Our client is seeking an experienced Technical Consultant to join their dedicated technical team based in their Theale office. You will play a key role in supporting and growing the business, with a particular focus on Unified Communications (UC) and key partner channels. This is a hands-on technical role with a strong focus on pre-sales. Working with the sales department, your main priority will be to provide technical guidance, product demos and solution designs for their partners. You will also be responsible for providing 2nd-line post-sales support, working alongside colleagues to ensure customer issues are resolved quickly and efficiently. Additional responsibilities include delivering product training to internal staff and external partners. You will be expected to help create and deliver technical content for webinars, open days, and assist the team at seminars and industry exhibitions as required. As the Technical Consultant your responsibilities will be to: Pre-Sales Support Provide assistance to customers Propose solutions which meet those requirements, ensuring they are technically viable and add value to proposals. Understand and demonstrate products/solutions to resellers, including customer visits, seminars and trade shows. Help the sales team identify upsell opportunities into existing accounts. Help to coordinate and deliver webinars Supplier Engagement Maintain relationships with suppliers, understand their portfolio Primary technical/product contact for UC suppliers. Maintain supplier technical qualifications as required Attend and lead meetings with suppliers Staff Training Provide structured product & technology training for sales and technical staff. Content is generally provided by suppliers, but course development is required. Customer Training Although online training is typically available, it is expected that you will also run instructor-led courses with a hands-on element to enable customers to gain their certifications in a classroom environment. After gaining sufficient knowledge and suitable trainer certifications it is expected that at least one supplier training will be run each month. The Trainer must take some responsibility to promote the courses, internally with Sales/Marketing teams and directly with Customers. Identify other commercial opportunities for 1-day technology training courses, develop and deliver them. g. SIP Troubleshooting, Wireshark, WiFi etc. Post-Sales, 2nd-Line Technical Support Work with customers by phone and email to resolve technical & product related issues. Despite a large and diverse range of products our client provides a high level of technical support, generally without the need to escalate to manufacturers. The role is expected to have a good understanding of the fundamentals and be able to investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that analysis & time tracking data are recorded. The person: Degree or equivalent in a computing related subject and/or have proof of a solid networking background. Strong technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance / Software / Cloud Enterprise / (Multi-cell) DECT IP Phone Management / Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working technical knowledge of current VoIP practices, protocols, and principles. Ability to analyse Logs, SIP traces & PCAP generated from customer equipment. Adept at reading and interpreting technical documentation and procedure manuals. Strong interpersonal, written and oral communication skills including the ability to confidently present webinars, training courses and seminar presentations. Ability to conduct research into telecommunications issues and products. Ability to communicate with all levels of the business Excellent time management, particularly the ability to effectively prioritise and execute tasks in line with business objectives Must be free to work in the UK with no restrictions of Visas and work permits. Full / Valid UK Driving License.
08/09/2025
Full time
Our client is seeking an experienced Technical Consultant to join their dedicated technical team based in their Theale office. You will play a key role in supporting and growing the business, with a particular focus on Unified Communications (UC) and key partner channels. This is a hands-on technical role with a strong focus on pre-sales. Working with the sales department, your main priority will be to provide technical guidance, product demos and solution designs for their partners. You will also be responsible for providing 2nd-line post-sales support, working alongside colleagues to ensure customer issues are resolved quickly and efficiently. Additional responsibilities include delivering product training to internal staff and external partners. You will be expected to help create and deliver technical content for webinars, open days, and assist the team at seminars and industry exhibitions as required. As the Technical Consultant your responsibilities will be to: Pre-Sales Support Provide assistance to customers Propose solutions which meet those requirements, ensuring they are technically viable and add value to proposals. Understand and demonstrate products/solutions to resellers, including customer visits, seminars and trade shows. Help the sales team identify upsell opportunities into existing accounts. Help to coordinate and deliver webinars Supplier Engagement Maintain relationships with suppliers, understand their portfolio Primary technical/product contact for UC suppliers. Maintain supplier technical qualifications as required Attend and lead meetings with suppliers Staff Training Provide structured product & technology training for sales and technical staff. Content is generally provided by suppliers, but course development is required. Customer Training Although online training is typically available, it is expected that you will also run instructor-led courses with a hands-on element to enable customers to gain their certifications in a classroom environment. After gaining sufficient knowledge and suitable trainer certifications it is expected that at least one supplier training will be run each month. The Trainer must take some responsibility to promote the courses, internally with Sales/Marketing teams and directly with Customers. Identify other commercial opportunities for 1-day technology training courses, develop and deliver them. g. SIP Troubleshooting, Wireshark, WiFi etc. Post-Sales, 2nd-Line Technical Support Work with customers by phone and email to resolve technical & product related issues. Despite a large and diverse range of products our client provides a high level of technical support, generally without the need to escalate to manufacturers. The role is expected to have a good understanding of the fundamentals and be able to investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that analysis & time tracking data are recorded. The person: Degree or equivalent in a computing related subject and/or have proof of a solid networking background. Strong technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance / Software / Cloud Enterprise / (Multi-cell) DECT IP Phone Management / Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working technical knowledge of current VoIP practices, protocols, and principles. Ability to analyse Logs, SIP traces & PCAP generated from customer equipment. Adept at reading and interpreting technical documentation and procedure manuals. Strong interpersonal, written and oral communication skills including the ability to confidently present webinars, training courses and seminar presentations. Ability to conduct research into telecommunications issues and products. Ability to communicate with all levels of the business Excellent time management, particularly the ability to effectively prioritise and execute tasks in line with business objectives Must be free to work in the UK with no restrictions of Visas and work permits. Full / Valid UK Driving License.
