Job Description An exciting opportunity for a Business Analyst has arisen for an ambitious individual to join the Operational Change team in Manchester. As a Business Analyst you will have the opportunity to progress your career at AJ Bell, providing business analysis services to support AJ Bell with its growth and cost targets. The key responsibilities of the role are as follows: Work with colleagues and other stakeholders to investigate and model business functions, business processes, information flows and data structures You will gather, analyse and validate business requirements Produce business analysis deliverables using relevant documentation styles in line with organisational standards using appropriate tool You will create high quality specifications Facilitate stakeholder meetings and workshops, and presenting findings and actions both verbally and in writing to the business Assist in defining user acceptance tests for new or improved business processes and IT systems You will analyse solutions from all angles by modelling processes, mapping data and perform gap, impact and risk analysis to ensure that no detail is missed You will support both internal development teams and external suppliers in the implementation of a change You will seek to identify areas where improvement in systems and processes will lead to greater efficiency and ensure that these are brought to management attention What we're looking for: Demonstrable experience of 3-5 years as a Business Analyst in a professional setting Possession of, or substantial progress towards, a recognised Business Analysis professional qualification Exceptional analytical and problem-solving capabilities Experience of working in an Agile environment Meticulous attention to detail In-depth knowledge of industry standards, regulatory requirements, and compliance protocols Proven ability to work autonomously and collaboratively within a team environment Superior interpersonal and communication skills, both written and verbal Exemplary organisational skills with a track record of meeting stringent deadlines Demonstrated proactive approach and solution-oriented mindset Proficient in Lean / Six Sigma methodologies and their practical application About AJ Bell AJ Bell is one of the UK's fastest-growing investment platform businesses, providing award-winning solutions for everyone, from professional financial advisers to first-time investors. Today, over 723,000 customers trust us to manage more than £108.7 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures. We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026 a reflection of our supportive and collaborative culture. What we offer 26 days holiday, increasing with service + buy/sell scheme + bank holidays 7% Pension with matched contributions Discretionary bonus scheme Share schemes (including free shares and BAYE) Health Cash Plan and discounted private healthcare Free onsite gym Enhanced family leave (subject to qualifying criteria) Travel and bike loan schemes Employee Assistance Programme Life at AJ Bell Regular social events including summer and Christmas parties Learning and development opportunities tailored to you Casual dress code Friendly, supportive team environment Our ways of working We offer hybrid working, with a minimum of 60% of your working time per month spent in the office. For new starters, there's an initial period of full-time office working to help you settle in and build relationships. Inclusion & diversity We're committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential. Qualifications
08/06/2026
Full time
Job Description An exciting opportunity for a Business Analyst has arisen for an ambitious individual to join the Operational Change team in Manchester. As a Business Analyst you will have the opportunity to progress your career at AJ Bell, providing business analysis services to support AJ Bell with its growth and cost targets. The key responsibilities of the role are as follows: Work with colleagues and other stakeholders to investigate and model business functions, business processes, information flows and data structures You will gather, analyse and validate business requirements Produce business analysis deliverables using relevant documentation styles in line with organisational standards using appropriate tool You will create high quality specifications Facilitate stakeholder meetings and workshops, and presenting findings and actions both verbally and in writing to the business Assist in defining user acceptance tests for new or improved business processes and IT systems You will analyse solutions from all angles by modelling processes, mapping data and perform gap, impact and risk analysis to ensure that no detail is missed You will support both internal development teams and external suppliers in the implementation of a change You will seek to identify areas where improvement in systems and processes will lead to greater efficiency and ensure that these are brought to management attention What we're looking for: Demonstrable experience of 3-5 years as a Business Analyst in a professional setting Possession of, or substantial progress towards, a recognised Business Analysis professional qualification Exceptional analytical and problem-solving capabilities Experience of working in an Agile environment Meticulous attention to detail In-depth knowledge of industry standards, regulatory requirements, and compliance protocols Proven ability to work autonomously and collaboratively within a team environment Superior interpersonal and communication skills, both written and verbal Exemplary organisational skills with a track record of meeting stringent deadlines Demonstrated proactive approach and solution-oriented mindset Proficient in Lean / Six Sigma methodologies and their practical application