Network Field Engineer - Newbury - £40k - £45k £6k car allowance benefits Our client is a well-established organisation IT Managed Service Provider (MSP) based in Newbury. Due to continued growth and expansion, they are now looking to recruit a Network Field Engineer to cover the areas of Newbury, Reading, Oxford and surrounding areas As a Field Engineer, you will be responsible for delivering high-quality technical support both on-site and remotely, ensuring the smooth operation of IT systems for our clients. You will act as a key escalation point for other service desk engineers, providing advanced troubleshooting and resolution for complex technical issues. Your role will involve working closely with clients to understand their technical needs, diagnosing problems, and implementing solutions to enhance the overall IT environment Responsibilities: Address technical queries promptly and efficiently Diagnose and resolve technical issues and provide technical assistance on client sites Completing proactive maintenance onsite Respond to escalations from 2nd and 3rd Line Engineers by offering support and technical advice to resolve client queries Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation Maintain company's Information Security policies and procedures Propose improvements to client systems and services to continuously enhance their systems and operations Managing your time efficiently and planning your day accordingly Improve your technical knowledge through company training and self-study Provide out-of-hours or standby support to our clients on a rota basis Experience: Ability to work unsupervised, independently and as part of a team Demonstrable experience as a Service Desk Engineer Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous Experience of Microsoft Windows Server/Desktop environments Detailed experience with Backup/DRaaS technologies, Azure Active Directory & IaaS Knowledge of networking technologies - TCP/IP, Firewall, Routing/Switching Ability to run, patch and terminate cabling to support installation of new hardware Strong knowledge of InTune & Conditional Access Technologies and security Current and valid UK driving license is essential Hours: Monday to Friday 8:30am - 5:30pm - 24/7 out of hours support is on a rota (1 week in 7) to cover this.
08/09/2025
Full time
Network Field Engineer - Newbury - £40k - £45k £6k car allowance benefits Our client is a well-established organisation IT Managed Service Provider (MSP) based in Newbury. Due to continued growth and expansion, they are now looking to recruit a Network Field Engineer to cover the areas of Newbury, Reading, Oxford and surrounding areas As a Field Engineer, you will be responsible for delivering high-quality technical support both on-site and remotely, ensuring the smooth operation of IT systems for our clients. You will act as a key escalation point for other service desk engineers, providing advanced troubleshooting and resolution for complex technical issues. Your role will involve working closely with clients to understand their technical needs, diagnosing problems, and implementing solutions to enhance the overall IT environment Responsibilities: Address technical queries promptly and efficiently Diagnose and resolve technical issues and provide technical assistance on client sites Completing proactive maintenance onsite Respond to escalations from 2nd and 3rd Line Engineers by offering support and technical advice to resolve client queries Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation Maintain company's Information Security policies and procedures Propose improvements to client systems and services to continuously enhance their systems and operations Managing your time efficiently and planning your day accordingly Improve your technical knowledge through company training and self-study Provide out-of-hours or standby support to our clients on a rota basis Experience: Ability to work unsupervised, independently and as part of a team Demonstrable experience as a Service Desk Engineer Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous Experience of Microsoft Windows Server/Desktop environments Detailed experience with Backup/DRaaS technologies, Azure Active Directory & IaaS Knowledge of networking technologies - TCP/IP, Firewall, Routing/Switching Ability to run, patch and terminate cabling to support installation of new hardware Strong knowledge of InTune & Conditional Access Technologies and security Current and valid UK driving license is essential Hours: Monday to Friday 8:30am - 5:30pm - 24/7 out of hours support is on a rota (1 week in 7) to cover this.
IT Support Engineer - West London - £35k bonus excellent benefits Our client is a well-established company based in West London, due to continued growth and expansion they are looking to recruit an IT Support Engineer to be based at their head office. Reporting to the IT Manager we are looking for an enthusiastic on-site IT support engineer with good communication skills. Duties Include: Assistant to the IT department Specific Roles Office PC Hardware & Software Support Ad Hoc IT Related Project Work Script Writing / Macro Debugging Excel workbook formula optimising Essential Requirements: At least 3 years of working experience with the following requirements 1st and 2nd line PC support experience Microsoft Office Advanced use of Microsoft Excel & VBA SQL query writing Script writing experience (e.g. JavaScript, Python, Power Shell, etc) Desirable Skills and Experience: Microsoft Azure Microsoft SharePoint Microsoft Entra ID Oracle NetSuite, particularly Suite Script Microsoft SQL Server administration and query writing JavaScript Freemarker Working Hours Monday - Friday 8:30 - 17:30 (1-hour unpaid lunch break)
08/09/2025
Full time
IT Support Engineer - West London - £35k bonus excellent benefits Our client is a well-established company based in West London, due to continued growth and expansion they are looking to recruit an IT Support Engineer to be based at their head office. Reporting to the IT Manager we are looking for an enthusiastic on-site IT support engineer with good communication skills. Duties Include: Assistant to the IT department Specific Roles Office PC Hardware & Software Support Ad Hoc IT Related Project Work Script Writing / Macro Debugging Excel workbook formula optimising Essential Requirements: At least 3 years of working experience with the following requirements 1st and 2nd line PC support experience Microsoft Office Advanced use of Microsoft Excel & VBA SQL query writing Script writing experience (e.g. JavaScript, Python, Power Shell, etc) Desirable Skills and Experience: Microsoft Azure Microsoft SharePoint Microsoft Entra ID Oracle NetSuite, particularly Suite Script Microsoft SQL Server administration and query writing JavaScript Freemarker Working Hours Monday - Friday 8:30 - 17:30 (1-hour unpaid lunch break)
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