Our client is seeking an experienced Pre-sales Engineer to join their dedicated technical team based in their Theale office. You will play a key role in supporting and growing the business, with a particular focus on Unified Communications (UC) and key partner channels. This is a hands-on technical role with a strong focus on pre-sales. Working with the sales department, your main priority will be to provide technical guidance, product demos and solution designs for their partners. You will also be responsible for providing 2nd-line post-sales support, working alongside colleagues to ensure customer issues are resolved quickly and efficiently. Additional responsibilities include delivering product training to internal staff and external partners. You will be expected to help create and deliver technical content for webinars, open days, and assist the team at seminars and industry exhibitions as required. As the Technical Consultant your responsibilities will be to: Pre-Sales Support Provide assistance to customers Propose solutions which meet those requirements, ensuring they are technically viable and add value to proposals. Understand and demonstrate products/solutions to resellers, including customer visits, seminars and trade shows. Help the sales team identify upsell opportunities into existing accounts. Help to coordinate and deliver webinars Supplier Engagement Maintain relationships with suppliers, understand their portfolio Primary technical/product contact for UC suppliers. Maintain supplier technical qualifications as required Attend and lead meetings with suppliers Staff Training Provide structured product & technology training for sales and technical staff. Content is generally provided by suppliers, but course development is required. Customer Training Although online training is typically available, it is expected that you will also run instructor-led courses with a hands-on element to enable customers to gain their certifications in a classroom environment. After gaining sufficient knowledge and suitable trainer certifications it is expected that at least one supplier training will be run each month. The Trainer must take some responsibility to promote the courses, internally with Sales/Marketing teams and directly with Customers. Identify other commercial opportunities for 1-day technology training courses, develop and deliver them. g. SIP Troubleshooting, Wireshark, WiFi etc. Post-Sales, 2nd-Line Technical Support Work with customers by phone and email to resolve technical & product related issues. Despite a large and diverse range of products our client provides a high level of technical support, generally without the need to escalate to manufacturers. The role is expected to have a good understanding of the fundamentals and be able to investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that analysis & time tracking data are recorded. The person: Degree or equivalent in a computing related subject and/or have proof of a solid networking background. Strong technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance / Software / Cloud Enterprise / (Multi-cell) DECT IP Phone Management / Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working technical knowledge of current VoIP practices, protocols, and principles. Ability to analyse Logs, SIP traces & PCAP generated from customer equipment. Adept at reading and interpreting technical documentation and procedure manuals. Strong interpersonal, written and oral communication skills including the ability to confidently present webinars, training courses and seminar presentations. Ability to conduct research into telecommunications issues and products. Ability to communicate with all levels of the business Excellent time management, particularly the ability to effectively prioritise and execute tasks in line with business objectives Must be free to work in the UK with no restrictions of Visas and work permits. Full / Valid UK Driving License.
08/09/2025
Full time
Our client is seeking an experienced Pre-sales Engineer to join their dedicated technical team based in their Theale office. You will play a key role in supporting and growing the business, with a particular focus on Unified Communications (UC) and key partner channels. This is a hands-on technical role with a strong focus on pre-sales. Working with the sales department, your main priority will be to provide technical guidance, product demos and solution designs for their partners. You will also be responsible for providing 2nd-line post-sales support, working alongside colleagues to ensure customer issues are resolved quickly and efficiently. Additional responsibilities include delivering product training to internal staff and external partners. You will be expected to help create and deliver technical content for webinars, open days, and assist the team at seminars and industry exhibitions as required. As the Technical Consultant your responsibilities will be to: Pre-Sales Support Provide assistance to customers Propose solutions which meet those requirements, ensuring they are technically viable and add value to proposals. Understand and demonstrate products/solutions to resellers, including customer visits, seminars and trade shows. Help the sales team identify upsell opportunities into existing accounts. Help to coordinate and deliver webinars Supplier Engagement Maintain relationships with suppliers, understand their portfolio Primary technical/product contact for UC suppliers. Maintain supplier technical qualifications as required Attend and lead meetings with suppliers Staff Training Provide structured product & technology training for sales and technical staff. Content is generally provided by suppliers, but course development is required. Customer Training Although online training is typically available, it is expected that you will also run instructor-led courses with a hands-on element to enable customers to gain their certifications in a classroom environment. After gaining sufficient knowledge and suitable trainer certifications it is expected that at least one supplier training will be run each month. The Trainer must take some responsibility to promote the courses, internally with Sales/Marketing teams and directly with Customers. Identify other commercial opportunities for 1-day technology training courses, develop and deliver them. g. SIP Troubleshooting, Wireshark, WiFi etc. Post-Sales, 2nd-Line Technical Support Work with customers by phone and email to resolve technical & product related issues. Despite a large and diverse range of products our client provides a high level of technical support, generally without the need to escalate to manufacturers. The role is expected to have a good understanding of the fundamentals and be able to investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that analysis & time tracking data are recorded. The person: Degree or equivalent in a computing related subject and/or have proof of a solid networking background. Strong technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance / Software / Cloud Enterprise / (Multi-cell) DECT IP Phone Management / Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working technical knowledge of current VoIP practices, protocols, and principles. Ability to analyse Logs, SIP traces & PCAP generated from customer equipment. Adept at reading and interpreting technical documentation and procedure manuals. Strong interpersonal, written and oral communication skills including the ability to confidently present webinars, training courses and seminar presentations. Ability to conduct research into telecommunications issues and products. Ability to communicate with all levels of the business Excellent time management, particularly the ability to effectively prioritise and execute tasks in line with business objectives Must be free to work in the UK with no restrictions of Visas and work permits. Full / Valid UK Driving License.
Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis. You will be based in the Gloucester / Oxford area, and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers. You'll be the bridge between tech issues and business success - making a tangible difference for customers! Location: Gloucestershire / Oxfordshire region (on-site visits + remote reporting) Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided) Company Van: Van provided Hours: Monday to Friday (core hours will be 8am-5:30pm - with 1 in 8 weekends) Salary & Benefits: Salary will be 24,200 plus 2,100 for standard weekend overtime, plus additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension. What You'll Do: Visit customer sites to diagnose & resolve EPOS, network, and business system issues Capture photographic evidence and compile clear, actionable reports Coordinate fixes - liaise with management, IT providers & third parties Mediate IT solutions between franchisees, service desks, and IT contractors Ensure accurate stock tracking & report completion for smooth operations Keep stakeholders informed & updated at all times What we're looking for: Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties. High degree of flexibility in terms of hours of work and location. High level of health, safety and environmental compliance Full clean driving license. Clean DBS required.
08/09/2025
Full time
Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis. You will be based in the Gloucester / Oxford area, and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers. You'll be the bridge between tech issues and business success - making a tangible difference for customers! Location: Gloucestershire / Oxfordshire region (on-site visits + remote reporting) Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided) Company Van: Van provided Hours: Monday to Friday (core hours will be 8am-5:30pm - with 1 in 8 weekends) Salary & Benefits: Salary will be 24,200 plus 2,100 for standard weekend overtime, plus additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension. What You'll Do: Visit customer sites to diagnose & resolve EPOS, network, and business system issues Capture photographic evidence and compile clear, actionable reports Coordinate fixes - liaise with management, IT providers & third parties Mediate IT solutions between franchisees, service desks, and IT contractors Ensure accurate stock tracking & report completion for smooth operations Keep stakeholders informed & updated at all times What we're looking for: Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties. High degree of flexibility in terms of hours of work and location. High level of health, safety and environmental compliance Full clean driving license. Clean DBS required.
Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis. You will be based in the Falkirk / Dundee area, and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers. You'll be the bridge between tech issues and business success - making a tangible difference for customers! Location: Covering the Dundee / Falkirk and wider region (on-site visits + remote reporting) Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided) Company Van: Van provided Hours: Monday to Friday (core hours will be 8am-5:30pm - with 1 in 8 weekends) Salary & Benefits: Salary will be 24,200 plus 2,100 for standard weekend overtime, plus additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension. What You'll Do: Visit customer sites to diagnose & resolve EPOS, network, and business system issues Capture photographic evidence and compile clear, actionable reports Coordinate fixes - liaise with management, IT providers & third parties Mediate IT solutions between franchisees, service desks, and IT contractors Ensure accurate stock tracking & report completion for smooth operations Keep stakeholders informed & updated at all times What we're looking for: Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties. High degree of flexibility in terms of hours of work and location. High level of health, safety and environmental compliance Full clean driving license. Clean DBS required.
08/09/2025
Full time
Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis. You will be based in the Falkirk / Dundee area, and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers. You'll be the bridge between tech issues and business success - making a tangible difference for customers! Location: Covering the Dundee / Falkirk and wider region (on-site visits + remote reporting) Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided) Company Van: Van provided Hours: Monday to Friday (core hours will be 8am-5:30pm - with 1 in 8 weekends) Salary & Benefits: Salary will be 24,200 plus 2,100 for standard weekend overtime, plus additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension. What You'll Do: Visit customer sites to diagnose & resolve EPOS, network, and business system issues Capture photographic evidence and compile clear, actionable reports Coordinate fixes - liaise with management, IT providers & third parties Mediate IT solutions between franchisees, service desks, and IT contractors Ensure accurate stock tracking & report completion for smooth operations Keep stakeholders informed & updated at all times What we're looking for: Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties. High degree of flexibility in terms of hours of work and location. High level of health, safety and environmental compliance Full clean driving license. Clean DBS required.
Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis. You will be based in the Falkirk/Glenrothes/ Dundee area, and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers. You'll be the bridge between tech issues and business success - making a tangible difference for customers! Location: Covering the Dundee / Falkirk and wider region (on-site visits + remote reporting) Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided) Company Van: Van provided Hours: Monday to Friday (core hours will be 8am-5:30pm - with 1 in 8 weekends) Salary & Benefits: Salary will be 24,200 plus 2,100 for standard weekend overtime, plus additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension. What You'll Do: Visit customer sites to diagnose & resolve EPOS, network, and business system issues Capture photographic evidence and compile clear, actionable reports Coordinate fixes - liaise with management, IT providers & third parties Mediate IT solutions between franchisees, service desks, and IT contractors Ensure accurate stock tracking & report completion for smooth operations Keep stakeholders informed & updated at all times What we're looking for: Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties. High degree of flexibility in terms of hours of work and location. High level of health, safety and environmental compliance Full clean driving license. Clean DBS required.
08/09/2025
Full time
Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis. You will be based in the Falkirk/Glenrothes/ Dundee area, and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers. You'll be the bridge between tech issues and business success - making a tangible difference for customers! Location: Covering the Dundee / Falkirk and wider region (on-site visits + remote reporting) Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided) Company Van: Van provided Hours: Monday to Friday (core hours will be 8am-5:30pm - with 1 in 8 weekends) Salary & Benefits: Salary will be 24,200 plus 2,100 for standard weekend overtime, plus additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension. What You'll Do: Visit customer sites to diagnose & resolve EPOS, network, and business system issues Capture photographic evidence and compile clear, actionable reports Coordinate fixes - liaise with management, IT providers & third parties Mediate IT solutions between franchisees, service desks, and IT contractors Ensure accurate stock tracking & report completion for smooth operations Keep stakeholders informed & updated at all times What we're looking for: Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties. High degree of flexibility in terms of hours of work and location. High level of health, safety and environmental compliance Full clean driving license. Clean DBS required.