About AJ Bell AJ Bell is one of the UK's fastest-growing investment platform businesses, providing award-winning solutions for everyone, from professional financial advisers to first-time investors. Today, over 723,000 customers trust us to manage more than £108.7 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures. We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026 a reflection of our supportive and collaborative culture. What we offer 26 days holiday, increasing with service + buy/sell scheme + bank holidays 7% Pension with matched contributions Discretionary bonus scheme Share schemes (including free shares and BAYE) Health Cash Plan and discounted private healthcare Free onsite gym Enhanced family leave (subject to qualifying criteria) Travel and bike loan schemes Employee Assistance Programme Life at AJ Bell Regular social events including summer and Christmas parties Learning and development opportunities tailored to you Casual dress code Friendly, supportive team environment Our ways of working We offer hybrid working, with a minimum of 60% of your working time per month spent in the office. For new starters, there's an initial period of full-time office working to help you settle in and build relationships. Inclusion & diversity We're committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential. Qualifications
Job Description Based in London and part of the CX and Experimentation team, the Senior Conversion Rate Specialist will be driving the enhancement of its direct-to-consumer (D2C) business through improving conversion rates across its digital platforms. This role focuses on optimising user experience, increasing customer engagement, and driving revenue growth through conversion rate optimisation strategies. What does the job involve? Conversion Planning: Develop testing roadmap alongside the Experimentation Manager, ensuring that customer outcomes associated with experimentation are in line with our regulatory obligations. Conversion delivery: Design and execute A/B and multivariate tests according to agreed roadmap to optimise website elements, user journeys and conversion funnels. Conversion Insight: Complete all test analysis, communicating insights to internal stakeholders. Provide regular updates on progress and performance metrics to ensure transparency across the wider business. Experimentation platform expert: Become platform super user, able to independently develop tests and metrics on the platform through to delivery. Website Analytics: Monitor and analyse website and digital performance using web analytics and customer feedback tools including but not limited to Contentsquare, GA4, and GetFeedback. Translate these insights into actionable recommendations, identifying testing opportunities and iterations to inform the test backlog. User Experience Enhancement: Work with UX/UI designers and developers to implement user-friendly design principles and improve the overall digital experience. Cross-functional Collaboration: Collaborate with marketing, product, technology and UX teams to execute testing roadmap. Be the key point of contact with these teams to gather requirements that support and enhance their activity and strategy. Third-party management: Manage the working relationship with third parties to support the experimentation agenda, delivering on agreed tests and analyses. Industry Research and Best Practices: Stay up-to-date with industry trends, emerging technologies, and best practices in conversion optimisation, UX/UI design, and digital marketing. Evaluate competitor websites and benchmark performance to identify opportunities for differentiation and innovation. What we're looking for: A hard-working individual, who demonstrates a strong worth ethic and willingness to learn quickly. Strong communication skills, with the ability to interpret and translate concepts into clear written briefs and designs. High attention to detail. Someone who works well in teams both and independently. What you'll bring: Previous experience of designing and executing conversion optimisation tests Strong practical understanding of web technologies and HTML Familiar with optimisation tools and platforms, preferably Webtrends Optimize and Optimizely preferable Experience using data analytics tools, preferably Contentsquare and GA4 Awareness and understanding of UX & CX design principles Experience working with web developers Competent in JavaScript and Google Tag Manager Advanced Excel skills About AJ Bell AJ Bell is one of the UK's fastest-growing investment platform businesses, providing award-winning solutions for everyone, from professional financial advisers to first-time investors. Today, over 723,000 customers trust us to manage more than £108.7 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures. We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026 a reflection of our supportive and collaborative culture. What we offer 26 days holiday, increasing with service + buy/sell scheme + bank holidays 7% Pension with matched contributions Discretionary bonus scheme Share schemes (including free shares and BAYE) Health Cash Plan and discounted private healthcare Enhanced family leave (subject to qualifying criteria) Travel and bike loan schemes Employee Assistance Programme Life at AJ Bell Regular social events including summer and Christmas parties Learning and development opportunities tailored to you Casual dress code Friendly, supportive team environment Our ways of working We offer hybrid working, with a minimum of 50% of your working time per month spent in the office. For new starters, there's an initial period of full-time office working to help you settle in and build relationships. Inclusion & diversity We're committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience, and potential.
