Focus Resourcing

Are you a people-focused leader who thrives in fast-paced, customer-driven environments? We're looking for a Head of Service Desk to join our award winning client on a permanent basis to lead their talented Service Desk teams and ensure the delivery of exceptional customer support. In this key role, you'll oversee the day-to-day running of a 24/7 Service Desk, making sure customer SLAs and KPIs are met and exceeded: inspiring and coaching the team leaders and support staff, driving continuous improvement, and ensuring the smooth delivery of services to customers. You'll act as a trusted point of escalation, keeping calm under pressure, communicating clearly, and helping your teams find solutions quickly and efficiently. You'll play a key part in shaping how our client delivers outstanding service. What you'll be doing: Lead, motivate, and develop the Service Desk teams to deliver top-tier support. Ensure SLAs and KPIs are consistently achieved. Manage rotas and workloads to keep 24/7 coverage running smoothly. Drive process improvements and promote a culture of continuous learning. Provide regular reporting and insight to senior leadership. Support new contract transitions and key operational initiatives. What we're looking for: Proven experience managing a busy 24/7 Service Desk. Strong leadership, communication, and organisational skills. Passionate about customer service and team development. Skilled at problem-solving, prioritising, and staying calm under pressure. ITIL v4 certification (or equivalent experience) is essential. Salary & Benefits: Salary will be circa 50-55k dependant on experience, plus excellent benefits including 34 days holiday per year (including bank holidays), private healthcare insurance, group income protection & life assurance.

Our client is seeking a 3rd Line Service Desk Technician to join them on a Temporary basis starting immediately. You will be responsible for providing technical support and managing the infrastructure and security requirements for customers, handling a variety of complex issues, ensuring system availability, and maintaining security standards across various platforms. This role would suit someone with a degree or qualification in Cybersecurity, who has some experience within a Service Desk Environment. Location: Cardiff What you'll be doing: Microsoft Infrastructure: Maintain and support Entra ID, Azure, VMs, and hosted services. Ensure compliance with Cyber Essentials. Endpoint Management: Oversee MDM/Intune, Apple Business Manager, and Manage Engine. Manage Autopilot deployments and enforce security baselines. Backup & Disaster Recovery: Ensure smooth backup operations, conduct regular recovery tests, and manage incident response. Upgrades & Improvements: Proactively monitor and enhance infrastructure, participate in technical projects, and engage in monthly client meetings. Service Desk: Handle tickets, diagnose issues, escalate when needed, and contribute to knowledge base development. What we're looking for: Bachelor's degree in computer science, Information Technology, or a related field. Strong knowledge of infrastructure and security management. Experience with Azure, AWS, Intune, Manage Engine (Endpoint Central, Applications Manager) Excellent problem-solving and communication skills. Ability to handle complex technical issues and provide advanced support. Strong analytical and reporting skills. Hourly Rate: Up to 16.82 per hour k dependant on experience Location: Cardiff Free parking on site Hours will be on a rota basis covering a 24/7 pattern - however shifts can be flexible to suit you.

Our client is seeking a 3rd Line Service Desk Technician to join them on a Temporary basis starting immediately. You will be responsible for providing technical support and managing the infrastructure and security requirements for customers, handling a variety of complex issues, ensuring system availability, and maintaining security standards across various platforms. This role would suit someone with a degree or qualification in Cybersecurity, who has some experience within a Service Desk Environment. Location: Cardiff What you'll be doing: Microsoft Infrastructure: Maintain and support Entra ID, Azure, VMs, and hosted services. Ensure compliance with Cyber Essentials. Endpoint Management: Oversee MDM/Intune, Apple Business Manager, and Manage Engine. Manage Autopilot deployments and enforce security baselines. Backup & Disaster Recovery: Ensure smooth backup operations, conduct regular recovery tests, and manage incident response. Upgrades & Improvements: Proactively monitor and enhance infrastructure, participate in technical projects, and engage in monthly client meetings. Service Desk: Handle tickets, diagnose issues, escalate when needed, and contribute to knowledge base development. What we're looking for: Bachelor's degree in computer science, Information Technology, or a related field. Strong knowledge of infrastructure and security management. Experience with Azure, AWS, Intune, Manage Engine (Endpoint Central, Applications Manager) Excellent problem-solving and communication skills. Ability to handle complex technical issues and provide advanced support. Strong analytical and reporting skills. Hourly Rate: Up to £16.82 per hour k dependant on experience Location: Cardiff Free parking on site Hours will be on a rota basis covering a 24/7 pattern - however shifts can be flexible to suit you.