Our client, an established IT Managed Services company in Cardiff work with business clients throughout South Wales, are seeking an IT Field Technician to join them on a permanent basis. You'll be spending 2-3 days per week at customer sites providing technical IT support, and for the rest of the time you'll be at Head Office supporting with the Technical Helpdesk. Our client have an open, honest and friendly culture, and are growing year on year so there is lots of opportunity to develop. What you'll be doing: Provide on-site IT support to customers throughout South Wales Installing computers hardware, photocopying equipment, and peripheral tech Troubleshoot any IT errors, carrying out physical repairs and networking troubleshooting and fixes Support with broadband installation and troubleshooting Fixing AV and POS equipment (e.g., laptops, printers, networking equipment, displays, till & card machines) Liaise with off-site technical teams to report issues or escalate support What we're looking for: Proven experience in a 1st Line, 2nd Line or Field Technician role Strong knowledge of hardware, networking, and photocopying equipment Ability to work independently under pressure at customer site Excellent communication and problem-solving skills Hands-on, technical and happy to support other departments Friendly, supportive and collaborative Salary & Benefits: Salary will be between 28-32k depending on experience Company car 25 days holiday per year plus bank holidays Company pension On-going development opportunities Lots of team social events
08/09/2025
Full time
Our client, an established IT Managed Services company in Cardiff work with business clients throughout South Wales, are seeking an IT Field Technician to join them on a permanent basis. You'll be spending 2-3 days per week at customer sites providing technical IT support, and for the rest of the time you'll be at Head Office supporting with the Technical Helpdesk. Our client have an open, honest and friendly culture, and are growing year on year so there is lots of opportunity to develop. What you'll be doing: Provide on-site IT support to customers throughout South Wales Installing computers hardware, photocopying equipment, and peripheral tech Troubleshoot any IT errors, carrying out physical repairs and networking troubleshooting and fixes Support with broadband installation and troubleshooting Fixing AV and POS equipment (e.g., laptops, printers, networking equipment, displays, till & card machines) Liaise with off-site technical teams to report issues or escalate support What we're looking for: Proven experience in a 1st Line, 2nd Line or Field Technician role Strong knowledge of hardware, networking, and photocopying equipment Ability to work independently under pressure at customer site Excellent communication and problem-solving skills Hands-on, technical and happy to support other departments Friendly, supportive and collaborative Salary & Benefits: Salary will be between 28-32k depending on experience Company car 25 days holiday per year plus bank holidays Company pension On-going development opportunities Lots of team social events
Our client, an established IT Managed Services company in Cardiff work with business clients throughout South Wales, are seeking an experienced IT Field Engineer to join them on a permanent basis. You'll be spending 2-3 days per week at customer sites providing technical IT support, and for the rest of the time you'll be at Head Office supporting with the Technical Helpdesk. Our client have an open, honest and friendly culture, and are growing year on year so there is lots of opportunity to develop. What you'll be doing: Provide on-site IT support to customers throughout South Wales Installing computers hardware, photocopying equipment, and peripheral tech Troubleshoot any IT errors, carrying out physical repairs and networking troubleshooting and fixes Support with broadband installation and troubleshooting Training and supporting customers Fixing AV and POS equipment (e.g., laptops, printers, networking equipment, displays, till & card machines) Liaise with off-site technical teams to report issues or escalate support What we're looking for: Proven experience in a hands-on IT support or Field Engineer role Strong knowledge of hardware, networking, photocopying, and AV equipment Ability to work independently under pressure at customer site Excellent communication and problem-solving skills Hands-on, technical and happy to support other departments Friendly, supportive and collaborative Salary & Benefits: Salary will be between 35-40k depending on experience Company car 25 days holiday per year plus bank holidays Company pension On-going development opportunities Lots of team social events
08/09/2025
Full time
Our client, an established IT Managed Services company in Cardiff work with business clients throughout South Wales, are seeking an experienced IT Field Engineer to join them on a permanent basis. You'll be spending 2-3 days per week at customer sites providing technical IT support, and for the rest of the time you'll be at Head Office supporting with the Technical Helpdesk. Our client have an open, honest and friendly culture, and are growing year on year so there is lots of opportunity to develop. What you'll be doing: Provide on-site IT support to customers throughout South Wales Installing computers hardware, photocopying equipment, and peripheral tech Troubleshoot any IT errors, carrying out physical repairs and networking troubleshooting and fixes Support with broadband installation and troubleshooting Training and supporting customers Fixing AV and POS equipment (e.g., laptops, printers, networking equipment, displays, till & card machines) Liaise with off-site technical teams to report issues or escalate support What we're looking for: Proven experience in a hands-on IT support or Field Engineer role Strong knowledge of hardware, networking, photocopying, and AV equipment Ability to work independently under pressure at customer site Excellent communication and problem-solving skills Hands-on, technical and happy to support other departments Friendly, supportive and collaborative Salary & Benefits: Salary will be between 35-40k depending on experience Company car 25 days holiday per year plus bank holidays Company pension On-going development opportunities Lots of team social events
Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis. You will be based in the Gloucester / Oxford area, and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers. You'll be the bridge between tech issues and business success - making a tangible difference for customers! Location: Gloucestershire / Oxfordshire region (on-site visits + remote reporting) Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided) Company Van: Van provided Hours: Monday to Friday (core hours will be 8am-5:30pm - with 1 in 8 weekends) Salary & Benefits: Salary will be £24,200 plus £2,100 for standard weekend overtime, plus additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension. What You'll Do: Visit customer sites to diagnose & resolve EPOS, network, and business system issues Capture photographic evidence and compile clear, actionable reports Coordinate fixes - liaise with management, IT providers & third parties Mediate IT solutions between franchisees, service desks, and IT contractors Ensure accurate stock tracking & report completion for smooth operations Keep stakeholders informed & updated at all times What we're looking for: Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties. High degree of flexibility in terms of hours of work and location. High level of health, safety and environmental compliance Full clean driving license. Clean DBS required.
