Bridge Recruitment UK Ltd

IT Manager Location: Gravesend Salary: GBP42,000 - GBP47,000 per year, DoE Hours: Monday - Friday, 9am - 5.30pm. Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit for an experienced IT Manager to join their ever-expanding team. This role is based within their Gravesend office but will also involve frequent travel to their other offices when required. Responsibilities of the IT Manager: Evaluate emerging technologies to enhance the firms operational efficiency and security. Manage the IT budget, ensuring cost-effective solutions without compromising quality. Maintain and support the Firms case management system: Partner for Windows (Tikit). Ensure the availability, integrity, and performance of all IT systems, networks, and software. Oversee regular system licences, upgrades and backups. Provide hands-on support for hardware and software issues across the firm. Deliver Partner training and guidance to staff Act as the main point of contact for any IT-related queries or incidents. Monitor systems for potential threats or vulnerabilities and implement proactive security measures. Ensure compliance with GDPR, legal industry regulations, and data protection laws. Maintain disaster recovery and business continuity plans. Manage third-party vendors, including software providers, hardware suppliers, and IT consultants. Lead IT projects including system migrations, software rollouts, and infrastructure improvements. Manage the Firm websites. Arrange logins for new staff and provide onboarding training with IT systems. Other IT duties when required. Requirements of the IT Manager: Proven experience as an IT Manager or similar role within a professional services or legal environment. Strong knowledge of Partner for Windows (Tikit) or other legal practice case management systems. Solid understanding of networks, servers, cloud solutions, and cybersecurity protocols. Excellent troubleshooting, communication, and project management skills. Ability to translate complex technical concepts into clear, user-friendly language. Strong organisational and leadership abilities. If you feel like you meet the above criteria for the IT Manager role, then please apply now!

IT Manager Location: Gravesend Salary: GBP42,000 - GBP47,000 per year, DoE Hours: Monday - Friday, 9am - 5.30pm. Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit for an experienced IT Manager to join their ever-expanding team. This role is based within their Gravesend office but will also involve frequent travel to their other offices when required. Responsibilities of the IT Manager: Evaluate emerging technologies to enhance the firms operational efficiency and security. Manage the IT budget, ensuring cost-effective solutions without compromising quality. Maintain and support the Firms case management system: Partner for Windows (Tikit). Ensure the availability, integrity, and performance of all IT systems, networks, and software. Oversee regular system licences, upgrades and backups. Provide hands-on support for hardware and software issues across the firm. Deliver Partner training and guidance to staff Act as the main point of contact for any IT-related queries or incidents. Monitor systems for potential threats or vulnerabilities and implement proactive security measures. Ensure compliance with GDPR, legal industry regulations, and data protection laws. Maintain disaster recovery and business continuity plans. Manage third-party vendors, including software providers, hardware suppliers, and IT consultants. Lead IT projects including system migrations, software rollouts, and infrastructure improvements. Manage the Firm websites. Arrange logins for new staff and provide onboarding training with IT systems. Other IT duties when required. Requirements of the IT Manager: Proven experience as an IT Manager or similar role within a professional services or legal environment. Strong knowledge of Partner for Windows (Tikit) or other legal practice case management systems. Solid understanding of networks, servers, cloud solutions, and cybersecurity protocols. Excellent troubleshooting, communication, and project management skills. Ability to translate complex technical concepts into clear, user-friendly language. Strong organisational and leadership abilities. If you feel like you meet the above criteria for the IT Manager role, then please apply now!

Job Title: Application Service Desk Analyst Location: Dartford/Hybris Salary: GBP27,500 - GBP29,000 (depending on experience) About the Role Were looking for a motivated Application Service Desk Analyst to join our IT team. You'll support users, troubleshoot application issues, and help improve our services. This is a hybrid role, with initial training in-office 5 days a week and working for a highly regarded company Key Responsibilities Respond to support queries via phone, email, or tickets Troubleshoot and escalate technical issues Write simple scripts (Python, PowerShell, JavaScript) Maintain support documentation Help users with application use and setup Log and track incidents (using Salesforce Remedyforce, Jira) Assist with testing updates and fixes Work closely with IT and development teams Shift work and some on call What Youll Need Experience in 1st line application support (essential) Strong communication and customer service skills Basic scripting knowledge (Python, PowerShell, JavaScript) Familiarity with IT support tools and processes Calm under pressure and good at problem-solving ITIL Foundation (preferred) Qualifications & Experience Degree in IT/Computer Science or equivalent (preferred) 2 years in application support or customer service (preferred) Junior developer experience a bonus Benefits Company pension On-site parking Death in Service cover Sick pay