Focus Resourcing

We are seeking an experienced 3 line IT Engineer to join a well-established MSP on a full time, permanent basis. The Service Desk Team are responsible for delivering a high level of support to clients, covering a wide variety of packages and platforms. As the Service Desk Engineer, you will be responsible for: Manage and assist with IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Provide 2nd and 3rd line technical support to clients and staff. Act as an escalation point for customers and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT SaaS infrastructure and security systems. Be available for ticket escalation and resolution. Resolve complex hardware/software tickets. The successful Service Desk Engineer will have the following related skills / experience: IT MSP Experience Essential Full clean driving license Ability to work in a corporate environment Experienced level 3 engineer M365 - including complex issues Laptop build Server 2016/2019 etc Group policy, AD, DNS Wireless and Network Management

We are seeking an experienced 3rd line IT Engineer to join a well-established MSP on a full time, permanent basis. The Service Desk Team are responsible for delivering a high level of support to clients, covering a wide variety of packages and platforms. As the Service Desk Engineer, you will be responsible for: Manage and assist with IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Provide 2nd and 3rd line technical support to clients and staff. Act as an escalation point for customers and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT SaaS infrastructure and security systems. Be available for ticket escalation and resolution. Resolve complex hardware/software tickets. The successful Service Desk Engineer will have the following related skills / experience: IT MSP Experience Essential Full clean driving license Ability to work in a corporate environment Experienced level 3 engineer M365 - including complex issues Laptop build Server 2016/2019 etc Group policy, AD, DNS Wireless and Network Management

A fantastic opportunity for an enthusiastic IT Assistant to join a growing organisation and provide IT support across multiple offices. This is a hands-on role supporting over 130 users, assisting with systems, troubleshooting, training, and IT projects. Primarily based at High Wycombe or Marlow, with regular travel to Amersham and London. F ull driving licence and access to your own vehicle required. As the IT Assistant you will be responsible for: Provide 1st and 2nd line IT support for staff, troubleshooting hardware, software, printers, scanners, mobile devices, and tablets Set up workstations and user accounts in a Windows environment with access to multiple sites and applications Train staff on systems, including Microsoft Office and firm-specific software Assist the IT team with projects, system implementations, and reporting, including Power BI and AI solutions Monitor and respond to support queries, ensuring high-quality service delivery Support induction and training for new employees Contribute to continuous technological improvement and maintain awareness of cyber essentials The successful IT Assistant will have the following related skills / experience: Proficient in Windows 10/11, Microsoft Server, Hyper-V, MS Office, Active Directory, and networking Experience with ActionStep, NetDocuments, or advanced P4W/Tikit preferred Proven experience in 1st and 2nd line IT support, handling multiple enquiries efficiently Ability to troubleshoot hardware, software, and network issues Strong communication and interpersonal skills, able to liaise with technical and non-technical staff Collaborative team player with a proactive, self-motivated, "can-do" attitude Committed to delivering excellent service and staying up to date with IT developments Benefits: 25 days Annual Leave Employee reward programme Smart Health - 24/7 virtual GP, health check, mental health support, nutrition consultations, fitness programme Various wellbeing initiatives Personal development programmes Additional holiday for birthday celebrations Additional holiday for Christmas shutdown Life Assurance Flexible working Regular company events