01/06/2026
Full time
Job Description Based in London and part of the CX and Experimentation team, the Senior Conversion Rate Specialist will be driving the enhancement of its direct-to-consumer (D2C) business through improving conversion rates across its digital platforms. This role focuses on optimising user experience, increasing customer engagement, and driving revenue growth through conversion rate optimisation strategies. What does the job involve? Conversion Planning: Develop testing roadmap alongside the Experimentation Manager, ensuring that customer outcomes associated with experimentation are in line with our regulatory obligations. Conversion delivery: Design and execute A/B and multivariate tests according to agreed roadmap to optimise website elements, user journeys and conversion funnels. Conversion Insight: Complete all test analysis, communicating insights to internal stakeholders. Provide regular updates on progress and performance metrics to ensure transparency across the wider business. Experimentation platform expert: Become platform super user, able to independently develop tests and metrics on the platform through to delivery. Website Analytics: Monitor and analyse website and digital performance using web analytics and customer feedback tools including but not limited to Contentsquare, GA4, and GetFeedback. Translate these insights into actionable recommendations, identifying testing opportunities and iterations to inform the test backlog. User Experience Enhancement: Work with UX/UI designers and developers to implement user-friendly design principles and improve the overall digital experience. Cross-functional Collaboration: Collaborate with marketing, product, technology and UX teams to execute testing roadmap. Be the key point of contact with these teams to gather requirements that support and enhance their activity and strategy. Third-party management: Manage the working relationship with third parties to support the experimentation agenda, delivering on agreed tests and analyses. Industry Research and Best Practices: Stay up-to-date with industry trends, emerging technologies, and best practices in conversion optimisation, UX/UI design, and digital marketing. Evaluate competitor websites and benchmark performance to identify opportunities for differentiation and innovation. What we're looking for: A hard-working individual, who demonstrates a strong worth ethic and willingness to learn quickly. Strong communication skills, with the ability to interpret and translate concepts into clear written briefs and designs. High attention to detail. Someone who works well in teams both and independently. What you'll bring: Previous experience of designing and executing conversion optimisation tests Strong practical understanding of web technologies and HTML Familiar with optimisation tools and platforms, preferably Webtrends Optimize and Optimizely preferable Experience using data analytics tools, preferably Contentsquare and GA4 Awareness and understanding of UX & CX design principles Experience working with web developers Competent in JavaScript and Google Tag Manager Advanced Excel skills About AJ Bell AJ Bell is one of the UK's fastest-growing investment platform businesses, providing award-winning solutions for everyone, from professional financial advisers to first-time investors. Today, over 723,000 customers trust us to manage more than £108.7 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures. We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026 a reflection of our supportive and collaborative culture. What we offer 26 days holiday, increasing with service + buy/sell scheme + bank holidays 7% Pension with matched contributions Discretionary bonus scheme Share schemes (including free shares and BAYE) Health Cash Plan and discounted private healthcare Enhanced family leave (subject to qualifying criteria) Travel and bike loan schemes Employee Assistance Programme Life at AJ Bell Regular social events including summer and Christmas parties Learning and development opportunities tailored to you Casual dress code Friendly, supportive team environment Our ways of working We offer hybrid working, with a minimum of 50% of your working time per month spent in the office. For new starters, there's an initial period of full-time office working to help you settle in and build relationships. Inclusion & diversity We're committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience, and potential.
To support the Chief Information Security Officer in managing and reporting the Information Security Risks faced by Technology Services (TS) in delivering AJ Bell's systems and services. This role is responsible for facilitating the secure delivery of AJ Bell's technology and business change. The Security Architect will join a team of architects and play a lead role in designing and implementing security controls and processes. Key to this is assisting and supporting our colleagues in achieving their goals, but in a secure manner. This is a hybrid role with occasional travel to our Manchester Head Office. The key responsibilities of the role are: Subject matter expertise for security best practice, ensuring the maintenance of the confidentiality, integrity and availability of AJ Bell's systems and data. Design and implementation of enterprise security technology controls and platforms, following industry best practices. Supporting and advising on projects and change initiatives to ensure that there is no negative impact on our security posture Carrying out internal security reviews both on solutions we develop in house and third-party solutions. Supporting audit and due diligence activities within Technology Services Working with Information Security, Infrastructure and Architecture to define security standards. Acts as an integration point between the CISO and AJ Bell business and technology teams to ensure security is embedded across the organisation Essential experience, knowledge and skills: Demonstrable experience of implementing enterprise security platforms Previous experience of delivering and maintaining of technical enterprise security solutions for (but not limited to) the following areas: End Point Protection, Cloud Security, Network Security, DevOps, Security Monitoring & Remediation is advantageous. Knowledge of Secure Software Development Life Cycle best practices Strong understanding and knowledge of Information Security risk management tools and techniques Experience of security governance and compliance, ideally gained in financial services organisations Demonstrable understanding of Information Security control standards and frameworks e.g. ISO27001, NIST, PCI DSS Awareness and understanding of the Information Security threat landscape Deep understanding of Information Security solutions and controls Experience of Cloud security solutions and standards is highly advantageous Knowledge & Skills Excellent communicator, able to translate complex topics to all areas of the business Significant experience in the area of Information security Strong knowledge of core IT and networking concepts Well versed in IT security capabilities, framework and concepts Strong ownership of tasks, attention to detail and following through to conclusion Ability to challenge approach, strategy and implementation to ensure Information Security is consistently considered and improved Ability to work under own initiative to plan and communicate effectively with colleagues and customers Structured, self-starting, flexible and enjoy working in fast-paced environments Effective communication skills, both written and verbal Ability to plan, organise and follow through on assigned tasks and complete with little or no prompting from management Excellent attention to detail Attained CISSP or similar certification Minimum of 5 years' experience in an Information Security role gained in a financial services or e-commerce environment is preferred About Us: AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience. We have 480.000 customers using our award-winning platform propositions to manage assets totalling more than £75.1 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1100 employees and have been named one of the UK's 'Best 100 Companies to Work For' for five consecutive years. There are opportunities for growth and professional development for employees wanting to progress within their career including induction training and our study support scheme which is part of our benefits package. There is an active programme of social events throughout the year, which are open to all employees. What we offer: • Generous holiday allowance increasing up to 30 days with service, plus bank holidays• Company Health cash plan• Holiday buy/sell scheme• Hybrid working policy• Casual dress code• Discretionary bonus• Contributory pension scheme• Dedicated time for proof-of-concepts and assessing new tech• Support to attend conferences, events, and meet-ups• Buy as you earn share scheme• Free share scheme• Paid study support for qualifications• Maternity/paternity scheme • Bike loan• Season ticket loan portal• Discounted PMI and Dental• On-site gym and personal trainer led classes• Paid volunteering opportunities• Free social events and more AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.