08/09/2025
Full time
Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis. You will be based in the Gloucester / Oxford area, and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers. You'll be the bridge between tech issues and business success - making a tangible difference for customers! Location: Gloucestershire / Oxfordshire region (on-site visits + remote reporting) Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided) Company Van: Van provided Hours: Monday to Friday (core hours will be 8am-5:30pm - with 1 in 8 weekends) Salary & Benefits: Salary will be £24,200 plus £2,100 for standard weekend overtime, plus additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension. What You'll Do: Visit customer sites to diagnose & resolve EPOS, network, and business system issues Capture photographic evidence and compile clear, actionable reports Coordinate fixes - liaise with management, IT providers & third parties Mediate IT solutions between franchisees, service desks, and IT contractors Ensure accurate stock tracking & report completion for smooth operations Keep stakeholders informed & updated at all times What we're looking for: Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties. High degree of flexibility in terms of hours of work and location. High level of health, safety and environmental compliance Full clean driving license. Clean DBS required.
Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis. You will be based in the Falkirk/Glenrothes/ Dundee area, and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers. You'll be the bridge between tech issues and business success - making a tangible difference for customers! Location: Covering the Dundee / Falkirk and wider region (on-site visits + remote reporting) Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided) Company Van: Van provided Hours: Monday to Friday (core hours will be 8am-5:30pm - with 1 in 8 weekends) Salary & Benefits: Salary will be £24,200 plus £2,100 for standard weekend overtime, plus additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension. What You'll Do: Visit customer sites to diagnose & resolve EPOS, network, and business system issues Capture photographic evidence and compile clear, actionable reports Coordinate fixes - liaise with management, IT providers & third parties Mediate IT solutions between franchisees, service desks, and IT contractors Ensure accurate stock tracking & report completion for smooth operations Keep stakeholders informed & updated at all times What we're looking for: Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties. High degree of flexibility in terms of hours of work and location. High level of health, safety and environmental compliance Full clean driving license. Clean DBS required.
08/09/2025
Full time
Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis. You will be based in the Falkirk/Glenrothes/ Dundee area, and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers. You'll be the bridge between tech issues and business success - making a tangible difference for customers! Location: Covering the Dundee / Falkirk and wider region (on-site visits + remote reporting) Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided) Company Van: Van provided Hours: Monday to Friday (core hours will be 8am-5:30pm - with 1 in 8 weekends) Salary & Benefits: Salary will be £24,200 plus £2,100 for standard weekend overtime, plus additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension. What You'll Do: Visit customer sites to diagnose & resolve EPOS, network, and business system issues Capture photographic evidence and compile clear, actionable reports Coordinate fixes - liaise with management, IT providers & third parties Mediate IT solutions between franchisees, service desks, and IT contractors Ensure accurate stock tracking & report completion for smooth operations Keep stakeholders informed & updated at all times What we're looking for: Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties. High degree of flexibility in terms of hours of work and location. High level of health, safety and environmental compliance Full clean driving license. Clean DBS required.
Business Development Manager required for our established client, in what will be driving forward a fairly new part of their business, leading to a Senior Management or Director level opportunity in the future. Annual salary up to 60,000 with additional on target earnings to 75,000. Working hours are Monday - Friday, 9.00am - 5.30pm. Candidates with electrical, electronic, automation products knowledge and experience is desirable. Out on the road visiting clients 3-4 days a week, the rest of the week will be spent in their Hockley office in Essex. Duties: Actively and tenaciously seek out new business opportunities Drive electrical, electronic product sales Prepare, submit, follow up and report on quotations Promptly respond to customer requests, in a professional and efficient manner Provide specialist technical back-up as product champion Account manage customers Bring on an Internal Sales individual Benefits: Up to 60,000 per annum On target earnings 75,000 Pension Company car Private healthcare Death in service scheme 25 days holiday plus bank holidays Experience required: Electrical, electronic, automation products knowledge and experience is desirable Knowledge and experience with PLC's, Indicators and controllers, power supply's, relays and timers is desirable Previous sales, business development experience Driven, tenacious, and looking for a role offering development opportunities Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks PC literate with Microsoft Excel, Word and Outlook skills Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
01/09/2025
Full time
Business Development Manager required for our established client, in what will be driving forward a fairly new part of their business, leading to a Senior Management or Director level opportunity in the future. Annual salary up to 60,000 with additional on target earnings to 75,000. Working hours are Monday - Friday, 9.00am - 5.30pm. Candidates with electrical, electronic, automation products knowledge and experience is desirable. Out on the road visiting clients 3-4 days a week, the rest of the week will be spent in their Hockley office in Essex. Duties: Actively and tenaciously seek out new business opportunities Drive electrical, electronic product sales Prepare, submit, follow up and report on quotations Promptly respond to customer requests, in a professional and efficient manner Provide specialist technical back-up as product champion Account manage customers Bring on an Internal Sales individual Benefits: Up to 60,000 per annum On target earnings 75,000 Pension Company car Private healthcare Death in service scheme 25 days holiday plus bank holidays Experience required: Electrical, electronic, automation products knowledge and experience is desirable Knowledge and experience with PLC's, Indicators and controllers, power supply's, relays and timers is desirable Previous sales, business development experience Driven, tenacious, and looking for a role offering development opportunities Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks PC literate with Microsoft Excel, Word and Outlook skills Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Our client based in Wallingford is recruiting for a and enthusiastic Trainee Technical Support Coordinator to join our clients team, who is responsible for servicing software and services. The successful candidate will be enthusiastic about technology and thrive under pressure in a busy environment. They will be open to learning a wide range of new skills, have a logical approach to problem-solving with excellent attention to detail. The Technical Support Coordinator will handle support calls and emails from customers and internal staff, maintain hardware, prepare equipment for on-site delivery. They will report to the Head of Operations. This role may suit a candidate with a passion and interest in IT and seeking a role where they can utilise their skills. JOB RESPONSIBILITIES: Prepare new equipment and run maintenance on existing hardware Setup and prepare equipment for delivery to events Provide technical support for our on-site operations, including some weekends, early mornings and evenings Technical support for our SaaS