C&M Travel Recruitment

IT Manager Location: London (3 days per week) Salary: £45,000-£50,000 (dependent on experience) We are seeking an experienced and hands-on IT Manager to oversee and deliver IT operations across a UK-based travel and hospitality group with three London offices. This role will act as the primary point of contact for all IT support, ensuring a secure, efficient, and user-friendly technology environment while supporting both day-to-day operations and long-term IT strategy. Key Responsibilities Act as the first point of contact for all IT queries, providing friendly and responsive technical support Manage the full lifecycle of IT equipment, including setup, maintenance, repair, and decommissioning Maintain and improve helpdesk processes to ensure efficient issue resolution Conduct audits of hardware, software, licences, and IT processes to identify improvements Monitor network performance and coordinate with external vendors and service providers Manage onboarding and offboarding processes, including equipment and access management Strengthen cybersecurity practices and ensure compliance with UK GDPR and IT governance standards Oversee software licences, subscriptions, and vendor relationships Support IT projects and advise on infrastructure improvements and technology investments Work with senior leadership to develop short- and long-term IT strategy Skills & Experience Broad IT generalist experience, ideally in a multi-site environment Strong background in IT support, systems administration, and infrastructure management Knowledge of Windows and/or macOS environments and productivity tools Understanding of cybersecurity, data protection, and backup strategies Experience managing networks, hardware, cloud tools, and vendors Excellent communication and problem-solving skills Highly organised, proactive, and able to work independently across multiple locations Service-focused with a personable and professional approach to user support This is an excellent opportunity for a proactive IT professional looking to take ownership of IT operations and contribute to the ongoing development of a growing organisation's technology environment.