13/08/2023
Full time
To support the Chief Information Security Officer in managing and reporting the Information Security Risks faced by Technology Services (TS) in delivering AJ Bell's systems and services. This role is responsible for facilitating the secure delivery of AJ Bell's technology and business change. The Security Architect will join a team of architects and play a lead role in designing and implementing security controls and processes. Key to this is assisting and supporting our colleagues in achieving their goals, but in a secure manner. This is a hybrid role with occasional travel to our Manchester Head Office. The key responsibilities of the role are: Subject matter expertise for security best practice, ensuring the maintenance of the confidentiality, integrity and availability of AJ Bell's systems and data. Design and implementation of enterprise security technology controls and platforms, following industry best practices. Supporting and advising on projects and change initiatives to ensure that there is no negative impact on our security posture Carrying out internal security reviews both on solutions we develop in house and third-party solutions. Supporting audit and due diligence activities within Technology Services Working with Information Security, Infrastructure and Architecture to define security standards. Acts as an integration point between the CISO and AJ Bell business and technology teams to ensure security is embedded across the organisation Essential experience, knowledge and skills: Demonstrable experience of implementing enterprise security platforms Previous experience of delivering and maintaining of technical enterprise security solutions for (but not limited to) the following areas: End Point Protection, Cloud Security, Network Security, DevOps, Security Monitoring & Remediation is advantageous. Knowledge of Secure Software Development Life Cycle best practices Strong understanding and knowledge of Information Security risk management tools and techniques Experience of security governance and compliance, ideally gained in financial services organisations Demonstrable understanding of Information Security control standards and frameworks e.g. ISO27001, NIST, PCI DSS Awareness and understanding of the Information Security threat landscape Deep understanding of Information Security solutions and controls Experience of Cloud security solutions and standards is highly advantageous Knowledge & Skills Excellent communicator, able to translate complex topics to all areas of the business Significant experience in the area of Information security Strong knowledge of core IT and networking concepts Well versed in IT security capabilities, framework and concepts Strong ownership of tasks, attention to detail and following through to conclusion Ability to challenge approach, strategy and implementation to ensure Information Security is consistently considered and improved Ability to work under own initiative to plan and communicate effectively with colleagues and customers Structured, self-starting, flexible and enjoy working in fast-paced environments Effective communication skills, both written and verbal Ability to plan, organise and follow through on assigned tasks and complete with little or no prompting from management Excellent attention to detail Attained CISSP or similar certification Minimum of 5 years' experience in an Information Security role gained in a financial services or e-commerce environment is preferred About Us: AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience. We have 480.000 customers using our award-winning platform propositions to manage assets totalling more than £75.1 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1100 employees and have been named one of the UK's 'Best 100 Companies to Work For' for five consecutive years. There are opportunities for growth and professional development for employees wanting to progress within their career including induction training and our study support scheme which is part of our benefits package. There is an active programme of social events throughout the year, which are open to all employees. What we offer: • Generous holiday allowance increasing up to 30 days with service, plus bank holidays• Company Health cash plan• Holiday buy/sell scheme• Hybrid working policy• Casual dress code• Discretionary bonus• Contributory pension scheme• Dedicated time for proof-of-concepts and assessing new tech• Support to attend conferences, events, and meet-ups• Buy as you earn share scheme• Free share scheme• Paid study support for qualifications• Maternity/paternity scheme • Bike loan• Season ticket loan portal• Discounted PMI and Dental• On-site gym and personal trainer led classes• Paid volunteering opportunities• Free social events and more AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.