Are you a people-focused leader who thrives in fast-paced, customer-driven environments? We're looking for a Head of Service Desk to join our award winning client on a permanent basis to lead their talented Service Desk teams and ensure the delivery of exceptional customer support. In this key role, you'll oversee the day-to-day running of a 24/7 Service Desk, making sure customer SLAs and KPIs are met and exceeded: inspiring and coaching the team leaders and support staff, driving continuous improvement, and ensuring the smooth delivery of services to customers. You'll act as a trusted point of escalation, keeping calm under pressure, communicating clearly, and helping your teams find solutions quickly and efficiently. You'll play a key part in shaping how our client delivers outstanding service. What you'll be doing: Lead, motivate, and develop the Service Desk teams to deliver top-tier support. Ensure SLAs and KPIs are consistently achieved. Manage rotas and workloads to keep 24/7 coverage running smoothly. Drive process improvements and promote a culture of continuous learning. Provide regular reporting and insight to senior leadership. Support new contract transitions and key operational initiatives. What we're looking for: Proven experience managing a busy 24/7 Service Desk. Strong leadership, communication, and organisational skills. Passionate about customer service and team development. Skilled at problem-solving, prioritising, and staying calm under pressure. ITIL v4 certification (or equivalent experience) is essential. Salary & Benefits: Salary will be circa 50-55k dependant on experience, plus excellent benefits including 34 days holiday per year (including bank holidays), private healthcare insurance, group income protection & life assurance.

Our client is seeking an experienced Pre-sales Engineer to join their dedicated technical team based in their Theale office. You will play a key role in supporting and growing the business, with a particular focus on Unified Communications (UC) and key partner channels. This is a hands-on technical role with a strong focus on pre-sales. Working with the sales department, your main priority will be to provide technical guidance, product demos and solution designs for their partners. You will also be responsible for providing 2nd-line post-sales support, working alongside colleagues to ensure customer issues are resolved quickly and efficiently. Additional responsibilities include delivering product training to internal staff and external partners. You will be expected to help create and deliver technical content for webinars, open days, and assist the team at seminars and industry exhibitions as required. As the Technical Consultant your responsibilities will be to: Pre-Sales Support Provide assistance to customers Propose solutions which meet those requirements, ensuring they are technically viable and add value to proposals. Understand and demonstrate products/solutions to resellers, including customer visits, seminars and trade shows. Help the sales team identify upsell opportunities into existing accounts. Help to coordinate and deliver webinars Supplier Engagement Maintain relationships with suppliers, understand their portfolio Primary technical/product contact for UC suppliers. Maintain supplier technical qualifications as required Attend and lead meetings with suppliers Staff Training Provide structured product & technology training for sales and technical staff. Content is generally provided by suppliers, but course development is required. Customer Training Although online training is typically available, it is expected that you will also run instructor-led courses with a hands-on element to enable customers to gain their certifications in a classroom environment. After gaining sufficient knowledge and suitable trainer certifications it is expected that at least one supplier training will be run each month. The Trainer must take some responsibility to promote the courses, internally with Sales/Marketing teams and directly with Customers. Identify other commercial opportunities for 1-day technology training courses, develop and deliver them. g. SIP Troubleshooting, Wireshark, WiFi etc. Post-Sales, 2nd-Line Technical Support Work with customers by phone and email to resolve technical & product related issues. Despite a large and diverse range of products our client provides a high level of technical support, generally without the need to escalate to manufacturers. The role is expected to have a good understanding of the fundamentals and be able to investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that analysis & time tracking data are recorded. The person: Degree or equivalent in a computing related subject and/or have proof of a solid networking background. Strong technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance / Software / Cloud Enterprise / (Multi-cell) DECT IP Phone Management / Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working technical knowledge of current VoIP practices, protocols, and principles. Ability to analyse Logs, SIP traces & PCAP generated from customer equipment. Adept at reading and interpreting technical documentation and procedure manuals. Strong interpersonal, written and oral communication skills including the ability to confidently present webinars, training courses and seminar presentations. Ability to conduct research into telecommunications issues and products. Ability to communicate with all levels of the business Excellent time management, particularly the ability to effectively prioritise and execute tasks in line with business objectives Must be free to work in the UK with no restrictions of Visas and work permits. Full / Valid UK Driving License.

