wider business, and carrying out due diligence checks. It also includes working closely with sales executives and managers to deliver a live call audit status whilst promoting a strong culture of compliance across the business. Key tasks Review and assess customer interactions against defined quality frameworks. Maintain quality scorecards, audit records, and performance reports. Provide clear and constructive feedback to sales colleagues and management teams. Maintain a live status on workload and sales activity delegated from the Quality Manager. Supporting the effective implementation and ongoing development of the quality framework. Prepare and analyse quality, customer, and sales performance data. Produce regular quality and sales insight reports. Identify risks, trends, and development opportunities. Recommend and support continuous improvement initiatives. Support the delivery of a positive quality, compliance, and sales culture. Other tasks Tracking coaching effectiveness and improvement outcomes. Working closely with Sales Managers, Team Leaders, Training Teams, and operational stakeholders. Supporting onboarding and ongoing capability development of sales teams. Acting as a key contact for sales quality and performance, insights. Maintaining an understanding of sales processes, customer needs, and upcoming business changes. Supporting complaint investigations and root-cause analysis. Any other tasks delegated by management as required Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Experience conducting audits, interaction reviews, or quality assessments. Ability to analyse data and identify trends. Experience engaging with managers and stakeholders. Strong computer literacy with moderate/intermediate knowledge of Microsoft 365 applications and CRM navigation Experience within a telephony-based contact centre or sales support environment. Proficiency with Microsoft Excel, SharePoint and Power BI. Experience providing feedback, coaching, or performance support. Knowledge of compliance, customer experience, or continuous improvement methodologies. Strong attention to detail. Excellent communication and coaching skills. Analytical and problem-solving abilities. Commercial awareness and customer focus. A passion for continuous improvement and developing others.