About us We are a well established data centre provider based across two sites in Fareham Hampshire. We provide a wide range of Connectivity, Networking and Data centre services to a variety of clients. We are ISO9001 and ISO27001 accredited and pride ourselves on our commitment to excellent customer service. We need dedicate enthusiastic staff to support our growth and maintain our commitment to our customers. The Role You would be working in a small team with a range of responsibilities including 1st Line customer support by e-mail and phone Fault finding Providing customer access to the data centre Assisting customers Undertaking remote hands Remote admin / Support Network cabling Unboxing, racking servers Fault diagnosis Physical logistics Configuring hardware/routers Day to day data centre operations Shifts The role is shift based including n ights, weekends and bank holidays . Totaling 32 hours per week We operate a 5 on 5 off rota, typically with 5 early shifts followed by 5 days off, 5 late shifts, 5 days off and finally 5 nights before another 5 days off. You would typically do 5-7 night shifts each month. Because of the shifts it's essential you have your own transport (bike, car etc) and are able to attend work should there be a bus strike or its snowing and public transport isn't running. On call work is also available and we also work at customer sites from time to time. About you No formal IT qualifications are required (Full training will be provided) Experience with customer service will be useful You must be enthusiastic Willing to learn Flexible Can do attitude Excellent problem solving skills Thorough work ethic Attention to detail
09/09/2021
Full time
About us We are a well established data centre provider based across two sites in Fareham Hampshire. We provide a wide range of Connectivity, Networking and Data centre services to a variety of clients. We are ISO9001 and ISO27001 accredited and pride ourselves on our commitment to excellent customer service. We need dedicate enthusiastic staff to support our growth and maintain our commitment to our customers. The Role You would be working in a small team with a range of responsibilities including 1st Line customer support by e-mail and phone Fault finding Providing customer access to the data centre Assisting customers Undertaking remote hands Remote admin / Support Network cabling Unboxing, racking servers Fault diagnosis Physical logistics Configuring hardware/routers Day to day data centre operations Shifts The role is shift based including n ights, weekends and bank holidays . Totaling 32 hours per week We operate a 5 on 5 off rota, typically with 5 early shifts followed by 5 days off, 5 late shifts, 5 days off and finally 5 nights before another 5 days off. You would typically do 5-7 night shifts each month. Because of the shifts it's essential you have your own transport (bike, car etc) and are able to attend work should there be a bus strike or its snowing and public transport isn't running. On call work is also available and we also work at customer sites from time to time. About you No formal IT qualifications are required (Full training will be provided) Experience with customer service will be useful You must be enthusiastic Willing to learn Flexible Can do attitude Excellent problem solving skills Thorough work ethic Attention to detail
About usWe are a well established data centre provider based in Fareham providing a wide range of Internet and Data services to a variety of clients. We are ISO9001 and ISO27001 accredited and pride ourselves on our commitment to customer service. We're rapidly growing and need dedicate people to support our growth and maintain our commitment to our customers...... click apply for full job details
17/03/2021
Full time
About usWe are a well established data centre provider based in Fareham providing a wide range of Internet and Data services to a variety of clients. We are ISO9001 and ISO27001 accredited and pride ourselves on our commitment to customer service. We're rapidly growing and need dedicate people to support our growth and maintain our commitment to our customers...... click apply for full job details