Our client are seeking an experienced 3rd Line Service Desk Engineer to join them on a permanent basis. You will be responsible for providing advanced technical support and managing the infrastructure and security requirements for customers; handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service. Location: Hybrid - working between Head Office in Cardiff, home and at client site (primarily London). What you'll be doing: Microsoft Infrastructure: Maintain and support Entra ID, Azure, VMs, and hosted services. Ensure compliance with Cyber Essentials through timely patching and monitoring. Endpoint Management: Oversee MDM/Intune, Apple Business Manager, and Manage Engine. Manage Autopilot deployments and enforce security baselines. Automation: Develop PowerShell scripts to streamline operations and boost efficiency. Backup & Disaster Recovery: Ensure smooth backup operations, conduct regular recovery tests, and manage incident response. Upgrades & Improvements: Proactively monitor and enhance infrastructure, participate in technical projects, and engage in monthly client meetings. Service Desk: Handle tickets, diagnose issues, escalate when needed, and contribute to knowledge base development. What we're looking for: Bachelor's degree in computer science, Information Technology, or a related field. AZ-104: Microsoft Azure Administrator Minimum of 5 years of experience in a similar role. Strong knowledge of infrastructure and security management. Experience with Azure, AWS, Intune, Manage Engine (Endpoint Central, Applications Manager) Excellent problem-solving and communication skills. Proficiency in managing virtual machines, network devices, and security systems. Ability to handle complex technical issues and provide advanced support. Strong analytical and reporting skills. Salary & Benefits: Salary between 30-35k dependant on experience, plus excellent benefits including: Private Healthcare Package through BUPA Death in Service (4 x salary) Group Income Protection 23 days holiday per year plus bank holidays First class reward and recognition initiatives Discounted gym membership

Our client are seeking an experienced 3rd Line Service Desk Engineer to join them on a permanent basis. You will be responsible for providing advanced technical support and managing the infrastructure and security requirements for customers; handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service. Location: Hybrid - working between Head Office in Cardiff, home and at client site (primarily London). What you'll be doing: Microsoft Infrastructure: Maintain and support Entra ID, Azure, VMs, and hosted services. Ensure compliance with Cyber Essentials through timely patching and monitoring. Endpoint Management: Oversee MDM/Intune, Apple Business Manager, and Manage Engine. Manage Autopilot deployments and enforce security baselines. Automation: Develop PowerShell scripts to streamline operations and boost efficiency. Backup & Disaster Recovery: Ensure smooth backup operations, conduct regular recovery tests, and manage incident response. Upgrades & Improvements: Proactively monitor and enhance infrastructure, participate in technical projects, and engage in monthly client meetings. Service Desk: Handle tickets, diagnose issues, escalate when needed, and contribute to knowledge base development. What we're looking for: Bachelor's degree in computer science, Information Technology, or a related field. AZ-104: Microsoft Azure Administrator Minimum of 5 years of experience in a similar role. Strong knowledge of infrastructure and security management. Experience with Azure, AWS, Intune, Manage Engine (Endpoint Central, Applications Manager) Excellent problem-solving and communication skills. Proficiency in managing virtual machines, network devices, and security systems. Ability to handle complex technical issues and provide advanced support. Strong analytical and reporting skills. Salary & Benefits: Salary between 30-35k dependant on experience, plus excellent benefits including: Private Healthcare Package through BUPA Death in Service (4 x salary) Group Income Protection 23 days holiday per year plus bank holidays First class reward and recognition initiatives Discounted gym membership

Our fantastic client, an established and successful leader in their sector, are recruiting a Data Analyst to join them on a permanent basis this role is to be based onsite no hybrid. In this exciting role, you will support the delivery of actionable insights across the business, working at an operational level to analyse and interpret data to support decision making across commercial, operational, and strategic teams. You will play a key role in improving business processes, supporting reporting frameworks, and ensuring the highest standards of data quality. This role will be based full-time (Monday to Friday 9am-5pm) at our clients head office close to Cosham. Due to location it would be preferable for candidates to have their own vehicle, although public transport links are available. What you'll be doing: Collect, clean, and analyse data from multiple sources to provide accurate, insightful reports. Develop and maintain dashboards, management reports, and ad hoc analyses to support business decisions. Monitor key performance metrics, highlighting trends, risks, and opportunities. Collaborate with teams to define requirements and translate them into actionable data solutions. Ensure data accuracy, integrity, and consistency across all reporting systems. Support data-driven initiatives that improve efficiency, performance, and customer experience. What we're looking for: Proficient in Microsoft Excel, Power BI, SQL, and other analytical tools. Strong analytical and problem-solving skills with high attention to detail. Ability to work with large datasets, identify trends, and produce actionable insights. Strong time management and organisation skills. Onsite working daily so ideally located within a local commute. Experience in data analysis, preferably within financial service or B2B sectors. Curious, proactive, and ambitious, with a desire to grow and develop. Commitment to professional development and upskilling. Commitment to pursuing professional development; with support in achieving a CII Qualification. Salary & Benefits: Salary with be circa 27k starting - with room to grow this quickly with development. You will also receive excellent company benefits including: Career development and ongoing training Wellbeing support Flexible working State-of-the-art offices 24-day holidays + Bank Holidays (increasing with length of service) Birthday off Company pension scheme Free on-site gym and personal trainer Enhanced PerkBox Employee Assistance Programme