solutions Set, maintain and exceed customer service standards Log all tickets within our CRM and keep up to date as they progress Progress all outstanding tickets and ensure they are resolved within the relevant time scales To encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to your line manager for improvements Attend training to develop relevant knowledge, techniques and skills Perform any other duties related to the support and delivery of the products, or related third party products, as directed by the management team from time to time. QUALIFICATIONS: Excellent communication skills, particularly over the telephone, with the ability to explain issues clearly and simply, both orally and in writing Although experience in an IT setting is not essential (as full training will be given) an understanding and interest, particularly in software, would be a distinct advantage Previous experience of face-to-face or telephone-based customer service is desired Good understanding of technology and how it is applied in business A high degree of computer literacy and technical competency PERSONAL CHARACTERISTICS: Logical and analytical, with a methodical approach to problem-solving Solution-focused, with ability to prioritise Accurate, with high attention to detail Good team player, yet willing to take personal responsibility for issues Able to follow process and procedures Have a willingness to learn new systems Ability to meet deadlines and manage time effectively Able to be patient, tolerant and problem-solve accordingly Flexible and hardworking approach, with a can-do attitude A passion for success and always striving for excellence Persistent and resilient under pressure, with a good sense of humour Excellent administrative and organisational skills Self-motivated, resourceful and keen to learn and share knowledge Ability to work on own initiative Enthusiastic, motivated, empathetic and professional Be honest and act always with integrity Have a strong customer service mindset Hold a valid UK driving license Hold a valid passport.
10/11/2021
Full time
Our client based in Wallingford is recruiting for a and enthusiastic Trainee Technical Support Coordinator to join our clients team, who is responsible for servicing software and services. The successful candidate will be enthusiastic about technology and thrive under pressure in a busy environment. They will be open to learning a wide range of new skills, have a logical approach to problem-solving with excellent attention to detail. The Technical Support Coordinator will handle support calls and emails from customers and internal staff, maintain hardware, prepare equipment for on-site delivery. They will report to the Head of Operations. This role may suit a candidate with a passion and interest in IT and seeking a role where they can utilise their skills. JOB RESPONSIBILITIES: Prepare new equipment and run maintenance on existing hardware Setup and prepare equipment for delivery to events Provide technical support for our on-site operations, including some weekends, early mornings and evenings Technical support for our SaaS solutions Set, maintain and exceed customer service standards Log all tickets within our CRM and keep up to date as they progress Progress all outstanding tickets and ensure they are resolved within the relevant time scales To encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to your line manager for improvements Attend training to develop relevant knowledge, techniques and skills Perform any other duties related to the support and delivery of the products, or related third party products, as directed by the management team from time to time. QUALIFICATIONS: Excellent communication skills, particularly over the telephone, with the ability to explain issues clearly and simply, both orally and in writing Although experience in an IT setting is not essential (as full training will be given) an understanding and interest, particularly in software, would be a distinct advantage Previous experience of face-to-face or telephone-based customer service is desired Good understanding of technology and how it is applied in business A high degree of computer literacy and technical competency PERSONAL CHARACTERISTICS: Logical and analytical, with a methodical approach to problem-solving Solution-focused, with ability to prioritise Accurate, with high attention to detail Good team player, yet willing to take personal responsibility for issues Able to follow process and procedures Have a willingness to learn new systems Ability to meet deadlines and manage time effectively Able to be patient, tolerant and problem-solve accordingly Flexible and hardworking approach, with a can-do attitude A passion for success and always striving for excellence Persistent and resilient under pressure, with a good sense of humour Excellent administrative and organisational skills Self-motivated, resourceful and keen to learn and share knowledge Ability to work on own initiative Enthusiastic, motivated, empathetic and professional Be honest and act always with integrity Have a strong customer service mindset Hold a valid UK driving license Hold a valid passport.
We are working exclusively with our established and growing client to recruit 2 x Service Installation Technicians to join their remote team based in the Midlands. The company are one of the UKs leading providers of connectivity and networking solutions and have gone through significant growth during the last year. They have a reputation for excellence and are looking for experienced candidates to join this exciting team. You will be working closely with clients and in-house teams throughout The Midlands to deliver projects including installation and commissioning of 4G/5G solutions, and configuration and integration of all product offerings. As a field-based Service Delivery Technician you will become an expert in Antenna selection and alignment, cellular spectrum analysis, RF modem configuration, WiFi deployment and networking, and during quiet installation periods, you will also support the Service Desk for technical customer support. Uphold the company's reputation of excellence by always maintaining a professional and positive image, providing excellent customer service whilst on site, and by leaving any service in the best possible state. Ensure timely and accurate install documentation including job notes, install photographs, admin of stock, and accurately recorded Health and Safety records etc. Working with other departments to ensure the customer has the best experience, ensuring you are operating in the most efficient manner. Ensure admin tasks are timely and accurate. Complete regular inspections and testing of company vehicle, equipment, and tools. Act in accordance to H&S legislation, minimising risks, operating safely, and ensuring a professional image. Ensuring project RAMs are accurate, signed, and filed correctly. Undertake a continuous training philosophy that helps achieve the company's goals. Assisting in covering the Service Desk when not on call outs. Being a team advocate and encouraging knowledge sharing within the team. Ensure Health and Safety requirements are met as detailed in the RAMs. Review Toolbox Talks periodically to ensure familiarity of risks and mitigation. Ensure your work is executed professionally at all times. Willingness to help out where needed on Special projects & Training events. Take meaningful photographs of installations ensuring they are clear and useful and stored accurately with other project documentation. The Person: Previous experience in a similar role or that of a Service Delivery Technician/Installation Engineer Team player with the ability to effectively interact with a variety of individuals with different competencies and backgrounds. Ability to work unsupervised and under own initiatives to ensure high-quality delivery. Ability to handle multiple tasks simultaneously. Experience within a similar industry Our client offers an unrivalled company culture and working environment. You will be supported and developed and will have the opportunity to work within a superb team of individuals. As well as a competitive salary (circa 30k), the company offer a comprehensive benefits package including Remote/flexible working; Company pension scheme; 25 days a year holiday plus bank holidays; and Health & Dental Care.