A fantastic opportunity for an enthusiastic IT Assistant to join a growing organisation and provide IT support across multiple offices. This is a hands-on role supporting over 130 users, assisting with systems, troubleshooting, training, and IT projects. Primarily based at High Wycombe or Marlow, with regular travel to Amersham and London. F ull driving licence and access to your own vehicle required. As the IT Assistant you will be responsible for: Provide 1st and 2nd line IT support for staff, troubleshooting hardware, software, printers, scanners, mobile devices, and tablets Set up workstations and user accounts in a Windows environment with access to multiple sites and applications Train staff on systems, including Microsoft Office and firm-specific software Assist the IT team with projects, system implementations, and reporting, including Power BI and AI solutions Monitor and respond to support queries, ensuring high-quality service delivery Support induction and training for new employees Contribute to continuous technological improvement and maintain awareness of cyber essentials The successful IT Assistant will have the following related skills / experience: Proficient in Windows 10/11, Microsoft Server, Hyper-V, MS Office, Active Directory, and networking Experience with ActionStep, NetDocuments, or advanced P4W/Tikit preferred Proven experience in 1st and 2nd line IT support, handling multiple enquiries efficiently Ability to troubleshoot hardware, software, and network issues Strong communication and interpersonal skills, able to liaise with technical and non-technical staff Collaborative team player with a proactive, self-motivated, "can-do" attitude Committed to delivering excellent service and staying up to date with IT developments Benefits: 25 days Annual Leave Employee reward programme Smart Health - 24/7 virtual GP, health check, mental health support, nutrition consultations, fitness programme Various wellbeing initiatives Personal development programmes Additional holiday for birthday celebrations Additional holiday for Christmas shutdown Life Assurance Flexible working Regular company events

Our client, a national Technology leader, are looking to recruit 5 x IT Staging Technicians to join them on a Temporary basis, initially for 1-2 months with the potential for this to extend. The role will involve supporting with the testing and staging of IT tech, ready for deployment to customer installations. This role would suit someone with a good understanding of IT, computers, hardware and software, and someone looking to start a long-term career in tech, with lots of opportunities to go permanent for the right person. Due to location, candidates MUST have access to their own transport. What you'll be doing: Imaging, building, configuring and staging of IT systems (PC's/Network equipment/servers/cameras/tablets/hand-held devices) to ensure full functionality before deployment to customer project site. Supporting with software and firmware upgrades/downgrades (including routers, firewalls, and switches) Supporting with picking, packing, and dispatch of equipment to customer project sites. What you'll need: Strong experience in IT / Computer systems including hardware & software. Great customer experience and ability to communicate positively. Positive, solutions focused approach to work tasks. Manually dextrous. Good understanding of health & safety in a work environment. Able to drive with access to own transport essential due to location. Able to pass a DBS check.

An exciting opportunity to join our IT Services client in Cardiff as Project Coordinator on a permanent basis. This is a genuine opportunity to for someone with strong administration and coordination experience who wants to develop a rewarding career in project management through excellent training and development. Due to location, candidates must be able to drive and have access to their own transport to be considered for this role. Key Responsibilities: Maintain and update the Project Management system. Update the project calendar to ensure an accurate picture of projects is available at all times. Work closely with the Project Managers to ensure full admin support for each project. Co-ordinate site and virtual meetings with customers. Required Skills & Experience: Good level of education (GCSE Math's & English). Good organisational skills with strong ability to work to deadlines. Excellent coordination / administration experience. Strong communication skills both written and verbal. Effective computer literacy skills including use of Microsoft Office applications. Salary & Benefits: Salary starts at 23,810; rising to 25,000 on successful completion of probation. Private Medical Insurance. Pension scheme. 23 days holiday plus bank. Free on-site parking. Life cover (4 x basic salary). Group income protection. Working in a bright, modern offices. Friendly, outgoing, and supportive team. Excellent reward & recognition scheme. Discounted gym membership. This is an exciting opportunity to join a highly successful organisation in the next stage of their growth. If this role sounds like it could be you then we'd love to hear from you!

Our client, a national Technology leader, are looking to recruit 5 x IT Staging Technicians to join them on a Temporary basis, initially for 1-2 months with the potential for this to extend. The role will involve supporting with the testing and staging of IT tech, ready for deployment to customer installations. This role would suit someone with a good understanding of IT, computers, hardware and software, and someone looking to start a long-term career in tech, with lots of opportunities to go permanent for the right person. Due to location, candidates MUST have access to their own transport. What you'll be doing: Imaging, building, configuring and staging of IT systems (PC's/Network equipment/servers/cameras/tablets/hand-held devices) to ensure full functionality before deployment to customer project site. Supporting with software and firmware upgrades/downgrades (including routers, firewalls, and switches) Supporting with picking, packing, and dispatch of equipment to customer project sites. What you'll need: Strong experience in IT / Computer systems including hardware & software. Great customer experience and ability to communicate positively. Positive, solutions focused approach to work tasks. Manually dextrous. Good understanding of health & safety in a work environment. Able to drive with access to own transport essential due to location. Able to pass a DBS check.