Our client is seeking an experienced MIS & Data Manager to join their busy IT team. This is an excellent opportunity for an ambitious IT professional with a strong data management background to take a lead role in maintaining and enhancing the School's information systems infrastructure. The role combines Business Systems Analysis, Systems Integration and Systems Administration, requiring a broad understanding of information systems and data management within a complex organisation. The MIS & Data Manager will act as the technical lead for the School's Management Information System (iSAMS), providing advanced technical support, system configuration, and data analysis. The role will also involve integrating systems, managing data exchanges, and identifying opportunities to consolidate or streamline platforms to improve performance and return on investment. Key Responsibilities as MIS & Data Manager: Manage, develop, and support the School's MIS (iSAMS) and related systems Oversee the integrity, accuracy, and security of all electronically held information Administer data processes, report cycles, and analytics to support decision-making Review and improve operational processes through system integration and automation Coordinate with third-party suppliers and vendors to maintain service quality Support GDPR compliance and ensure data governance best practices Prepare and maintain system documentation, user guides, and technical records Support business continuity and disaster recovery procedures Provide technical training and mentoring to IT staff and users Advise the Bursar and Senior Leadership Team on technical matters and system development The person: Good knowledge of Data Analysis, Business Process Analysis and Systems Analysis Proven experience in managing MIS or similar data management platforms (iSAMS an advantage) Report creation with SQL Server Reporting Services and Visual Studio Experienced with Microsoft Office 365 Enterprise procurement experience to achieve best value and maximise capital budget Knowledge of designing and implementing innovative reporting Excellent troubleshooting, documentation, and systems administration skills Experience with systems integration, process improvement, and user support Strong organisational, analytical, and communication abilities A proactive, detail-oriented approach to managing complex technical environments Recognised professional IT qualification Benefits: Meals provided Free membership of schools sports centre and swimming pool Free parking Employee assistance programme Cycle to work scheme 30 days paid leave Penson scheme Car scheme Professional development support Discounted school fees Discounts for brands/travel etc

Our client is seeking an experienced Technical Consultant to join their dedicated technical team based in their Theale office. You will play a key role in supporting and growing the business, with a particular focus on Unified Communications (UC) and key partner channels. This is a hands-on technical role with a strong focus on pre-sales. Working with the sales department, your main priority will be to provide technical guidance, product demos and solution designs for their partners. You will also be responsible for providing 2nd-line post-sales support, working alongside colleagues to ensure customer issues are resolved quickly and efficiently. Additional responsibilities include delivering product training to internal staff and external partners. You will be expected to help create and deliver technical content for webinars, open days, and assist the team at seminars and industry exhibitions as required. As the Technical Consultant your responsibilities will be to: Pre-Sales Support Provide assistance to customers Propose solutions which meet those requirements, ensuring they are technically viable and add value to proposals. Understand and demonstrate products/solutions to resellers, including customer visits, seminars and trade shows. Help the sales team identify upsell opportunities into existing accounts. Help to coordinate and deliver webinars Supplier Engagement Maintain relationships with suppliers, understand their portfolio Primary technical/product contact for UC suppliers. Maintain supplier technical qualifications as required Attend and lead meetings with suppliers Staff Training Provide structured product & technology training for sales and technical staff. Content is generally provided by suppliers, but course development is required. Customer Training Although online training is typically available, it is expected that you will also run instructor-led courses with a hands-on element to enable customers to gain their certifications in a classroom environment. After gaining sufficient knowledge and suitable trainer certifications it is expected that at least one supplier training will be run each month. The Trainer must take some responsibility to promote the courses, internally with Sales/Marketing teams and directly with Customers. Identify other commercial opportunities for 1-day technology training courses, develop and deliver them. g. SIP Troubleshooting, Wireshark, WiFi etc. Post-Sales, 2nd-Line Technical Support Work with customers by phone and email to resolve technical & product related issues. Despite a large and diverse range of products our client provides a high level of technical support, generally without the need to escalate to manufacturers. The role is expected to have a good understanding of the fundamentals and be able to investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that analysis & time tracking data are recorded. The person: Degree or equivalent in a computing related subject and/or have proof of a solid networking background. Strong technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance / Software / Cloud Enterprise / (Multi-cell) DECT IP Phone Management / Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working technical knowledge of current VoIP practices, protocols, and principles. Ability to analyse Logs, SIP traces & PCAP generated from customer equipment. Adept at reading and interpreting technical documentation and procedure manuals. Strong interpersonal, written and oral communication skills including the ability to confidently present webinars, training courses and seminar presentations. Ability to conduct research into telecommunications issues and products. Ability to communicate with all levels of the business Excellent time management, particularly the ability to effectively prioritise and execute tasks in line with business objectives Must be free to work in the UK with no restrictions of Visas and work permits. Full / Valid UK Driving License.