07/10/2021
Full time
We are working exclusively with our established and growing client to recruit 2 x Service Installation Technicians to join their remote team based in the Midlands. The company are one of the UKs leading providers of connectivity and networking solutions and have gone through significant growth during the last year. They have a reputation for excellence and are looking for experienced candidates to join this exciting team. You will be working closely with clients and in-house teams throughout The Midlands to deliver projects including installation and commissioning of 4G/5G solutions, and configuration and integration of all product offerings. As a field-based Service Delivery Technician you will become an expert in Antenna selection and alignment, cellular spectrum analysis, RF modem configuration, WiFi deployment and networking, and during quiet installation periods, you will also support the Service Desk for technical customer support. Uphold the company's reputation of excellence by always maintaining a professional and positive image, providing excellent customer service whilst on site, and by leaving any service in the best possible state. Ensure timely and accurate install documentation including job notes, install photographs, admin of stock, and accurately recorded Health and Safety records etc. Working with other departments to ensure the customer has the best experience, ensuring you are operating in the most efficient manner. Ensure admin tasks are timely and accurate. Complete regular inspections and testing of company vehicle, equipment, and tools. Act in accordance to H&S legislation, minimising risks, operating safely, and ensuring a professional image. Ensuring project RAMs are accurate, signed, and filed correctly. Undertake a continuous training philosophy that helps achieve the company's goals. Assisting in covering the Service Desk when not on call outs. Being a team advocate and encouraging knowledge sharing within the team. Ensure Health and Safety requirements are met as detailed in the RAMs. Review Toolbox Talks periodically to ensure familiarity of risks and mitigation. Ensure your work is executed professionally at all times. Willingness to help out where needed on Special projects & Training events. Take meaningful photographs of installations ensuring they are clear and useful and stored accurately with other project documentation. The Person: Previous experience in a similar role or that of a Service Delivery Technician/Installation Engineer Team player with the ability to effectively interact with a variety of individuals with different competencies and backgrounds. Ability to work unsupervised and under own initiatives to ensure high-quality delivery. Ability to handle multiple tasks simultaneously. Experience within a similar industry Our client offers an unrivalled company culture and working environment. You will be supported and developed and will have the opportunity to work within a superb team of individuals. As well as a competitive salary (circa 30k), the company offer a comprehensive benefits package including Remote/flexible working; Company pension scheme; 25 days a year holiday plus bank holidays; and Health & Dental Care.
We are working exclusively with our established and growing client to recruit an experienced IT Service Desk Engineer to join their friendly team near Farnborough. The company are one of the UK's leading providers of connectivity and networking solutions and have gone through significant growth during the last 2 years. The Service Desk is responsible for delivering IT Service management and support to customers. This includes the design, provisioning, maintenance, and support of all company solutions, as well as responsibility for the internal IT structure which boasts multiple software platforms, critical hardware, and user support. The Role: Effective logging & handling of incident & service requests that are received from customers by telephone and email. Day-to-day IT support for customers and internal company employees. Work closely with the Service Desk team in resolving incidents and service requests. Supporting internal employees at Head Office and remote workers. Identify and implement improvements to the initial contact process to enhance the experience for customers. Support remote offices / workers via cellular connectivity. Prioritise and escalate incidents to ensure that service level agreements are met. Own the triage process of incidents into the support function, including highlighting and categorisation of any major incidents/creation of problem records. Create and maintain knowledge base articles to aid 1st time fix metrics. Assist with incident trend analysis to improve demand and capacity planning activities. The Person: We are seeking a candidate with at least 1 years' experience in a similar 'Service Desk or 1st Line Tech support' role. Highly motivated, confident, and proactive with excellent communication skills and a real passion for solving IT related incidents. Previous IT and IT support environment experience. Experience of supporting customers and employees remotely, with a technical understanding of IT. Excellent communication skills, with the ability to talk through and resolve technical IT issues with customers. Adaptable and flexible, and a desire for delivering outstanding customer service. Our client offers an unrivalled company culture and working environment. You will be supported and developed and will have the opportunity to work within a superb team of individuals. As well as a competitive salary (circa 24k), the company offer a comprehensive benefits package including Remote/flexible working; Company pension scheme; 25 days a year holiday plus bank holidays; and Health & Dental Care.
