Job Box Recruitment Limited

Application Support Specialist (2nd / 3rd Line) Location: Windsor (Hybrid working available) Job Type: Permanent, Full-Time Salary: Competitive + Overtime/Out of hours Bonus + Excellent Benefits Experience Level: Senior (10+ years) About the Role We're recruiting for an experienced Application Support Specialist to join a leading organisation's IT Applications team. This is a great opportunity for a skilled professional with strong technical and problem-solving abilities to deliver high-quality 2nd and 3rd line support across business-critical applications. You'll work closely with internal teams and external suppliers to maintain application availability, improve performance, and ensure excellent service delivery within agreed SLAs. Key Responsibilities Provide 2nd and 3rd line support for a range of applications, ensuring incidents and problems are resolved quickly. Work with development, testing, and infrastructure teams to optimise application performance and reliability. Conduct root cause analysis and implement permanent fixes to minimise recurrence of issues. Create and maintain clear technical documentation for supported applications and services. Develop and maintain monitoring and alerting systems using tools such as SolarWinds and Azure Application Insights . Coordinate software releases and maintenance activities (patching, upgrades, etc.). Support continual service improvement initiatives and contribute to IT strategy and roadmaps. Participate in an on-call rota to support production environments. Skills & Experience Required 10+ years of IT experience, with extensive hands-on exposure to application support and related technologies. Strong background in 2nd and 3rd line support within complex enterprise environments. Proficient in troubleshooting, analysis, and problem resolution. Experience with monitoring tools (e.g. SolarWinds , Azure Application Insights ). Excellent stakeholder management and communication skills. Knowledge of ITIL service management processes . Ability to work collaboratively across multiple teams and business units. Experience in creating and maintaining technical documentation. What's in It for You Competitive salary and comprehensive benefits package Hybrid and flexible working options Opportunities for professional growth and career development Involvement in key business applications supporting enterprise operations Supportive, collaborative IT team environment How to Apply If you're a proactive Application Support Specialist looking for your next challenge, we'd love to hear from you. Apply now

IT Technician / Apprentice - Immediate Start Location: South West London (Hybrid / On-site options may apply) Salary: Competitive, based on experience A dynamic and forward-thinking organization is seeking an enthusiastic IT Technician / Apprentice to join their busy IT team. This is a fantastic opportunity for a hands-on professional looking to develop their technical expertise in a fast-paced, supportive environment. The Role You will provide first and second-line IT support, troubleshooting hardware, software, and network issues across the organization. The role also involves maintaining IT equipment, assisting with projects, delivering user support and training, and ensuring smooth operation of IT systems. You'll work closely with the IT team, gaining exposure to a wide range of systems and technologies. What We're Looking For Completed Level 3 IT apprenticeship or equivalent experience Proficient with Windows and macOS operating systems, Active Directory, and ticketing systems Strong problem-solving skills with a proactive, customer-focused approach Excellent communication and organisational abilities Key Responsibilities Provide on-site and remote IT support to users Troubleshoot and resolve hardware, software, and network issues Maintain IT asset inventory and ensure systems are operating efficiently Assist with IT projects, system installations, and events Deliver user training and create documentation where needed Escalate complex issues and suggest improvements to IT services What's on Offer Full-time, 8:30am - 5:00pm, Monday to Friday Competitive salary and benefits package Structured training and professional development opportunities Work in a supportive, collaborative environment with career growth potential This is an excellent opportunity for an a candidate looking to take their career to the next level. If you are motivated, technically skilled, and eager to grow, we want to hear from you. Apply today through Job Box Recruitment and join a thriving IT team! Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. In line with the GDPR Regulations, we are making you aware that in order to proceed with your application, we will need to contact you via email, telephone and/or text message. By submitting your CV to this vacancy, you are agreeing to Job Box Recruitment Limited holding your details in order to enable us to contact you with suitable positions. Details of our Privacy Notice and GDPR Policy can be found on our website or emailed across to you if requested.