Euro London

Are you looking for your next SaaS or CRM Support Team leadership challenge ? Eager to drive the success of a talented UK team supporting clients across EMEA ? If so, why not read on ? From the very beginning, our client's company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they're on a mission to help sales teams reach their highest potential. Their diverse team around the world shares a passion for helping customers succeed. Together, they're building a culture that values personal and professional growth-and they're proud to be recognized as a Great Place to Work. Our client cares about work/life balance and flexibility for our employees, and they're proud of how we show up for our customers every day. If you're looking to level up your career and help businesses grow better and faster, you're in the right place. Learn more about our careers and how you can be part of their UK and global expansion journey. About the Role Our client is hiring a Regional Technical Support Delivery Manager to lead frontline support execution across your designated region. This role is foundational to their support delivery strategy-ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes. This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Solihull location, specifically, working in-office 3 days per week. Impact you will make in the role: Own daily support execution for your region, ensuring consistent performance against operational goals and SLAs Manage and optimize staff coverage, team availability, and queue balancing in collaboration with Support Operations and Workforce Planning Ensure each team member is accountable for owning cases end-to-end and delivering high-quality, timely support, with appropriate handoffs for complex escalations Lead, coach, and develop a team of frontline support specialists and senior specialists, reinforcing a culture of ownership, rigor, and delivery Monitor and improve case handling efficiency, FRT, resolution time, and overall support quality Conduct regular 1:1s, coaching sessions, and performance reviews with clarity and transparency Implement and reinforce global support workflows, documentation practices, SOPs, and case management standards Partner with Support Operations to adopt and roll out new tools, QA standards, and enablement programs across the team Drive continuous improvements in case flow efficiency, escalation prevention, and internal collaboration Serve as an accountable point of contact for customer escalations within your region, ensuring visibility, timely action, and clear internal coordination Elevate the voice of the customer through clear documentation of pain points and feedback loops with Product and Engineering Support implementation readiness and customer transitions in partnership with other cross-functional teams What you will bring: 5+ years of experience in people leadership roles within a technical support environment Proven ability to drive support team performance, productivity, and accountability at a regional or functional level Strong understanding of case management principles, support tooling, and SLA-driven operations Demonstrated success implementing performance improvement plans and structured coaching Excellent organizational and execution skills with a bias toward action and clarity Effective communicator, able to lead with transparency and inspire commitment to goals Familiarity with Salesforce, HubSpot, or similar platforms; CRM product exposure preferred Preferred: Experience leading support delivery teams in SaaS or enterprise software environments Working knowledge of CRM systems and technical troubleshooting processes Exposure to operational frameworks such as ITIL, Six Sigma, or Agile service management Understanding of workforce forecasting, support analytics, and case routing logic. This is a unique opportunity to play a leading role in developing a talented team of technical support experts, ensuring a customer-centric and problem solving oriented approach to supporting customers across EMEA. You'll have opportunities to grow and a remuneration and benefits package aligned with the scope of responsibilities in the position. If this sounds like your next career challenge then why not apply today ? We'll look forward to hearing from you !

Are you a French-speaking, graduate Maths champion based in London or Birmingham looking to join a thriving, fast-growing organisation? We have an amazing opportunity for you! A very successful software company is looking to hire a number of French-speaking graduates coming from a Science or Technical degree to join their team as a Technical Business Analyst. There are several teams in need of new talent, so some of the Technical Business Analysts will have a more client-facing focus and some of them will be working closely with the internal team. The company has been growing consistently 20% year-over-year for the last decade! The ideal candidate: *Is fluent in both French and English *Holds a 2:1 or higher degree in a technical subject such as Maths, Engineering or Physics *Excellent A levels including and A in Maths *Logical, well organised and practical *Confident and eager to take on responsibility and the ability to learn new skills quickly *The ability to work well as part of a team, seamlessly collaborating with others *Some roles are more client focused where an ability to build relationships with customers and strong communication skills are essential. *Must have full right to work in the UK as no sponsorship is available for this role If this feels like the opportunity you are looking for and your experience and skills match the above then click "Apply" or call/e-mail Ben Sanchez for more information. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application. However, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our clients' requirements. To enquire about other vacancies please visit our website at

Are you a French or German speaker looking for an Implementation role in the Software industry? Do you have consulting and programming experience? We have several opportunities for you to work with top-rated companies located in London! Functional Implementation is one of the key pieces of a SaaS company's architecture. Once the sales cycle is complete, consultants are the key contact in driving and building the relationship, implementing the solution and managing the customers' expectations. Consultants cover the main privacy modules. The role is probably the most important as it's the bridge between provider, the customer and internally, being able to identify gaps in the product which might help the business grow. Profile sought: - Relevant experience across software development, professional services, solution engineering, technical consulting; with expertise in architecting, supporting and/or rolling out new technology and solution initiatives? - Previous end-to-end implementation experience, ideally on a SaaS platform/product - Effective customer-facing communication and relationship building skills. Proven success in and genuine enthusiasm for working directly with customer? - Able to problem solve; gather client requirements and find a system-based solution that will address them - Ability to manage multiple projects at the same time - Depending on the role and company, fluency in one of the following languages may be required: German and French If this feels like the opportunity you are looking for and your experience and skills match the above then click "Apply" or call/e-mail Ben Sanchez for more information. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our clients' requirements. To enquire about other vacancies please visit our website at