07/10/2021
Full time
We are working exclusively with our established and growing client to recruit an experienced IT Service Desk Engineer to join their friendly team near Farnborough. The company are one of the UK's leading providers of connectivity and networking solutions and have gone through significant growth during the last 2 years. The Service Desk is responsible for delivering IT Service management and support to customers. This includes the design, provisioning, maintenance, and support of all company solutions, as well as responsibility for the internal IT structure which boasts multiple software platforms, critical hardware, and user support. The Role: Effective logging & handling of incident & service requests that are received from customers by telephone and email. Day-to-day IT support for customers and internal company employees. Work closely with the Service Desk team in resolving incidents and service requests. Supporting internal employees at Head Office and remote workers. Identify and implement improvements to the initial contact process to enhance the experience for customers. Support remote offices / workers via cellular connectivity. Prioritise and escalate incidents to ensure that service level agreements are met. Own the triage process of incidents into the support function, including highlighting and categorisation of any major incidents/creation of problem records. Create and maintain knowledge base articles to aid 1st time fix metrics. Assist with incident trend analysis to improve demand and capacity planning activities. The Person: We are seeking a candidate with at least 1 years' experience in a similar 'Service Desk or 1st Line Tech support' role. Highly motivated, confident, and proactive with excellent communication skills and a real passion for solving IT related incidents. Previous IT and IT support environment experience. Experience of supporting customers and employees remotely, with a technical understanding of IT. Excellent communication skills, with the ability to talk through and resolve technical IT issues with customers. Adaptable and flexible, and a desire for delivering outstanding customer service. Our client offers an unrivalled company culture and working environment. You will be supported and developed and will have the opportunity to work within a superb team of individuals. As well as a competitive salary (circa 24k), the company offer a comprehensive benefits package including Remote/flexible working; Company pension scheme; 25 days a year holiday plus bank holidays; and Health & Dental Care.
Our client is seeking an experienced 2nd Line IT Support Helpdesk Technician to join them on what will initially be a temporary 2-3 month period however with the view to potentially become permanent. Hours of work will be Monday - Friday, 37.5 hours (ideally 9am - 5.30pm however there may be flexibility on this). Hourly rate will be based on around £29,000. Daily Tasks: To be the first point of contact for all customer interactions, showing knowledge, empathy and delivering successful communications To staff have appropriate IT facilities to enable them to perform their roles effectively To advise staff on the effective use of IT facilities to meet their business needs To maximise the reliability, availability and serviceability of IT resources and respond appropriately to meet business needs To follow and apply IT policies and procedures accordingly To liaise with 3rd parties as required To develop best practises for IT support and maintenance through experience sharing and knowledge transition To escalate IT issues as appropriate to the IT Service Desk Manager To develop an understanding of on-going developments in Information Technology To provide support to IT support reps and to end users in all aspects of IT - software, PCs, servers, networks, systems, peripherals etc To provide appropriate training to IT support reps to enable them to carry out their responsibilities To administer, develop and maintain the company's commercial and technical IT systems To develop and maintain sufficient documentation in specific areas of expertise to ensure acceptable levels of support and removing gaps within the skills matrix To effectively record and maintain all support activities within the ITSM platform aligning to internal processes and ITIL best practice To work closely and effectively with all support functions Person Specification: Relevant experience within a similar role Presentable, professional and able to get on with others ITIL foundation level or above A proven track record of delivering exceptional customer service Ability to work within a close team and working autonomously Excellent oral and written communication skills Excellent organisational skills Ability to effectively manage their day to day workload Ability to multi-task and prioritise Skills and Experience Experience supporting clients working remotely from home and offices Experience of supporting audio/visual conferencing equipment Troubleshooting of printer issues Troubleshoot user hardware issues (laptops, mobile telephony) escalate accordingly Strong experience in Windows 10 Strong experience in Office 365 (preferably including SharePoint and Microsoft Dynamics) Strong experience in ticket management and ITSM platforms Strong experience in Active Directory/Azure user/licensing administration Experience in the following technologies, Intune, AutoCAD, Adobe, Dropbox, MS Defender, Teamviewer, System Centre Configuration Manager Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants, whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
14/09/2021
Seasonal
Our client is seeking an experienced 2nd Line IT Support Helpdesk Technician to join them on what will initially be a temporary 2-3 month period however with the view to potentially become permanent. Hours of work will be Monday - Friday, 37.5 hours (ideally 9am - 5.30pm however there may be flexibility on this). Hourly rate will be based on around £29,000. Daily Tasks: To be the first point of contact for all customer interactions, showing knowledge, empathy and delivering successful communications To staff have appropriate IT facilities to enable them to perform their roles effectively To advise staff on the effective use of IT facilities to meet their business needs To maximise the reliability, availability and serviceability of IT resources and respond appropriately to meet business needs To follow and apply IT policies and procedures accordingly To liaise with 3rd parties as required To develop best practises for IT support and maintenance through experience sharing and knowledge transition To escalate IT issues as appropriate to the IT Service Desk Manager To develop an understanding of on-going developments in Information Technology To provide support to IT support reps and to end users in all aspects of IT - software, PCs, servers, networks, systems, peripherals etc To provide appropriate training to IT support reps to enable them to carry out their responsibilities To administer, develop and maintain the company's commercial and technical IT systems To develop and maintain sufficient documentation in specific areas of expertise to ensure acceptable levels of support and removing gaps within the skills matrix To effectively record and maintain all support activities within the ITSM platform aligning to internal processes and ITIL best practice To work closely and effectively with all support functions Person Specification: Relevant experience within a similar role Presentable, professional and able to get on with others ITIL foundation level or above A proven track record of delivering exceptional customer service Ability to work within a close team and working autonomously Excellent oral and written communication skills Excellent organisational skills Ability to effectively manage their day to day workload Ability to multi-task and prioritise Skills and Experience Experience supporting clients working remotely from home and offices Experience of supporting audio/visual conferencing equipment Troubleshooting of printer issues Troubleshoot user hardware issues (laptops, mobile telephony) escalate accordingly Strong experience in Windows 10 Strong experience in Office 365 (preferably including SharePoint and Microsoft Dynamics) Strong experience in ticket management and ITSM platforms Strong experience in Active Directory/Azure user/licensing administration Experience in the following technologies, Intune, AutoCAD, Adobe, Dropbox, MS Defender, Teamviewer, System Centre Configuration Manager Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants, whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Jobs - Frequently Asked Questions
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