Business Development Manager required for our established client, in what will be driving forward a fairly new part of their business, leading to a Senior Management or Director level opportunity in the future. Annual salary up to 60,000 with additional on target earnings to 75,000. Working hours are Monday - Friday, 9.00am - 5.30pm. Candidates with electrical, electronic, automation products knowledge and experience is desirable. Out on the road visiting clients 3-4 days a week, the rest of the week will be spent in their Hockley office in Essex. Duties: Actively and tenaciously seek out new business opportunities Drive electrical, electronic product sales Prepare, submit, follow up and report on quotations Promptly respond to customer requests, in a professional and efficient manner Provide specialist technical back-up as product champion Account manage customers Bring on an Internal Sales individual Benefits: Up to 60,000 per annum On target earnings 75,000 Pension Company car Private healthcare Death in service scheme 25 days holiday plus bank holidays Experience required: Electrical, electronic, automation products knowledge and experience is desirable Knowledge and experience with PLC's, Indicators and controllers, power supply's, relays and timers is desirable Previous sales, business development experience Driven, tenacious, and looking for a role offering development opportunities Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks PC literate with Microsoft Excel, Word and Outlook skills Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.

Our client is seeking an experienced MIS & Data Manager to join their busy IT team. This is an excellent opportunity for an ambitious IT professional with a strong data management background to take a lead role in maintaining and enhancing the School's information systems infrastructure. The role combines Business Systems Analysis, Systems Integration and Systems Administration, requiring a broad understanding of information systems and data management within a complex organisation. The MIS & Data Manager will act as the technical lead for the School's Management Information System (iSAMS), providing advanced technical support, system configuration, and data analysis. The role will also involve integrating systems, managing data exchanges, and identifying opportunities to consolidate or streamline platforms to improve performance and return on investment. Key Responsibilities as MIS & Data Manager: Manage, develop, and support the School's MIS (iSAMS) and related systems Oversee the integrity, accuracy, and security of all electronically held information Administer data processes, report cycles, and analytics to support decision-making Review and improve operational processes through system integration and automation Coordinate with third-party suppliers and vendors to maintain service quality Support GDPR compliance and ensure data governance best practices Prepare and maintain system documentation, user guides, and technical records Support business continuity and disaster recovery procedures Provide technical training and mentoring to IT staff and users Advise the Bursar and Senior Leadership Team on technical matters and system development The person: Good knowledge of Data Analysis, Business Process Analysis and Systems Analysis Proven experience in managing MIS or similar data management platforms (iSAMS an advantage) Report creation with SQL Server Reporting Services and Visual Studio Experienced with Microsoft Office 365 Enterprise procurement experience to achieve best value and maximise capital budget Knowledge of designing and implementing innovative reporting Excellent troubleshooting, documentation, and systems administration skills Experience with systems integration, process improvement, and user support Strong organisational, analytical, and communication abilities A proactive, detail-oriented approach to managing complex technical environments Recognised professional IT qualification Benefits: Meals provided Free membership of schools sports centre and swimming pool Free parking Employee assistance programme Cycle to work scheme 30 days paid leave Penson scheme Car scheme Professional development support Discounted school fees Discounts for brands/travel etc