Business Development Manager required for our established client, in what will be driving forward a fairly new part of their business, leading to a Senior Management or Director level opportunity in the future. Annual salary up to 60,000 with additional on target earnings to 75,000. Working hours are Monday - Friday, 9.00am - 5.30pm. Candidates with electrical, electronic, automation products knowledge and experience is desirable. Out on the road visiting clients 3-4 days a week, the rest of the week will be spent in their Hockley office in Essex. Duties: Actively and tenaciously seek out new business opportunities Drive electrical, electronic product sales Prepare, submit, follow up and report on quotations Promptly respond to customer requests, in a professional and efficient manner Provide specialist technical back-up as product champion Account manage customers Bring on an Internal Sales individual Benefits: Up to 60,000 per annum On target earnings 75,000 Pension Company car Private healthcare Death in service scheme 25 days holiday plus bank holidays Experience required: Electrical, electronic, automation products knowledge and experience is desirable Knowledge and experience with PLC's, Indicators and controllers, power supply's, relays and timers is desirable Previous sales, business development experience Driven, tenacious, and looking for a role offering development opportunities Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks PC literate with Microsoft Excel, Word and Outlook skills Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.

Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis. You will be based in the Gloucester / Oxford area, and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers. You'll be the bridge between tech issues and business success - making a tangible difference for customers! Location: Gloucestershire / Oxfordshire region (on-site visits + remote reporting) Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided) Company Van: Van provided Hours: Monday to Friday (core hours will be 8am-5:30pm - with 1 in 8 weekends) Salary & Benefits: Salary will be £24,200 plus £2,100 for standard weekend overtime, plus additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension. What You'll Do: Visit customer sites to diagnose & resolve EPOS, network, and business system issues Capture photographic evidence and compile clear, actionable reports Coordinate fixes - liaise with management, IT providers & third parties Mediate IT solutions between franchisees, service desks, and IT contractors Ensure accurate stock tracking & report completion for smooth operations Keep stakeholders informed & updated at all times What we're looking for: Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties. High degree of flexibility in terms of hours of work and location. High level of health, safety and environmental compliance Full clean driving license. Clean DBS required.

Business Development Manager required for our established client, in what will be driving forward a fairly new part of their business, leading to a Senior Management or Director level opportunity in the future. Annual salary up to 60,000 with additional on target earnings to 75,000. Working hours are Monday - Friday, 9.00am - 5.30pm. Candidates with electrical, electronic, automation products knowledge and experience is desirable. Out on the road visiting clients 3-4 days a week, the rest of the week will be spent in their Hockley office in Essex. Duties: Actively and tenaciously seek out new business opportunities Drive electrical, electronic product sales Prepare, submit, follow up and report on quotations Promptly respond to customer requests, in a professional and efficient manner Provide specialist technical back-up as product champion Account manage customers Bring on an Internal Sales individual Benefits: Up to 60,000 per annum On target earnings 75,000 Pension Company car Private healthcare Death in service scheme 25 days holiday plus bank holidays Experience required: Electrical, electronic, automation products knowledge and experience is desirable Knowledge and experience with PLC's, Indicators and controllers, power supply's, relays and timers is desirable Previous sales, business development experience Driven, tenacious, and looking for a role offering development opportunities Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks PC literate with Microsoft Excel, Word and Outlook skills Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.

