SHELTER

Are you an experienced Digital Product Manager looking for an exciting opportunity to help develop digital products and services? If so, join Shelter and you could soon be supporting our income generation, advocacy campaigns and advice services. About the role Reporting to the Digital Product and Delivery Lead, you'll be at the centre of a multidisciplinary digital team, developing products and services to support Shelter's income generation, advocacy campaigns and advice services. As part of the Digital Team, you'll work with disciplines including front and back-end development and user-centred designers, as well as with adjacent teams of specialists in marketing, creative, and campaigning teams. You'll develop Shelter's ability to be user and data-led, leading on the planning, delivery, maintenance, and optimisation of a range of digital products. Role specifics A passionate champion of agile product design, you are used to being flexible within a range of business settings and constraints. Through extensive experience collaborating with experts in cross-functional teams, you'll understand how to successfully bring together different technical specialists and business stakeholders, enabling them to work together towards a common aim. You'll have a solid knowledge of product design and development, including facilitating, ideation, and scoping. You will have worked on complex projects with a range of technologies and understand how strategic requirements, business analysis, systems thinking and user insight can be translated into full-stack solutions. An excellent communicator, you can advocate for a particular approach while building constructive relationships. Able to balance dependencies and priorities, we'll look to you to develop a clear roadmap, that everyone can get behind, to deliver on time and budget. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About the team The Digital team sit alongside our Content and User Experience team, our Strategic Evaluation, Learning and Insight team and our CRM team, within Shelter's Digital and Audience Engagement (DAE) sub-directorate. DAE is one of three sub-directorates that make up our wider Communications, Policy and Campaigns (CPC) department. About Shelter Home is a human right. It's our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Operations and Content Lead Do you have experience leading content operations and shaping high-quality, user-centred digital content at scale? We're looking for an Operations and Content Lead to play a key role in delivering Shelter's Digital Purpose, helping us create impactful experiences that empower people in the fight for home. About the role Reporting to the Head of Content and working closely with content designers, product managers and stakeholders across Shelter, the Operations and Content Lead role requires an experienced leader with a proven track record of working across content design and operations at a senior level. Role specifics We're looking for a supportive and confident leader to guide and develop our Content team, helping them grow their skills and deliver high-quality, user-focused work. You'll shape our content strategy, improve processes, and ensure our content is consistent, accessible and aligned with organisational priorities. You'll oversee content operations, workflows and governance, support devolved publishing, and use data and research to drive continuous improvement. You'll also manage our CMS processes, champion good content design, and work closely with colleagues across disciplines. With strong editorial skills, a solid understanding of user-centred design and agile ways of working, you'll be comfortable making clear decisions, motivating others, and improving how we plan, create and publish content. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About the team The Digital Content and User Experience team plays a key role within Shelter by producing exciting content design work for directorates across the organisation, delivered through the Digital team. Collectively, they set the example for Shelter in digital best practice, discovery and innovation. About Shelter Home is a human right. It's our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Do you have experience of providing housing casework? Then join Shelter as a Community Housing Advisor and you could soon be part of the team that provides a vital service to the local community. About Shelter A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation. About the team Shelter Hubs deliver frontline advice and support services to people who are struggling to manage their housing situation, involving and empowering local communities to demand the right to a safe home. The Merseyside Hub operates a range of advice and support provision, including legal advice and representation and intensive housing related support services to support people whose right to a home is at risk or being denied. About the role Working flexibly across Merseyside, you will provide housing advice and support and manage a varied caseload. You'll also build and maintain relationships within the community and collaborate with key stakeholders and referral partners to achieve positive outcomes. And, when it comes to supporting with developing and delivering training/rights awareness for staff, volunteers and wider stakeholders, again, we'll count on you. Involving those with lived experience in service design, identifying opportunities to influence change, ensuring client details are entered onto a case management system and keeping up-to-date on changes in legislation - all are aspects of this interesting and varied role. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About you You'll need experience of supporting people with multiple disadvantages within a safeguarding framework and a proven ability to manage a caseload, adhering to multiple deadlines and utilising and applying legislation to your day-to-day casework. Experience of developing and delivering group training sessions will also be required as will proficiency using various IT packages to input client data and the ability to communicate using various platforms. Benefits We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society. Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Digital Advice Service Owner £40,250 pa + excellent benefits including 30 days holiday and flexible working Sheffield Closing date: Sunday 12 th September 2021 at 11.30 pm. Interviews: Wednesday 29th and Thursday 30th September 2021 Do you have the understanding of digital technology and people it takes to lead a team of content designers and other specialists that create and maintain high-quality user-focused content? Then join Shelter as a Digital Advice Service Owner and you could soon be playing a vital role at the heart of our Digital Advice team. About Shelter A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation. About the team Part of Shelter's Telephone and Online Advice Services, the Digital Advice team works with users of our online advice services, and people across the organisation, to make our services and information simpler, clearer and faster. To ensure the team is operating efficiently and constantly improving a service designed to help people, we need a commercially aware individual with a passion for all things digital to champion the needs of service users and see that those needs are reflected in the high-quality content we produce. About the role The challenge here will be to increase the percentage of people that are confident they know how to take action appropriate to their situation with the information and advice they receive. That will involve working closely with our service users and multi-disciplinary teams to identify user needs and writing and owning agile/lean content production processes to meet those needs. It will also involve liaising with Business Owners to operate and iterate a live service that ensures people can get the support they need to assert their rights. Helping Product Managers promote ways of working in line with lean principles will be important too, as will leading on facilitating relationships within communities of practice and other parts of Shelter on issues around content production and development. Monitoring services and reacting to unexpected changes, leading the design and publication of content based on user needs and reviewing the work of content designers and experts from other disciplines - all are aspects of this high profile role. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About you An advocate for accessible and inclusive content and happy to champion user-focused service delivery, you have an innate ability to take complex language and processes and make them simple to understand. You're also great at backing up and explaining your decisions based on evidence. Monitoring service performance and setting improvement goals for a team comes naturally to you too, as does coaching content design colleagues. And, when it comes to identifying unmet user needs, working with product teams to create and design new services or playing an active role in an organisation's content community of practice, again, you have what it takes to deliver. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society. Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.