Our client is seeking an experienced 2nd Line Support Engineer to join their dedicated technical team based in their Theale office. You will play a key role in supporting and growing the business, with a particular focus on Unified Communications (UC) and key partner channels. This is a hands-on technical role with a strong focus on pre-sales. Working with the sales department, your main priority will be to provide technical guidance, product demos and solution designs for their partners. You will also be responsible for providing 2nd-line post-sales support, working alongside colleagues to ensure customer issues are resolved quickly and efficiently. Additional responsibilities include delivering product training to internal staff and external partners. You will be expected to help create and deliver technical content for webinars, open days, and assist the team at seminars and industry exhibitions as required. As the 2nd Line Support Engineer your responsibilities will be to: Pre-Sales Support Provide assistance to customers Propose solutions which meet those requirements, ensuring they are technically viable and add value to proposals. Understand and demonstrate products/solutions to resellers, including customer visits, seminars and trade shows. Help the sales team identify upsell opportunities into existing accounts. Help to coordinate and deliver webinars Supplier Engagement Maintain relationships with suppliers, understand their portfolio Primary technical/product contact for UC suppliers. Maintain supplier technical qualifications as required Attend and lead meetings with suppliers Staff Training Provide structured product & technology training for sales and technical staff. Content is generally provided by suppliers, but course development is required. Customer Training Although online training is typically available, it is expected that you will also run instructor-led courses with a hands-on element to enable customers to gain their certifications in a classroom environment. After gaining sufficient knowledge and suitable trainer certifications it is expected that at least one supplier training will be run each month. The Trainer must take some responsibility to promote the courses, internally with Sales/Marketing teams and directly with Customers. Identify other commercial opportunities for 1-day technology training courses, develop and deliver them. g. SIP Troubleshooting, Wireshark, WiFi etc. Post-Sales, 2nd-Line Technical Support Work with customers by phone and email to resolve technical & product related issues. Despite a large and diverse range of products our client provides a high level of technical support, generally without the need to escalate to manufacturers. The role is expected to have a good understanding of the fundamentals and be able to investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that analysis & time tracking data are recorded. The person: Degree or equivalent in a computing related subject and/or have proof of a solid networking background. Strong technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance / Software / Cloud Enterprise / (Multi-cell) DECT IP Phone Management / Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working technical knowledge of current VoIP practices, protocols, and principles. Ability to analyse Logs, SIP traces & PCAP generated from customer equipment. Adept at reading and interpreting technical documentation and procedure manuals. Strong interpersonal, written and oral communication skills including the ability to confidently present webinars, training courses and seminar presentations. Ability to conduct research into telecommunications issues and products. Ability to communicate with all levels of the business Excellent time management, particularly the ability to effectively prioritise and execute tasks in line with business objectives Must be free to work in the UK with no restrictions of Visas and work permits. Full / Valid UK Driving License.

Business Development Manager required for our established client, in what will be driving forward a fairly new part of their business, leading to a Senior Management or Director level opportunity in the future. Annual salary up to 60,000 with additional on target earnings to 75,000. Working hours are Monday - Friday, 9.00am - 5.30pm. Candidates with electrical, electronic, automation products knowledge and experience is desirable. Out on the road visiting clients 3-4 days a week, the rest of the week will be spent in their Hockley office in Essex. Duties: Actively and tenaciously seek out new business opportunities Drive electrical, electronic product sales Prepare, submit, follow up and report on quotations Promptly respond to customer requests, in a professional and efficient manner Provide specialist technical back-up as product champion Account manage customers Bring on an Internal Sales individual Benefits: Up to 60,000 per annum On target earnings 75,000 Pension Company car Private healthcare Death in service scheme 25 days holiday plus bank holidays Experience required: Electrical, electronic, automation products knowledge and experience is desirable Knowledge and experience with PLC's, Indicators and controllers, power supply's, relays and timers is desirable Previous sales, business development experience Driven, tenacious, and looking for a role offering development opportunities Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks PC literate with Microsoft Excel, Word and Outlook skills Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.

Business Development Manager required for our established client, in what will be driving forward a fairly new part of their business, leading to a Senior Management or Director level opportunity in the future. Annual salary up to 60,000 with additional on target earnings to 75,000. Working hours are Monday - Friday, 9.00am - 5.30pm. Candidates with electrical, electronic, automation products knowledge and experience is desirable. Out on the road visiting clients 3-4 days a week, the rest of the week will be spent in their Hockley office in Essex. Duties: Actively and tenaciously seek out new business opportunities Drive electrical, electronic product sales Prepare, submit, follow up and report on quotations Promptly respond to customer requests, in a professional and efficient manner Provide specialist technical back-up as product champion Account manage customers Bring on an Internal Sales individual Benefits: Up to 60,000 per annum On target earnings 75,000 Pension Company car Private healthcare Death in service scheme 25 days holiday plus bank holidays Experience required: Electrical, electronic, automation products knowledge and experience is desirable Knowledge and experience with PLC's, Indicators and controllers, power supply's, relays and timers is desirable Previous sales, business development experience Driven, tenacious, and looking for a role offering development opportunities Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks PC literate with Microsoft Excel, Word and Outlook skills Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.

Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis. You will be based in the Gloucester / Oxford area, and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers. You'll be the bridge between tech issues and business success - making a tangible difference for customers! Location: Gloucestershire / Oxfordshire region (on-site visits + remote reporting) Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided) Company Van: Van provided Hours: Monday to Friday (core hours will be 8am-5:30pm - with 1 in 8 weekends) Salary & Benefits: Salary will be £24,200 plus £2,100 for standard weekend overtime, plus additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension. What You'll Do: Visit customer sites to diagnose & resolve EPOS, network, and business system issues Capture photographic evidence and compile clear, actionable reports Coordinate fixes - liaise with management, IT providers & third parties Mediate IT solutions between franchisees, service desks, and IT contractors Ensure accurate stock tracking & report completion for smooth operations Keep stakeholders informed & updated at all times What we're looking for: Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties. High degree of flexibility in terms of hours of work and location. High level of health, safety and environmental compliance Full clean driving license. Clean DBS required.

Business Development Manager required for our established client, in what will be driving forward a fairly new part of their business, leading to a Senior Management or Director level opportunity in the future. Annual salary up to 60,000 with additional on target earnings to 75,000. Working hours are Monday - Friday, 9.00am - 5.30pm. Candidates with electrical, electronic, automation products knowledge and experience is desirable. Out on the road visiting clients 3-4 days a week, the rest of the week will be spent in their Hockley office in Essex. Duties: Actively and tenaciously seek out new business opportunities Drive electrical, electronic product sales Prepare, submit, follow up and report on quotations Promptly respond to customer requests, in a professional and efficient manner Provide specialist technical back-up as product champion Account manage customers Bring on an Internal Sales individual Benefits: Up to 60,000 per annum On target earnings 75,000 Pension Company car Private healthcare Death in service scheme 25 days holiday plus bank holidays Experience required: Electrical, electronic, automation products knowledge and experience is desirable Knowledge and experience with PLC's, Indicators and controllers, power supply's, relays and timers is desirable Previous sales, business development experience Driven, tenacious, and looking for a role offering development opportunities Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks PC literate with Microsoft Excel, Word and Outlook skills Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.

Our client based in Wallingford is recruiting for a and enthusiastic Trainee Technical Support Coordinator to join our clients team, who is responsible for servicing software and services. The successful candidate will be enthusiastic about technology and thrive under pressure in a busy environment. They will be open to learning a wide range of new skills, have a logical approach to problem-solving with excellent attention to detail. The Technical Support Coordinator will handle support calls and emails from customers and internal staff, maintain hardware, prepare equipment for on-site delivery. They will report to the Head of Operations. This role may suit a candidate with a passion and interest in IT and seeking a role where they can utilise their skills. JOB RESPONSIBILITIES: Prepare new equipment and run maintenance on existing hardware Setup and prepare equipment for delivery to events Provide technical support for our on-site operations, including some weekends, early mornings and evenings Technical support for our SaaS solutions Set, maintain and exceed customer service standards Log all tickets within our CRM and keep up to date as they progress Progress all outstanding tickets and ensure they are resolved within the relevant time scales To encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to your line manager for improvements Attend training to develop relevant knowledge, techniques and skills Perform any other duties related to the support and delivery of the products, or related third party products, as directed by the management team from time to time. QUALIFICATIONS: Excellent communication skills, particularly over the telephone, with the ability to explain issues clearly and simply, both orally and in writing Although experience in an IT setting is not essential (as full training will be given) an understanding and interest, particularly in software, would be a distinct advantage Previous experience of face-to-face or telephone-based customer service is desired Good understanding of technology and how it is applied in business A high degree of computer literacy and technical competency PERSONAL CHARACTERISTICS: Logical and analytical, with a methodical approach to problem-solving Solution-focused, with ability to prioritise Accurate, with high attention to detail Good team player, yet willing to take personal responsibility for issues Able to follow process and procedures Have a willingness to learn new systems Ability to meet deadlines and manage time effectively Able to be patient, tolerant and problem-solve accordingly Flexible and hardworking approach, with a can-do attitude A passion for success and always striving for excellence Persistent and resilient under pressure, with a good sense of humour Excellent administrative and organisational skills Self-motivated, resourceful and keen to learn and share knowledge Ability to work on own initiative Enthusiastic, motivated, empathetic and professional Be honest and act always with integrity Have a strong customer service mindset Hold a valid UK driving license Hold a valid passport.