Our client based in Wallingford is recruiting for a and enthusiastic Trainee Technical Support Coordinator to join our clients team, who is responsible for servicing software and services. The successful candidate will be enthusiastic about technology and thrive under pressure in a busy environment. They will be open to learning a wide range of new skills, have a logical approach to problem-solving with excellent attention to detail. The Technical Support Coordinator will handle support calls and emails from customers and internal staff, maintain hardware, prepare equipment for on-site delivery. They will report to the Head of Operations. This role may suit a candidate with a passion and interest in IT and seeking a role where they can utilise their skills. JOB RESPONSIBILITIES: Prepare new equipment and run maintenance on existing hardware Setup and prepare equipment for delivery to events Provide technical support for our on-site operations, including some weekends, early mornings and evenings Technical support for our SaaS solutions Set, maintain and exceed customer service standards Log all tickets within our CRM and keep up to date as they progress Progress all outstanding tickets and ensure they are resolved within the relevant time scales To encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to your line manager for improvements Attend training to develop relevant knowledge, techniques and skills Perform any other duties related to the support and delivery of the products, or related third party products, as directed by the management team from time to time. QUALIFICATIONS: Excellent communication skills, particularly over the telephone, with the ability to explain issues clearly and simply, both orally and in writing Although experience in an IT setting is not essential (as full training will be given) an understanding and interest, particularly in software, would be a distinct advantage Previous experience of face-to-face or telephone-based customer service is desired Good understanding of technology and how it is applied in business A high degree of computer literacy and technical competency PERSONAL CHARACTERISTICS: Logical and analytical, with a methodical approach to problem-solving Solution-focused, with ability to prioritise Accurate, with high attention to detail Good team player, yet willing to take personal responsibility for issues Able to follow process and procedures Have a willingness to learn new systems Ability to meet deadlines and manage time effectively Able to be patient, tolerant and problem-solve accordingly Flexible and hardworking approach, with a can-do attitude A passion for success and always striving for excellence Persistent and resilient under pressure, with a good sense of humour Excellent administrative and organisational skills Self-motivated, resourceful and keen to learn and share knowledge Ability to work on own initiative Enthusiastic, motivated, empathetic and professional Be honest and act always with integrity Have a strong customer service mindset Hold a valid UK driving license Hold a valid passport.

We are working exclusively with our established and growing client to recruit 2 x Service Installation Technicians to join their remote team based in the Midlands. The company are one of the UKs leading providers of connectivity and networking solutions and have gone through significant growth during the last year. They have a reputation for excellence and are looking for experienced candidates to join this exciting team. You will be working closely with clients and in-house teams throughout The Midlands to deliver projects including installation and commissioning of 4G/5G solutions, and configuration and integration of all product offerings. As a field-based Service Delivery Technician you will become an expert in Antenna selection and alignment, cellular spectrum analysis, RF modem configuration, WiFi deployment and networking, and during quiet installation periods, you will also support the Service Desk for technical customer support. Uphold the company's reputation of excellence by always maintaining a professional and positive image, providing excellent customer service whilst on site, and by leaving any service in the best possible state. Ensure timely and accurate install documentation including job notes, install photographs, admin of stock, and accurately recorded Health and Safety records etc. Working with other departments to ensure the customer has the best experience, ensuring you are operating in the most efficient manner. Ensure admin tasks are timely and accurate. Complete regular inspections and testing of company vehicle, equipment, and tools. Act in accordance to H&S legislation, minimising risks, operating safely, and ensuring a professional image. Ensuring project RAMs are accurate, signed, and filed correctly. Undertake a continuous training philosophy that helps achieve the company's goals. Assisting in covering the Service Desk when not on call outs. Being a team advocate and encouraging knowledge sharing within the team. Ensure Health and Safety requirements are met as detailed in the RAMs. Review Toolbox Talks periodically to ensure familiarity of risks and mitigation. Ensure your work is executed professionally at all times. Willingness to help out where needed on Special projects & Training events. Take meaningful photographs of installations ensuring they are clear and useful and stored accurately with other project documentation. The Person: Previous experience in a similar role or that of a Service Delivery Technician/Installation Engineer Team player with the ability to effectively interact with a variety of individuals with different competencies and backgrounds. Ability to work unsupervised and under own initiatives to ensure high-quality delivery. Ability to handle multiple tasks simultaneously. Experience within a similar industry Our client offers an unrivalled company culture and working environment. You will be supported and developed and will have the opportunity to work within a superb team of individuals. As well as a competitive salary (circa 30k), the company offer a comprehensive benefits package including Remote/flexible working; Company pension scheme; 25 days a year holiday plus bank holidays; and Health & Dental Care.

