Page Group

A leading governmental services client require a talented 2nd/3rd line engineer to carry out management of the data and voice networks. Client Details A leading governmental services client Description Responsibilities To assist Line Manager in the effective day-to-day management of the data (and voice) networks. Provide technical resources for infrastructure and application projects as defined through the Project Office. To assist in the design, delivery and maintenance of the core network infrastructure that underpins operational services managed within IT Infrastructure & Operations. Ensuring tasks and incidents are prioritised and resolved in accordance with business requirements. Provide support to the 2nd level operational support teams for the resolution of complex 3rd level support incidents. Undertake root cause analysis of reported faults, design and implement fixes to problems. Ensure that system builds are consistent and manageable, implementing and utilising proactive monitoring tools, where possible. Document technical 'fixes' and ensure the knowledge base is updated. Compile and prepare periodic status, performance, and trend reports for management's review. Secure the network infrastructure in line with security policies and practices ensuring that adequate and robust security measures are designed, implemented, and updated based on Corporate Standards. Profile Up to date and relevant Cisco qualifications Understanding of ITIL Service & Support processes Working knowledge of the latest and emerging networking technologies In-depth hands-on technical knowledge of: LAN SD WAN / MPLS Direct Connects Security Gateway Services (e.g. Internet Proxy) Multi-vendor Firewalls VPN Connectivity Job Offer This is a 4 mnth contract based in Nortnamptonshire (with an opportunity to work from home), and paying upto £300 per day. if interested, then please replay back with an updated CV

This role is to provide the day to day routine and operational support duties to the IT Support and Infrastructure department and is designed to support busy system engineers and system technicians, freeing up their time from the routine tasks. Client Details Reputable Organisation UK wide reach Description To ensure that backup tapes are changed as per the prescribed schedule and that tapes are accurately labelled and stored correctly. Interrogate the HIS Automated Hardware Inventory system and report all PCs displaying incomplete records. Monitor the centralised virus control software and report all virus alerts for escalation and mitigation. Assist customers to resolve billing enquiries for Landline, Mobile Phone Voice and Data Usage. To assist in the pricing of equipment for order, by obtaining quotes and drafting up requisitions for authorisation. Execute automatic software installs where instructed to. Install base software images onto PCs as required in the commissioning of new or the reissue of existing equipment. Support the recycling of hardware recovered from customers to ensure that this process is monitored, equipment returns are logged and disposal is in accordance with agreed procedure. Ensure that the physical security and operating environment of computer suites are not compromised. To issue, administer and cancel RSA tokens for VPN access. To ensure that appropriate and responsible, safe use and installation of IT equipment, including repair and maintenance takes place. Check server backups for successful completion and report those backups that fail to their supervisor. To manually maintain Active Directory, Central Encryption Control Server (Safeboot) and Asset Control system (LANDesk) to ensure that redundant equipment is removed as assets and that asset transfers between customers is also reflected in these system Profile IT experience gained through education or the workplace. MS Office or equivalent packages gained through education or the workplace. Windows gained through education or the workplace. PC/Mobile/Printer fault diagnosis gained through education or the workplace. Data Entry experience on a computer system gained through education or the workplace. Knowledge of routinely used IT equipment in the corporate office environment and its application of usage. Good problem solving skills. Confident in their abilities, can work under pressure and to tight deadlines. Frequent requirement to carry, move equipment, without aids, e.g. Printers/ PCs. Reasonable adjustments will be made where necessary. Job Offer Join a Reputable client gain experience of working on large projects Learn new skills