We are working exclusively with our established and growing client to recruit 2 x Service Installation Technicians to join their remote team based in the Midlands. The company are one of the UKs leading providers of connectivity and networking solutions and have gone through significant growth during the last year. They have a reputation for excellence and are looking for experienced candidates to join this exciting team. You will be working closely with clients and in-house teams throughout The Midlands to deliver projects including installation and commissioning of 4G/5G solutions, and configuration and integration of all product offerings. As a field-based Service Delivery Technician you will become an expert in Antenna selection and alignment, cellular spectrum analysis, RF modem configuration, WiFi deployment and networking, and during quiet installation periods, you will also support the Service Desk for technical customer support. Uphold the company's reputation of excellence by always maintaining a professional and positive image, providing excellent customer service whilst on site, and by leaving any service in the best possible state. Ensure timely and accurate install documentation including job notes, install photographs, admin of stock, and accurately recorded Health and Safety records etc. Working with other departments to ensure the customer has the best experience, ensuring you are operating in the most efficient manner. Ensure admin tasks are timely and accurate. Complete regular inspections and testing of company vehicle, equipment, and tools. Act in accordance to H&S legislation, minimising risks, operating safely, and ensuring a professional image. Ensuring project RAMs are accurate, signed, and filed correctly. Undertake a continuous training philosophy that helps achieve the company's goals. Assisting in covering the Service Desk when not on call outs. Being a team advocate and encouraging knowledge sharing within the team. Ensure Health and Safety requirements are met as detailed in the RAMs. Review Toolbox Talks periodically to ensure familiarity of risks and mitigation. Ensure your work is executed professionally at all times. Willingness to help out where needed on Special projects & Training events. Take meaningful photographs of installations ensuring they are clear and useful and stored accurately with other project documentation. The Person: Previous experience in a similar role or that of a Service Delivery Technician/Installation Engineer Team player with the ability to effectively interact with a variety of individuals with different competencies and backgrounds. Ability to work unsupervised and under own initiatives to ensure high-quality delivery. Ability to handle multiple tasks simultaneously. Experience within a similar industry Our client offers an unrivalled company culture and working environment. You will be supported and developed and will have the opportunity to work within a superb team of individuals. As well as a competitive salary (circa 30k), the company offer a comprehensive benefits package including Remote/flexible working; Company pension scheme; 25 days a year holiday plus bank holidays; and Health & Dental Care.

We are working exclusively with our established and growing client to recruit an experienced IT Service Desk Engineer to join their friendly team near Farnborough. The company are one of the UK's leading providers of connectivity and networking solutions and have gone through significant growth during the last 2 years. The Service Desk is responsible for delivering IT Service management and support to customers. This includes the design, provisioning, maintenance, and support of all company solutions, as well as responsibility for the internal IT structure which boasts multiple software platforms, critical hardware, and user support. The Role: Effective logging & handling of incident & service requests that are received from customers by telephone and email. Day-to-day IT support for customers and internal company employees. Work closely with the Service Desk team in resolving incidents and service requests. Supporting internal employees at Head Office and remote workers. Identify and implement improvements to the initial contact process to enhance the experience for customers. Support remote offices / workers via cellular connectivity. Prioritise and escalate incidents to ensure that service level agreements are met. Own the triage process of incidents into the support function, including highlighting and categorisation of any major incidents/creation of problem records. Create and maintain knowledge base articles to aid 1st time fix metrics. Assist with incident trend analysis to improve demand and capacity planning activities. The Person: We are seeking a candidate with at least 1 years' experience in a similar 'Service Desk or 1st Line Tech support' role. Highly motivated, confident, and proactive with excellent communication skills and a real passion for solving IT related incidents. Previous IT and IT support environment experience. Experience of supporting customers and employees remotely, with a technical understanding of IT. Excellent communication skills, with the ability to talk through and resolve technical IT issues with customers. Adaptable and flexible, and a desire for delivering outstanding customer service. Our client offers an unrivalled company culture and working environment. You will be supported and developed and will have the opportunity to work within a superb team of individuals. As well as a competitive salary (circa 24k), the company offer a comprehensive benefits package including Remote/flexible working; Company pension scheme; 25 days a year holiday plus bank holidays; and Health & Dental Care.