We are working exclusively with our established and growing client to recruit an experienced IT Service Desk Engineer to join their friendly team near Farnborough. The company are one of the UK's leading providers of connectivity and networking solutions and have gone through significant growth during the last 2 years. The Service Desk is responsible for delivering IT Service management and support to customers. This includes the design, provisioning, maintenance, and support of all company solutions, as well as responsibility for the internal IT structure which boasts multiple software platforms, critical hardware, and user support. The Role: Effective logging & handling of incident & service requests that are received from customers by telephone and email. Day-to-day IT support for customers and internal company employees. Work closely with the Service Desk team in resolving incidents and service requests. Supporting internal employees at Head Office and remote workers. Identify and implement improvements to the initial contact process to enhance the experience for customers. Support remote offices / workers via cellular connectivity. Prioritise and escalate incidents to ensure that service level agreements are met. Own the triage process of incidents into the support function, including highlighting and categorisation of any major incidents/creation of problem records. Create and maintain knowledge base articles to aid 1st time fix metrics. Assist with incident trend analysis to improve demand and capacity planning activities. The Person: We are seeking a candidate with at least 1 years' experience in a similar 'Service Desk or 1st Line Tech support' role. Highly motivated, confident, and proactive with excellent communication skills and a real passion for solving IT related incidents. Previous IT and IT support environment experience. Experience of supporting customers and employees remotely, with a technical understanding of IT. Excellent communication skills, with the ability to talk through and resolve technical IT issues with customers. Adaptable and flexible, and a desire for delivering outstanding customer service. Our client offers an unrivalled company culture and working environment. You will be supported and developed and will have the opportunity to work within a superb team of individuals. As well as a competitive salary (circa 24k), the company offer a comprehensive benefits package including Remote/flexible working; Company pension scheme; 25 days a year holiday plus bank holidays; and Health & Dental Care.

Our client is seeking an experienced 2nd Line IT Support Helpdesk Technician to join them on what will initially be a temporary 2-3 month period however with the view to potentially become permanent. Hours of work will be Monday - Friday, 37.5 hours (ideally 9am - 5.30pm however there may be flexibility on this). Hourly rate will be based on around £29,000. Daily Tasks: To be the first point of contact for all customer interactions, showing knowledge, empathy and delivering successful communications To staff have appropriate IT facilities to enable them to perform their roles effectively To advise staff on the effective use of IT facilities to meet their business needs To maximise the reliability, availability and serviceability of IT resources and respond appropriately to meet business needs To follow and apply IT policies and procedures accordingly To liaise with 3rd parties as required To develop best practises for IT support and maintenance through experience sharing and knowledge transition To escalate IT issues as appropriate to the IT Service Desk Manager To develop an understanding of on-going developments in Information Technology To provide support to IT support reps and to end users in all aspects of IT - software, PCs, servers, networks, systems, peripherals etc To provide appropriate training to IT support reps to enable them to carry out their responsibilities To administer, develop and maintain the company's commercial and technical IT systems To develop and maintain sufficient documentation in specific areas of expertise to ensure acceptable levels of support and removing gaps within the skills matrix To effectively record and maintain all support activities within the ITSM platform aligning to internal processes and ITIL best practice To work closely and effectively with all support functions Person Specification: Relevant experience within a similar role Presentable, professional and able to get on with others ITIL foundation level or above A proven track record of delivering exceptional customer service Ability to work within a close team and working autonomously Excellent oral and written communication skills Excellent organisational skills Ability to effectively manage their day to day workload Ability to multi-task and prioritise Skills and Experience Experience supporting clients working remotely from home and offices Experience of supporting audio/visual conferencing equipment Troubleshooting of printer issues Troubleshoot user hardware issues (laptops, mobile telephony) escalate accordingly Strong experience in Windows 10 Strong experience in Office 365 (preferably including SharePoint and Microsoft Dynamics) Strong experience in ticket management and ITSM platforms Strong experience in Active Directory/Azure user/licensing administration Experience in the following technologies, Intune, AutoCAD, Adobe, Dropbox, MS Defender, Teamviewer, System Centre Configuration Manager Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants, whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.